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Petit Palace Alcala Torre

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613 Reviews from our TripAdvisor Community

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Showing 162: English reviews
London, United Kingdom
Reviewed 1 week ago

I would like to begin by thanking all the friendly and helpful Staff at the Hotel, especially those Staff Members in the Breakfast Room, who worked incredibly hard to make the Morning Breakfast a complete success. The Hotel is located in the Centre of Madrid, where all the main attractions are within easy walking distance or by Metro. I would...

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Helpful?
Thank MBaker151
María F, Director de Recepción at Petit Palace Alcala Torre, responded to this review

Dear MBaker151, Thank you very much for leaving a comment about your experience with us. We are glad you enjoyed your stay and you have the intention of recommend us. About the location, we are exactly in the middle of the city, very close to the most important places and the most touristic áreas so, as you say, it is...

Brighton And Hove, United Kingdom
Reviewed 1 week ago

As usual all the staff were so friendly and always seemed pleased to see us again. The hotel is in a great location within walking distance to Sol and all parts of the city. So much to see and do. Our Hotel is perfect the room is kept spotless and the breakfast is full of dishes that everyone can find...

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Helpful?
Thank Irene R
María F, Director de Recepción at Petit Palace Alcala Torre, responded to this review

Diear Irene R. Thank you very much for your great review about our hotel. We are very glad you enjoyed again your stay with us. As you say, we have a great location in the heart of Madrid, very close to the most important places such Puerta del Sol, El Retiro, Plaza Mayor o Prado Boulevard. About the breakfast, we...

Reviewed 2 weeks ago

First the positive things: Excellent location, nice views, since some of the rooms are located higher up, kind reception, big towels (really nice) the rest : average, be prepared to hear what others do in the toilet all the time since it has a glass door and it doesn't close. My room, 1002 was clean and tidy, nice beds and...

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Helpful?
1Thank Adriana S
María F, Manager at Petit Palace Alcala Torre, responded to this review

Dear Adriana S, Thank you for sharing your feedback and let us know your opinion. We apologize for the inconveniences. We would have liked you to inform us also in the hotel because we could have quickly solved some of the incidents that we are commenting on, like having more hangers in the closet, supporting suitcases if you needed it...

Province of Seville, Spain
Reviewed 3 weeks ago

The room was comfortable, very very clean, bathroom supplies restocked each day, the breakfast on offer covered everyone´s request. Front of house staff very helpful and obliging. All other staff were well mannered polite and very efficient. The hotel is perfectly situated to explore the wonderful city of Madrid.

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Helpful?
Thank tariqjaved
María F, Director de Recepción at Petit Palace Alcala Torre, responded to this review

Dear tariqjaved, Thank you very much for leaving a comment about your days with us. We are very glad you enjoyed your stay and you find your room comfortable and our cleaning standards so good. As you say, we are very well located in the center of the city, close enough to visit by foot the most important places in...

Toronto
Reviewed 4 weeks ago

The rooms were modern and well maintained. The staff was very helpful. When I had a problem with the safe in my room, someone came right away and fixed it. I needed some documents scanned and they cheerfully did so and emailed them to me right away. I had to leave at 5am to go to the airport and they...

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Helpful?
Thank Faith E
Isabel R, Front Office Manager at Petit Palace Alcala Torre, responded to this review

Dear Feith E, Thank you so much for taking a few minutes of your valuable time and dedicate us so nice feedback! We are very happy to know taht you had a pleasant stay with us and our staff helped you in all you needed. Our daily work is to make all our customers feel like they were home so...

Milan, Italy
Reviewed 15 December 2016 via mobile

... these are the only two things that I say for this hotel during my stay just the week before Christmas times . The personnel after all wasn't that bad but pretty vague and not super fast especially at the reception and I had to queue for 15' before checking in when I had in front of me only two...

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Helpful?
Thank Epi1975
María F, General Manager at Petit Palace Alcala Torre, responded to this review

Dear Epi1975 Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I would like to apologize for the inconveniences...

Brussels, Belgium
Reviewed 7 December 2016

We loved this hotel. It is in a terrific location, just minutes from the Puerta Del Sol, literally right at the Sevilla metro station. In spite of its location above busy and traffic-choked streets, there is no audible street noise, thanks to the double-paned windows. There was a decent (if boring) breakfast and the room was quite comfortable. The service...

