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Novotel Madrid Puente de la Paz

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#185 of 446 Hotels in Madrid
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1,520 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Madrid Puente de la Paz
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Showing 420: English reviews
Reviewed 13 August 2016 via mobile

Everything you need from a city hotel. Pool. WiFi. Bus stop by front door. Restaurant and bar. Xbox area. Kids indoor play area. Clean tidy rooms. Staff are brilliant and helpful. Fairly quiet. Pokestop on front door step! Only thing I would say is they need more sunbeds. Counted 22 and they are always taken. Would definately recommended for a...

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Helpful?
Thank qtsam17
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We sincerely appreciate your comments about our Hotel, and is a pleasure to know that your stay with your family was satisfactory. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Departamento de Calidad

Cardiff, Wales
Reviewed 12 August 2016

It is off the beaten track, but it's not really an issue. There is a bus and metro really close to the hotel that takes you into town. We took a taxi every day for ease and it costs between 8 and 16 euros depending of course where you wish to go. We had three nights and the rooms were...

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Helpful?
Thank Colinconnor
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We sincerely appreciate your comments about our Hotel, and is a pleasure to know that your stay with your family was satisfactory. I am sorry that your experience with our WIFI service did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you...

Bournemouth, United Kingdom
Reviewed 11 August 2016

We visited during August and the hotel was fine for a few days, but wouldn't recommend staying any longer. The rooms are fairly small, and the air con is pretty weak, however they're clean and fairly modern. It's a little outside town, but we found it really easy to order taxis to wear we want to go - the staff...

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Thank kellyluisa
Bracknell, United Kingdom
Reviewed 7 August 2016

arrived at the hotel an checked in as normal. No mention was made of the problem with the lifts. There was only 1 working and a queue of people. After waiting 10 minutes I was forced to use the stairs. I was on the 8th floor, the temp was above 30C and I had luggage!

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1Thank jerdeb
Baza, Spain
Reviewed 1 August 2016

We stayed here a for a couple nights in July. The staff were friendly, the location was good for our needs (tourist visit to Madrid centre). We parked on the street just outside the hotel, but the hotel also offered plenty of parking at a reasonable rate. Breakfast was reasonable but nothing special. One of the hotel lifts was broken,...

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Thank mattlovell
Adelaide, Australia
Reviewed 27 July 2016

Only stayed for one night, the hotel was nice and modern no complaints. Clean bathroom and comfortable big beds. The buffet breakfast offered great food with cereal, fruits, toast, bacon and eggs and a coffee machine (nice eating area). Located a bit out from city centre.

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Thank Elle T
Galway, Ireland
Reviewed 25 July 2016

In Short the Aircon does not work properly The wifi is throttled to less than than 1mb per user (Checked @ 5 AM and still slow), So basic streaming is not possible, The 2 Xboxes in Reception do not work Only 1 Elevator works and has issues itself as it resets during use. Chaos at breakfast , Raised issue with...

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Helpful?
Thank IrishDec
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, I am sorry that your global experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem with the elevator and prevent future occurrence, but we are waiting one piece from outside of Spain. We have a kiosko bar inside the...

Derbyshire
Reviewed 23 July 2016 via mobile

Stayed here once before and was not convinced, but had a course schedule in the hotel and (given July temp in Madrid) thought the sensible option was to stay. Good: 1. Staff all very friendly 2. Reasonable room size Bad: 1. Only on working lift/elevator for 8 (I think) floors 2. Food - some VERY strange lunchtime menus 3. Worst...

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Thank ScottPearson
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, It is highly appreciated to hear so nice comments about our staff. I am sorry that your global experience did not meet your expectations; please allow me to express my sincere apologies. Please rest assured that we are taking the appropriate measures to address the problem with the elevator service mentioned by you and prevent future occurrence. We...

Reviewed 20 July 2016 via mobile

The hotel was clean and reception staff were brilliant. Our first room stunk of smoke but staff were understanding and quick to give us another room situated on the same floor. Plenty of clean bath towels and they even provide blue towels for when using the pool. The hotel is away from the tourist attractions but the bus stop is...

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Helpful?
Thank Elizabeth M
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente De La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry that your experience with the WIFI service the did not meet your expectations; please allow me to express my sincerest apologies....

Singapore, Singapore
Reviewed 20 July 2016

We came to Madrid for a weekend break and had a great time stayin gat this hotel. Staff helpful and friendly in this modern hotel. The children loved the pool expectantly in the summer heat to cool down. Stay included full breakfast which was great too.

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Thank Family C
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We sincerely appreciate your comments about our Hotel, and is a pleasure to know that your stay with your family was satisfactory. Novotel family policy is one of our strengths and we value your feedback on the benefits of it. Thank you again for sharing your experience, we look forward to welcoming you in our hotel. Sincerely, Itziar...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Pool
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Novotel Madrid Puente de la Paz is located in the heart of one of the major residential and business areas of the vibrant city of Madrid. 10 minutes from the airport and the Juan Carlos I exhibition grounds, this 4 star hotel is ideal for weekend escapes or holidays in Madrid. The hotel features 240 rooms, an outdoor swimming pool, a restaurant, a bar, six meeting rooms and parking. Ideal for families. ... more   less 

Additional Information about Novotel Madrid Puente de la Paz

Address: Calle Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: €55 - €99 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Madrid Puente de la Paz 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Novotel Madrid Puente De La Paz Hotel Madrid
Madrid Novotel
Hotel Style:
#22 Green Hotel in Madrid
#103 Business Hotel in Madrid
#108 Family Hotel in Madrid
#125 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Madrid Puente de la Paz staff and other travellers.
19 questions
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Gurgaon, India
Wallasey, United Kingdom
Wakefield, United Kingdom
6 months ago

See all questions (19)

Questions? Get answers from Novotel Madrid Puente de la Paz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“High floor for great views”
 of 5 bubbles TheNatster75, 9 Oct 2016 | Read review
“7 or 8 story hotel so a lower floor is more attractive though there were no particular features that would recommend any room over another.”
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“Higher category rooms will be better”
 of 5 bubbles , 7 Sep 2016 | Read review
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