We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Emperador Hotel Madrid

Save
Share
Calle Gran Via 53, 28013 Madrid Spain
Lowest prices for your stay
Booking.com
US$131
View deal
Free cancellation until 13/12/21
Reserve now, pay at stay
Hotels.com
US$146
View deal
Free cancellation until 14/12/21
Reserve now, pay at stay
Priceline
US$146
US$111
View deal
Free cancellation until 14/12/21
Expedia.comUS$146
TravelocityUS$146
StayForLong
View all 18 deals
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (1343)
Room & Suite (556)
Dining (82)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#182 of 477 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
Emperador Hotel in Madrid is perfectly located in the lively Gran Vía of Madrid, only a few minutes of the main tourist attractions in the capital. It offers 232 guestrooms, meeting rooms and an amazing rooftop with terrace and swimming pool in season. Other services in the hotel: gym, souvenirs shop, hairdressing, steam bath and valet parking, among others.
Read more
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Massage
Wifi
Paid wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Fitness classes
Sauna
Breakfast buffet
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Soundproof rooms
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English, Spanish
2838Reviews88Q+A100Room tips
Traveller rating
  • 981
  • 1,137
  • 467
  • 157
  • 96
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Connie M wrote a review Apr 2020
West Palm Beach, Florida23 contributions53 helpful votes
I was scheduled to visit this hotel in May with several other friends. The hotel is closed for all of the month, and they refunded my account without me having to ask. They were proactive which was very impressive!
Read more
Date of stay: April 2020
Service
2 Helpful votes
Helpful
Share
Cleo N wrote a review Mar 2020
40 contributions14 helpful votes
We are from Chicago and based on the review ratings we decided to stay here for 3 nights. Overall impression average. Pros: Great service. Staff is helpful with bags, when we called the shower not hot and the safe not working they sent someone up to fix it immediately and the best thing is we arrived at 11am and check in time was 2pm. They were kind enough to give us a room immediately. Nice lobby area Cons: Rooms are old and in need of updates. The interior is old, the stairways at the lobby are worned out and not appealing. Initially we booked a standard double room at the 9th floor. The room smelled of sewer and the hallway leading up to the room has this bright red carpet which reminds me of the movie shining. I suggest the hotel get rid of that carpet. So we weren’t happy w the room so we asked for an upgrade which cost additional 50 euros a night. Even with the upgrade, the room was slightly nicer but still old. The bathroom walls and countertop are probably many years and the bathrobes provided were so worned out that it looks like it’s been washed a million times. Get new robes! I regret booking this hotel but didn’t wanna pack and move to another hotel so we stayed to avoid the hassle of moving. If you want no frills good service hotel go for it. But for the same price I would rather go for a more modern hotel. This hotel is in great locations but so are other hotels along the same street like hotel h10 villa la reina, hotel regente, vincci capital. For the price we paid, I thought I could have gotten a much better deal.
Read more
Date of stay: March 2020
1 Helpful vote
Helpful
Share
Tanya Mc wrote a review Feb 2020
New South Wales, Australia31 contributions45 helpful votes
The motel itself was very ornate & decorated really nicely. The location was fantastic! So easy & close to all everything. Everything was very lavish but we just didn’t feel the love. The staff were pleasant but weren’t very cheerful to greet us. They didn’t offer to help us with our luggage even though there was 2 bell boys there watching us struggle with our large bags. We were on the 1st floor in a standard room. Our ‘view’ if you can call it that was of the air conditioning units (a service courtyard) The view was definitely not 4 star. Every time we had a shower the shower head would fall off & the toilet wouldn’t flush properly. (In the motels defence we didn’t notify them so they were unaware. we didn’t want to complain as the staff were not inviting at all)
Read more
Date of stay: February 2020Trip type: Travelled as a couple
2 Helpful votes
Helpful
Share
Response from EmperadorHotel, Guest Relations Manager at Emperador Hotel Madrid
Responded 2 Mar 2020
Dear @Tanya M Thank you for your comments about your stay at Emperador Hotel in Madrid. We always do appreciate to receive feedback from our clients as it helps us to continuously improve our service and quality standards. We regret to hear that your expectations with our property have not been fulfilled. On behalf of all our staff, we would like to apologize for all the incoveniences and we hope that we can compensate you in some way during your next visit to Madrid. It would be of great help to us, if you can please indicate the number of your room to solve the damage in the bathroom. We are looking forward to seeing you in your next visit to Madrid. Yours sincerely, Pilar Lanchas Director of Sales
Read more
Ciaran S wrote a review Feb 2020
Templeogue, Ireland8 contributions14 helpful votes
Everything was perfect!! Location was brilliant!! Price was brilliant!! Room was very nice and modern with a huge tv. Rooftop bar is expensive but very nice. Easy access to airport via the metro too. Will be returning!!
