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Apartments Arenal

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315 Reviews from our TripAdvisor Community

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Showing 86: English reviews
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

The apartment we rented had one bedroom with three twins, two pushed together, and a sofa two twin bed. There was one, small bathroom, a bit of closet space that we didn't use since we were only in Madrid for two nights. The building was a bit hidden, but easy to find. We were on the 3rd floor and there... More 

Helpful?
Thank Tiffany W
staffrecepcion, Recepción at Apartments Arenal, responded to this review

Dear customer: Thank you for telling us your opinion and, of course, for your positive evaluation of our apartments. We are really glad to know that you enjoyed your stay with us and we keep improving to offer a better service. We would be delighted to welcome you again. Kind regards, More 

Guatemala City, Guatemala
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago

The cleanliness of this place is quite doubtful. I encountered another guest´s hair on the sheets, floors, towels and bathroom tiles. I reported it to the front desk and they told me that no cleaning lady was available until the next day. The manager ended up changing the towels and sheets and cleaned the room a bit more which made... More 

Helpful?
Thank Ameg707
staffrecepcion, Recepción at Apartments Arenal, responded to this review

Dear customer: First of all, thank you for telling us your opinion since it helps us to improve everyday. Please know that we are really sorry about the inconvenience you had in the apartment. Be sure that we will investigate it in order to find out what happened that day. Cleanliness is one of the aspects we are currently focusing... More 

Paris, France
2 reviews
Reviewed 26 October 2016 via mobile

Really noisy, the Windows are really bad soundproofed. Really dirty, the bathroom, the kitchen, the sofa are dirty and careless and in really bad shape! The Bed sheets for the sofa are at the bad size... Well, we will never go to this place anymore. No more comments, I'm getting on nerves

Helpful?
Thank pitouman
staffrecepcion, Recepción at Apartments Arenal, responded to this review

Dear customer: First of all, thank you for giving us your opinion since it really helps to improve everyday. We are really sorry to know that the experience in our apartments was not satisfactory. Please know that we are investigating what happened that day in order to find out why your apartment was not properly ready that day; since cleanliness... More 

Nottingham, England, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 October 2016 via mobile

This apartment was exactly where we wanted to be in the centre of Madrid. Very clean. Very comfortable. Easy to arrange. Communications in English which was very helpful. €87 for five people. What more could you ask?

Helpful?
Thank Catherine D
el_Gerent, Recepción at Apartments Arenal, responded to this review
Google Translation

Estimado cliente, Muchas gracias por su comentario y valoración positiva sobre nuestros apartamentos. Nos alegramos mucho de que disfrutase de... More 

Melbourne, Australia
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 September 2016

I stayed 4 nights in a studio apartment. The room was pretty basic, with no real window and view, but was functiinal and served its purpose for me. The apartment was located in a fantastic location, a short walk to Puerta del Sol and near all the major attractions in town. Air con worked well. Thd only drawbacks were that... More 

Helpful?
Thank Rob G
staffrecepcion, Recepción at Apartments Arenal, responded to this review

Dear customer, Thank you for letting us know about your opinion. Please let us remind you that we also have bigger apartments than the one you stayed in and in other buildings nearby. As for the internet if you let us know that you are having any problem with it we will help you out at the reception. Anyway, we... More 

Santo Domingo, Dominican Republic
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 September 2016 via mobile

Very expensive for the conditions of the apartment, not very clean, mattress had no protection , sheets were very worn out and dirty. Only good thing about it is the area were is at very close to everything

Helpful?
2 Thank katiuskaortega
staffrecepcion, Recepción at Apartments Arenal, responded to this review

Dear customer, First of all, thank you for letting us know about your opinion, as it helps us to improve everyday. We are really sorry that the experience in our apartments was not satisfactory for you. As for your case in particular, we want you to know that cleanliness is one of the most important aspects for us as we... More 

Lichfield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 September 2016

Reception was shut when we arrived (6pm) and it was not clear where we would get our keys from, just a phone number provided for emergencies. Somebody did appear after about 10 minutes but it did not get off to a great start.On several occasions reception was not manned. It was very difficult to unlock our apartment door. On two... More 

Helpful?
1 Thank gogonell
staffrecepcion, Recepción at Apartments Arenal, responded to this review

