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Novotel Madrid Puente de la Paz

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#204 of 444 Hotels in Madrid
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Novotel Madrid Puente de la Paz
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1,625 Reviews from our TripAdvisor Community

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Showing 443: English reviews
Reviewed 18 March 2017 via mobile

Breakfast was good but everything else is no frills. Bring your own hair conditioner because the hotel only provides shampoo. It's a 10-15min bus ride to city center but bus stop is right in front of hotel.

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Helpful?
Thank Sue M
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Sue M, Thank you for sharing your kind opinion with us. We are glad to know that you have enjoyed your stay and that our services and staff's attention have been to your liking. Allso know that we will consider your suggestions to improve our services. Hoping to welcome you again. A.G Quality Department

Leipzig, Germany
Reviewed 24 February 2017 via mobile

Great if you are doing business in the local area. If your are visiting for leisure, you are a bit away from the sight, restaurants and night life of Madrid. Wifi a bit slow in the rooms. Beds really needs changing, not very comfortable. A short walk to metro station "Parque de las Avenidas. Line 5 Green. Very few places...

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Helpful?
Thank Philiph S
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Philiph S, We sincerely appreciate the time you have taken to send us your feedback about your stay at Novotel Madrid Puente de La Paz. We are pleased to know that the location and connection to public transportation has been suitable for your visit to the city. We will also consider your suggestions to improve our services. Hope to...

Amsterdam, The Netherlands
Reviewed 19 February 2017

We booked a superior room to accommodate our 2 children and ourselves. Upon check in we informed about a upgrade, but unfortunately the hotel was fully booked. When we entered the room, we were extremely disappointed since it did not look like a renovated room at all. (Like stated on the website). The carpet was really dirty and overall stained....

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3Thank Anne1001
Reviewed 16 February 2017

The location is good. The area around the property was neat to the subway and bus station. The breakfast was great and the staff at the hotel was nice and helpful too.Rooms were clean and comfortable and big enough. All in all it was a good stay.

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Helpful?
Thank Pie T
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Pie T, Thank you very much for sharing your opinion about your stay in our Hotel. We are glad that your stay has been comfortable and that you have felt cared for by the staff at all times. Hoping to welcome you soon. Sincerely, A.G Quality Department

Cardiff, United Kingdom
Reviewed 13 February 2017 via mobile

I was here for 2 nights on business. The location was great for me as it was just down the street from my office. On the first night I decided to explore the local area on foot. There wasn't a great deal of choice to eat or drink at (or at least if there was I missed it), so I...

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1Thank RhianyddS
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear RhianyddS, We thank you for the time you have taken to write your comments and make your opinion about your stay. We are glad to know that the location, facilities and the attention of the staff have lived up to their expectations. Hoping to welcome you again! Sincerely, A.G Quality Department

Bucharest, Romania
Reviewed 10 February 2017

It is kind of in the middle of nowhere if you are traveling for pleasure. Still, easy access to the metro, good connection to attractions, clean hotel with smiley staff, great breakfast, so basically everything that travelling with kids will be necessary. If you decide to stay here, you will find close to the hotel (in diagonal) a little shop...

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Helpful?
Thank magsmile
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Magsmile, We sincerely appreciate the time you have taken to send us your comments about your stay at Novotel Madrid Puente de La Paz. We are glad that you enjoyed the buffet breakfast and that the treatment of the staff as well as our services, cleanliness and location have been to your liking. We hope to welcome you again....

A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 4 February 2017 via mobile

So we arrive, and we see a huge dustbunny in our room, behind the door, and the floor was overrall not good looking. The walls were very dirty, and the telecommando was on the floor... We kindly asked the staff if they could vacum the day sfter, but the dustbunny was there the entire trip of 3 days.., even if...

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Thank A TripAdvisor Member
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you so much for sharing your ratings about your stay. We are glad that our location and the attention of the staff have lived up to your expectations. We will also take into account your suggestion to improve and offer you an optimal service. Sincerely, A.G Quality Department

Mount Juliet, Tennessee
Reviewed 28 January 2017 via mobile

Located far from the city center but Metro Madrid is a mere 10 min walk. Lobby is sharp looking and staff were nice. Large sized room by Europe standards with tea/coffee making facility, in-room safe and a mini bar. They charge 30€ for early check in but if you're coming in from an early flight, a nice warm bed is...

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Thank Nenita F
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Nenita F, Thank you so much for taking the time to share your comments with us. It is a pleasure to know that your stay has been so satisfactory and that you could have a good rest in our bed, as well as enjoy the buffet breakfast. We hope to have the pleasure of wellcome you again in our...

Reviewed 24 January 2017 via mobile

The hotel is elegant, very clean, many facilities, great breakfast, children friendly. The pool looks nice , the restaurant has a big terrace right next to the pool.I assume in the summer it is a bless.

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Thank CameliaG
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Camelia, Thank you for sharing your ratings about your stay at Novotel Madrid Puente de la Paz. We are very happy that both the services and the attention of the staff have been to your liking. It is true that the pool and its terrace have very good acceptance among our customers, especially in the hottest months. We hope...

Queens NY
Reviewed 18 January 2017

The location is not so terrific. To get to the Metro it is around 10 min walk from the hotel. The room was really cold and so as the people at the desk. The WIFI is not too good. The breakfast is acceptable. It is an OK hotel.

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Helpful?
Thank ernestoqueensny
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Ernestoqueensny, Thank you for sharing your opinion with us. We are pleased to know that our location and buffet breakfast have met your expectations. We want to assure you that we will take into account your suggestions about the room and wifi to offer a higher quality service. It will be a pleasure to welcome you again very soon....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Novotel Madrid Puente de la Paz is located in the heart of one of the major residential and business areas of the vibrant city of Madrid. 10 minutes from the airport and the Juan Carlos I exhibition grounds, this 4 star hotel is ideal for weekend escapes or holidays in Madrid. The hotel features 240 rooms, an outdoor swimming pool, a restaurant, a bar, six meeting rooms and parking. Ideal for families. ... more   less 

Additional Information about Novotel Madrid Puente de la Paz

Address: Calle Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: €64 - €134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Madrid Puente de la Paz 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Novotel Madrid Puente De La Paz Hotel Madrid
Madrid Novotel
Hotel Style:
#23 Green Hotel in Madrid
#101 Business Hotel in Madrid
#108 Family Hotel in Madrid
#136 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Madrid Puente de la Paz staff and other travellers.
22 questions
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Questions? Get answers from Novotel Madrid Puente de la Paz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a city view room. It will be amazing”
  • Some freebies as usual (tea/coffee)
  • Lucky to get a room with this view
  • The study table in the room
  • Our two bedroom room
  • The biggest + point of this hotel is the tub in the bathroom
  • Very nice design of the TV
  • The sofa just converts to a bed! :D Very nice and comfy
Shreyas2415, 16 Apr 2017 | Read review
“Nice staff, Good breakfast.”
842piet, 16 Feb 2017 | Read review
“honestly, I'd imagine all the rooms are kind of bland and ugly.”
catherinep391, 24 Nov 2016 | Read review
“Quiet with good views on eighth floor”
lindap331, 20 Oct 2016 | Read review
“High floor for great views”
TheNatster75, 9 Oct 2016 | Read review
5 of 5