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Hesperia Madrid

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#17 of 446 Hotels in Madrid
Certificate of Excellence
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Hesperia Madrid
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1,244 Reviews from our TripAdvisor Community

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Showing 612: English reviews
Gurabo
Reviewed 6 days ago NEW

This is luxurious hotel. Rooms are beautiful and very big. We had the presidential suite and it was outstanding. Location is very good .Lots of places to eat and steps away from the metro station. Their restaurant is a Michelin star and food is very good .It is a little expensive

Review collected in partnership with NH Hotels
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Helpful?
1Thank Mignc
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Mignc, Please let me thank you for taking the time in posting this comment about your recent stay in Hesperia Madrid. We are very glad to know that you had the opportunity to enjoy one of our Presidential Suites in the rooftop of the hotel. As per your comment, our location in the financial center of Madrid allow our...

Reviewed 6 days ago NEW

I have stayed at the Hesperia Madrid 4 times in the last 6 months, and each time I have been really pleased with their service. The restaurants offer good quality food, the rooms are clean and well equipped, the staff are extremely friendly and helpful, and the hotel is located in a fantastic part of Madrid. I would definitely recommend...

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Helpful?
1Thank Torsten A
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Torsten A, I can not thank you enough for your kind words. All the team of Hesperia Madrid works everyday in order to make our clients stay an unforgettable experience. It is a real pleasure to know that we were able to achieve this goal in your case. We will be happy to be your home in Madrid. Looking...

Tel Aviv, Israel
Reviewed 1 week ago

Prestigious luxury hotel. Beautiful breakfast buffet, very nice lobby. Hotel is not in city center , but located twenty meters from Metro station The only thing missing in the hotel is that it does not have swimming pool or spa

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Helpful?
1Thank lapidot
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear lapidot, First of all, let me thank you for taking the time in let us know about your recent stay with us. We are glad to know that you enjoyed our facilities, as well as our international buffet. We would like to inform you that, even if we do not have a spa within the hotel, we have a...

Chiba Prefecture, Japan
Reviewed 1 week ago

We read lots of positive comments about this hotel and chose to stay here. After staying at Hesperia, I can say we were very happy with our choice! The room was very clean and nicely arranged with enough space for 2 persons to keep 2 suitcases, and enough towels in the bathroom. At the reception when check-in, we were told...

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1Thank ルフト
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear ルフト, Please let me thank you for taking the time in posting your comment about your recent stay with us. We are also very happy that you chose our Hesperia Madrid in order to enjoy your last visit to the city. It is a pleasure to know that you could enjoy the service of our team, and also one...

South Florida
Reviewed 2 weeks ago

I will not recommend this hotel nor stay there ever again. What a disappointment! Shameful, disgraceful , and dreadful are some adjectives to describe my experience. I visited Madrid before at the same time of year and thoroughly enjoyed my stay which about nine years ago at a different location. What drew me to try this property was that it...

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Helpful?
Thank Sterlingtravelgal
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Sterlingtravelgal, I read your review with much concern and there are no words to express how sorry I am for the memories and the opinion of Hesperia Madrid that you took away with you. I have familiarised myself with what happened and will, of course, reach out to you personally but not before using this post to sincerely apologise...

athens
Reviewed 3 weeks ago via mobile

The rooms are mediocre quality,due to outdated decor and furniture. Basic amenities like a complimentary water bottle is not provided. Towels are showing their age. Safe was broken down and wasn't fixed despite our several requests...and reception confirming that was fixed. Sound insulation was poor. Breakfast was fine. Cleaning service is ok. Concierge service very good.

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1Thank tekilaAthens
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear tekilaAthens, First of all I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. At the Hotel Hesperia Madrid our aim is to exceed the expectations of our...

BOCA RATON
Reviewed 3 weeks ago

I Just returned from a visit to Madrid with my family where we stayed at the Hesperia Madrid hotel. Our visit to this hotel was split due to the fact that we stayed at it our first night in Madrid and our last 2 nights before returning home. Upon arrival, we checked in and were directed to our room. It...

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Thank CruisinFlorida
Calgary, Canada
Reviewed 18 December 2016

We stayed 5 nights at this hotel on two different occasions during our trip in September and October 2016. The staff was wonderful, both at the reception desk and in the restaurants. The room was very comfortable and the hotel luxurious. The food in the hotel restaurants was very good but also very expensive. The location was a bit far...

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Helpful?
1Thank nathan k
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear nathan k, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, María Herrero Guest Relations Manager

George Town, Grand Cayman
Reviewed 15 December 2016

Our flight to Miami was cancelled so we were bused here from the airport. We didn't know what to expect but as soon as we got off the bus (did I say there was 20 of us) they served us an 3 course lunch with wine. Told us dinner was to be served at 8:30, we passed and took a...

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1Thank Helen L
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Helen L, I would like to thank you for the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. As a five star Luxury Hotel it is our mission to exceed our guest’s expectations and satisfaction, even in a situation as complicated as a cancelled flight. To honor your comments, I have proudly shared...

Pune, India
Reviewed 14 December 2016

Arrived here on a Friday evening as my father was visiting me in Madrid after a long week across Europe and he wanted to see my grad school before heading back home to India. The hotel had been recommended by many Indian friends from the same school. We finalized the hotel through our travel desk in India and were awarded...

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Helpful?
Thank JEETA27
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear JEETA27, First of all I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. At the Hotel Hesperia Madrid our aim is to exceed the expectations of our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
La Manzana
La Manzana
Cuisines: Mediterranean, European, Spanish
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located, the sophisticated and chic Hotel Hesperia Madrid is one of the city's leading contemporary luxury showcases. ... more   less 

Additional Information about Hesperia Madrid

Address: Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: €133 - €248 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hesperia Madrid 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Hesperia Madrid Hotel Madrid
Hesperia Hotel Madrid
Madrid Hesperia Hotel
Hotel Style:
#5 Business Hotel in Madrid
#8 Family Hotel in Madrid
#13 Luxury Hotel in Madrid
#13 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hesperia Madrid staff and other travellers.
14 questions
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Questions? Get answers from Hesperia Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not get a room facing the courtyard.”
 of 5 bubbles CruisinFlorida, 2 Jan 2017 | Read review
“instead of having 1 king size bed, they have 2 large singles, PERFECT sleeping! and the best linen and pillows ever!”
 of 5 bubbles 761helenl, 15 Dec 2016 | Read review
“ask for a view and offer to pay before they pre judge you.”
 of 5 bubbles JEETA27, 14 Dec 2016 | Read review
“If you want quiet - ask for an inner room - they actually cost less”
  • Little things
 of 5 bubbles WightLight, 11 Dec 2016 | Read review
“We had the street view and liked our room on 5th floor. Not sure of other rooms.”
 of 5 bubbles shineymittal, 25 Nov 2016 | Read review
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