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The Westin Palace Madrid

4,345 reviews
#50 of 442 Hotels in Madrid
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Traveller (2192)
Room & Suite (898)
Dining (262)
Overview
  • Excellent64%
  • Very good26%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“heavenly bed”(76 reviews)
“opera brunch”(36 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
5.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,345)Write a Review
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3,200 results
Traveller rating
2,019
847
221
72
41
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2,019
847
221
72
41
Show reviews that mention
All reviewsheavenly bedstained glass domeopera brunchstarwood pointsprado museumneptune fountainconcierge staffclassic hotelbusiness centerbreakfast buffetthyssen bornemiszawithin walking distanceperfect locationexecutive roomreina sofiafive star hotelmajor museums
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1 - 5 of 3,200 reviews
Reviewed yesterday

We really love this hotel. It has everything you want when travelling: a warm welcome, friendly professional staff, comfortable rooms with extra comfortable beds and good food. In addition this lovely tradional hotel is excellently located near the Prato and a short walk to the...More

Thank Hampshireraveller
Hotel's Favourite
Reviewed 2 January 2018

The hotel was built in 1912 so it has plenty of classic charm. The rooms we stayed in on the fifth floor were recently renovated. Service overall was outstanding. For example, we felt our room was too warm and a technician came up and rectified...More

5  Thank bbmf4
Response from Paloma H, Manager at The Westin Palace MadridResponded 4 January 2018

Dear Tripadvisor, It's great to know that we were able to exceed your expectations with the service provided by our staff as well as with the hotel itself and the room occupied. We take very good note of your suggestions for future consideration. Thank you...More

Reviewed 4 days ago via mobile

Is a mix of feeling with this place. But I wanna be right and I’m gonna tell the good and bad thinks. Im gonna start with the good thinks: The people who work there is pretty nice But no all of them; the men who...More

Thank Andreea N
Reviewed 6 days ago

We loved ou stay here, staff was so friendly, our room was cleaned everyday. Great hotel, would stay here again!! Location is ok, could be better...anyway hotel is close to centre! liked it! Will return...More

Thank DanielW69
Response from Paloma H, Manager at The Westin Palace MadridResponded 3 days ago

Dear Daniel, We're delighted to know that you enjoyed your stay with us and we will have the pleasure to welcome you once again when your trip brings you back to Madrid. Thank you so much for such a wonderful review and for recommending us!...More

Reviewed 1 week ago

You definitely know you are in Europe at this hotel! The glamour and kitsch of the lobby secures your impression of a faded European age. Everything is pretty traditional. Good buffet breakfast in a vast dining rom, rooms as expected but perfectly nice.More

1  Thank Ldn_Global
Response from Paloma H, Manager at The Westin Palace MadridResponded 1 week ago

Dear Tripadvisor, Thank you for your review and the time taken to write it. We take note of your feedback and happy to know that you enjoyed the buffet breakfast as well as the occupied room. Looking forward to welcome you back in the near...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$283 - US$602 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Madrid
#10 Business Hotel in Madrid
#12 Family Hotel in Madrid
#40 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$283 - US$602 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Madrid
#10 Business Hotel in Madrid
#12 Family Hotel in Madrid
#40 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (2192)
Room & Suite (898)
Dining (262)
Pool & Beach (2)
Amenities (60)
Business Centre & Event Rooms (41)
Family and Play Areas (4)
Nearby
Huertas
Also known as Barrio de las Letras, Huertas was once
home to prominent literary figures, Miguel de
Cervantes and Lope de Vega among them. The
neighbourhood is committed to celebrating its rich
heritage: Calle Huertas itself is inlaid with quotes
from celebrated authors, street names pay homage to
them, and second-hand bookshops pervade. Huertas
receives a fair amount of spillover from the center —
...More
Questions & Answers
Ask a question
Armando M
27 January 2018|
AnswerShow all 6 answers
Response from Lance S | Reviewed this property |
Hello Armando, across from the upstairs gym at the roof there is a terrace, though I am not sure about a solarium. I have a picture on my blog Starwoodguy and I did post it to my TripAdvisor review as well, Lance S on Trip... More
0
Votes
Armando M
27 January 2018|
AnswerShow all 3 answers
Response from Barbara M | Reviewed this property |
I dont know. I suggest you contact the hotel reception - they are enormously helpful. The hotel is excellent & in such a superb position for sightseeing. Most places are walkable.
1
Vote
foreverwanderingxoxo
13 January 2018|
AnswerShow all 4 answers
Response from Fjjdr | Reviewed this property |
Yes there is a parking at 25€ by day
1
Vote
Google Translation
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Room Tips
"Ask for a corner room overlooking the Neptune Fountain"
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"forward facing rooms look at the Neptune Foundation and beautiful buildings beyond"
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"All the rooms are nice."
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"Room 241 was great...on a side street with little noise."
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