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Petit Palace Triball

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#69 of 445 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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Petit Palace Triball
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645 Reviews from our TripAdvisor Community

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Showing 143: English reviews
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Surrey, United Kingdom
Reviewed 2 days ago NEW

This was a third petit palace hotel during the same 4 days staying in Madrid as the previous hotels from the same chain were old, dirty and things wouldn't work. The family room was spacious and everything was clean. Breakfast was good but I had to keep asking for fruit that they run out. Very friendly staff and helpful. Eduardo...

Thank 30inma
Reviewed 4 days ago NEW

Stayed here for a 3 night break with friends. Brilliant location; central to all the main tourist sights and the fantastic shopping opportunities. Felt safe walking back at night as it is just off the Grand Via. We arrived early on the first day and were allowed to check in at 11am which allowed us to get started exploring the...

Thank Stephen H
Glasgow, United Kingdom
Reviewed 1 week ago

Ok, the negatives first. Wifi is erratic at times and there are some (very) minor issues with the rooms. Shower showing some signs of wear and tear, in particular the shower base (mould). TV wasn't working either but it didn't concern me. A bar would be great for a night cap but there is a lack of ground floor space...

Thank micmky007
Reviewed 1 week ago

Tthe hotel is very nice and clean. The location is great on the Gran Via. The hotel offers free wi-fi, bicycle, stroller etc. The crew was very nice and helpfull. Some of the employees speaks Spanish, Franch, English and Hebrew.

Thank Eyal L
A TripAdvisor Member
Level Contributor
8 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

We stayed here twice during our cross country trip we liked it so much...the staff was great, the location was perfect...separate parking lot pretty close by...the room we got had beds to sleep 5 people...we were also thankful to be able to borrow one of the 2 strollers they have free of charge...we would definitely stay here again if in...

Thank A TripAdvisor Member
Reviewed 3 weeks ago

Superb staying. Location is Perfect.just next to Gran Via close to all main shops (Zara, Primark, Mango etc ) nice, modern and clean rooms. Great staff- helpful, kind and welcoming especially: Rebecca, Elias, Lucia, Carmen and Patricia - the Front desk Manager. Breakfast was very good . we had comfortable 3 night stay in room 204, facing the Gran Via...

Thank Dandan2011
Leticia G, Front Office Manager at Petit Palace Triball, responded to this review

Dear Dandan, Thank you firstly for having stayed at Petit Palace Triball in your special stay in Madrid. We are very glad that you have enjoyed our location, our hotel, the special room and overall, that the service received by us succeded your expectations. I will trasmit this to all my team and we all hope to see you again...

Scotland, United Kingdom
Reviewed 17 January 2017 via mobile

We stayed here for 3 nights in January 2017. The hotel is located just up a side street of Gran Via next to Primark, however some of the rooms have a small balcony that overlook Gran Via. Although it's noisy when you're outside, you can't hear a thing at night when you have the balcony door closed. The hotel itself...

Thank FAllan93
Leticia G, Front Office Manager at Petit Palace Triball, responded to this review

Dear fallan93, Thank you for having stayed at Petit Palace Triball and for sharing this detailed opinion about the hotel. We are very glad that you liked our location, building, cleaning service, our transfer to the aiport and overall our staff, who tries to give our guests a wonderful service during their holidays in Madrid. We hope that you have...

Jersey City, New Jersey
Reviewed 5 January 2017

Not typically used to good service at large hotel chains in the US, Petite Palace beat my expectations by a long way. The receptionist was really helpful with figuring out how to get around the city, accommodated all our later requests and was always ready with a welcoming smile. There were beautiful decorations (Christmas time) in the hotel, and the...

Thank Debanjan-Dey
Carolina C, Director General at Petit Palace Triball, responded to this review

Dear Debanjan-Dey, We thank you for your fantastic review of your recent stay with us. It´s such a pleasure to lean that our staff contributed to making your stay that little bit more special and I will be sharing your kind words with the whole team! We will continue working to can offer our guest the best service! I hope...

