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NH Collection Paseo del Prado

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#50 of 444 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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NH Collection Paseo del Prado
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1,252 Reviews from our TripAdvisor Community

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There are newer reviews for NH Collection Paseo del Prado
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Showing 581: English reviews
Mahe Island, Seychelles
Reviewed 3 weeks ago

I was assigned a disable room in the first place, so I had to ask the reception to change my room when I return from my business meeting. They said they will check what they can do as they were fully booked. But after insisting, they had a look and changed me. Breakfast is excellent, large choice and nicely presented,...

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Helpful?
Thank Stephane V
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Mr. Stephane V. Thank you for your feedback. At our hotel it is our aim to make sure our guests have a memorable stay during their visits. Because of that, just after you share with us you disagree with the room signed, me and my colleagues looked for a way to give you a room that could archive your...

Nottingham, United Kingdom
Reviewed 4 weeks ago via mobile

Can't fault the hotel in any way. We had booked elsewhere but were transferred here at short notice so we weren't sure what to expect We were very pleasantly surprised Great location Comfortable well equipped room Excellent choice for breakfast and helpful staff Would definitely return if back in Madrid

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Helpful?
Thank wanda m
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Wanda M. Thank you so very much for sharing with us and other Tripadvisor user you impression of your last visit at our hotel. We are glad to receive such nice feedback. We remain at your total disposal in future visits in Madrid. Best Regards, Lilian Ferrer Guest Relations Manager

Sao Paulo, SP
Reviewed 17 January 2017 via mobile

It is a good hotel with a nice location. You will see some sightseeing near and also metro and train station. I dont know about the breakfast because it was not included. The room are nice and the bathroom too.

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Helpful?
Thank Leonardo D
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Leonardo D. It is very good to hear that you had a pleasant stay with us. We hope you have the chance to enjoy our fantastic breakfast buffet on your next visit to our hotel. We all look forward to welcome you back very soon. Best Regards, Lilian Ferrer Guest Relations Manager

San Juan, Puerto Rico
Reviewed 6 January 2017 via mobile

Since we made the decision to travel to Madrid for New Year's a bit late, we were unable to book at the desired hotel. NH has the perfect location (just behind the Westin Palace) so we took our chances. Maybe having late reservations is the reason why our room was extremely small with limited space for more than one suitcase....

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Helpful?
2Thank Eldia D
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Mrs. Eldia D., Thank you for your feedback. It has been a pleasure to host you in our hotel those days and to hear that you consider to stay once again with us. I kindly leave for you my contact for future visits to the city: l.ferrer@nh-hotels.com Our most sincere regards, Lilian Ferrer Guest Relations Manager

Riyadh
Reviewed 5 January 2017

Very nice hotel,renovated recently,with excellent location.Nice and very clean rooms.Staff with highy decipline and excellent customer services.Thanks to Francesca Demontis from gust relations for her prompt and speedy positive action for my issue which indicates to me excellent customer services.Thanks also to Ismael Martinez who went the extra mile for his courtesy and excellent eservices in the restaurant &the bar.

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Helpful?
1Thank SalehAlsowail
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Mr. Alsowail, How glad we are to read you kind comments. Means a lot to Francesca, Ismael and all our team that the service provided archive your expectation. We look forward to see you back in a near future. Our most sincere regards from Madrid, Lilian Ferrer Guest Relations Manager

Richmond Hill, Georgia, United States
Reviewed 3 January 2017

Very nice hotel in a great location. We were able to walk everywhere we wanted from the hotel. It was very nice having a nespresso in the room and having turn down service. The hotel makes sure that you feel special. I do think the breakfast and room service were overpriced, however we found a pretty good deal on the...

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Helpful?
1Thank Jess B
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Jess B. We just receive you brilliant comment. Thank you so very much for your time and positive feedback. I can say under the name of all our team that was fantastic to have you here with us. Looking forward to meet you once again in the hotel, Lilian Ferrer Guest Relations Manager

Newton
Reviewed 1 January 2017

The hotel was a find! Location was ideal so close to museums, train, and Plaza del Sol, and restaurants. The concierge was very helpful and pleasant in offering suggestions and staff at desk was also very tourist friendly. Room was clean and comfortable. We definitely would stay here again.

