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AC Palacio Del Retiro, Autograph Collection

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#88 of 446 Hotels in Madrid
Certificate of Excellence
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AC Palacio Del Retiro, Autograph Collection
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473 Reviews from our TripAdvisor Community

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Showing 401: English reviews
Toronto
Reviewed 25 January 2015

A small 50 room hotel overlooking the Retiro Park. Very friendly staff and nice food. Small gym and spa with tub and sauna. Good location and easy walking distance to most of what you want to see. Bed was not the most comfortable I have slept in and the rooms were not well heated. Thought it was pricey for what...

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Helpful?
1Thank tedb548
Directorpr, Guest Relations Manager at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Ted, Your comments are very useful for us in order to improve in daily basis our service and facilities and to adapt to our guest expectations. Our entire staff has the commitment to improve and meet the Marriott International Hotels standards to make your stay a unique experience. We would like to thank you for sincere cooperation making us...

London, United Kingdom
Reviewed 22 January 2015

Stayed at AC Palacio del Retiro for a recent girls' weekend. The staff was wonderful, and very accommodating. Special thank you to Macarena in reception who booked a fabulous dinner and show for us at Corral de Moreira. Great recommendation for dinner and flamenco show. This hotel is a short ride from the airport, at a flat fee of 30...

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Helpful?
3Thank luv_2_tvl15
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Luv, Thank you for choosing us while your stay in Madrid recently. It is always a pleasure for us to receive our guests comments. Your comments are very useful for us in order to improve in daily basis our service and facilities and to adapt to our guest expectations. Best Regards and we hope to see you soon in...

Harrisburg, Pennsylvania, United States
Reviewed 18 January 2015

Beautiful historic location with great service! Stayed using my Marriott reward points and could not be happier. Views of Retiro park from our junior suite were great. As a gold member, upgraded the free continental breakfast to include the broader buffet for a reasonable 12 euro.

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Helpful?
3Thank Kara M
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Kara, First of all I would like to thank you for choosing us while your stay in Madrid recently. . Your comments are very useful for us in order to improve in daily basis our service and facilities and to adapt to our guest expectations. Thank you very much for your confidence in the Autograph Palacio del Retiro hotel....

Reviewed 13 January 2015

The hotel is located right across the street from Retire Park and just a short walk to the Prado Museum. When you walk in you can tell that this was converted to a hotel, which only added to the charm. We were greeted promptly by the front desk staff and they were very efficient in checking us in. When we...

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Helpful?
2Thank LenofMV1
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Mr. Leno, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Palacio del Retiro Hotel. It is always a pleasure for us to receive our guests comments. Thank you very much for your confidence at...

Boston, Massachusetts
Reviewed 11 January 2015

We chose this hotel mostly because it is part of the Marriott chain of hotels and we used Marriott points to stay for free. What a wonderful experience it was to find a hotel with so much character. There were stained glass windows, a tubular elevator encased in wrought-iron bars, a circular staircase, and large, spacious rooms. We were only...

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2Thank sailorgirl461
Hong Kong
Reviewed 9 January 2015

THE AC PALICIO DEL RETIRO is a family mansion converted to a beautiful amazing property. Located very close to the Madrid Train Station, and across the street from the Park Del Retiro, this elegant property respects the travellers needs and maintains the beauty of design. The staff...utmost professional and helpful, were polite and looked after our every need. Christmas Eve...

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Helpful?
1Thank RichardNHongKong
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Richard, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Palacio del Retiro Hotel. It is always a pleasure for us to receive our guests comments. Your comments are very useful for us in order...

San Francisco, California
Reviewed 31 December 2014

The AC Palacio del Retiro is a great place to base oneself for touring Madrid. A 5 -10 minute walk to the Prado Museum, Reina Sofia and the hustle and bustle of tourism, but across the street from Retiro Park, which makes for a quiet stay. Due to my Marriott status we received free wifi during our stay (had no...

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Thank Ace_Coco
California
Reviewed 7 December 2014

Another of those hotels that is one of the top in town. If you’re looking to pay for a top hotel, this is it. Luxurious hotel and rooms. Excellent and friendly service, from the moment we arrived. Delightful amenities. They have a delicious breakfast service; continental style is included. There’s a wonderful bar with great service and prices comparable to...

