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Petit Palace San Bernardo

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613 Reviews from our TripAdvisor Community

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Showing 183: English reviews
A TripAdvisor Member
1 review
Reviewed 2 days ago NEWvia mobile

The hotel. Is centrally located the stuff was very coperative and helpful. The room was small but very clean and had everything needed. Bathroom was big enough and was very nice. Breakfast was huge and ver tasty. Overall we enjoyed our stay we would definitely recommend and come again thanks a lot

Thank A TripAdvisor Member
Reviewed 1 week ago

Stayed in a family room with two bunk beds and two single beds, room smallish but beds very comfortable, shower room very good but perhaps a lock on the shower room door would be advisable when it is a family room. Good sized television in the room. A couple of comfortable chairs would be an added plus. Staff were very...

Thank Albbar
Susana R, Front Office Manager at Petit Palace San Bernardo, responded to this review

Dear Albbar, Thank you very much for your comments. We are glad that you enjoyed your stay with us. Your suggestions are really appreciated. We hope to see you soon in a near future. Best regards, Susana Romero Front Desk Manager

Greater Manchester, United Kingdom
Reviewed 1 week ago

The location is perfect. You are in the middle of everything. Staff is fantastic and very friendly. The rooms are on the small side but who visits Madrit to sit in the room. I am a GM of a hotel in UK and i highly recommend this place to anyone visiting this lovely city.

Thank Calipolkid
Carolina C, Director General at Petit Palace San Bernardo, responded to this review

Dear Calipolkid, Thank you for your detailed review of your recent stay with us. I'm very happy to see that our team were able to provide you with memorable customer care and that you enjoyed with us. It is very motivating for us to get such feedback and will be passing on your kind words to our team. Thank you...

North Britain
Reviewed 9 December 2016

Clean efficient city centre hotel. Modern style all grey and chrome with huge TVs in room and excellent shower room. No complaints at all about room or bed (comfortable) but the hotel fronts on to a busy street with a bus stop directly outside and traffic noise including periodic carousing (plus cacophanous bin emptying at 3am) seems to go on...

Thank sunlituplands
Dublin, Ireland
Reviewed 7 December 2016

This is the second time I have stayed there, and again it was very enjoyable. Staff recognized me even though it was a year ago since my last stay, which surprised me. The room and bathroom were spacious and the room was equipped with a brand new TV. I especially appreciated the little details. The receptionist Teresa organised a plate...

Thank MicheleDoorbell
Carolina C, Manager at Petit Palace San Bernardo, responded to this review

Dear MicheleDoorbell, Thank you for your detailed review of your recent stay with us. I'm very happy to see that our team were able to provide you with memorable customer care and that you enjoyed our breakfast, hotel and services. It is very motivating for us to get such feedback and will be passing on your kind words to Teresa....

Port Hueneme, California
Reviewed 3 December 2016

If you want reasonable, comfy, and clean, PPSB fits the bill. Half a block from the Metro station, an easy walk to Plaza Mayor, the Prado, and other spots. Lot's of very good restaurants in the neighborhood-not your ordinary tourist spots so the food has to be good. Helpful and friendly staff

Thank Robert B
Carolina C, Manager at Petit Palace San Bernardo, responded to this review

Dear Robert B, Thank you for giving us your comments who give us the opportunity to improve our service. We are glad that you enjoyed your stay, It´s important for us to know that we have reached your expectations. We hope to see you again if you come back to our city in near future. Best Regards Carolina Cervera Manager...

Reviewed 30 November 2016

I like the hotel's central location - just few steps from Gran Via with great shopping options. Right near the Santo Domingo metro station, walking distance to Plaza de Espana - and fairly quick trip from/to airport with one transfer only. Rooms are clean but the overall feeling is like decaying premises, especially bathroom. In my case substandard cleaning too....

Thank Rim G
Susana R, Front Office Manager at Petit Palace San Bernardo, responded to this review

Dear Rim, Thank you for rating us on TripAdvisor. We are delighted that you enjoyed your stay with us. Our location is perfect to spend some days visiting Madrid and shopping. We hope to see you soon, Best regards, Susana Romero Front Desk Manager

Reviewed 17 November 2016 via mobile

We stays for 5 nights. The crew was kind and helpful, the breakfast worth the money! And the location is perfect. Ask for the quit rooms...the one on the road are noisy (weekends). Great restaurant 2 min walk from the hotel Enjoy your stay!

