We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
07/05/2017 08/05/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}
    Neighbourhoods
    Neighbourhoods

    AC Palacio Del Retiro, Autograph Collection

    Calle Alfonso XII 14, 28014 Madrid, Spain
    Hotel website
    Save
    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$80
    US$470
    US$389
    US$470
    US$470
    Traveller (168)
    Room & Suite (121)
    Dining (13)
    AC Santo Mauro, Autograph Collection
    381 reviews
    #96 of 445 hotels in Madrid
     
    Hotel Hospes Puerta de Alcala
    736 reviews
    #26 of 445 hotels in Madrid
     
    Petit Palace Savoy Alfonso XII Plus
    998 reviews
    #29 of 445 hotels in Madrid
     
    The Westin Palace Madrid
    3,913 reviews
    #38 of 445 hotels in Madrid
     
    Overview

    • Excellent54%
    • Very good30%
    • Average9%
    • Poor4%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    5 Star Hotel
    All hotel details
    Offers from AC Palacio Del Retiro, Autograph Collection
    Special Offer: Unlock Lower Rates!
    Hotel packages
    Hotel deals
    {"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]}}
    AC Santo Mauro, Autograph Collection
    381 reviews
    #96 of 445 hotels in Madrid
     
    Hotel Hospes Puerta de Alcala
    736 reviews
    #26 of 445 hotels in Madrid
     
    Petit Palace Savoy Alfonso XII Plus
    998 reviews
    #29 of 445 hotels in Madrid
     
    The Westin Palace Madrid
    3,913 reviews
    #38 of 445 hotels in Madrid
     
    Rooms
    7 May8 May
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view 10 other deals from US$389
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Madrid hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "cee63c3175044b74b7da13f74ca2bdb7", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":505789,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[37777030],"additionalContentIds":[],"pollCount":0,"checkin":{"day":7,"month":5,"year":2017},"checkout":{"day":8,"month":5,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":470,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"cee63c3175044b74b7da13f74ca2bdb7","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":470,"lowestMetaPrice":389,"additionalPartner":false,"highestMetaPriceDisplay":470,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":470,"lowestMetaPrice":389,"highestMetaPriceDisplay":470,"hotelName":"AC Palacio Del Retiro, Autograph Collection","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImNlZTYzYzMxNzUwNDRiNzRiN2RhMTNmNzRjYTJiZGI3IiwiQUlLIjoiNjAxY2QwMjE1M2U4NDMxNTkzMGU5ZTYwNmEzZWRjY2YifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "07/05/2017", "checkOut": "08/05/2017", "lowestPrice": "US$389", "hasDates": true, "hacComplete": true, "contentIdMappings": {"37777030":"Marriott1","32633002":"Expedia","79444273":"CheapTicketsEWS","53936872":"TravelocityEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"moduleList":["handlers","tracking"]}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","dust":{},"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"moduleList":["handler"]}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"moduleList":[]}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/hotels\/sherpa-TA.png\"\/>"}
    Traveller rating
    Traveller type
    Time of year
    Language
    Reviewed 4 days ago

    Traveled with my wife for our 15th wedding anniversary trip to Madrid & Barcelona. Stayed at this property for the first leg of our trip in Madrid. The hotel was great and was very quiet and the location was excellent. The staff of the hotel...More

    Helpful?
    Reviewed 1 week ago

    This is a great find in the Marriott family of hotels. We have stayed in The Autograph Collection before and been impressed. This is a very well run high end boutique hotel in a former palace. Our room was spacious , well appointed and an...More

    Helpful?
    Reviewed 2 weeks ago

    We stayed for 5 nights Nov 2016. The hotel is in a wonderful location, across from Parque del Retiro around the corner of Puerta de Alcala. It is a luxurious boutique hotel, a vibe which is what most of the Autograph Collection properties under the...More

    Helpful?
    Reviewed 4 weeks ago via mobile

    This was my least favorite Marriott AC hotel I've ever stayed in. The customer service is non existent. The food is tasteless. As Platinum Marriott members our assigned room was small and a poor location. This has never happened. The room was dark and across...More

    Helpful?2  
    Response from Directorpr, Guest Relations Manager at AC Palacio Del Retiro, Autograph Collection

    Dear Sherri S, Thank you for taking the time to share your recent experience at the AC Palacio Del Retiro, Autograph Collection with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am...More

