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Hotel Urban

Traveller (824)
Room & Suite (456)
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Certificate of Excellence
About
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Certificate of Excellence
A grand luxury five-star hotel located in the very heart of Madrid, in the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation and just a few minutes away from Paseo del Prado, Puerta del Sol and El Retiro park.Located in a newly constructed building in the heart of the financial, political, commercial and cultural centre of Madrid, the Hotel Urban won't fail to catch your interest.With a marked Art-Deco style and opting for avant-garde architecture, the Hotel Urban is a boutique hotel from the 21st century, urban, design and ideal for exacting lovers of luxury who shy from conventionality. A charming, modern design hotel that has already become a point of reference. It stands out not only in the hotel panorama but also among Madrid's dining establishments and nighttime entertainment venues thanks to Europa Decó and the Glass Bar.Services102 guest rooms: 78 superior rooms, 10 junior suite duplex, 5 junior suites, 8 suites, and 1 duplex loft suiteEuropa Decó gastronomic restaurantGlass Bar oyster barLa Terraza del Urban cocktail barEl Cielo del UrbanBreakfast buffetBreakfast until 1.00 pm24-hour room service and mini-barWi-Fi in all areasBusiness centreFunction rooms and spaces for events: Nagha room, Khemer room, Nefer room, Egyptian Museum, lobby/atrium, terrace-pool and suite 132Outdoor swimming pool and solariumGymEgyptian MuseumCollection of ancient artParkingLaundry and ironing serviceDisabled accessSmall dogs allowed
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Property amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Luxury
Boutique
HOTEL CLASS
Hotel links
Visit hotel website
Hotel virtual tour
Special Offer:20% discount
Location
Full view
100Great for walkers
Grade: 100 out of 100
928Restaurantswithin 0.5 km
215Attractionswithin 0.5 km
Neighbourhood
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
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2,312Reviews
1,307Photos
25Q+A
100Room tips
Traveller rating
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Popular mentions
Me and my wife loved every single detail of our stay in this hotel. Location was perfect. Staff very polite and friendly. Very clean. But the most amazing and unique part is the decoration and details !!! It was like staying in a museum. Loved it .
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Review collected in partnership with this hotel
Response from Hotel-cmanager, Manager at Hotel Urban
Responded 2 days ago
Dear Guest, Thank you for such an amazing review and excellent rating. It is very rewarding to hear that you and your wife had a lovely stay at our Museum Hotel. We are glad that you appreciated our hotel's elegant charm and exquisite pieces of art; and the convenient location which enables our guests to easily discover other areas of our beautiful city. I would like to take this opportunity to express the thanks of the entire team for your kind words. We hope to welcome you back for another memorable holiday. Best Wishes Antonio Martín, Deputy Manager
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The photos of the lobby and rooms don't do justice to the pieces they have on display. Almost a museum quality to the place you can see drums from Papua and sculptures from Sub-Saharan Africa. The whole place has a modern air to it that is inviting and familiar. We were in
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Response from Hotel-cmanager, Antonio Martín, Deputy Manager at Hotel Urban
Responded 4 days ago
Dear Jeff, Thank you for taking time to share your feedback with us. We are thrilled that you enjoyed so much of our hotel, especially our Art Deco style and unique pieces of art around every corner. We would like to apologize for any inconvenience you may have experienced due to noise, however. The rooms are soundproofed, and the rooms facing the street also have double glazing and double windows, but for light sleepers we can offer a room facing our courtyard. Please don't hesitate to ask ahead of your next visit. Thank you for letting us know that you appreciated the comfort of your room as well as our team's courteous service. It would be a pleasure to have you return for another enjoyable experience. Best regards, Antonio Martín, Deputy Manager
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We stayed here in June 2018. Great location within walking distance of many attractions. Nice breakfast included in am with very attentive service. There is a sushi bar in the lobby and a hotel roof top bar. Roof top bar can be very crowded
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Response from Hotel-cmanager, Antonio Martín, Deputy Manager at Hotel Urban
Responded 4 days ago
