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28/1/2018 29/1/2018
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    Gran Melia Fenix

    Hermosilla 2, 28001 Madrid, Spain
    011 353 1800 553 402
    Hotel website
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    28/1/2018 29/1/2018
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    Traveller (931)
    Room & Suite (438)
    Dining (110)
    • Excellent68%
    • Very good24%
    • Average6%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “red level” (192 reviews)
    “dry martini” (37 reviews)
    “dry bar” (21 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Rooftop Terrace
    Butler Service
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Gran Melia Fenix
    Offers & Announcements: Up to 15% MeliáRewards
    Hotel deals
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    28 Jan29 Jan
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (2,257)
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    1 - 5 of 1,229 reviews

    Reviewed 5 days ago via mobile

    We stayed twice here during our trip. First at the end of December and new year and we had a suite. Then just for one night on Jan 13 and we were given family room (junior suite) number 628 which you have to avoid at...More

    Thank Besttravel_28
    Hotel's Favourite
    Reviewed 4 weeks ago

    We booked this Hotel to celebrate my 60th Birthday, and were very happy with our stay. The Hotel is luxurious, spotlessly clean and well mantained. All the staff are so polite and welcoming, always cheerful and ready to help. The martini bar is well worth...More

    1  Thank vickypYork
    Response from EstherVillanueva2016, Guest Relations Manager at Gran Melia FenixResponded 4 weeks ago

    Dear vickypYork, Greetings from Madrid! First of all, we are delighted to know we were chosen to celebrate such a special date. It has been a great pleasure to have you here and we are more than happy to receive such a positive feedback ....More

    Reviewed 1 week ago

    We had a good time at this property, despite some disappoints. The Red Level was nice to for snacking and cocktails throughout our stay. The hot tub was lukewarm and not enticing. This was my second time there and it was the same both times....More

    1  Thank ericdhartman
    Reviewed 1 week ago

    The location is near all the best shopping and great restaurants and for that reason I would stay here, again. The front desk and concierges were very helpful and very pleasant. I had emailed them prior to our trip and they helped me book restaurants...More

    Thank Leslie A
    Response from EstherVillanueva2016, Director de Relaciones con Clientes at Gran Melia FenixResponded 1 week ago

    Dear Leslie A, Greetings from Madrid! First of all thank you for sharing with us your experience in the Gran Meliá Fénix Hotel. We appreciate your comments, and we are terribly sorry that your stay with us was not as pleasant as we wished due...More

    Reviewed 2 weeks ago via mobile

    Me and my wife for many year now we stayed in this hotel , is very well located, and the people already know us, so they make you fell at home.. we always chose to stay on the red level because you have a Top...More

    Thank Ricardo D
    Response from EstherVillanueva2016, Guest Relations Manager at Gran Melia FenixResponded 1 week ago

    Dear Mr. Ricardo D., On behalf of the whole team of Gran Meliá Fénix, it is a real pleasure to thank you for your warm full of kindness words regarding your last stay with us. I am sincerely delighted regarding your shared comments and the...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Meeting Rooms
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Airport Transportation
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Price range
    • US$212 - US$521 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Business Hotel in Madrid
    • #12 Romantic Hotel in Madrid
    • #17 Family Hotel in Madrid
    • #32 Luxury Hotel in Madrid
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 203
    • Reservation Options
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    • Location
    • Spain >
    • Community of Madrid >
    • Madrid >
    • Barrio de Salamanca
    • Also Known As
    • Gran Melia Fenix Hotel Madrid ,
    • Gran Melia Madrid ,
    • Gran Melia Hotel Madrid
    Add Photo Photos
    Traveller (931)
    Room & Suite (438)
    Dining (110)
    Pool & Beach (2)
    Hotel & Grounds (630)
    Bathroom (77)
    Family and Play Areas (5)
    Business Centre & Event Rooms (4)
    Barrio de Salamanca
    Broad, tree-lined avenues with pretty streetlights
    frame the neighbourhood of Barrio Salamanca. With
    beautiful condominium buildings that make up most
    blocks in this area, this part of town is refined and
    quiet. It is also host to a few of the city's large
    shopping avenues, including Calle Serrano and Calle
    Jose Ortega y Gasset. A walk down these streets will
    reveal upscale chains, small boutiques, and plenty of
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    Ask a question
    Questions & Answers
    Mary T
    5 January 2018|
    AnswerShow all 4 answers
    Response from vmfaulkner | Reviewed this property |
    Just email the hotel.
    Jane X
    30 September 2017|
    AnswerShow all 10 answers
    Response from Campanu | Reviewed this property |
    Of course, top quality Clarins toilettries plus all kind of amenities. And very nice towels as well.
    Google Translation
    28 March 2017|
    AnswerShow all 6 answers
    Response from EstherVillanueva2016 | Property representative |
    Dear Migdaliacln, Thank you very much for your interest in our Hotel Gran Meliá Fenix, in Madrid. They Classic Rooms do not have a coffee maker, however, we can always deliver a Kettle up to your room for no extra cost, as... More
    Google Translation
    Room Tips
    "large and sunny if that exists"
    Read review
    "We were on the 6th floor and it was very quiet."
    Read review
    "We had a room viw view on the main square, all findows are 100% sound proof."
    Read review
    "ask for the city view on a higher floor"
    Read review
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