We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

AC Palacio Del Retiro, Autograph Collection

Show Prices
#94 of 444 Hotels in Madrid
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
AC Palacio Del Retiro, Autograph Collection
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

495 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
  • More
There are newer reviews for AC Palacio Del Retiro, Autograph Collection
See the most recent reviews
Showing 419: English reviews
Reviewed 19 January 2017 via mobile

Low service; bad smell in rooms; expensive ; weak breakfast; never come back here. I never experienced such a terrible 5 stars hotel. Worst quality for rooms can be find here. For a platinum elit member they welcome with mineral water. No conciueg...

Thank Hamed F
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Hamed F, You indicated in your comment that your stay with us was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction and unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional...

Dallas, Texas
Reviewed 19 January 2017

My friends and I stayed to nights on the tail end of a 10 dat trip to Morocco. We arrived at night so we enjoyed room service, mini bar and the fancy Godiva chocolate left every day. This hotel was so beautiful and a total oasis. Very well located to Retiro park, the metro, Salamanca neighborhood and some great attractions...

1Thank Maggie D
Dallas, Texas
Reviewed 10 January 2017

Perfect hotel for our Madrid visit. The hotel staff was awesome. I found out last minute that Real Madrid was playing that night. With only three hours to find a ticket, I asked Sergio at the front desk for help. He came through with flying colors. I had a great ticket for a great price to see my first Real...

Thank Jason D
Chicago, Illinois
Reviewed 1 January 2017

My wife and I stayed here for 5 nights on our honeymoon in the Fall of 2016. The location was perfect for us, adjacent to El Retiro and a short stroll to Madrid's major art museums. The staff was friendly and always helpful, they made us feel at home for our stay. Highly recommended.

1Thank JMD_Esq
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear JMD_Esq, Thank you for sharing your experience at the AC Palacio Del Retiro, Autograph Collection through Trip Advisor. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to...

Auckland, New Zealand
Reviewed 28 December 2016

AC Palacio Retiro is a boutique-style hotel in Madrid. While not a completely central location, we found it easy to reach places on our to do list, and absolutely loved the calm and elegant atmosphere it evoked. We spent four days there - the room was in contrast to the old world feel of the place - very spacious and...

1Thank fourevans
Reviewed 28 December 2016 via mobile

a simple building with shiny cristal that is empty without any curtains seems like a naked body. But there is a beautiful pool with good view opposite of this palace that excited us for being there and enjoy the environment.

1Thank Reza S
Directorpr, Guest Relations Manager at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Reza S Thank you for taking the time to let us know about your recent stay at AC Palacio Del Retiro, Autograph Collection. While it was disappointing to hear that your stay with us fell short of your expectations, I am grateful to read you enjoyed your stay in general terms. Our aim is to provide all guests with...

Caracas, Venezuela
Reviewed 22 December 2016

I have stayed twice at this gem of a hotel, and I have loved each stay. It is located right in front of Parque del Retiro, two blocks away from Puerta de Alcala and the Cibeles, very near Museo del Prado, and a quick stroll away from the Puerta del Sol, Plaza Mayor, and many excellent hotels and shopping avenues....

1Thank Luciafernandez62
Atlanta, Georgia
Reviewed 16 December 2016

Great hotel with lots of charm. I got an upgraded room that was nice with modern bathroom. The hotels location is very good. Across the street is stop 2 on the Hop On/Hop off bus Also across the street from park and walking distance to lots of restaurants. Cab ride from airport is $30 euros We would definitely come back!

1Thank kell n
Reviewed 1 December 2016

Just spent 4 days at this exceptional hotel. Firstly the service is top-notch, every single person we came into contact with exceeded expectations and that is a big deal for us. Then location, directly across from Retiro and walking distance to everything, from the Prado to Calle Serrano. Also a short ride to the Atocha train station. We had a...

1Thank Denise M
San Diego
Reviewed 26 November 2016

We stayed at this beautiful hotel that is conveniently located next to Retiro Park this month. The hotel is an elegant balance between modern and old, and the rooms have the original crown molding on the ceilings combined with all the luxuries of a modern hotel. The staff are all very friendly and helpful, and made our stay very enjoyable.