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Helpful?
Thank CaliforniaMarie
Directorpr, Guest Relations Manager at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear California, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Palacio del Retiro Hotel. It is always a pleasure for us to receive our guests comments. Your comments are very useful for us in order...

Calgary, Canada
Reviewed 5 December 2014

The rooms are modern, clean, and spacious and the beds are relatively comfy (as European standards go), but I can't figure out what makes this hotel 5 star. It is housed in an old, architecturally pleasing building, which makes for a lovely first impression and it's pretty convenient to the main tourist hot spots in Madrid, but on the inside,...

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Helpful?
Thank Natalie M
Directorpr, Guest Relations Manager at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Natalie, I would like to apologize for the poor experience you had at our Hotel while your recent visit to Madrid. We would like to thank you for sincere cooperation making us knowledgeable of the areas of improvement. For sure it will help us to develop our service. Your comments are very useful for us in order to improve...

Atlanta, Georgia
Reviewed 30 November 2014 via mobile

Highly disappointed in a recent stay. Location is perfect but being a Marriott platinum premier customer it feel way short. First; I couldn't get water in the room without paying each day. I could have used my welcome gift for water but only on the day of checkin. So I had to go buy water from a local store. And...

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4Thank dsdavis
Directorpr, Guest Relations Manager at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Mr. Davis, Thank you for taking the time to leave your comments about your recent stay at the AC Palacio Del Retiro, Autograph Collection. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your experience. We express...

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Staying in Paseo del Prado

Neighbourhood Profile
Paseo del Prado
The area around the elegant Paseo del Prado boulevard is much-visited by both locals and tourists. The world-famous Prado, the Reina Sofia, and the Thyssen-Bornemisza museums form a triangle of art and culture that spans this grand and beautiful avenue. On weekdays, the Prado Museum opens its doors for free after-work hours, drawing a diverse and excited queue of art lovers that wraps around the block. Palacio de Cibeles and Círculo de Bellas Artes cultural centers are other artsy hangouts to check out, with rooftop bars that provide impressive views of the city. While the Paseo del Prado and its roundabouts form a busy throughway in Madrid, a broad green pedestrian park in the middle is a calm and gorgeous place for a relaxing stroll. Just east of the museums, the Retiro Park is always a confluence of activity as families and friends of all ages take to the pretty paths and lawns to stretch their legs or to have a picnic.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Palatial home built in the beginning of the 20th century converted into a discreet 50 room luxury hotel. Unique building protected by National Heritage status where you can enjoy the pleasure of resting in one of the historic buildings of the centre of the city, located in front of the famous Retiro Park and close to the Paseo de Recoletos. It occupies the centre of the magical Art Triangle, Prado Museum, the Thyssen-Bornemisza Collection and Reina Sofia National Art Museum. Ideally located in the centre of the cultural, financial and business area. A full service business centre, counting with 5 meeting rooms of different sizes equipped with internet WIFI system makes of the AC Hotel Palacio del Retiro, Autograph Collection the ideal venue for holding meetings, conferences and celebrations. ... more   less 

Additional Information about AC Palacio Del Retiro, Autograph Collection

Address: Alfonso XII Street, 14, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Price Range: €219 - €369 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — AC Palacio Del Retiro, Autograph Collection 5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid
Hotel Style:
#7 Spa Hotel in Madrid
#44 Family Hotel in Madrid
#67 Luxury Hotel in Madrid
#81 Romantic Hotel in Madrid
#97 Business Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from AC Palacio Del Retiro, Autograph Collection staff and other travellers.
12 questions
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Questions? Get answers from AC Palacio Del Retiro, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the upgrade view! It's worth it!”
 of 5 bubbles Kglachance, 21 Nov 2016 | Read review
“Ask for a room overlooking the park.”
 of 5 bubbles ToniH870, 13 Oct 2016 | Read review
“Our room was comfortable with a very nice bed. The bathroom is great.”
 of 5 bubbles MASHAwam, 19 Jul 2016 | Read review
“ask for an upgrade - they upgraded us automatically without asking”
 of 5 bubbles S7924DCdonnas, 8 Jul 2016 | Read review
“There are different rooms and sizes so if you don't like your room ask to change.”
 of 5 bubbles SharonD913, 21 Jun 2016 | Read review
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