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31/12/2017 1/1/2018
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    Silken Puerta de Madrid

    Calle Juan Rizi 5, 28027 Madrid, Spain
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    31/12/2017 1/1/2018
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    US$166
    US$161
    SAVE US$5
    US$164
    US$164
    Traveller (222)
    Room & Suite (170)
    Dining (41)
    Overview
    • Excellent28%
    • Very good45%
    • Average17%
    • Poor6%
    • Terrible4%
    Travellers talk about
    Free Internet
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Shuttle Bus Service
    4.0 Star Hotel
    All hotel details
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    Rooms
    31 Dec1 Jan
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (763)
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    1 - 5 of 166 reviews

    Reviewed 1 week ago via mobile

    Single night here to visit a local client. Location was particularly good for me as had literally 5 minutes walk to my meeting. Service was good, with English well spoken. Room was spacious, well decorated and clean. Ate in the restaurant which had a selection...More

    Thank Ian R
    Response from Raquel G, Customer care department at Silken Puerta de MadridResponded 4 days ago

    Dear Ian, Thank you for stay in or hotel and for rating our facilites and services. We appreciate your comments and we are happy that your stay has been pleasant. We hope to see you soon again. Best regards, Customer care department.

    Reviewed 2 weeks ago via mobile

    I stayed for 2 weeks in the hotel as with normal 4star hotels, they act as a 3 Star. Good things is that he hotel is close to the bus station and they have a shuttle to the airport for free. Staff is very unfriendly,...More

    Thank Mykey123
    Response from Raquel G, Customer care department at Silken Puerta de MadridResponded 2 weeks ago

    Dear guest, thank you for staying with us and for rating our facilities and services. We appreciate your comments because them help us to improve our services. We are sorry that your stay hasn't been as pleasant as you expected. Our staff forget to tell...More

    Reviewed 3 weeks ago via mobile

    I have stayed at this hotel several times, very consistent service . I love the fact that thy offer a free shutle from the AVE/ Atocha except on Sundays and also to the airport! The restaurant service could improve but the food is ok.

    Thank Carlos P
    Response from Raquel G, Customer care department at Silken Puerta de MadridResponded 3 weeks ago

    Dear guest, thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy to know that you have enjoyed your stay. We will try to improve our restaurant service. Best regards, Customer care department.

    Reviewed 5 weeks ago

    Very friendly and accommodating staff. All of them spoke English. Nice and clean and quite big rooms, including the bathroom. A wide range of breakfast items are available, if you don't suffer from allergies. Then there are only some items you can choose from.More

    Review collected in partnership with this hotel
    Thank 151annelil
    Response from Raquel G, Customer care department at Silken Puerta de MadridResponded 4 weeks ago

    Dear guest, thank you for staying with us and for rating our facilities and services. We appreciate your comments and we will take in consideration in order to improve our breakfast. We want to apologise if you couldn't have everything that you wold due to...More

    Reviewed 6 November 2017

    An excellent choice for a few days sightseeing trip to Madrid. Could not have chosen better. Free shuttle from the airport and to the city center is so convenient and practical. Breakfast are excellent and staff is very nice. Not to mention the beautiful and...More

    Review collected in partnership with this hotel
    Thank P8443IHjoannas
    Response from Raquel G, Customer care department at Silken Puerta de MadridResponded 8 November 2017

    Dear guest, we would like to thank you for choosing us for your stay in Madrid and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay with us. We would be gratefull if you...More

    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Free Internet
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$65 - US$172 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #127 Luxury Hotel in Madrid
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 194
    • Reservation Options
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    • Location
    • Spain >
    • Community of Madrid >
    • Madrid
    • Also Known As
    • Silken Puerta De Madrid Hotel Madrid ,
    • Silken Puerta De Hotel Madrid
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    Traveller (222)
    Room & Suite (170)
    Dining (41)
    Hotel & Grounds (161)
    Bathroom (32)
    Family and Play Areas (1)
    Business Centre & Event Rooms (1)
    Nearby
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    Ask a question
    Questions & Answers
    Nina A
    21 August 2017|
    AnswerShow all 2 answers
    Response from Raquel G | Property representative |
    Dear Nina, We are sorry but we don't offer this posibility. Best regards,
    0
    Votes
    Google Translation
    Dhanasegaran S
    19 May 2017|
    AnswerShow all 2 answers
    Response from Raquel G | Property representative |
    Good morning, yes, we sell tickets for local attractions at front desk. Best regards, Customer care department.
    0
    Votes
    Google Translation
    sbrown48
    16 May 2017|
    Answer
    Response from Raquel G | Property representative |
    Hello, our hotel is situated at 8 km from the center of Madrid. At 100m from the hotel entrance, there is a bus stop in which you can take the bus 146 that goes to Plaza del Callao in city center, in about 30 minutes. Best... More
    0
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    Room Tips
    "Pick a room in floor 1 or 4...those are my favorite floors"
    Read review
    "Upper rooms are warmer, good for winter, but get lower rooms for summer."
    Read review
    "Awesome Place"
    Read review
    "COuldn't think of any differences that would drive you to request rooms at this location"
    Read review
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