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Gran Melia Fenix

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#27 of 446 Hotels in Madrid
Certificate of Excellence
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1,835 Reviews from our TripAdvisor Community

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Showing 1,059: English reviews
Amman, Jordan
Reviewed 3 days ago NEW

the hotel is in a very nice area and next door to hard rock cafe and there are many restaurants and cafes around it also it is just 2 blocks away from a shopping district it is very clean and the service is excellent staff are very friendly

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Helpful?
1Thank ifjpac
San Juan, Puerto Rico
Reviewed 4 days ago NEWvia mobile

A friend recommended this hotel and we are very happy we decided to try it. Great service, location and very beautiful. I highly recommend to stay in a Red Level room which means you have access to a private lounge where you can have full breakfast and drinks and snacks from 1:00 to 11:00pm. Concierge service all day and a...

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Helpful?
1Thank BLL25
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear BLL25, ¡Greeting from Gran Meliá Fénix! First of all , we would like to thank you for choosing us during your holiday in Madrid. It is a pleasure for us to know that you had a incredible experience between us and you loved our service and all the hotel. We will be glad to welcome you and your friend...

Saskatoon, Canada
Reviewed 4 days ago NEW

We stayed at this hotel in early October just before and during an Insight Vacations tour. We were able to store our luggage ahead of our stay after arriving on a very early flight. The hotel gave us some directions so that we could see the sights in the area and we came back at check-in time. Our room wasn't...

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Helpful?
1Thank Marie K
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Marie K, I would like to thank you very much for having chosen the Gran Meliá Fénix and for publishing such inspiring and motivating words on Tripadvisor, which will help us with our continuing effort to improve the services quality for our guests. We are proud to know that you had a good stay with us and I am...

Sao Paulo, Brazil
Reviewed 4 days ago NEW

nice place, very well located. Near wonderful places to visit in Madri. The best shopping area. Staff very well prepared and friendly. Restaurant is very cozy and fancy. Staying at this hotel was a wonderful experience.

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Helpful?
1Thank 385stelar
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear 385stelar, On behalf of all the staff of the Gran Melia Fenix, I would like to thank you for having chosen us for your stay in Madrid. It has been a great pleasure for us to have you here. We are proud to know that you had an enjoyable stay with us and our hospitality reached your expectations. We...

Coral Gables, Florida
Reviewed 1 week ago

The best way to compare a property is when you have a comparison point, and that is the case with The Gran Melia Fenix, since we have stayed in the property before. It continues to be a charming hotel in a great location of Madrid. My disappointment is not in the quality, but instead on the service. Evidently the WIFI...

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Helpful?
Thank Adalberto P
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Adalberto P First of all, I would like to thank you for choosing Gran Meliá Fénix during your stay in Madrid On the other hand, thank you for sharing with us your experience. It is really important for us to know how was your stay, because give our guest the best service is our most important commitment. I am...

Tehran, Iran
Reviewed 1 week ago

I am frequent traveler to Madrid and this hotel is my priority! location is very good and you are in heart of serrano St. . this time I was in standard room.this type of rooms are small but chick and warm. Air condition is fine. net speed is good. Breakfast is perfect! staff are very friendly and polite

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Helpful?
1Thank Drboorboor
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Drboorboor, ¡Greeting from Gran Meliá Fénix! We would like to thank you your trust and your loyalty. For us , it is a pleasure to welcome you. We really appreciate your positive feedback, we are proud you always enjoy of your stay between us. The Gran Melia Fenix Team wishes to welcome you very soon again. Kind Regards, Sandra...

Reviewed 2 weeks ago

An amazing five-star hotel with the first-class service, nice lobby as well as the breakfast area. The room was comfortable and very clean. I enjoyed the “private” gym almost every second day, since no one else used it at the same time as me. The breakfast was great as well, one could choose from the buffet or asked the staff...

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Helpful?
1Thank miri_gajdos
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear miri_gajdos, On behalf of the team of the Gran Melia Fenix, I would like to thank you for having chosen us for your last stay in Madrid. We are proud to know that you lived a fantastic experience in our hotel and that our hospitality reached your expectations. We highly appreciate your comments about our staff, our location and...

Houston, Texas
Reviewed 2 weeks ago

Grand old hotel housed in a building from the nineteen thirties. Marble floors, red curving staircase, dry martini bar, excellent service. In a word a world of bygone era. You will be hard pressed to find a hotel like that in the States. We got a family room which was 2 rooms plus a marble bathroom with separate shower and...

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Helpful?
1Thank Jason M
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Jason M, First of all, I would like to thank you for having chosen us for your last stay in Madrid, as well as for taking the time to post your opinion on Tripadvisor. We are proud to know that you had a good stay between us and you enjoyed our hotel and our location. We wish to have...

San Francisco, California
Reviewed 2 weeks ago

The classic details of the rooms help you escape to another time, while the central location gives you access to the whole city. Room are well appointed, however, a little small in some instances. A very short walk to Salamanca for shopping. The staff is extremely accommodating and friendly. The breakfast buffet is great and a good value. The fitness...

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Helpful?
1Thank capriskman
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear capriskman, On behalf of the entire team of the Gran Melia Fenix, I would like to thank you for having chosen us for your stay in Madrid, as well as for taking the time to post your comments on Tripadvisor. It has been a great pleasure for us to have you here. We are proud to know that we...

Jersey City, New Jersey
Reviewed 2 weeks ago

Our second time staying at the Gran Melia Fenix. Our first stay was back in May 2015. We spent ten nights back then and 5 on our second stay. The rooms and decor rival the very best of French Luxury. The staff is always attentive and always greet you by name and go through great lengths to make your stay...

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Helpful?
1Thank Carlos B
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Carlos B, The Gran Melia Fenix Staff would like to thank you for choosing us for your second stay in Madrid. On the other hand, thank you also for your kind comments about our staff, our hotel, our Thai Room and our location. It is always a pleasure to receive such positive feedback Looking forward to welcoming you the...

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Staying in Barrio de Salamanca

Neighbourhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighbourhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Uniquely located on the Plaza de Colon, the Hotel Gran Melia Fenix is a reference of the finest in the city's hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its famous DRY Cosmopolitan Bar by Javier de las Muelas, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velazquez, Goya and on the Paseo of la Castellana. ... more   less 

Additional Information about Gran Melia Fenix

Address: Hermosilla 2 | Plaza De Colon, 28001 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: €166 - €355 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Fenix 5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Gran Melia Fenix Hotel Madrid
Gran Melia Madrid
Gran Melia Hotel Madrid
Hotel Style:
#7 Business Hotel in Madrid
#12 Romantic Hotel in Madrid
#21 Family Hotel in Madrid
#21 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Fenix staff and other travellers.
17 questions
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exeter
8 months ago

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Questions? Get answers from Gran Melia Fenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“i think the level rooms are best if you dont mind the money!”
 of 5 bubbles Drboorboor, 28 Nov 2016 | Read review
“Supreme Room with gorgeous City view”
 of 5 bubbles 393CarlosB, 23 Nov 2016 | Read review
“A room high up with city view”
 of 5 bubbles Klynge, 19 Nov 2016 | Read review
“The more expensive the room, the better.”
 of 5 bubbles martinhK426YM, 18 Nov 2016 | Read review
“Get a view of the plaza”
 of 5 bubbles joyalex, 10 Nov 2016 | Read review
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