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Hotel Arosa

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Hotel Arosa
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1,284 Reviews from our TripAdvisor Community

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Showing 573: English reviews
Reviewed 2 weeks ago via mobile

So disappointed with this hotel. We paid the extra money thinking it was 4 star. Barely 3 star. No toiletries. Gym not allowed in before 10am. No treadmill and not all machines worked. Normally people exercise early before day out. Not the most friendly staff. Room is run down but I know some are being refurbished. Breakfast was quite good....

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Helpful?
Thank msbutterfly00
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. I thank you for taking the time to tell us about your experience and for your mixed review posted following your recent stay with us. We would like to inform you that the gym is close from 9:00...

Copenhagen, Denmark
Reviewed 2 weeks ago

We stayed here for our traditional weekend trip with family. This time in December. We had chosen this hotel over other more economical hotels a few kilometers away due mostly to the location of Arosa. Rooms are alright. We were given rooms on the 5th floor which was not a renovated floor and these rooms had seen better days. However...

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Helpful?
1Thank Kim C
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. You may be sure that we are taking your feedback to heart and focusing on improving. Again, thanks for taking the time. Pilar Ruiz Manager Hotel AROSA Madrid

Rochester, New York
Reviewed 3 weeks ago

I had an excellent experience all the way around. Hotel Arosa had a very helpful staff at check in. The rooms were clean and comfortable. The breakfast was great and the Sol location was perfect for walking or jumping on the subway.

Review collected in partnership with this hotel
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Helpful?
Thank gregtownson
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Gregtownson, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. Again, thanks for taking the time. Pilar Ruiz Manager Hotel AROSA Madrid

Reviewed 3 weeks ago via mobile

So, we booked this hotel as another "pied à terre" from which we could travel to San Sebastien and then Granada without lugging all our baggage to and fro during our twelve day vacation to Spain... it was a great location, very central and boasted a four star rating. To be clear, I am no Diva, I appreciate good service...

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Helpful?
Thank Hélène B
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Héléne B., I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. After reading you observations, I can see that we have not fulfilled your wishes during your stay with us. Your critic, which we gratefully accept, is fortunately not usual, but I perfectly understand that there may be...

Shrewsbury, United Kingdom
Reviewed 3 weeks ago

We chose this hotel for its location, which is good, right on Gran Via. That is the one positive! We checked in with no problems although the receptionist was hardly friendly ( why some people work in hospitality I don't know!) We went up to our room in the tiniest lift!!! I never went in them again! Got to the...

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Helpful?
Thank gilldawes
Carmarthenshire, Wales
Reviewed 3 weeks ago

I stayed here for 2 night in December 2016. This hotel was in a great location in Gran Via, just off the Main Street near shopping, entertainment, restaurants and sightseeing. The hotel was clean, with lovely bathroom and nice decor. The breakfast was so tasty offering a range buffets style. It's a yummy breakfast to start your day. The wifi...

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Helpful?
Thank Gow
Greater London, United Kingdom
Reviewed 14 December 2016

Very centrally located, easy walking distance to all tourist attractions, museums etc. small single room, good size bathroom, all I needed to be comfortable. the view was into the back of a service shaft, but then, I only needed the room to sleep I did not have time o make use of the lounge or breakfast area, which was very...

Review collected in partnership with this hotel
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Helpful?
Thank Heidrun P
London, United Kingdom
Reviewed 12 December 2016

Location cannot be beaten - right on the Gran Via and just a very short walk to the metro stop and about 5 mins from Sol and the Palza Mayor. The staff are also very friendly. That is all that is positive though. The hotel need a complete make-over. The carpets are threadbare and filthy in the communal area. The...

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Helpful?
Thank smv1981
Mainz, Germany
Reviewed 7 December 2016

The location of the hotel is excellent, at Grand Via very close to Plaza del Sol. The rooms are nicely furnished at a good price. The hotel is very clean. Breakfast is okay. There is a large bar, unfortunately the barman was absent very often when we were there (back in five minutes) as he seems to have to do...

Review collected in partnership with this hotel
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Helpful?
Thank Sebastian D
Livingston, United Kingdom
Reviewed 5 December 2016

seven of us just stayed here for 2 nights (good location) comfy rooms , good buffet breakfast , freindly helpful staff,good hot bath and shower, smallest lift to our room ive ever been in ,to our rooms on the sixth floor ( not a complaint ) ,very happy we could wait for our flight as it was raining. only downfall...

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Helpful?
Thank george398

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Staying in Centro

Neighbourhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Traditional hotel located in the heart of Madrid, just in the center of Gran Via the commercial, toursit and monumental area of the city with easy access and parking facilities. Our Clients enjoy FREE WIFI in all hotel areas, Internet corner with two computers and printer with FREE internet access, Gym, Snack Bar, Minibar, FREE save deposir box in all rooms. Come with us and enjoy Madrid. ... more   less 

Additional Information about Hotel Arosa

Address: Calle Salud 21 | Edificio Gran Via, 29, 28013 Madrid, Spain (Formerly BEST WESTERN Hotel Arosa)
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range: €67 - €145 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Arosa 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
Best Western Madrid
Madrid Best Western
Hotel Style:
#141 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Arosa staff and other travellers.
10 questions
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Questions? Get answers from Hotel Arosa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The fourth floor looked to have nice rooms”
 of 5 bubbles Windfeld-C, 31 Dec 2016 | Read review
“Go somewhere else!”
 of 5 bubbles gilldawes, 26 Dec 2016 | Read review
“Rooms to front facing main street”
 of 5 bubbles Gow, 23 Dec 2016 | Read review
“small single room, good size bathroom, clean and refurbished. the view was into the back of a service shaft, but then, I only needed the room to sleep! No frills, but all I needed to be comfortable. The only minus: dirty and worn carpets in the corridor.”
 of 5 bubbles 56heidrunp, 14 Dec 2016 | Read review
“Extra storage for non hanging clothes. ”
 of 5 bubbles , 13 Nov 2016 | Read review
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