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The Westin Palace Madrid

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#34 of 446 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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3,760 Reviews from our TripAdvisor Community

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Showing 2,807: English reviews
Zug, Switzerland
Reviewed today NEW

We spent a long weekend (Thursday - Sunday) in the Palace adn really enjoyed ourselves. We were offered a multiple upgrade upon check-in (part for free and part we had to pay). I cannot judge the restaurants as we did not eat in the hotel, but the room service (for drinks) was very good, even when dealing with our more...

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Thank Patrick W
Zurich, Switzerland
Reviewed yesterday NEW

After a 400 miles drive we arrived by car at the hotel Westin Palace in Madrid around 2pm. No bellboy around. After five minutes we got finally the attention of somebody from the house. My husband and I were traveling with our lovely and well educated dog. As often we booked over booking.com and informed the hotel via booking.com, that...

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2Thank brucewife
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you for your review, First of all, I really apologize for the lack of communication with you before your arrival to the hotel. I'm going to investigate this situation in deepth with the manager on duty for fully understanding and learning from it to improve for the future. Hope you will give us a new opportunity to...

Bangkok
Reviewed yesterday NEWvia mobile

This is one of the best hotel I stay, judging from an experience traveler who normally travel abroad once a month. - The hotel itself is a historical place, tourist stop by to take a picture of the dome inside the hotel. - The room is a standard 4-5 star hotel. Nothing fancy but has all the essentials. - The...

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Helpful?
Thank toolkids
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, We're so proud to know that we were able to exceed your expectations, specially with the service provided by our staff. I have shared your great review with the team and it's very motivating for all of us. Thank you very much for sharing your experience and for considering us "one of the Best"!!! Looking forward to welcome...

Los Angeles, California
Reviewed 3 days ago NEW

Wife and I were here for 5 nights over the New Year holiday. We arrived to Madrid by train. From the train station, the hotel was an easy 10 minute walk. We left Madrid by air, the bus to the airport leaves from Cibeles which is a block away from the hotel. We took the Cercania C1 train since our...

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3Thank Frank L
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Frank, We're delighted to know that we were able to exceed your expectations during your 5 nights stay with us in any aspect of your visit to our city and that you enjoyed the New Years Eve at Puerta del Sol!! Thank you so much for such a wonderful review and for your loyalty to SPG Program! Looking forward...

Montreal, Canada
Reviewed 5 days ago NEW

At first I choose this hotel for it's location, walking distance from Del Sol Plaza and a 10 min drive to S. Bernabeu (my boys wanted to watch Real vs Seville). If we put the location and the above mentioned aside, this hotel is a very nice hotel spacious hotel (Lobby, corridors, restaurants and rooms). I would go there again...

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1Thank Mason K
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Mason, Thank you for choosing us to spend your stay in Madrid and for recommending our hotel! I have shared your review with the team to celebrate that we were able to exceed your expectations with the hotel location and the cleanliness of your room and public áreas. Hope your boys enjoyed the Real vs Seville! Looking forward to...

Reviewed 5 days ago NEW

This was my second time staying in Westin Palace and I must say that the service and the quality of the rooms and amenities is really outstanding! Westin Palace is really worth its great reputation. Always a true pleasure to stay!

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Helpful?
Thank Essi R
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Essi, Thank you so much for choosing us on more time for your stay in Madrid and for recommending us! We're truly happy to know that once again we exceeded your expectations with the hotel and its staff. Looking forward to welcome you back very soon, My best regards, Paloma H

Reviewed 5 days ago NEW

Excelent option in Madrid.Perfect location, walking distance to Puerta de Sol, PLaza Mayor, museums, shopping options, park...,beautiful hotel, the best breakfast of my trip, and lovely staff. Would recomend and return to the hotel!!

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Thank marianasandri
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Marianasandri, We're delighted to know that we exceeded your expectations with ht ehotel location as well as with the breakfast and our staff. Thank you for sharing your review and for recommending us! Looking forward to welcome you back to continue enjoying the rest of our services, Warm regards, Paloma H

London, Canada
Reviewed 6 days ago NEWvia mobile

We stayed at the Westin Palace in Madrid on the last night of our nine night trip to Madrid and Seville. The first four nights we spent across the street at the magnificent Hotel Ritz, but since our last night in Madrid would last only 13 hours (very early return flight), we decided to save some money and book through...

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2Thank Kodachrome_Dreams
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for such a detailed review regarding our hotel and its services and for choosing us to spend your last night in Spain! I have shared your comments with the team to celebrate that we were able to exceed your expectations with the hotel location and the service provided by our staff and to learn...

California
Reviewed 1 week ago

this hotel is so beautiful inside and out, you do feel you are in a palace. Rooms are very spacious, with very comfortable beds. Breakfast is wonderful, with a wide variety of authentic food available (love churros con chocolate). Wonderful service - thank you to Mr Flores and Mrs Hidalgo for fulfilling our every request and Alejandro the concierge for...

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1Thank polinav
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Polinav, We're delighted to know that we were able to exceed your expectations in every aspect of your visit and that you enjoyed the hotel and the service provided by our staff, specially the one received from Alejandro who is very motivated with your comments. Thank you so much for sharing your review and for recommending us! Looking forward...

Reviewed 1 week ago

The room was sensational, the breakfast area was a joy to behold, and the service was perfect. I even managed to get my shoe shined in the lobby from a fellow who had clearly been doing the job for an eternity. A great option for those who enjoy a little luxury.

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Helpful?
Thank Toby T
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Toby, It's a pleasure for all of us to know that you enjoyed the room as well as the breakfast and the service provided by our staff like the shoe shined man. Thank you so much for sharing your experience and review and looking forward to welcome you back soon, My best regards, Paloma H

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Staying in Huertas

Neighbourhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighbourhood

Amenities

Highlights
  • Breakfast included
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Green Tea Sushi & Cocktail - Hotel the Westin Palace
Green Tea Sushi & Cocktail - Hotel the Westin Palace
Cuisines: Japanese, Sushi, Asian, Fusion
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Breakfast included
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 

Additional Information about The Westin Palace Madrid

Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Huertas
Price Range: €211 - €435 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Palace Madrid 5*
Number of rooms: 467
Reservation Options:
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Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid
Hotel Style:
#10 Romantic Hotel in Madrid
#10 Business Hotel in Madrid
#15 Family Hotel in Madrid
#27 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Palace Madrid staff and other travellers.
38 questions
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Questions? Get answers from The Westin Palace Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take city view room”
 of 5 bubbles masonk796, 11 Jan 2017 | Read review
“Our room was at the back, with a view over roof tops,which was charming”
  • A wonderful surprise for my birthday, was waiting for me when we returned from dinner
 of 5 bubbles Derrill1943, 4 Jan 2017 | Read review
“Ask for renovated rooms”
 of 5 bubbles asiapproach8, 27 Nov 2016 | Read review
“Higher floor with outside view”
 of 5 bubbles felizglobetrotters, 23 Nov 2016 | Read review
“Rooms with views to the Cibeles fountain are beautiful”
 of 5 bubbles nancymI9648DQ, 23 Nov 2016 | Read review
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