We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Silken Puerta America

Show Prices
#102 of 444 Hotels in Madrid
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Silken Puerta America
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,553 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 939: English reviews
Start your review of Silken Puerta America
 Click to rate
Reviewed yesterday NEWvia mobile

Stunning hotel and a real gem outside of the bustle of the city centre. Each floor is decorated differently and you can chose your room when you arrive. Check in was very simple and staff were polite. The room was fantastic, no complaints at all. Breakfast was also very good. Did get a little busy but the staff managed it...

 Report
Helpful?
Thank Graham D
Reviewed 5 days ago NEWvia mobile

I was here with my family, on last Easter. The hotel is very 'trendy', comfortable and Clean!! Rooms located at 3rd floor were large and equipped with all the comforts..the shower is fantastic! The personnel is extremly kind and helped in any need. We did not had the chance to test the restaurant, but breakfast was simply Perfect!!! The hotel...

 Report
Helpful?
Thank Geronimo F
Christ Church Parish, Barbados
Reviewed 5 days ago NEW

on arrival the receptionist was rude to the point that her colleague had to take over from her. There was no guidance or advice on Madrid itself & you had to ask for a map. There was no warning of the glass lift for those afraid of heights & the room service food was delivered cold

Review collected in partnership with this hotel
 Report
Helpful?
Thank michaelandrews2017
London, United Kingdom
Reviewed 1 week ago

If you love your architecture then you should stay here! I stayed on floor 6 (Marc Newson floor) and the room was what I would like my dream bedroom to be: quality materials but simple. The bed was insanely comfortable with practical lights and storage sections. The bath looked cool but if it was a jucuzzi it would be even...

 Report
Helpful?
Thank viewsfromliz
Birmingham, United Kingdom
Reviewed 1 week ago

A mixed review from me, although the majority of the staff were friendly there was one female on the front desk who needs to learn customer service, her arrogance was not impressive. However the hotel itself was in a very convenient location for the metro line to hop in and out of central Madrid, which was easy to work out....

 Report
Helpful?
Thank smolloy2015
Porto, Portugal
Reviewed 2 weeks ago

It's now my 3rd time at Silken Puerta America and certainly not my last. It has became my choice every time I go to Madrid. From the shuttles to and from the city center to the different design rooms offered, everything works really well!

Review collected in partnership with this hotel
 Report
Helpful?
Thank rmc459
Santander, Spain
Reviewed 2 weeks ago

Excellent staff, especially night Manager Julien. Cool hotel with nice design and very good buffet breakfast. Location good for business and using nearby tube station. Nice bar with proper terrasse Overall a v good experience

Review collected in partnership with this hotel
 Report
Helpful?
Thank fabricep227
Francisco G, Director General at Silken Puerta America, responded to this review

Dear fabricep227, Thank you for sharing your experience with all the TA readers. Julien is one of our key members at the Front Desk and he is completely guest experience oriented. We will share your commnets with the rest of the team. I hope to welcome you back shortly to Puerta América Hotel. Best regards from Madrid, Francisco García de...

Lugano, Switzerland
Reviewed 2 weeks ago

Very friendly and careful service, we felt to be appreciated guests. Nice rooms, could be a little bit more clean. Overall a great experience, connected staff and quick responsiveness on our requests.

Review collected in partnership with this hotel
 Report
Helpful?
Thank E1660ENmanuelac
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear E1660ENmanuelac, Thank you very much for choosing us and for posting your comments on Tripadvisor. We are glad to know that you enjoyed the overall experience at the Silken Puerta América. Thank you for your time and we look forward to welcoming you back in the nearest future. Valeria Knop PR & Guest Relations Manager

Bilbao, Spain
Reviewed 3 weeks ago

Good staff good rooms good parking Good all The hotel is great, fantastic, the connections are very good, with subway, bus , taxi etc.... the people are so kindly, the rooms are very confortable, maybe a little bit small but in general it´s amazing hotel.Thank you

Review collected in partnership with this hotel
 Report
Helpful?
Thank gabrielcF494XW
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear gabrielcF494XW, Thank you very much for choosing us and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América We look forward to welcoming you back soon! Kind regards, Valeria Knop PR & Guest Relations Manager

London, United Kingdom
Reviewed 3 weeks ago

If you want to experience an extraordinary hotel with amazing design, this is the hotel for you. It is a hotel with a difference with twelve floors of completely unique designs by famous architects including Zaha Hadid and Norman Foster among others. The foyer of each floor stamped the mark of each designer. Very quirky and edgy. Our room is...

 Report
Helpful?
Thank HelenOon
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear HelenOon, Thank you very much for sharing your feedback and for describing us, as an extraordinary hotel with amazing design! We are delighted to know that you enjoyed the whole experience with us and we hope to have the chance to welcome you back in the nearest future. Kind regards, Valeria Knop PR & Guest Relations Manager

1,967 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1744)
Viewed
Hotel & Grounds (365)
Viewed
Bathroom (127)
Viewed
Pool/Beach Area (8)
Viewed
Room/Suite (305)
Viewed
View from Room (51)
Viewed
Dining (60)
Viewed
Family/Play Areas (4)
Viewed
Business Centre/Function Rooms (1)
Viewed
3:39
Videos (2)
Viewed
Other (821)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (222)
Viewed
Deluxe Room (18)
Viewed
Executive Suite (30)
Viewed
Junior Suite (21)
Viewed
Dining (46)
Viewed
Space Club Room (14)
Viewed
The Hotel (93)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (1)
Viewed
Hotel & Grounds (1)

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: €92 - €347 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Orbitz, Hotwire, Hotels.com, Travelocity, TripOnline SA, Jetsetter, getaroom.com and HotelQuickly so you can book your Silken Puerta America reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Silken Puerta America Madrid
Hotel Style:
#49 Business Hotel in Madrid
#74 Luxury Hotel in Madrid
#76 Romantic Hotel in Madrid
#133 Family Hotel in Madrid
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Silken Puerta America staff and other travellers.
33 questions
Ask a question

See all questions (33)

Questions? Get answers from Silken Puerta America staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go above 2nd floor if your not good with heights”
smolloy2015, 13 Apr 2017 | Read review
“Read the instructions for the electric window blinds!”
FrequentFlyerDublin, 13 Mar 2017 | Read review
“the black rooms with the beautiful bathroom”
yagalJess, 10 Mar 2017 | Read review
“take your time and slect the best room at checkin on reception's Ipads”
Wolfram222, 26 Feb 2017 | Read review
“Take your time and study the pictures on check in for décor. The higher floors as well as the back of the hotel for less noise.”
IAM88, 24 Feb 2017 | Read review
5 of 5