Thank Darryl G

292 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (151)
Hotel & Grounds (25)
Room/Suite (36)
Bathroom (17)
Dining (5)
View from Room (2)
Other (66)

Management photos: Courtesy of the property manager

All Management Photos (141)
Room/Suite (75)
Hotel & Grounds (25)
Dining (8)
Business Centre/Function Rooms (3)
Bathroom (2)
Other (28)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Madrid hotels
AC Santo Mauro, Autograph Collection
Barrio de Salamanca
Hotel Hospes Puerta de Alcala
Paseo del Prado
Petit Palace Savoy Alfonso XII Plus
Show Prices
Show Prices
Show Prices
The Westin Palace Madrid
The Principal Madrid
The Principal Madrid
#13 of 444 in Madrid
856 reviews
Paseo del Prado
Hotel Ritz, Madrid
Hotel Ritz, Madrid
#31 of 444 in Madrid
1,721 reviews
Show Prices
Show Prices
Show Prices

Staying in Paseo del Prado

Neighbourhood Profile
Paseo del Prado
The area around the elegant Paseo del Prado boulevard is much-visited by both locals and tourists. The world-famous Prado, the Reina Sofia, and the Thyssen-Bornemisza museums form a triangle of art and culture that spans this grand and beautiful avenue. On weekdays, the Prado Museum opens its doors for free after-work hours, drawing a diverse and excited queue of art lovers that wraps around the block. Palacio de Cibeles and Círculo de Bellas Artes cultural centers are other artsy hangouts to check out, with rooftop bars that provide impressive views of the city. While the Paseo del Prado and its roundabouts form a busy throughway in Madrid, a broad green pedestrian park in the middle is a calm and gorgeous place for a relaxing stroll. Just east of the museums, the Retiro Park is always a confluence of activity as families and friends of all ages take to the pretty paths and lawns to stretch their legs or to have a picnic.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Palatial home built in the beginning of the 20th century converted into a discreet 50 room luxury hotel. Unique building protected by National Heritage status where you can enjoy the pleasure of resting in one of the historic buildings of the centre of the city, located in front of the famous Retiro Park and close to the Paseo de Recoletos. It occupies the centre of the magical Art Triangle, Prado Museum, the Thyssen-Bornemisza Collection and Reina Sofia National Art Museum. Ideally located in the centre of the cultural, financial and business area. A full service business centre, counting with 5 meeting rooms of different sizes equipped with internet WIFI system makes of the AC Hotel Palacio del Retiro, Autograph Collection the ideal venue for holding meetings, conferences and celebrations. ... more   less 

Additional Information about AC Palacio Del Retiro, Autograph Collection

Address: Calle Alfonso XII 14, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Price Range: €219 - €422 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — AC Palacio Del Retiro, Autograph Collection 5*
Number of rooms: 50
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Expedia, Hotels.com, Priceline, Agoda, Travelocity, Hotel.de, HRS, Reservation Counter and Despegar.com so you can book your AC Palacio Del Retiro, Autograph Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid
Hotel Style:
#7 Spa Hotel in Madrid
#44 Family Hotel in Madrid
#70 Luxury Hotel in Madrid
#80 Romantic Hotel in Madrid
#95 Business Hotel in Madrid
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from AC Palacio Del Retiro, Autograph Collection staff and other travellers.
15 questions
Ask a question

See all questions (15)

Questions? Get answers from AC Palacio Del Retiro, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Talk to the front desk about your need , they will accommodate you .”
 of 5 bubbles AiPhuongDiane, 19 Jan 2017 | Read review
“My room has a view on the park across the street... beautiful view”
 of 5 bubbles W5896QVjeffl, 19 Jan 2017 | Read review
“I saw two rooms and both looked great”
 of 5 bubbles MaggieD405, 18 Jan 2017 | Read review
“Go for the upgrade view! It's worth it!”
 of 5 bubbles Kglachance, 21 Nov 2016 | Read review
“Ask for a room overlooking the park.”
 of 5 bubbles ToniH870, 13 Oct 2016 | Read review
5 of 5