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Novotel Madrid Sanchinarro

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#256 of 445 Hotels in Madrid
GreenLeadersSilver level
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1 room 2 adults 0 children
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Novotel Madrid Sanchinarro
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543 Reviews from our TripAdvisor Community

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Showing 112: English reviews
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Reviewed 22 March 2017

The room was not so big but very cozy, I was on business with my family and they offered me an upgrade to a family room. The breakfast is excellent, with a lot of variety and good products. The atmosphere is modern and the decoration is nice. I hope I will come back to enjoy the swimming pool.

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Helpful?
Thank Juan Antonio D
Huddersfield, United Kingdom
Reviewed 6 March 2017

Although this hotel is typical of the Novotel brand, unfortunately my experience of customer service and satisfaction was left wanting on the this occasion. As a Platinum Accor member I'm usually assured of certain benefits: automatic room upgrade, free welcome drink. Neither of these were offered. The smoke smelt badly of smoke even thought there was a no smoking sign....

Review collected in partnership with Accorhotels.com
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Thank alexbU7434BW
Novotel Madrid S, Front Office Manager at Novotel Madrid Sanchinarro, responded to this review

Dear guest, We are so sorry for the inconvenients. We have seen the booking remarks, you asked for a non-smoking and we are surprised if you find smoke smelt in it. We would have liked to move to another room, it wasn´t necessary to sleep with the smelt. We have taken the measures. We ask you for apologies for not...

Plymouth, United Kingdom
Reviewed 16 February 2017 via mobile

Myself, Mum and Sister visited Madrid for 3 days last August and stayed here. It is in a great location as it is a few minute taxi ride to the main centre. There were shops around the corner too. The hotel was lovely inside and out. Even though our room was supposed to be a non-smoking room, it was smelling...

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Thank ChloeMnk
Weybridge, United Kingdom
Reviewed 11 February 2017

Given that this is a Novotel it actually has some character and when I arrived around 2300 there was definitely a buzz coming from the bar. The rooms are pretty standard for a Novotel. When I arrived my room had the sofa made up as an additional bed, which I didn't need and was quickly re-assembled as a sofa. A...

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Thank Sayer
Novotel Madrid S, Front Office Manager at Novotel Madrid Sanchinarro, responded to this review

Dear Mr. Sayer, Thank you for sharing your experience in our hotel. We are happy you enjoy your stay although there are some items that surely we can improve them. Thank you for your kind words about the team, we hope you can come back soon. Best regards.

Hamburg, Germany
Reviewed 18 January 2017

Staying one night for a business meeting in Madrid city center, location is not ideal due to heavy traffic to and from the city. But if you have business in Sanchinarro offices, great location! Hotel is good for business and clean, and has an ok bar. So I would recommend it if you're working nearby in an office for a...

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Thank Rainer B
Marbella, Spain
Reviewed 8 January 2017

family hotel, FINE, but dont go for their food, its expensive and terribly poor quality its suppose to be a gourmet bar, but if you are a gourmet person and are use to travelling around the world for 100% authentic place for gourmet - this is not a gourmet experience. poor burgers and really a joke to serve . THE...

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Thank Liv F
Delft, The Netherlands
Reviewed 9 November 2016 via mobile

Nice hotel near to offices.. there is also a shopping mall close by 10 mts by walk. Break fast is also good.. however the spring beds in the room are not so comfortable and squeak which is a bit irritating.

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Thank pallavikanhere
Boston, United Kingdom
Reviewed 25 October 2016

always friendly and welcoming staff both on reception and in the bar/restaurant great food $ comfortable room & secure parking. We generally stop off here after docking in Santander on our way south to Vera in Almeria.

Review collected in partnership with Accorhotels.com
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Thank lindawC5296QA
A TripAdvisor Member
Level Contributor
36 reviews
9 helpful votes
Reviewed 10 September 2016 via mobile

After a perfect stay in Granada we expected things to only get better with a 4* Novotel in Madrid, how wrong we were. We stayed for just one night with a series of mishaps. Firstly, one of our rooms was for three persons which meant we needed to use the sofa bed in the room. We had to open it...

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Thank A TripAdvisor Member
Novotel Madrid S, Director de Recepción at Novotel Madrid Sanchinarro, responded to this review

Dear guest We are so sorry for all the inconvenients during your stay. We will review all confusal communications in the website where you booked your last stay. About our service, I want to ask you for apologies; thanks to your comments we have put some measures on. I hope you can give us an opportunity in the future, in...

London, United Kingdom
Reviewed 30 August 2016

The hotel is rather nice. Good pool and excellent food although massively inflated prices - you would be lucky to come away with change from a Ton (100) for a meal for 4 (2 adults 2 kids). We are also talking tapas sized portions which is OK as the food is so rich but for that sort of price you...

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Thank paulsmoving

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Claravia - Novotel Sanchinarro
Claravia - Novotel Sanchinarro
Cuisines: Mediterranean
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Novotel Madrid Sanchinarro is located at the northern entrance to Madrid via the A1 highway, 15 minutes from the city centre via the M30, 10 minutes from the IFEMA exhibition centre via the M40, and 10 minutes from Madrid International Airport. Ideal forholiday travels to Madrid, the 4 star hotel features 134 modern rooms, a contemporary Mediterranean restaurant, a bar, a function room, gardens and an outdoor swimming pool. ... more   less 

Additional Information about Novotel Madrid Sanchinarro

Address: Calle Martina Diaz 4., 28050 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: €52 - €263 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Madrid Sanchinarro 4*
Number of rooms: 134
Reservation Options:
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Also Known As:
Novotel Madrid Sanchinarro Hotel Madrid
Accor Madrid Sanchinarro
Madrid Novotel
Hotel Style:
#14 Green Hotel in Madrid
#156 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Madrid Sanchinarro staff and other travellers.
12 questions
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Questions? Get answers from Novotel Madrid Sanchinarro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A higher room will be quieter due to the busy road below”
  • Hanging space for clothes but no drawers
  • Relatively small tv screen
  • At sunrise
  • With the sofa bed as a sofa
  • With the sofa bed made up
Sayer, 11 Feb 2017 | Read review
“Try to book the rooms on the highest floor.”
SamuFigu, 17 Jun 2016 | Read review
“Keep your bags and equipment ties together. This way the bags will not disappear. My carry on luggage was beside me and I was looking at my laptop, I turned and it was gone with the wind at the lobby.”
375gregoryl, 16 Mar 2015 | Read review
“Nice rooms are on top floors and with view on highway (yes, it is not mistake - windows protect against noise pretty well and view on mountains is great).”
IdaandKristof, 13 Apr 2014 | Read review
“All rooms are the same really so it doesn't matter which floor you are on. Considering there is a multi- lane motorway in close proximity, the soundproofing is fantastic.”
70SheilaM, 30 Aug 2013 | Read review
5 of 5