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Novotel Madrid Puente de la Paz

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#190 of 446 Hotels in Madrid
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1 room 2 adults 0 children
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1,558 Reviews from our TripAdvisor Community

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Showing 424: English reviews
Croydon, United Kingdom
Reviewed 29 August 2016

First off: I genuinely didn't know this hotel had a pool or XBox area - it's a shame the receptionists didn't tell me this as my boy would have loved these. For the price we paid (161 Euros for room only Friday, Saturday & Sunday night just past) this was a really nice hotel. The aircon wasn't working when we...

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Helpful?
Thank Lawrence L
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Client, We sincerely appreciate your comments about our Hotel, and is a pleasure to know that your stay with your family was satisfactory. We strain in providing a quality service to each of our clients, so your comment about your experience regarding the lack of information are very important to continuously improve our services. Please allow me to express...

Dublin
Reviewed 26 August 2016

We are just back (2 adults & 2 Kids under 13) from a week here. It was a last minute booking to Madrid and there was a decent offer on Booking.com for this hotel. Ideally we wanted something as close to the centre (SOL) of the city as possible but this was our best option with limited availability on our...

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1Thank KaizerSoze43
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay with us. Your feedback is very important to improve the quality of our services. I will share your comments with our team, in special with Leonardo our life guard. We hope that you will give us the opportunity to better serve you in the near future. Best Regards, Itziar...

Manchester, United Kingdom
Reviewed 22 August 2016

Staff very nice but breakfast very busy and pool lifeguard both rude and unapologetic. Not what I expect as a regular Novotel customer given their attention to detail. Room was well presented and had everything we needed.

Review collected in partnership with Novotel Hotels
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Helpful?
Thank Anthony C
Hamilton NZ
Reviewed 21 August 2016 via mobile

Stayed here with a group. Great location very close to the subway. Rooms very spacious , clean and comfortable . Breakfast selection was great as well as the staff. Very friendly and helpful :) well recommend a stay here! The bed is sooo comfortable!

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1Thank Sophiiem91
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We sincerely appreciate your comments about our Hotel, and is a pleasure to know that your stay with your group of friends was satisfactory. It is highly appreciated to hear so nice comments about our staff and our breakfast. Thank you again for sharing your experience, we look forward to welcoming you in our hotel. Sincerely, Itziar Payá...

Reviewed 13 August 2016 via mobile

Everything you need from a city hotel. Pool. WiFi. Bus stop by front door. Restaurant and bar. Xbox area. Kids indoor play area. Clean tidy rooms. Staff are brilliant and helpful. Fairly quiet. Pokestop on front door step! Only thing I would say is they need more sunbeds. Counted 22 and they are always taken. Would definately recommended for a...

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Helpful?
Thank qtsam17
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We sincerely appreciate your comments about our Hotel, and is a pleasure to know that your stay with your family was satisfactory. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Departamento de Calidad

Cardiff, Wales
Reviewed 12 August 2016

It is off the beaten track, but it's not really an issue. There is a bus and metro really close to the hotel that takes you into town. We took a taxi every day for ease and it costs between 8 and 16 euros depending of course where you wish to go. We had three nights and the rooms were...

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Thank Colinconnor
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We sincerely appreciate your comments about our Hotel, and is a pleasure to know that your stay with your family was satisfactory. I am sorry that your experience with our WIFI service did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you...

Bournemouth, United Kingdom
Reviewed 11 August 2016

We visited during August and the hotel was fine for a few days, but wouldn't recommend staying any longer. The rooms are fairly small, and the air con is pretty weak, however they're clean and fairly modern. It's a little outside town, but we found it really easy to order taxis to wear we want to go - the staff...

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Thank kellyluisa
Bracknell, United Kingdom
Reviewed 7 August 2016

arrived at the hotel an checked in as normal. No mention was made of the problem with the lifts. There was only 1 working and a queue of people. After waiting 10 minutes I was forced to use the stairs. I was on the 8th floor, the temp was above 30C and I had luggage!

Review collected in partnership with Accorhotels.com
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1Thank jerdeb
Baza, Spain
Reviewed 1 August 2016

We stayed here a for a couple nights in July. The staff were friendly, the location was good for our needs (tourist visit to Madrid centre). We parked on the street just outside the hotel, but the hotel also offered plenty of parking at a reasonable rate. Breakfast was reasonable but nothing special. One of the hotel lifts was broken,...

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Thank mattlovell
Adelaide, Australia
Reviewed 27 July 2016

Only stayed for one night, the hotel was nice and modern no complaints. Clean bathroom and comfortable big beds. The buffet breakfast offered great food with cereal, fruits, toast, bacon and eggs and a coffee machine (nice eating area). Located a bit out from city centre.

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Helpful?
Thank Elle T

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Pool
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Novotel Madrid Puente de la Paz is located in the heart of one of the major residential and business areas of the vibrant city of Madrid. 10 minutes from the airport and the Juan Carlos I exhibition grounds, this 4 star hotel is ideal for weekend escapes or holidays in Madrid. The hotel features 240 rooms, an outdoor swimming pool, a restaurant, a bar, six meeting rooms and parking. Ideal for families. ... more   less 

Additional Information about Novotel Madrid Puente de la Paz

Address: Calle Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: €56 - €95 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Madrid Puente de la Paz 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Novotel Madrid Puente De La Paz Hotel Madrid
Madrid Novotel
Hotel Style:
#22 Green Hotel in Madrid
#103 Business Hotel in Madrid
#108 Family Hotel in Madrid
#128 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Madrid Puente de la Paz staff and other travellers.
19 questions
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Gurgaon, India
Wallasey, United Kingdom
2 months ago
Wakefield, United Kingdom
8 months ago

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Questions? Get answers from Novotel Madrid Puente de la Paz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“honestly, I'd imagine all the rooms are kind of bland and ugly.”
 of 5 bubbles catherinep391, 24 Nov 2016 | Read review
“Quiet with good views on eighth floor”
 of 5 bubbles lindap331, 20 Oct 2016 | Read review
“High floor for great views”
 of 5 bubbles TheNatster75, 9 Oct 2016 | Read review
“7 or 8 story hotel so a lower floor is more attractive though there were no particular features that would recommend any room over another.”
 of 5 bubbles U7144DHdavidb, 24 Sep 2016 | Read review
“Higher category rooms will be better”
 of 5 bubbles , 7 Sep 2016 | Read review
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