Dear customer, Thank you for your positive general rating about our apartments. Let us remind you that the information about where to do the check-in is displayed at the booking confirmation which is sent to your e-mail address. The schedule of our reception is from 9 am until 3 am (monday-friday) and from 10 am until 4 am (saturday-sunday). It... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 August 2016

After a small problem with the booking the staff were fantastic and assisted in making sure our stay was perfect. the room was quiet and very very comfortable. If anything the shower could be a little bit bigger, but this is only a small issue.the hotel loction could not be better in the centre of everything

Helpful?
1 Thank Toni C
staffrecepcion, Director de Relaciones Públicas at Apartments Arenal, responded to this review

Dear Guest, Thank you very much for taking the time to write about your experience at our apartments. We are extremely satisfied to hear about your great experience, and to know that we were of help in order for you to enjoy Madrid at its fullest!!!! We hope to have you back soon Best Regards, The Arenal Apartments Team More 

Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 August 2016 via mobile

LOCATION: The apartments are in an excellent location. You couldn't be more central if you tried!! APARTMENT: the apartment itself was clean, modern and airy. It was perfect for us three girls. We had all the mod cons, fully equipped kitchen (although the oven handle was broken) , hairdryer in the bathroom, plenty of towels and nice big fridge freezer.... More 

Helpful?
1 Thank Immy I
staffrecepcion, Director de Relaciones con Clientes at Apartments Arenal, responded to this review

Dear Guest, Thank you very much for taking the time to write about your experience at our apartments. We are very happy to hear your positive comments about our apartments. We will also consider your cons in order to be able to offer a better experience to enjoy Madrid at its fullest. We hope to have you back soon Best... More 

Dublin, Ireland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 July 2016 via mobile

I had to give this place five stars as it really deserves it! We got a large two bedroom apartment which came with two bathrooms. It is clean and modern with nice fitting/finishings. Love the rainfall shower!! And the beds are really comfortable. I included a photo of the view from our balcony. The staff are extremely friendly! One girl... More 

Helpful?
1 Thank johnoc21
staffrecepcion, Recepción at Apartments Arenal, responded to this review

Dear customer: Thank you for telling us your opinion since it helps us to improve everyday and, of course, thank you also for the positive evaluation of your stay with us. We are really glad to know that you enjoyed your stay with us and we will be happy to welcome you here again. Kind regards More 

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Staying in Centro

Neighbourhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
Official Description (provided by the hotel)
Located 80 metres from Madrid's Puerta del Sol Square and Metro Station, Apartments Arenal are set on a charming pedestrian street. These bright apartments, studios and rooms are equipped with free Wi-Fi.All accommodation at the Arenal is modern and air conditioned, with parquet floors and soundproofed windows. Seating areas come with a flat-screen TV. Apartments and studios also feature either a kitchen or kitchenette with an oven, electric hob and microwave.The Arenal complex has a tour desk, where staff can provide information about what to do in Madrid. Calle Mayor, 50 metres from the Arenal Apartments, has many shops, restaurants and bars.The apartments are less than 700 metres from Madrid’s Royal Palace and Plaza Mayor Square. Sights such as the Prado Museum and Retiro Park can be reached in 10 minutes by Metro. ... more   less 

Additional Information about Apartments Arenal

Address: Calle Bordadores 9 Bajo F, 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range: €52 - €168 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Apartments Arenal 3.5*
Number of rooms: 20
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Questions & Answers

Here's what travellers have asked, with answers from Apartments Arenal staff and other travellers.
5 questions
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Questions? Get answers from Apartments Arenal staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you must stay here, ask for a room far from the elevator, the C,D and E apartments are the farthest.”
 of 5 bubbles Ameg707, 30 Oct 2016 | Read review
“Ask if they have a room with a view”
 of 5 bubbles gogonell, 2 Sep 2016 | Read review
“A lower level would be better. Does not exist a lift”
 of 5 bubbles SilviuIasi_Romania, 15 Jun 2016 | Read review
“Try to ask a room with window to the street (not outside of building)”
 of 5 bubbles vtaran, 30 Apr 2016 | Read review
“5B was good as its on the top floor with the most light. There were other rooms on 5th floor also.”
 of 5 bubbles A2380BZpatrickm, 17 Nov 2015 | Read review
5 of 5
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