Dear Guest, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay at the Hotel Urban. Thank you for appreciating our location, our breakfast and other facilities. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We are happy that all the facilities were to your satisfaction. We look forward to welcoming you back. Best wishes, Antonio Martín, Deputy Manager
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Having been to Madrid several times and staying at various properties(the Hotel Ritz on prior visit), I can comfortably say the Hotel Urban is my new home away from home for future visits. Even after reading all of the strong review prior to booking, it did not prepare me for
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Response from Hotel-cmanager, Antonio Martín, Deputy Manager at Hotel Urban
Responded 5 days ago
Dear Blair, It was a pleasure to receive your kind appraisal of your stay with us. Thank you very much for all the detailed information you have given for which we are very grateful, as it not only encourages us to continue to uphold our high standards but will also be very useful for our future guests. It is very rewarding to know that you were satisfied with our amenities. We truly appreciate your kind words about our team members. It's a boost for us every time we receive positive reviews such as this. The entire team really look forward to the pleasure of seeing you on a future stay. My best regards, Antonio Martín, Deputy Manager
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I stayed at the Urban during my last visit to Madrid with my wife and daughter. Although I upgraded to a junior suite (and an upgrade is offered to many incoming guests from what I saw), I couldn’t tell the difference. The room are quite small. If you want to stay at Urban, stay
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Response from Hotel-cmanager, Antonio Martín, Deputy Manager at Hotel Urban
Responded 1 week ago
Dear Samer, Thank you for taking the time to leave us this review of your recent stay. We are glad you had an enjoyable stay and thank you for appreciating our location as well as our high standards and quality service. It is always rewarding for our team to be commended by a guest, we aim to give the best experience to our every guest and you will always find us ready to assist at all times. We regret you found your room to be small. On your next stay our team members will be happy to assist with a better room suits your needs. We apologise for any confusion that you experienced with regards to the reservation. Rest assured I have addressed this issue with the reception team. We are looking forward to welcoming you again. Best Wishes Antonio Martín, Deputy Manager
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Professional photo exclusively commissioned by TripAdvisorHotel Urban
The Suite Loft #538 at the Hotel Urban
Professional photo exclusively commissioned by TripAdvisorHotel Urban
The Suite #331 at the Hotel Urban
Professional photo exclusively commissioned by TripAdvisorHotel Urban
The Suite Loft #538 at the Hotel Urban
Professional photo exclusively commissioned by TripAdvisorHotel Urban
The Suite #331 at the Hotel Urban
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We got a taxi. Fixed price from airport, but I cannot remember how much. Approx 30 euros
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Not a double bed. Either queen or king I think.
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Dear Sally F, Thank you for contacting us although this is not the best way to do it. We already have your enquiry and we will provide you a twin room. A side of that just let you know that our well-known restaurant, CEBO, is having a 2 weeks waiting list so please let us know if you want to get a table. Thank you for choosing the Urban and looking forward to meeting you. All the best, Felipe Turell General Manager
1 vote
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I'm not sure about Christmas and New Year's Eve dinner... The breakfast buffet spread was quite nice. Although I did not partake in it. I took my breakfast outside the hotel. There are quite a number of available options. The rate I paid for my 4 nights stay excludes breakfast.
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Dear Gina, We do not allow non-guests to use our pool but you can go to the terrace and use our bar. Best
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"Interior rooms are quiter"
"Room away from the street are quieter."
"Loft rooms are attractive and roomy if you don't mind the extra interior stairs."
"Shop on-line rates for a superior room."
"They have interior and exterior rooms....the exterior rooms can be noisy because it is a very busy area at night"
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PRICE RANGE
US$171 - US$296 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
madrid urban hotelhotel urban madridurban hotel madrid
LOCATION
SpainCommunity of MadridMadridHuertasLiterary Quarter (Barrio de Las Letras)CortesCentro
NUMBER OF ROOMS
96
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