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Silken Puerta de Madrid

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Traveller (230)
Room & Suite (210)
Dining (41)
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Overview
  • Excellent29%
  • Very good45%
  • Average16%
  • Poor6%
  • Terrible4%
Travellers talk about
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (813)
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Traveller rating
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66
42
16
8
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46
66
42
16
8
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All reviewscity centrebus stop just around the cornerfree transfer from airportclose to the airportbusiness visitnice and helpful staffbig bathroomnice hotelbath and showerrestaurants within walking distanceroom was spacioustwo sinksmain roadexcellent breakfastnight's sleepcontinental breakfastgood size
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111 - 115 of 178 reviews
Reviewed 9 December 2014

2 nights on this hotel … it’s not quite well located in Madrid (not in the city center area) but it was chosen due to the good relation between rate and quality. Hotel is well communicated with the city center (bus and metro) and very...More

1  Thank Sergio A
Reviewed 9 December 2014

The hotel rooms are good, the provide toothbrush and shaving kit. However, there is no free wifi as advertised, there is free web at dial-up modem speeds, it takes minutes to load pages. Other than web you can't use any service like listening to online...More

1  Thank rgndmr
Reviewed 2 December 2014

Staff OK. Rooms are nice, beds comfortable but not always clean. During the first stay we had a room on the 4th floor and the first positive impression seemed clean but in the bathroom it wasn't so colorful - the toilet seat was not disinfected...More

2  Thank Lucilia D
Reviewed 16 November 2014

This is a good hotel with clean, modern and reasonably comfortable rooms. Hotel staff were friendly and helpful. Breakfast spread was sufficient but not fantastic. One thing that definitely was a let down was its free wifi. Even by most wifi standards in Spain, the...More

Thank MichaelTay
Reviewed 12 November 2014

This is by far the worst hotel I have been to in my life. The service was terrible, the staff would not help me and find a way to print my train ticket although I was in a rush and needed to leave. Kept saying...More

Thank RaynaldP_12
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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Free Internet
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$73 - US$269 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#131 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$73 - US$269 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#131 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (230)
Room & Suite (210)
Dining (41)
Amenities (8)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Nina A
21 August 2017|
AnswerShow all 2 answers
Response from Raquel G | Property representative |
Dear Nina, We are sorry but we don't offer this posibility. Best regards,
0
Votes
Google Translation
Dhanasegaran S
19 May 2017|
AnswerShow all 2 answers
Response from Raquel G | Property representative |
Good morning, yes, we sell tickets for local attractions at front desk. Best regards, Customer care department.
0
Votes
Google Translation
sbrown48
16 May 2017|
Answer
Response from Raquel G | Property representative |
Hello, our hotel is situated at 8 km from the center of Madrid. At 100m from the hotel entrance, there is a bus stop in which you can take the bus 146 that goes to Plaza del Callao in city center, in about 30 minutes. Best... More
0
Votes
Google Translation
Room Tips
"Pick a room in floor 1 or 4...those are my favorite floors"
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"Upper rooms are warmer, good for winter, but get lower rooms for summer."
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"Awesome Place"
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"COuldn't think of any differences that would drive you to request rooms at this location"
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