    Reviewed 4 weeks ago

    This room was BEAUTIFUL !!!!! The ceiling was tall, windows were tall. 2 small balconies. View of Retiro Park. Even the bathroom had a window with a view. Lot's of closet space for our stuff. Small refrigerator. There were snacks and drinks in the room...More

    Helpful?1  
    AC Santo Mauro, Autograph Collection
    381 reviews
    #96 of 445 hotels in Madrid
     
    Hotel Hospes Puerta de Alcala
    736 reviews
    #26 of 445 hotels in Madrid
     
    Petit Palace Savoy Alfonso XII Plus
    998 reviews
    #29 of 445 hotels in Madrid
     
    The Westin Palace Madrid
    3,913 reviews
    #38 of 445 hotels in Madrid
     
    About
    Amenities
    • Top amenities
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Room Service
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Dry Cleaning
    • Meeting Rooms
    • Room Service
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$244 - US$535 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Spa Hotel in Madrid
    • #44 Family Hotel in Madrid
    • #74 Luxury Hotel in Madrid
    • #80 Romantic Hotel in Madrid
    • #96 Business Hotel in Madrid
    Photos
    Traveller (168)
    Room & Suite (121)
    Dining (13)
    Hotel & Grounds (148)
    Nearby
    Paseo del Prado
    The area around the elegant Paseo del Prado boulevard
    is much-visited by both locals and tourists. The
    world-famous Prado, the Reina Sofia, and the
    Thyssen-Bornemisza museums form a triangle of art and
    culture that spans this grand and beautiful avenue. On
    weekdays, the Prado Museum opens its doors for free
    after-work hours, drawing a diverse and excited queue
    of art lovers that wraps around the block. Palacio de
    ...More
    Nearby Hotels
    Luxury Suites
    273 reviews
    .28 km away
     
    Hotel Hospes Puerta de Alcala
    736 reviews
    .29 km away
     
    Petit Palace Savoy Alfonso XII Plus
    998 reviews
    .09 km away
     
    Petit Palace Lealtad Plaza
    980 reviews
    .21 km away
     
    Nearby Restaurants
    Restaurante Alabaster
    619 reviews
    .06 km away
    Garcia de la Navarra
    351 reviews
    .16 km away
    Viridiana
    777 reviews
    .07 km away
    Arahy
    138 reviews
    .22 km away
    Nearby Attractions
    Palacio de Cibeles
    3,806 reviews
    .35 km away
    Plaza de Cibeles
    3,856 reviews
    .40 km away
    Naval Museum
    1,219 reviews
    .29 km away
    Puerta de Alcala
    2,980 reviews
    .22 km away
    Questions & AnswersAsk a question
    Saoud A
    Can someone provide me with the hotel, concierge, reservations email ? Thanks
    17 March 2017|
    Answer Show all 3 answers
    Response from NCactuary | Reviewed this property |
    Trip Advisor does not allow html or website links. NOTE this hotel is part of the Marriott brand, so you can find it on the Marriott website. It is an Autograph Collection hotel.
    0
    Votes
    betterlatethannever
    I hesitate to book this hotel since there were issues related to wifi reception in rooms, no concierge service available, weak water pressure in bathrooms and long wait to get hot water in the mornings in bathroom, no upgrades available for platinum members and printer not working for business area. Have any of these issues been corrected? I plan to be there in May 2017.
    8 February 2017|
    Answer Show all 9 answers
    Response from Hafkiwi |
    No, it's horrible. Do not bother. There have to be other properties that'll work better for you. We are so upset! We arrived yesterday- wifi is horrid, 2 mini bottles of comp water ( but none the rest of our 3 nite stay... More
    1
    Vote
    Y A
    Does the hotel have its own on site parking, and/or valet parking?
    23 January 2017|
    Answer Show all 4 answers
    Response from KrisEquals | Reviewed this property |
    We didn't have a car but I believe there was a valet. No on site parking if I recall correctly....If you email the hotel, they can confirm for you!
    0
    Votes
    Room Tips
    "Park view rooms are excellent with views of Retiro park."
    Read review
    "Shop their website, even after you book, look for breakfast included rates."
    Read review
    "Talk to the front desk about your need , they will accommodate you ."
    Read review
    "My room has a view on the park across the street... beautiful view"
    Read review