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NH Collection Paseo del Prado

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#47 of 445 Hotels in Madrid
Certificate of Excellence
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NH Collection Paseo del Prado
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1,304 Reviews from our TripAdvisor Community

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Showing 604: English reviews
United States
Reviewed 1 July 2015 via mobile

So nice the first time that we wanted to stay there again. This time, the staff was unfriendly, seemed bored and annoyed, even when we said how much we loved their hotel when we arrived,. We were put in a run-down, very small, "superior" room, 1/2 the size of the "superior" room we had 2 years ago , the room...

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Helpful?
3Thank Jane H
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Jean, Thank you for your time. Regarding your comments, I can assure that at NH Collection Paseo del Prado is our aim to exceed the guests expectations and we really appreciate when our guests let us know, because of that i could guest it was a misunderstanding with the reception team at your check in. I apologize that you...

Reviewed 23 June 2015

I highly recommend this hotel. I'm a light sleeper and my first floor room with a window view of the traffic circle was still quiet enough for me to sleep....also a very short walk to Plaza Mayor. This is my second time staying here. Breakfast included was great. Hotel staff are very polite and caring and will do their very...

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1Thank racster1
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Guest, We are very pleased to know that you could enjoy that much your stay with us. At the NH Collection Paseo del Prado our aim is make sure the guest can fell at home and we are glad to know that you could have a good time in Madrid as a local. I look forward to the pleasure...

Melbourne, Florida
Reviewed 19 June 2015

This hotel has one of the best locations in all of Madrid. Across the street from the Prado Museum, it is a perfect location for travelers. Fantastic view of the Neptune fountain from our room. Beautiful room with marble bathroom and upscale fixtures. The included breakfast was very enjoyable, Friendly, courteous, and helpful hotel staff. I will stay here again...

Review collected in partnership with NH Hotels
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Thank FrankChristopian
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Frank, I sincerely appreciate your kind words. I am delighted to know that you enjoyed your last stay with us. Looking forward to welcome you back personally,

Reviewed 18 June 2015

after reading the trip advisor reviews we booked to stay here and were not disappointed. Lillian met us at the counter, making sure we had everything we needed and advising us of places we were interested in, even ringing a friend to check, booking us into a performance. Other staff were equally as helpful. The hotel is walking distance from...

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Helpful?
Thank Trudy P
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Mrs. Trudy, Thank you very much for your time and for the kind words about myself. I am glad to know that you enjoyed your stay with us and I hope you have enjoyed the rest of the holiday in Spain. Looking forward to welcome you back in the hotel as sooner as you expect,

Reviewed 16 June 2015

The rooms are quite small even for an only person like me. For a couple it is difficult to say how they will be able to deal with this issue. On the other side, the bed is confortable, the bathroon is clean and the amenities are nice. The breakfast is very good and the location is excellent.

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2Thank Clélia R
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Mrs. Clélia, On behalf of the entire nh collection Paseo del Prado team I would like to express my sincere apologies for not being able to exceed your expectations in relation to the size of the room that was assigned to you during your last visit to our hotel, I hope this does not make you remove confidence in...

San Francisco, California
Reviewed 14 June 2015

My parents stayed here for 5 nights, while I was in Erasmus in Madrid. It was a great choice because the hotel is very central, in a quite and green zone of Madrid. Prices are "normal" considering the high quality services of the hotel. We did not eat there but breakfast was good, according to my parents' judgement. The staff...

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Thank Luke_travel_4
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Luke, Let me thank you for the positive assessment given to us that i will proudly share with the whole team. I am delighted to hear that your parents enjoyed their stay with us, and we will be pleased to welcome then anytime they come to visit you. I remain at their and your total disposal,

Philadelphia, Pennsylvania
Reviewed 13 June 2015

We had never been to Madrid, and we picked this hotel because of its central location, we generally like NH properties, and the prices seemed fair (and lots of good TA reviews). We were not disappointed in the least. The reception was friendly (our Spanish is pretty poor--no problemo!) and we were offered a €15 a night upgrade, which we...

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Thank Phil F
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Marleny, I sincerely appreciate your comments about our team and the hotel. I can assure that is very important for us to know the details that are important to our guests and allow us to improve to make your next stay as pleasant as possible. Remember you got a new home in Madrid.

Wettingen, Switzerland
Reviewed 11 June 2015

Fridogolo June 2015 We stayed for 6 nights in this excellent Hotel for a special celebration, we got a very nice wellcome present, very nice and calm room (N° 517), aircondition okay, Jacuzzi in the bathroom marvellous, breakfast amazing good and extensive, friendly staff, hotel is near to the museums, a short way to metro and historic places, it was...

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1Thank fridogolo
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Guest, Thank you for the kind words. We thank you too for choose us to spend such important date and I can assure that it means a lot for all the team to know that you could have a memorable stay in Madrid and in the hotel. Looking forward to welcome you back in the hotel soon,

Los Angeles, California
Reviewed 10 June 2015

NH Collection Paseo del Prado is centrally located with access to the Museo Paseo del Prado, walking distance to La Plaza del Sol, as well as other historic plaza's, near the train station. The staff at the hotel were absolutely helpful with scheduling day trips, giving us tips on how to get around town and above all very respectful. The...

Review collected in partnership with NH Hotels
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Thank marleny2015
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Marleny, I cannot explain how glad we are to hear that you really enjoy your time in Madrid and in with us in your last visit to Spain. Remember we are at your total disposal,

New York City, New York
Reviewed 7 June 2015

A friend and I stayed at this hotel for nearly a week in June 2015. We found the staff to be exceptionally helpful and courteous, always striving to make the stay the best experience. There is a buffet breakfast that is quite extensive and the rooms are pleasantly appointed. Bathrooms are mostly marble/granite and quite nice with strong pressure and...

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Thank bikepal
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Guest, All the NH collection Paseo del Prado team would like to thank you your nice works and the time you spent to share with us your experiences in your last visit to Madrid. We all hope to see you back as sooner as you expect. Best Regards,

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Staying in Huertas

Neighbourhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A five-star hotel ideally located in the historical section of Madrid, NH Collection Paseo del Prado is strategically situated in the Golden Triangle of Art comprised of the Prado, Thyssen-Bornemisza and Reina Sofia museums, with easy access to many other attractions. ... more   less 

Additional Information about NH Collection Paseo del Prado

Address: Plaza Canovas del Castillo 4 | Barrio de Las Letras, 28014 Madrid, Spain (Formerly Gran Hotel Canarias)
Region: Spain > Community of Madrid > Madrid > Huertas , Sol
Price Range: €137 - €390 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — NH Collection Paseo del Prado 5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Nh Paseo Del Prado Hotel Madrid
Nh Hotels Madrid
Nh Hotel Madrid
Hotel Style:
#16 Business Hotel in Madrid
#31 Family Hotel in Madrid
#37 Luxury Hotel in Madrid
#73 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from NH Collection Paseo del Prado staff and other travellers.
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Questions? Get answers from NH Collection Paseo del Prado staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“They do have quiet rooms facing an inner courtyard.”
mealking1, 15 Apr 2017 | Read review
“Excllent location and the rooms are big”
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Q4366WDchristinar, 26 Mar 2017 | Read review
“Ask for a room facing the courtyard. Mine was very quiet.”
T8024ECannm, 20 Mar 2017 | Read review
“Pick a room with a view - difference in cost is very small.”
ninamukherji, 5 Mar 2017 | Read review
“Get a room with a view”
airportblues, 5 Mar 2017 | Read review
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