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Helpful?
Thank BillMichael9
María F, Front Office Manager at Petit Palace Alcala Torre, responded to this review

Dear Mr BillMichael9, We wish to thank you for spending a few minutes of your time and write your great review about us. We are delighted that the hotel has met your expectations in terms of location and quality of the room. Our best reward for our daily work is to know that our guest had a good experience with...

Chicago, Illinois
Reviewed 6 December 2016

The hotel is next to the Sevilla metro station. 300 meters from puerta del sol and plaza mayor. Walking distance from shops and restaurants in callao. Very professional staff and clean rooms. Small elevators.

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Helpful?
Thank davideaste
María F, Director de Recepción at Petit Palace Alcala Torre, responded to this review

Dear Davideaste. Thank you very much for leaving a comment about our hotel and your experience with us. We are very glad you enjoyed your days here. As yu say, we are in the herat of the city, very close to the most important places. About the elevators, it is true that the two of them to the room are...

Reviewed 5 December 2016

The hotel located in the heart of the city but in a relatively quite street. Breakfast is very good. The staff hotel is great helpful . The only problem (and it significant when u stay at 4 star hotel) is there are no hot water! Not at morning nor the evening, we asked the reception and they never answer it....

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Helpful?
Thank Eb-tlv
María F, Director de Recepción at Petit Palace Alcala Torre, responded to this review

Dear Eb-tlv, Firs of all, thank you very much a lot for leaving a comment about your days with us. As you say, we are in the heart of the city, very close to the most important places in Madrid, so it is easy to visit it by walking. We are very glad you enjoyed our breakfast. We try to...

Reviewed 2 December 2016

This is a great hotel for a visit to Madrid, it is located in a strategical place, the Alcala tower, to visit the city near the Gran Via, Sol, Bellas Artes, less than 50 meters from a metro stop . The service is very good the staff is polite and solicitous, the rooms are comfortable, and the breakfast buffet offers...

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Helpful?
Thank Sergio B
María F, Director de Recepción at Petit Palace Alcala Torre, responded to this review

Dear Sergio, Thank you for leaving a comment about your stay with us. We are glad you enjoyed the experience. As you say, we are in the center of the city, very close to the most important places in Madrid and, about our breakfast, we always try to keep a great variety and quality. We are very glad you liked...

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Staying in Centro

Neighbourhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the hotel Petit Palace Alcala Torre! The hotel is situated it the heart of the city centre, in the well known "Alcala" street, right next to the famous "Puerta del Sol" in the historic and monumental district of the city. The outstanding building is a replica of a well known sky scraper found in Chicago and has a total of 12 floors, allowing privileged views of Madrid from the top 5 floors. All of the 60 modern rooms are equipped with the latest technological innovations; like hydro-massage showers, free Wifi Premium connection. Free use of Ipad (under request) With a complete renovation in 2008, the hotel is proud to offer comfortable accommodation with modern, designer furniture and decoration. Our friendly staff will be more than happy to advise you on the best restaurants and shopping and possibilities to reserve local excursions. Double, triple or quadruple, with views of the city or interior - don't hesitate to contact us with your special preferences. ... more   less 

Additional Information about Petit Palace Alcala Torre

Address: Calle Virgen de los Peligros 2 | (Esquina con Alcalá, 23), 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro
Price Range: €79 - €180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Petit Palace Alcala Torre 3*
Number of rooms: 59
Reservation Options:
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Also Known As:
Petit Palace Alcala Torre Hotel Madrid
Petit Palace Alcala Torre Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Petit Palace Alcala Torre staff and other travellers.
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Questions? Get answers from Petit Palace Alcala Torre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floor 5 and above (there are 12 floors) offers views across the whole city”
 of 5 bubbles MBaker151, 8 Jan 2017 | Read review
“Higher floors have great views”
 of 5 bubbles 997irener, 8 Jan 2017 | Read review
“Ask for a room in the tower”
 of 5 bubbles C4900RSsergiob, 2 Dec 2016 | Read review
“view from rooms on upper floors might be imazing”
  • night view
 of 5 bubbles HappyChris008, 18 Nov 2016 | Read review
“Rooms on the south side are quieter" "Corner suites are large and sunny" "Higher floors have less A/C unit noise”
 of 5 bubbles 662gilv, 16 Nov 2016 | Read review
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