Netanya, Israel
Reviewed 15 December 2016

Family holiday, Great choice of hotel, good location, central Madrid Gran via, next to Metro station , great service. It is clean with good breakfast and comfortable room. The staff was helpful. Especially Elias and Rebecca. we are very enjoyed to be here Thanks

Thank NatiBiton1
Carolina C, General Manager at Petit Palace Triball, responded to this review

Dear NatiBiton1, We thank you for your fantastic review of your recent stay with us. It´s such a pleasure to lean that our staff contributed to making your stay that little bit more special and I will be sharing your kind words with the whole team! We will continue working to can offer our guest the best service! I hope...

Reviewed 12 December 2016

The Hotel is perfect if you just wanne go there for a Weekend. We had a Family room and it was as tight as we tought it would be. But as I said befor, for a Weekend it's perfect. Also the bathroom is nice. and the beds were very comfortable.

Thank NICO S
Carolina C, General Manager at Petit Palace Triball, responded to this review

Dear NICO S, Thank you very much for the long comments and for spend some minutes of your time in rating us. We are really happy to read that you had a nice stay with us. We work daily really hard to achieve the excellence. It would be a pleasure to assist you again. Best regards, Carolina Cervera Manager carolina.cervera@petitpalace.com

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Staying in Malasana

Neighbourhood Profile
Hip bars and galleries, independent theaters and music venues, young people with tattoos and funky hair, narrow winding streets — this is Malasaña. Near the center, Plaza Dos de Mayo is a gathering of friends outside bars, dog owners, artists under craft tents, and creative types with notebooks and sketchpads on the plaza’s benches. It may not be as neat and tidy as many other parts of the city, but this only adds to the Malasaña edge. Shops and bars here range from hippie-crunchy to upscale trendy, and on weekends, the streets are bustling around the clock as the nightlife progresses from dinner to bar to disco to late-night food. On the west side of the neighbourhood is the subdistrict called Conde Duque, named after a large pink fort in its center that has been converted into a cultural center for exhibitions and performances. Prettier yet just as edgy, this intimate corner of Malasaña is home to a young international community.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Petit Palace triball has been entirely renovated and transformed into a modern 3-star hotel, with the latest services and equipment and the most innovative technology making it one of the best hotels in the heart of Madrid. The hotel, which is both elegantly furnished and well equipped, offers all types of commodities and installations, like hydro-massage showers, free safety boxes, free Wi-fi Premium connection and Free use of Ipad (subject to availability). All rooms are stylish and comfortable, with the latest in advanced technologies. We will be more than happy to attend your special requests (bed type, room views, special bedding for pets...) The staff is friendly and helpful and will be more than happy to inform you on the best restaurants, shopping and places to visit. Amongst other free services, the hotel offers free WIFI connection throughout the building and free bicycles rent (subject to availability). A luminous meeting room with exterior views is available with free Internet connection (please contact the hotel for more details) and two free Internet points are to be found in the hall, making your stay in the Petit Place Triball ideal for business and vacation travellers. ... more   less 

Additional Information about Petit Palace Triball

Address: Calle Gonzalo Jimenez de Quesada 2 | esquina con C/ Gran Vía, 32, 28004 Madrid, Spain (Formerly Petit Palace Italia)
Region: Spain > Community of Madrid > Madrid > Malasana
Price Range: €83 - €185 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Petit Palace Triball 3*
Number of rooms: 61
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Also Known As:
Petit Palace Italia Madrid
Petit Palace Italia Hotel Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Petit Palace Triball staff and other travellers.
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Questions? Get answers from Petit Palace Triball staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to avoid your room with window to gran via”
 of 5 bubbles 30inma, 20 Feb 2017 | Read review
“take the back rooms because the from rooms in on the noisy Gran via”
 of 5 bubbles 293eyall, 13 Feb 2017 | Read review
“Family rooms are a bit too tight”
 of 5 bubbles nicosD4527YP, 12 Dec 2016 | Read review
“Our room looked over the street on the other side of which is a massive building site. There was no problem with noise though.”
 of 5 bubbles ABroach, 13 Oct 2016 | Read review
“I guess the higher up, there are 5 floors, the quieter it would be but we didn't notice any noise.”
 of 5 bubbles 5188amanda, 23 Sep 2016 | Read review
5 of 5