Read more
Date of stay: February 2020Trip type: Travelled as a couple
1 Helpful vote
Helpful
Share
Response from EmperadorHotel, Guest Relations Manager at Emperador Hotel Madrid
Responded 19 Feb 2020
Dear @732ciarans Firstly we would like to thank you for your stay at the Hotel Emperador Madrid and dedicating some minutes of your precious time to give your opinion about the facilities and services during your stay. We always appreciate to receive feedback from our clients as it help us to contiuously improve our service and quality level. We are delighted to know your general visit with us was good. We are looking forward to seeing you in your next stay in Madrid. Don´t hesitate to contact us directly. Warm regards, Pilar Lanchas Director of Sales
Read more
TheSussex wrote a review Feb 2020
Bedfordshire, United Kingdom34 contributions32 helpful votes
We stayed here for a long weekend and decided on this Hotel for its location and roof top pool. We arrived at the airport and after a short taxi journey we were at the hotel. You will find most attractions in the city are within easy walking distance from the hotel. We decided to opted for a room with a balcony, which looked out onto the city and had the sun all morning and early afternoon. Breakfast had lots of options, hot and cold. The roof top pool is open to the residents of the hotel free of charge, they offer food and beverages, with a good level of service. We asked reception for an extension on our room as we had a late flight and for a small fee we had the room for the rest fo the day. We would go back and stay at the Emperador.
Read more
Date of stay: September 2019
1 Helpful vote
Helpful
Share
Response from EmperadorHotel, Guest Relations Manager at Emperador Hotel Madrid
Responded 3 Feb 2020
Dear @TheSussex, Firstly, we would like to thank you your stay at Emperador Hotel. Likewise, for dedicating some minutes of our precious time to show your opinion about it. For us, it is very important to receive feedback from our clients as it helps us to continuously improve our service and quality level. We are delighted to know your general visit with us was good. We are looking forward to seeing you in your next stay in Madrid. Don´t hesitate to contact us directly. Warm regards. Pilar Lanchas Director of Sales
Read more
Previous
123456
PRICE RANGE
US$104 - US$199 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
madrid emperador hotel, emperador hotel madrid, emperador madrid, hotel emperador
LOCATION
SpainCommunity of MadridMadridGran Via / Palacio / Centro
NUMBER OF ROOMS
232
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Emperador Hotel Madrid
Which popular attractions are close to Emperador Hotel Madrid?
Nearby attractions include Gran Via (0.04 km), Linked Minds Escape Room (0.3 km), and Iglesia de San Antonio de Los Alemanes (0.4 km).
What are some of the property amenities at Emperador Hotel Madrid?
Some of the more popular amenities offered include a rooftop bar, a pool, and a lounge.
Which room amenities are available at Emperador Hotel Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Emperador Hotel Madrid?
Guests can enjoy a rooftop bar, a lounge, and a poolside bar during their stay.
Is parking available at Emperador Hotel Madrid?
Yes, valet parking is available to guests.
What are some restaurants close to Emperador Hotel Madrid?
Conveniently located restaurants include SteakBurger Gran Vía 55, Oven Mozzarella Bar, and Curry Masala.
Are there opportunities to exercise at Emperador Hotel Madrid?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Emperador Hotel Madrid located near the city centre?
Yes, it is 1.0 km away from the centre of Madrid.
Are any cleaning services offered at Emperador Hotel Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does Emperador Hotel Madrid offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Emperador Hotel Madrid?
The staff speaks multiple languages, including English and Spanish.