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Helpful?
1Thank pnk_10
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Guest, Thank you very much for your posit feedback. It was a pleasure to have the chance to host you in the hotel during your last visit to the city. We remain at your disposal for anything you might need. Our most sincere regards, Lilian Ferrer Guest Relations Manager

Reviewed 31 December 2016 via mobile

We stayed here 28/12 to 31/12 Lovely hotel, really good service, particularly from Isak who showed us to our room and recommended a great fish restaurant nearby( El Barril ) and lovely Francesca at Customer relations, she was always genuinely welcoming and organised a trip to a Flamenco show...very enjoyable, for my husband's birthday. We then went to a small...

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Helpful?
1Thank Marian J
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Marian J., Thank you very much for such positive feedback. I can assure you that all our team work hard to make each guest experience just memorable. Under the name of our colleague Isak and Francesca I thank you for mention their attention. We all look forward to the pleasure to welcome you back very soon. Our most sincere...

Miami, Florida
Reviewed 28 December 2016

The hotel is cozy, clean, and the staff was excellent. The Museo del Prado is right across the street, and many attractions are within walking distance. The tourist's Hop On, Hop Off starts right across from the hotel, so, you could go sightseeing without any difficulty. Don't miss the breakfast buffet, it is excellent! However, don't expect to eat dinner...

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Helpful?
Thank Oliva S
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Oliva S., Thank you for sharing with us you impression of your last visit at our hotel. We hope to welcome you back soon. We remain at your total disposal in future visits in Madrid. Best Regards, Lilian Ferrer Guest Relations Manager

Marbella, Spain
Reviewed 27 December 2016

The location is fantastic. The room was big and veey clean. The staff were very friendly and helpful. You can ealily walk from the Atocha train station to the Hotel. Breakfast was included and the buffet had a big selection

Review collected in partnership with NH Hotels
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Helpful?
Thank Eleni1175
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this review

Dear Eleni, I am very pleased to read that you felt welcome and attentively taken care of by the members of our team. I thank you for your compliments on the beauty of our room and I am glad that you enjoyed our prime location in the heart of the city. We remain at your total disposal, Lilian Ferrer Guest...

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Staying in Huertas

Neighbourhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A five-star hotel ideally located in the historical section of Madrid, NH Collection Paseo del Prado is strategically situated in the Golden Triangle of Art comprised of the Prado, Thyssen-Bornemisza and Reina Sofia museums, with easy access to many other attractions. ... more   less 

Additional Information about NH Collection Paseo del Prado

Address: Plaza Canovas del Castillo 4 | Barrio de Las Letras, 28014 Madrid, Spain (Formerly Gran Hotel Canarias)
Region: Spain > Community of Madrid > Madrid > Huertas , Sol
Price Range: €147 - €281 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — NH Collection Paseo del Prado 5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Nh Paseo Del Prado Hotel Madrid
Nh Hotels Madrid
Nh Hotel Madrid
Hotel Style:
#16 Business Hotel in Madrid
#31 Family Hotel in Madrid
#39 Luxury Hotel in Madrid
#73 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from NH Collection Paseo del Prado staff and other travellers.
18 questions
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Questions? Get answers from NH Collection Paseo del Prado staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A view is nice... and not noisy but don't accept a small bathroom !”
 of 5 bubbles Travelling_fool_101, 19 Feb 2017 | Read review
“May have to ask for a room with a street view as many rooms have 'internal' views”
 of 5 bubbles george3rotherham, 15 Feb 2017 | Read review
“The rooms looking over the avenur are fantastic.”
 of 5 bubbles mariao557, 9 Feb 2017 | Read review
“Ask for a room facing the street if you would like a view. Mine faced an open corridor - it was very quit, but did not have a view.”
 of 5 bubbles E8290PLdanielk, 1 Feb 2017 | Read review
“Just pay little extra to get a room with a nice view”
 of 5 bubbles SalehAlsowail, 5 Jan 2017 | Read review
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