Thank רותם ש
Susana R, Front Office Manager at Petit Palace San Bernardo, responded to this review

Dear Sir, Thank you very much for your nice words. We are very glad that you enjoyed your stay with us. We will be very happy to assist you in a near future. Best regards, Susana Romero Front Desk Manager

Vienna, Virginia
Reviewed 11 November 2016

It's a nice small hotel in a very central position of Madrid. We managed to walk nearly to all the sights and barrios we wanted to visit, which was great. It is a bit shabby and worn down for a 4 star hotel and the bathroom doors most definitely need some fixing because there is no privacy at all. Otherwise...

Thank VirginiaA19
Carolina C, General Manager at Petit Palace San Bernardo, responded to this review

Dear VirginiaA19, We would like to thank you for having booked Petit Palace San Bernardo for your stay in Madrid and for taking the time to share your experience. We are pleased to know you enjoyed our hotel location and that our cleaning standars and our staff met your expectations. We welcome any suggestions to help us improve our guest´s...

Tel Aviv District, Israel
Reviewed 10 November 2016

very nice hotel, good location on the grand via near shooing location- Primark, Mango, Zara, H&M and more, metro and supermarket 20 meter from the hotel 5 mints walk from the Palace, 5 mints walk from Sol square, good breakfast clean rooms, the staff was generous and help us with reservation and information

Thank moshesud
Susana R, Front Office Manager at Petit Palace San Bernardo, responded to this review

Dear Moshesud, Thank you very much for your kind words. We are delighted that you enjoyed your stay with us and liked the central location of the Hotel. It will be a pleasure to assist you again in a near future, Best regards, Susana Romero Front Desk Manager

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Staying in Centro

Neighbourhood Profile
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Breakfast Available
Official Description (provided by the hotel)
The hotel Petit Palace San Bernardo Royal Opera is located in the centre of the city, in an emblematic building in the well known “Santo Domingo” Plaza, next to the “Gran Via” – the main and most commercial street in Madrid. At just a few minutes away, the famous “Puerta del Sol” which is the centre point of the historic and monumental area of Madrid can be found and which is also good starting point to visit all the major tourist sights of the city.All the rooms in the hotel have been accommodated with the latest in technological advances, such as; laptops and free WIFI, hydro-massage showers, modern designer furniture, free safety boxes, flat screen TV’s with international channels to name but a few…Rooms are available with twin or double beds, for individual travellers or couples, and also for families or groups of friends in our exclusive “Family Rooms” with capacity of up to for people.Take advantage of our free coffee service and our two free internet points, found in the reception area, and our free bike rent to get to know the city in a unique and original way!Ask our friendly staff for advice on the best shopping and dining areas, and for reservations for local excursions and shows. Don’t hesitate to contact us if you are travelling with your pet or have any other special requests – we will do our best to assure that your stay is a pleasant and comfortable as possible! ... more   less 

Additional Information about Petit Palace San Bernardo

Address: Calle San Bernardo 3 | (Esquina con C/ Gran Vía, 53 y Plaza de Santo Domingo), 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro
Price Range: €77 - €174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Petit Palace San Bernardo 3*
Number of rooms: 57
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Also Known As:
Petit Palace San Bernardo Hotel Madrid
Petit Palace San Bernardo Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Petit Palace San Bernardo staff and other travellers.
8 questions
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Virginia Beach, Virginia, United States
4 months ago

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Questions? Get answers from Petit Palace San Bernardo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on a higher floor facing the back”
 of 5 bubbles Calipolkid, 10 Jan 2017 | Read review
“Maybe rooms going to the courtyard are a better option as there is a huge construction site just in front of the hotel on the entrance side.”
 of 5 bubbles VirginiaA19, 10 Nov 2016 | Read review
“A view of the inner space with the hanging gardens.”
 of 5 bubbles 503andreww, 9 Nov 2016 | Read review
“We stayed in room 4 on the ground floor at the back of the hotel. Very quiet.”
 of 5 bubbles andrewdoc3, 27 Sep 2016 | Read review
“Quite rooms are at the back, overlooking the courtyard.”
 of 5 bubbles alistairc955, 27 Sep 2016 | Read review
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