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Silken Puerta de Madrid

Agoda.comUS$65*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$71*
US$65*
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US$66*
US$66*
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Silken Puerta de Madrid
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658 Reviews from our TripAdvisor Community

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Showing 139: English reviews
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Brighton, United Kingdom
Reviewed 1 week ago via mobile

I was travelling for business. In honesty- average to nice interior and quite clean rooms. However, on this occasion I didn't have a stay that would be classed as an international 4-star: Requested an iron, it came without an ironing board, saying the hotel didn't have enough. And the iron had cracks in it- soaking my shirt. There was no...

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Helpful?
Thank P M
Raquel G, Departamento de calidad at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for staying with us and for rating our facilities and service. We appreciate your comments and we are sorry that you haven't enjoyed your stay. We appologize for the inconveniences caused due to the failure in the hot water system.We try to fix it before distrub our guest but it delayed more than expected. We have...

Dublin, Ireland
Reviewed 1 week ago

Really nice - just a few things that could be a lot better: Twin room means one huge bed and one very narrow one. Breakfast was a disappointment as there was a wait for cutlery, gluten-free bread and boiling water for tea. Other than at breakfast time we found the staff to be friendly and helpful. The lobby is nice...

Review collected in partnership with this hotel
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Helpful?
Thank J1052IKcarolinet
Raquel G, Customer Care department at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are sorry that your stay hasn't been as pleasant as you expected. Regarding to the twin rooms, you are right. Our twin rooms have two beds with the same size.When the booking was made with the agency and the...

Chicago, Illinois
Reviewed 1 week ago

We rented 4 rooms total and 2/4 of the rooms had valuables stolen!! $250 cash was stolen from a backpack. (Yes we should've used a safe, but we were in a rush and never expected our personal belongings to be rummaged through) other personal belongings were also stolen. When we went to the front desk all they kept saying was...

Review collected in partnership with this hotel
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Helpful?
Thank S8146VHjenniferh
Carquefou, France
Reviewed 2 weeks ago

Nice room, and very good service at the airport and in the hotel. Everything you need is in the room, restaurants close to the hotel. Shuttle service from or to the airport is highly appreciated. Thanks again.

Review collected in partnership with this hotel
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Helpful?
Thank jennifergE2112GF
Raquel G, Customr care department at Silken Puerta de Madrid, responded to this review

Dear Jennifer, thank you so much for staying with us and for taking a minutes to rate or facilities and service. We really appreciate your comments and we are glad that you have enjoyed your stay with us. We hope to see you soon in your next visit to Madrid. Best regards, Customer care department.

Dubai, United Arab Emirates
Reviewed 2 weeks ago

room was an average size, but clean, and beds were comfortable. nice bathroom as well, breakfast was good with many items to choose from. easy access to the city center by car. it would be better if they offer free car parking.

Review collected in partnership with this hotel
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Helpful?
Thank 766imadf
Raquel G, Customer care department at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for stay in our hotel and take a minutes to rate our facilities and services. We are glad that you have enjoyed your stay with us. Outside of the hotel there is a free parking area were you can park your car whitout any charges. We hope to see yo soon again. Best regards, Customer care...

Edinburgh, United Kingdom
Reviewed 4 weeks ago via mobile

I stayed here for business alone. After checking in a man let himself into my room. He couldn't speak English so I spoke to reception to ask why this had happened. I spoke to two members of staff who both seemed quite surprised that I'd bothered to call them. When I asked if he could have been given the wrong...

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Thank Snoopcazzycaz
Raquel G, Customer care department at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for your stay in our hotel and for rating our facilities and services. We are sorry that you haven't enjoy your stay for the reasons that you have explained. Before to give a key to any guest, we check the identity of the person that is allocated in the room, in order to avoid that one...

Bagshot, United Kingdom
Reviewed 15 March 2017 via mobile

Handy for the office and nice and clean. Breakfast was ok but did offer a great range of food to cater for all. Rooms are comfortable and ideal for work. Rooms have minibar but also bottled water. Recommend!

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Helpful?
Thank Childsey
Raquel G, Customer care department at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and are happy to know that your stay has been pleasant. We hope to see you soon again. Best regards, Customer care department.

Orlando, Florida
Reviewed 9 March 2017

I have stayed several times in their sister hotel , Silken Puerta America and love it . The Hotel Puerta Madrid I must say was very good , rooms were clean confortable and well equipped , the restaurant was ran in a very disorganized way , no one to greet you had to wait 5 to 10 minutes to get...

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Helpful?
Thank zabala2016
Raquel G, Customer care department at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for staying in our hotel and for taking a few minutes to rate or facilites and services. We appreciate your comments and we are sorry that you didn't enjoy your stay fully. Regarding to the service in the restaurant, normally it works very good, but it depends on whether it was full at the time you...

Paris, France
Reviewed 25 February 2017

I've been to this hotel during a business travel and really enjoyed it. The accommodations are nice, very clean, modern and really comfortable. I've seen comments here regarding the bad service -- frankly speaking it was OK for me, no problems at all when it comes to the desk or breakfast. Speaking of which, the breakfast is also very nice...

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Helpful?
Thank andrelmsantos
Raquel G, Customer care department at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for staying with us and for taking a few minutes to rate our facilities and services. We appreciate your comments and we are glad to know that you have enjoyed your stay with us. It will be a pleasure for us to wellcome you again whenever you want. Best regards, Customer care department.

Milan, Italy
Reviewed 14 February 2017

Good business hotel, quite cheap but far away from the center of Madrid. Good restaurant, with kind waiters. Alternative bars and local restaurants are at 5 min walking from the hotel. Except this, there is nothing else in the surrounding areas. 20 min driving from the airport..

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Helpful?
Thank Mauro I
Raquel G, Customer care depatment at Silken Puerta de Madrid, responded to this review

Dear Mauro, Thank you for choosing us for your stay in Madrid and for taking a few minutes to rate our service and facilities. We are glad that you enjoyed your stay with us. Hopping to see you soon, Best regards.

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta de Madrid

Address: Calle Juan Rizi 5, 28027 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: €46 - €221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Silken Puerta de Madrid 4*
Number of rooms: 194
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Also Known As:
Silken Puerta De Madrid Hotel Madrid
Silken Puerta De Hotel Madrid
Hotel Style:
#134 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Silken Puerta de Madrid staff and other travellers.
21 questions
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Questions? Get answers from Silken Puerta de Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Awesome Place”
sanjevp, 4 Jul 2016 | Read review
“COuldn't think of any differences that would drive you to request rooms at this location”
htltrvlr, 28 Apr 2016 | Read review
“Note that very few are speaking English in all city (not even taxi drivers or even in some parts of airport)”
Haris_L, 13 Sep 2015 | Read review
“We love the room on the top floors.”
Osun5, 25 May 2015 | Read review
“avoid rooms facing the road side.”
VGB2712, 19 Feb 2015 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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