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AC Hotel Carlton Madrid

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1 room 2 adults 0 children
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AC Hotel Carlton Madrid
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1,198 Reviews from our TripAdvisor Community

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Showing 738: English reviews
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Lincoln, United Kingdom
Reviewed 3 days ago NEW

Not a bad location but you could pick better for proximity to underground Breakfast nice and staff accommodating, given late check out Views of other buildings, but rooms have blinds which is great Minibar which you have to pay for but good selection

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Helpful?
Thank fruitbat0001
Port washington, NY
Reviewed 2 weeks ago

We stayed here for 2 nights. We arrived early in the day and had requested one of our rooms to be done the day before, so it was ready when we got there. And, the room was ready to go. We were able to check in without a problem and head to one of our rooms. They saw the two...

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Helpful?
Thank Christirdh
Colmenar, Spain
Reviewed 2 weeks ago

I used the parking Maria Zambrano to park my car, the driver was there waiting for me at the agreed time, arrangments made for the pick up the following evening, no waiting all so smooth and no hassle.Ave was as usual very comfortable and early into Madrid. Hotel very easy to find and close to the Reina Sofia art museum....

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Helpful?
Thank JRPMalaga
Atlanta, Georgia
Reviewed 4 weeks ago via mobile

I was quoted one price for extended stay but charged another. Upon checking room when departing, I found a random sock on floor with hair. Management brushed it off. I'm not really picky except for a pretty clean room. They also shorted me one nights stay on Marriott rewards. Emailed 3 times and no one responsed

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Helpful?
Thank Traveling4Change
HotelACCarlton, Front Office Manager at AC Hotel Carlton Madrid, responded to this review

Dear Valued Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the AC Hotel Carlton Madrid. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology . We have...

Los Angeles, California
Reviewed 11 February 2017

We stayed at the hotel because it is a Marriott and we have status with the chain. The room was fairly large for European standards. The room was clean and housekeeping staff members were excellent. There is a very small safe that required a key so we didn't bother to inquire about use of it. The location of the hotel...

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Helpful?
Thank Wmgrar
HotelACCarlton, Front Office Manager at AC Hotel Carlton Madrid, responded to this review

Dear Guest Thank you for taking the time to complete the Survey in regards to your recent stay at the AC Carlton Madrid. We'll share your comments with the appropiate Hotel team. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we hope to serve you again whenever your...

Brighton, United Kingdom
Reviewed 7 February 2017

Friendly Front Desk staff with good size room, reasonably well equipped. All the room staff were also friendly and always gave a greeting. Not the place to stay if you have a car. Parking is 5-10mins walk away. It requires that your keys be left in the car and generally felt unsecured. The website is misleading about parking, We booked...

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Helpful?
Thank anjosjest
HotelACCarlton, Manager at AC Hotel Carlton Madrid, responded to this review

Dear guest, First of all I would like to apologize for the inconveniences caused during your stay. I would also like to thank you for your good comments. I am sorry for the misunderstanding with the Parking. The hotel does not have a parking, but we have a concerted price with a public parking in the parallel street, really near....

UK
Reviewed 2 February 2017

The hotel is conveniently situated within a 5 minute walk from the Atocha Railway Station, from where you can get the train to most parts of Europe. We travelled in by train from Barcelona and easily found the hotel. It's about a 10 minute walk to some of the lovely backstreets of Madrid which house many restaurants. It's also around...

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Helpful?
Thank southmouth
Iserlohn, Germany
Reviewed 31 January 2017 via mobile

clean & quiet rooms, nice & friendly staff, slow elevators. what I don't understand is that if you want lunch at 12:30 they say: kitchen opens at 13:00. but you can order exactly the same food from the 24h room service menu- but more expensive. strange!

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Helpful?
Thank Martinair
HotelACCarlton, Front Office Manager at AC Hotel Carlton Madrid, responded to this review

Dear Valued Guest, Thank you for taking the time to share your recent experience at the AC Hotel Carlton Madrid with us. As a valued customer, I was disappointed to hear about your experience in our dining outlet. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Our room service...

Washington DC, District of Columbia
Reviewed 20 January 2017

I stayed 4 days at the A C Carlton and really enjoyed my stay. I am a Lifetime Gold Marriott Rewards member and this is exactly the the type of hotel I look for when I travel. It is well run, clean, a great location and modestly priced. The location is great, two blocks from the Atocha train station and...

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1Thank Stephen R
Singapore
Reviewed 10 January 2017

Location is great. This hotel seems popular for business events too. But I personally find the main revolving glass door not exactly friendly for tourist with big luggage. Firstly there are two small steps up and then squeezing into the revolving door is not a convenient way to make first impression. Nevertheless, the room, service, wifi, breakfast etc. are good....

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Helpful?
Thank Vera V
HotelACCarlton, Front Office Manager at AC Hotel Carlton Madrid, responded to this review

Dear Valued Guest, Thank you for taking the time to share your recent experience at the AC Hotel Carlton Madrid with us. We'd like to inform you that The AC Carlton Hotel has another entrance without steps, for people with luggage. There is a sign at the entrance, but you did not see. We'll remember to our Front Desk staff...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Dry Cleaning
  • Concierge
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about AC Hotel Carlton Madrid

Address: Paseo Delicias 26, 28045 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: €77 - €182 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Carlton Madrid 4*
Number of rooms: 112
Reservation Options:
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Hotel Style:
#106 Family Hotel in Madrid
#108 Luxury Hotel in Madrid
#121 Business Hotel in Madrid
#122 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from AC Hotel Carlton Madrid staff and other travellers.
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Questions? Get answers from AC Hotel Carlton Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that doesn't have a connecting door”
 of 5 bubbles fruitbat0001, 19 Mar 2017 | Read review
“We had room 410 at the end of the corridor very piecefull, matress was the best ever hotel bed,”
 of 5 bubbles JRPMalaga, 3 Mar 2017 | Read review
“In Europe two twins together is called a "king" bed. They do have U.S. king size beds but usually you can't tell until you get to the room.”
 of 5 bubbles StephenR237, 20 Jan 2017 | Read review
“Great location”
 of 5 bubbles cindyp252, 9 Jan 2017 | Read review
“Go to AC Hotel Atocha, 3 blocks away ... any room will be good.”
 of 5 bubbles aktexas01, 5 Dec 2016 | Read review
5 of 5