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Novotel Madrid Puente de la Paz

1,854 reviews
#195 of 442 Hotels in Madrid
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Traveller (319)
Room & Suite (84)
Dining (40)
Overview
  • Excellent21%
  • Very good56%
  • Average18%
  • Poor4%
  • Terrible1%
Travellers talk about
“city centre”(57 reviews)
“typical novotel”(13 reviews)
“bus stop”(23 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,854)Write a Review
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15
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All reviewscity centretypical novotelbus stopswimming poolmetro stationbusiness hotelnice hotelburger kingfree wifisofa bedresidential areastayed here for nightscomfortable staybusiness tripmin walkshort staybuffet breakfast
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11 - 15 of 508 reviews
Reviewed 6 January 2018

A bit worn but clean and great service. They said they would be undergoing a major renovation next year. Room was a bit stuffy as windows don’t open and had an air system that only has heat in the winter (ac in the summer). Have...More

Thank JZ999ZJ
Response from ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la PazResponded 11 January 2018

Dear Guest, Thank you for sharing your experience, we look forward to welcoming you in our hotel and offer you our best imagen and service. Best Regards, Itziar Payá Departamento de Calidad

Reviewed 3 January 2018 via mobile

I have stayed at Novotel more than one time and it was always been very pleasant!I can not say that about this branch! The rooms first were really hot and you can’t turn on ac and at the same time you can’t even open the...More

Thank Sarah E
Response from ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la PazResponded 11 January 2018

Dear Sarah, It is highly appreciated to hear so nice comments about our staff and our breakfast. I am sorry that your global experience did not meet your expectations,please allow me to express my sincere apologies.Your feedback is very important to improve the quality of...More

Reviewed 21 December 2017 via mobile

On the whole this hotel was pretty good. The room was clean and well maintained daily. The staff were very helpful and friendly. The breakfast bar was great. It had a very good selection and was kept clean and the quality was as good as...More

Thank mep719
Response from JOSE MARIA P, General Manager at Novotel Madrid Puente de la PazResponded 25 December 2017

Dear Guest Thank you very much for your review We are delighted to see that you had a good stay with us and most of all we are happy to see that you will consider to come back, please do so! We will do our...More

Reviewed 20 December 2017 via mobile

... meaning it’s aimed at business travelers like myself. The claim of „10min to the airport“ is more than bold, but it is fairly close, I‘ll give them that. The hotel itself isn’t new and shows some wear and tear if you look closely, but...More

Thank bigguy204
Response from JOSE MARIA P, General Manager at Novotel Madrid Puente de la PazResponded 25 December 2017

Dear Guest Thank you for taking the time to write this review of your stay You can be sure that it is very helpfull for us and we will take care of all your comments. The hotel is going into a significat renovation very soon...More

Reviewed 17 December 2017 via mobile

I was trying to book a 3 night stay in this hotel and by accident I have booked 1 night on a wrong date. I immediatelly tried to cancel the booking trough the app and by writing an e-mail to the Accor Hotel Group but...More

Thank Niko A
Response from JOSE MARIA P, Quality Department at Novotel Madrid Puente de la PazResponded 20 December 2017

Dear Mr. Niko; Thank you for taking the time to tell us about your experience at the Novotel Madrid Puente de La Paz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope the...More

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123456102
About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Free High Speed Internet ( WiFi )
Room Service
Bar/Lounge
Pool
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Pool
Outdoor pool
Details
Price range
US$80 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Green Hotel in Madrid
#57 Family Hotel in Madrid
#102 Business Hotel in Madrid
#140 Luxury Hotel in Madrid
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$80 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Green Hotel in Madrid
#57 Family Hotel in Madrid
#102 Business Hotel in Madrid
#140 Luxury Hotel in Madrid
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (319)
Room & Suite (84)
Dining (40)
Pool & Beach (17)
Family and Play Areas (11)
Business Centre & Event Rooms (1)
Questions & Answers
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OregonJerry
14 January 2018|
AnswerShow all 5 answers
Response from Steve B | Reviewed this property |
It’s is a non smoking hotel so should have no problem
1
Vote
PWS702
14 December 2017|
AnswerShow all 8 answers
Response from Micjen | Reviewed this property |
Hi, I think it was number 13. They are very clearly marked in a map style on the bus stop so you don’t have to worry about translations. I hope that helps
0
Votes
kellyeye
28 August 2017|
AnswerShow all 6 answers
Response from 769denisa | Reviewed this property |
From the airport, there is good public transportation: * Trains (Renfe) * Metro, line #8. There is an airport supplement of 3.50 Euros. So, as indicated by another user, the overall price for a trip to downtown is around 5... More
1
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Google Translation
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12345611
Room Tips
"good breakfast"
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"Take a tool box to adjust the air con units and plumbing"
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"find another hotel"
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"In summer, sun is there till 9pm and room facing west can feel the colourful sunset for long."
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