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Hesperia Madrid

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#15 of 444 Hotels in Madrid
Certificate of Excellence
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Hesperia Madrid
Hesperia Madrid
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1,306 Reviews from our TripAdvisor Community

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Showing 627: English reviews
Tarbes, France
Reviewed 18 February 2017

That hotel has very nice rooms and is well run with a great breakfast. Perfect for a business trip but also for a personal week end. The staff is highly professional and welcomes requests. I definitelety recommend that hotel

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Helpful?
1Thank kazbeck
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear kazbeck, First of all let me thank you for taking the time in post your comment. We are glad to know that you enjoyed our rooms, and the variety of our international breakfast. But overall, we are happy to know that the service of our staff was good enough to exceed your expectations. We hope to welcome you very...

Repton, United Kingdom
Reviewed 16 February 2017

Just spent three nights here & it was a pleasure from start to finish. Every member of staff with whom I had any interaction was very friendly and helpful. I was also fortunate to get a room upgrade on arrival. The room was beautifully appointed, extremely comfortable and very quiet, despite overlooking a busy road. I would most definitely return.

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1Thank Nigel K
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Nigel K It was truly a pleasure having you as our guest during your recent visit to Madrid. On behalf of the entire team at Hesperia Madrid Hotel, we are so pleased that you were able to experience our hotel and enjoy the high service and quality levels which we pride ourselves on. We will share your kind words...

Manila, Philippines
Reviewed 7 February 2017

Stayed in this hotel for about 8 times and every stay was a very good one. Staff are friendly and patient with our questions and needs. Had sent out clothes for laundry and was returned early, fresh and crisp. Breakfast is good. Would definitely go back again!

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Helpful?
1Thank Maritess A
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Maritess A, First of all let me thank you for taking the time in let us know about your experience in Hesperia Madrid. It is always a pleasure to know that our clients enjoyed their stays with us. But it is even nicer for us to see that we were able to exceed the expectations of one of our...

Basingstoke, United Kingdom
Reviewed 1 February 2017

My wife and I spent a three day January room and breakfast break at the Hesperia Madrid. We found the hotel accommodation excellent and extremely comfortable. The service was excellent , the staff very attentive and warm and friendly without exception. The range and quality of the breakfast was impressive. Location was good with easy access to centre and close...

Review collected in partnership with NH Hotels
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2Thank stevewN9627PK
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear stevewN9627PK, We would like to thank you for the time you took to share your opinion in Tripadvisor in reference to your last stay with us. At the Hotel Hesperia Madrid our aim is to exceed your expectations and we really appreciate when our guests let us know. Looking forward to welcome you back in the near future. Yours...

Perth, Australia
Reviewed 31 January 2017

This was our last hotel on a Insight Travel coach tour through Spain and Portugal. It would be up there in a 4.5 to 5 star rating and deservedly so. The staff were knowledgeable and helpful - nothing was too much. Breakfasts were excellent in freshness and variety of choices. The hotel is within walking distance to the shopping area

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1Thank 5352westaussie
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear 5352westaussie, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, María Herrero Guest Relations Manager

Gurabo
Reviewed 17 January 2017

This is luxurious hotel. Rooms are beautiful and very big. We had the presidential suite and it was outstanding. Location is very good .Lots of places to eat and steps away from the metro station. Their restaurant is a Michelin star and food is very good .It is a little expensive

Review collected in partnership with NH Hotels
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1Thank Mignc
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Mignc, Please let me thank you for taking the time in posting this comment about your recent stay in Hesperia Madrid. We are very glad to know that you had the opportunity to enjoy one of our Presidential Suites in the rooftop of the hotel. As per your comment, our location in the financial center of Madrid allow our...

Reviewed 17 January 2017

I have stayed at the Hesperia Madrid 4 times in the last 6 months, and each time I have been really pleased with their service. The restaurants offer good quality food, the rooms are clean and well equipped, the staff are extremely friendly and helpful, and the hotel is located in a fantastic part of Madrid. I would definitely recommend...

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1Thank Torsten A
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Torsten A, I can not thank you enough for your kind words. All the team of Hesperia Madrid works everyday in order to make our clients stay an unforgettable experience. It is a real pleasure to know that we were able to achieve this goal in your case. We will be happy to be your home in Madrid. Looking...

Tel Aviv, Israel
Reviewed 15 January 2017

Prestigious luxury hotel. Beautiful breakfast buffet, very nice lobby. Hotel is not in city center , but located twenty meters from Metro station The only thing missing in the hotel is that it does not have swimming pool or spa

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1Thank lapidot
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear lapidot, First of all, let me thank you for taking the time in let us know about your recent stay with us. We are glad to know that you enjoyed our facilities, as well as our international buffet. We would like to inform you that, even if we do not have a spa within the hotel, we have a...

Chiba Prefecture, Japan
Reviewed 10 January 2017

We read lots of positive comments about this hotel and chose to stay here. After staying at Hesperia, I can say we were very happy with our choice! The room was very clean and nicely arranged with enough space for 2 persons to keep 2 suitcases, and enough towels in the bathroom. At the reception when check-in, we were told...

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1Thank ルフト
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear ルフト, Please let me thank you for taking the time in posting your comment about your recent stay with us. We are also very happy that you chose our Hesperia Madrid in order to enjoy your last visit to the city. It is a pleasure to know that you could enjoy the service of our team, and also one...

South Florida
Reviewed 3 January 2017

I will not recommend this hotel nor stay there ever again. What a disappointment! Shameful, disgraceful , and dreadful are some adjectives to describe my experience. I visited Madrid before at the same time of year and thoroughly enjoyed my stay which about nine years ago at a different location. What drew me to try this property was that it...

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Helpful?
Thank Sterlingtravelgal
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Sterlingtravelgal, I read your review with much concern and there are no words to express how sorry I am for the memories and the opinion of Hesperia Madrid that you took away with you. I have familiarised myself with what happened and will, of course, reach out to you personally but not before using this post to sincerely apologise...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
La Manzana
La Manzana
Cuisines: Mediterranean, European, Spanish
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ideally located, the sophisticated and chic Hotel Hesperia Madrid is one of the city's leading contemporary luxury showcases. ... more   less 

Additional Information about Hesperia Madrid

Address: Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: €131 - €356 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hesperia Madrid 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Hesperia Madrid Hotel Madrid
Hesperia Hotel Madrid
Madrid Hesperia Hotel
Hotel Style:
#5 Business Hotel in Madrid
#8 Family Hotel in Madrid
#12 Luxury Hotel in Madrid
#13 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hesperia Madrid staff and other travellers.
14 questions
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Questions? Get answers from Hesperia Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Isolation is perfect, so just ask a room vith view over Castellana Avenue.”
 of 5 bubbles MiguelF898, 28 Feb 2017 | Read review
“Our rooms on the 6th floor overlooked the central well, but were generally quiet.”
 of 5 bubbles historyboy28, 27 Feb 2017 | Read review
“beautiful place with high service”
 of 5 bubbles kazbeck, 18 Feb 2017 | Read review
“Do not get a room facing the courtyard.”
 of 5 bubbles CruisinFlorida, 2 Jan 2017 | Read review
“instead of having 1 king size bed, they have 2 large singles, PERFECT sleeping! and the best linen and pillows ever!”
 of 5 bubbles 761helenl, 15 Dec 2016 | Read review
5 of 5