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The Westin Palace Madrid

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#36 of 446 Hotels in Madrid
Certificate of Excellence
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3,776 Reviews from our TripAdvisor Community

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Showing 2,818: English reviews
Bumpass, Virginia
Reviewed 2 days ago NEWvia mobile

The Westin Palace is a magnificent, classic early 1900's hotel on the square with Parliament and across from the Prado. The Rotundo lobby area is an elegant space without parallel, for coffee, tea or a drink. The rooms are well appointed and yet have the classic Westin comfort bed. I have stayed in both and highly prefer it to the...

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Helpful?
Thank moody1779
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for choosing us for your recent trip to Madrid and for recommending us! It's great to know that you enjoyed our Westin Heavenly Bed and the Rotonda Lobby area. Looking forward to welcome you back in the very near future to continue discovering our city and our services, Warm regards, Paloma H

Paris
Reviewed 3 days ago NEW

A beautiful hotel with in a great, central-Madrid location, and literally, the most comfortable bed I have slept in anywhere, ever! Friendly, helpful and professional staff. The concierge staff was extremely helpful with dinner reservations (which we ended up changing several times!), suggesting a great restaurant and modifying the reservation for us each time our party increased in size. Complete...

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Helpful?
Thank ParisOkie
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, We're delighted to know that our Westin Heavenly Bed exceeded your expectations as well as the service provided by our staff, specially the one of our concierge team with your restaurant reservations, and our buffet breakfast. Thank you for sharing your review and for recommending us for business or leasure trip! Warm regards, Paloma H

Singapore
Reviewed 3 days ago NEW

We spent NYE in Madrid and at this hotel. I was a little disappointed at the lack of friendliness from the staff, everyone did their job, but i didn't feel especially welcome. I am a SPG gold and got zero recognition for my loyalty. However the property is stunning and extremely well located in the city for key attractions. The...

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Helpful?
Thank padd1ngton
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you for choosing us to celebrate the NYE and for your loyalty to SPG Program! First of all, I really apologize for the lack of recongintion you felt as SPG Gold member you are and I have shared your feedback with the team to learn from it and improve. On the other hand, we're glad to know...

Cambridge, United Kingdom
Reviewed 3 days ago NEWvia mobile

We stayed here for 3 nights in January, a beautiful hotel in a fantastic location. From entering reception the grandeur of its past shines through. The rooms are spacious, clean and well appointed with very comfy beds... The staff were all friendly and efficient and the breakfast was great, easily the best selection I've seen whilst on a city break...

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Helpful?
Thank CT11camb
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for your amazing review about our hotel and its services and for recommending us! I have shared it with the team to celebrate that we exceeded your expectations during your 3 nights stay in every sense. Hope to welcome you back in the near future to continue enjoying our city, My best regards, Paloma...

tampa
Reviewed 3 days ago NEW

We had an amazing 3 day 4 night stay in Madrid at the Westin Palace. We found the staff very friendly and helpful. The concierge team was more than helpful on multiple occasions. It is a very pretty hotel in the perfect location to walk to so much. The breakfast buffet is outstanding & the hostess is very sweet. Don't...

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Helpful?
Thank tampaspartan
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, It's fantastic to know that we exceeded your expectations during your 4 nights stay with us and our staff were able to exceed your expectations with their service. Thank you so much for your amazing and detailed review about our hotel and for recommending us! Looking forward to welcome you back soon, HASTA PRONTO Y GRACIAS!! Warm regards,...

New York City, New York
Reviewed 3 days ago NEW

From the concierge to the housekeeping to the doorman the attention to our needs were impeccable. The hotel is very clean and if you stay there the hotel bar is a must visit for at least a drink and tapas. The bar is a bit pricey, but well worth it because the feel is soooo rich. My girflrend was stunned...

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Helpful?
Thank jettasback
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Jettasback, We're delighted to know that we've taken good care of your needs and we were able to exceed your expectations with the service and the cleanliness as well as the bar. Thank you so much for sharing your review and for choosing us to celebrate your girlfriend's birthday (happy birthday to her!), Looking forward to welcome you back...

