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Paseo Castellana 152, 28046 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (158)
Room & Suite (48)
Dining (16)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from AC Hotel Aitana
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#165 of 477 hotels in Madrid
Location
Cleanliness
Service
Value
Modern comforts in a peaceful atmosphere for the business or leisure traveler; located next to the Santiago Bernabeu Stadium.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Taxi service
Business Centre with Internet Access
Parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Hair dryer
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Room types
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Spanish
Hotel links
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471Reviews5Q+A43Room tips
Traveller rating
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Popular mentions
mic d wrote a review Feb 2020
Zurich, Switzerland227 contributions108 helpful votes
I’ve stayed here before. It just gets better. One consitency: the staff. They are exceptional. Always friendly, always helpful, always polite. The rooms are excellent. Everything works. Unlike most other hotels, they take care of the “small” things. For example, the laundry bag is always replaced. In most other places one had to call housekeeping for a replacement when used. The elevator works! The location is great. Breakfast, lunch and dinner are good. My test: would I go back? Answer: as soon as possible!
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Date of stay: February 2020Trip type: Travelled on business
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Jean-Pierre Vanden Bak wrote a review Feb 2020
3 contributions
Service and quality combined...!!! Rooms are great....Restaurant is good quality... People are very friendly and giving extreme good service... Close to famous Bernabeu Stadium.... Despite being on the Passeo dela Castellano...it is very quite...!! Very nice breakfast as well...
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: All rooms are great...!!!
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Response from Rocio B B, Front Office Manager at AC Hotel Aitana
Responded 11 Feb 2020
Dear JPVDBAK Thank you very much for your review. We really appreciate it from your part. Is a pleasure for us to know you enjoyed your stay at AC Aitana Hotel. Thank you again and come visit us again soon! Sincerely, Rocío Barroso Front Desk manager
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AliE241 wrote a review Nov 2019
Aberdeen, United Kingdom117 contributions79 helpful votes
If you feel the heat and need a cool bedroom then don’t book this hotel. There is NO air conditioning in the winter. Surely it should be up to the guest to choose how hot or cold they want their room. I find this is becoming an increasing problem with hotels. Don’t advertise what you can’t offer. A long night ahead!
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Date of stay: November 2019Trip type: Travelled on business
2 Helpful votes
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Response from Rocio B B, Front Office Manager at AC Hotel Aitana
Responded 29 Nov 2019
Dear AliE241 Thank you for choosing to stay at the AC Hotel Aitana and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this kind of issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Madrid.
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Andrea S wrote a review Oct 2019
Lymm, United Kingdom470 contributions195 helpful votes
Walk in and has a smaller hotel feel. Check in process was very easy and hotel room large and very clean. Bed not very comfy and boy are the pillows just awful! Slept terribly and had to be up at 5am anyway so wasn’t a great nights experience all in all... quite a lot of noise from the street too.
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Date of stay: October 2019Trip type: Travelled on business
1 Helpful vote
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Response from Rocio B B, Front Office Manager at AC Hotel Aitana
Responded 18 Oct 2019
Dear AndreaS560 Thank you for sharing your experiences with us during your recent stay at the AC Hotel Aitana. Let me inform you hotel has fifferent kinds od pillows, you can ask to front desk and they could offer you several options. We apologize for not meet your expectations and we hope you visit us again and we could restore your confidence i us. Sincerely Rocío Barroso
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Johan L wrote a review Oct 2019
243 contributions61 helpful votes
+1
Not the most modern, nor trendy, but nice and clean, ok standard and situated 20 minutes from the airport with central Madrid still close. Worth a stay 👍 for a short stay. Perfect situated for a Real soccer game with stadium just couple of minutes walk.
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Date of stay: October 2019Trip type: Travelled on business
1 Helpful vote
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Response from Rocio B B, Front Office Manager at AC Hotel Aitana
Responded 15 Oct 2019
Dear Johanl957 First of all, thanks for taking your time to sharing your comments with us. We really appreciate your feedback . It would be a pleasure to welcome you back in AC Aitana in future. Sincerely Rocío Barroso
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PRICE RANGE
US$116 - US$215 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ac hotels madrid, ac hotel madrid
LOCATION
SpainCommunity of MadridMadridHispanoamérica / Financial District (Paseo Castellana) / Chamartín
NUMBER OF ROOMS
111
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Frequently Asked Questions about AC Hotel Aitana
Which popular attractions are close to AC Hotel Aitana?
Nearby attractions include Santiago Bernabeu Stadium (0.4 km), Paseo de la Castellana (0.2 km), and Castellana 113 Lounge&Bar (0.1 km).
What are some of the property amenities at AC Hotel Aitana?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at AC Hotel Aitana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at AC Hotel Aitana?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at AC Hotel Aitana?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to AC Hotel Aitana?
Conveniently located restaurants include DiverXO, Latasia, and 99 Sushi Bar - Padre Damian.
Are there opportunities to exercise at AC Hotel Aitana?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at AC Hotel Aitana?
Yes, dry cleaning and laundry service are offered to guests.
Does AC Hotel Aitana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at AC Hotel Aitana?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to AC Hotel Aitana?
Many travellers enjoy visiting Royal Palace of Madrid (4.7 km), Plaza Mayor (4.7 km), and Museo Cerralbo (4.1 km).