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AC Hotel Cuzco

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1 room 2 adults 0 children
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AC Hotel Cuzco
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686 Reviews from our TripAdvisor Community

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Showing 298: English reviews
Reviewed 2 days ago NEW

Modern, clean, quiet hotel in the business section of Madrid. Very close to where Real plays. A bit of a walk to most museums and other tourist attractions. Close enough to Chamartin if using trains for day trips, taxi or Uber to Atocha. Rooms can be a little cramped. Friendly restaurant in lobby. Many (many!) restaurants nearby. I have been...

Thank Jeff L
Reviewed 3 days ago NEWvia mobile

Asked for a kettle in my room, and the staff told me it is not possible, as I am in a superior room which is equipped with a nespresso machine, and kettles are only available in the regular rooms!!! The solution they offered was to downgrade me to a regular room which has a kettle!!! Very poor customer service and...

Thank islam b
AC-CUZCO, Front Office Manager at AC Hotel Cuzco, responded to this review

Good morning I would like to thank you for your detailed feedback and for taking the time to share your comments We deeply regret that you have experienced about those services during your stay with us. On behalf of AC Hotels by Marriott, We apologize profusely for any inconvenience. Referring to the problem with the kettles I inform you that...

Oradea, Romania
Reviewed 3 days ago NEW

Stayed here for one night. Since I'm half the time in a different hotel in a different city, I really enjoyed this one. The location is excellent, in walking distance from Santiago Bernabeu so even if you're not there on a matchday it's amazing to take the tour. I recommend the guided one for 2 euros extra. Back to the...

Thank ZapPyM
Singapore, Singapore
Reviewed 5 days ago NEW

The room was very spacious and clean. it was located just next to the metro station of Cuzco. it is also a 10 minutes walk to Estadio Santiago Bernabeu (Real Madrid). Wifi is available at the lobby and also available in the rooms with charges.

Thank N L
Memphis, TN
Reviewed 1 week ago

Stayed here for business as its my company's preferred hotel (one of them). Very modern lobby with nice bar/restaurant. Excellent location to metro and just North of the big soccer stadium. Nice, updated rooms. Friendly staff. Nice breakfast buffet. Wifi worked fine. (both breakfast and wifi are part of our corporate rate so you may have to pay for both...

Thank MemTrav
Reviewed 4 weeks ago via mobile

Recently stayed here and wow it was noisy! I had a room near the elevators and could hear every word, couches outside my room invited people to sit on Skype as the wifi seemed quite strong there Room itself looked out onto a lovely wall 👎🏻 Bathroom is nice size with amenities (except shower cap) and a decent hairdryer My...

Thank xxGemxx
AC-CUZCO, Manager at AC Hotel Cuzco, responded to this review

I would like to thank you for your detailed feedback and for taking the time to share your comments We deeply regret that you have experienced noise during your stay with us. On behalf of AC Hotels by Marriott, We apologize profusely for any inconvenience. We have shared your comments with the Maintenance Department and we hope to improve this...

Reviewed 5 December 2016

I flew to Madrid for a conference recently. As I could not find a room at the hotel where the conference was taking place, I choose the Ac hotel as closed to the venue. I was extremely surprised by the quality of the property, interiors, room and service. Breakfast was good, lots of variety.

Thank Simone M
Reviewed 25 November 2016 via mobile

I've been to many hotels and this one certainly is one of the good bunch. The staff are friendly, the rooms are clean and reasonably spaced, the price is within reason (Considering its status). My only complaint is that there is no complimentary corner. So, if you are thirsty drink up a small bottle of water from the minibar for...

1Thank Fahad B
Norwalk, Connecticut
Reviewed 20 November 2016

A beautiful, modern hotel with tasteful, functional rooms and striking and very functional public spaces. I found several spots to work quite comfortably in the lobby which was quiet despite the space age muzak and pretty steady stream of patrons walking by. The bar and wait staff were nearby. You could call them with some buttons on the tables which...

1Thank Hawk470
Dubai, United Arab Emirates
Reviewed 15 November 2016

Easy access, very close to metro stations (literally a view steps from the hotel door) and bus stop, not far from city center. Very good food and helpful staff at front desk and concierge. Comfortable room.

Thank Dani S

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  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Modern High-rise Hotel located 500 meters from Congress Hall, about 1/2 hour from city center & 15 km from airport. ... more   less 

Additional Information about AC Hotel Cuzco

Address: Paseo Castellana 133, 28046 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: €101 - €213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Cuzco 4*
Number of rooms: 319
Reservation Options:
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Also Known As:
Ac Cuzco Madrid
Ac Cuzco Hotel Madrid
Hotel Style:
#98 Business Hotel in Madrid
#103 Family Hotel in Madrid
#104 Luxury Hotel in Madrid
#130 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from AC Hotel Cuzco staff and other travellers.
9 questions
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Questions? Get answers from AC Hotel Cuzco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors off street avoid noise from major traffic circle in front of hotel”
 of 5 bubbles W5896QVjeffl, 19 Jan 2017 | Read review
“try to stay on a high floor away from the street (back side of hotel) for a quieter room”
 of 5 bubbles MemTrav, 9 Jan 2017 | Read review
“Upgraded rooms are very special with a fantastic bath/shower arrangement”
  • Modern, comfortable room with a sensational shower/bath combination
 of 5 bubbles Hawk470, 20 Nov 2016 | Read review
“get a room in the upper floors and away from traffic noise”
 of 5 bubbles TJstl, 29 Oct 2016 | Read review
“With excellent sound proofing to the front and quiet rooms to the back, all options are covered!”
 of 5 bubbles SachmoIreland, 25 Oct 2016 | Read review
5 of 5
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