Reviewed 3 days ago NEWvia mobile

My husband is an spg member. Our room has a magnificent view of Fontana de Neptuno. The room is big and we are celebrating our anniversary and we were given a champagne placed in our room. The bed is so comfortable. All the staff were very friendly and helpful. The location is good and you can just Walk everywhere. In...

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Helpful?
Thank K21V
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you for choosing us to celebrate your wedding anniversary (Congratulations!!)and for your loyalty to SPG Program! We're so happy to read that we were able to exceed your expectations in any aspect of your visit. I have shared your review with the team to celebrate your satisfaction. Looking forward to welcome you back in the near future...

PA
Reviewed 5 days ago NEW

The Westin was amazing. I originally booked a premium room and was upgraded with suite nights to a junior suite. The junior suite was sort of old and a little tattered but we liked it just fine for the first four nights. I also booked two free nights with points in a deluxe room and our suite nights did not...

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Helpful?
Thank HRHofPA
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, We really appreciate the time taken to write your detailed and kind review about your Christmas stay. It's great to know that we were able to exceed your expectations with the service provided by our staff as well as with our Christmas Brunch and the second room received. Thank you for sharing your experience and looking forward to...

Berlin, Germany
Reviewed 5 days ago NEWvia mobile

Westin is always good, but the Palace is great. Staff is very friendly and they will help you with whatever you need. My room had incredible views and I really enjoyed the breakfast. Toiletries are of an exquisit quality. Thanks for the amazing stay ;)

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Helpful?
Thank karolinalopezz
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Karolinalopezz, We're delighted to know that you enjoyed the room received as well as our buffet breakfast and we were able to exceed your expectations. Thank you so much for such a wonderful review and for recommending us! Looking forward to welcome you back in the very near future, My best regards, Paloma H

Toronto, Canada
Reviewed 6 days ago NEWvia mobile

It's a classic 5 stars hotel , from check in to check out staff were professional and they did accommodate all our requests , room was good size and the king bed was comfortable , it came with a complimentary coffee tea or hot chocolate once a day per person so that was a nice treat , love the location...

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Helpful?
Thank Sze King L
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Sze King, It's great to know that you loved the hotel location as well as the service received from our staff. Thank you for your fantastic review and for recommending us! Looking forward to welcome you again to enjoy our restaurants too, Warm regards, Paloma H

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Staying in Huertas

Neighbourhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighbourhood

Amenities

Highlights
  • Breakfast included
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Green Tea Sushi & Cocktail - Hotel the Westin Palace
Green Tea Sushi & Cocktail - Hotel the Westin Palace
Cuisines: Japanese, Sushi, Asian, Fusion
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Breakfast included
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 

Additional Information about The Westin Palace Madrid

Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Huertas
Price Range: €209 - €460 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Palace Madrid 5*
Number of rooms: 467
Reservation Options:
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Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid
Hotel Style:
#10 Romantic Hotel in Madrid
#10 Business Hotel in Madrid
#15 Family Hotel in Madrid
#29 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Palace Madrid staff and other travellers.
38 questions
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Questions? Get answers from The Westin Palace Madrid staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for premier room facing Neptune Fountain, cheaper room but amazing.”
  • Junior Suite
 of 5 bubbles HRHofPA, 18 Jan 2017 | Read review
“Take city view room”
 of 5 bubbles masonk796, 11 Jan 2017 | Read review
“Our room was at the back, with a view over roof tops,which was charming”
  • A wonderful surprise for my birthday, was waiting for me when we returned from dinner
 of 5 bubbles Derrill1943, 4 Jan 2017 | Read review
“Ask for renovated rooms”
 of 5 bubbles asiapproach8, 27 Nov 2016 | Read review
“Higher floor with outside view”
 of 5 bubbles felizglobetrotters, 23 Nov 2016 | Read review
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