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NH Collection Palacio de Tepa

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#35 of 446 Hotels in Madrid
Certificate of Excellence
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NH Collection Palacio de Tepa
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1,002 Reviews from our TripAdvisor Community

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Showing 586: English reviews
Bangkok, Thailand
Reviewed 2 days ago NEWvia mobile

Stay already 3 times for a short stay and I would definitely stay again and even longer if possible. The hotel is located in the city center right next to La Plaza Mayor and La Puerta del Sol. We got the suite and found it great : spacious with the bedroom on a mezzanine and a living room area where...

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Thank KMIED
Los Angeles, California
Reviewed 1 week ago

The staff were very helpful and the room was more spacious and better than we had hoped. We had a junior suite room 301, worth the extra, our priority was space and quiet and as it overlooked the inner court yard it was great. One tip would be to open the window (rarer for a hotel) and turn off or...

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1Thank Ben W
Epsom, United Kingdom
Reviewed 2 weeks ago via mobile

My partner and I stayed for 3 nights over New Years this year. The hotel is sophisticated and contemporary with kind, welcoming staff. We stayed in a deluxe room which was warm, modern and spacious with an excellent bathroom. Our room included a king sized bed which was exceptionally comfortable and a small balcony with a view of a neighbouring...

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Thank Lauren G
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Lauren G thank you for your excellent comments about our hotel and staff and for sharing your experience in our Hotel, I am glad to know that you enjoyed your stay with us during your last visit to Madrid! Comments such as yours are inspiring for our continuous improvements. The entire NH Collection Palacio de Tepa team look forward...

Reviewed 2 weeks ago

Excellent location. Great room. Contemporary hotel in a lovely, older building. Juxtaposed on a block between two streets, its scale is not imposing and by opening to the quieter street, it faces a church with little traffic.

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Thank Mary Jo S
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Mary Jo S it is wonderful to receive excellent comments such as the one you have kindly shared, I am glad to know that you enjoyed your stay with us during your last visit to Madrid!. The NH Collection Palacio de Tepa team look forward to welcoming you back in a very near future! Best regards.

UK
Reviewed 3 weeks ago

We stayed here for a few nights in August and we can't fault the hotel, staff or location. Everything was clean, modern and the staff were very helpful. We had a room overlooking the square - which although a little noisy at night, was not a problem to us, and allowed us to people watch in the morning before leaving...

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Thank airedale_travellers
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Airedale_travellers thank you for your comments regarding your last experience in NH Collection Palacio de Tepa. We are very happy to hear that you enjoyed your stay. Your comments are a great help to improving our service and we really hope to seeing you soon! Best regards.

Reviewed 12 December 2016 via mobile

The hotel is located in an excellent place . You can reach alot of places by foot : Placa Mayor , Puerta del sol and more . The room is clean , nice , the bathroom is great . The breakfast is very good The service is excellent very helping and friendly staff always asking if you need any thing....

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Thank Ghada B
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Ghada B, thank you for your comment regarding our hotel. Indeed our location is superb, ideal if you want to get to know the city from the inside. I would like to thank you for mentioning our staff and I am glad to know that you enjoyed our breakfast. We hope to welcome you again really soon in Madrid....

Washington DC, District of Columbia
Reviewed 12 December 2016

We recently stayed 3 nights at the NH Palacio de Tepa hotel, and were very pleased overall. It was a charming hotel with lots of character, and the service was great. They had umbrellas we could use during the day, which was convenient on a few days when it was overcast. The staff was accommodating to our early arrival, and...

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Thank Danielle M
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Danielle M, thank you for sharing your opinion in Tripadvisor. We are glad to know that overall you had a good experience and were pleased with the hotel and appreciated its location and the amanities and services we offer.However it is in our interest to aim for an excellent service. Therefore I thank you for your comment of aspects...

Tel Aviv District, Israel
Reviewed 9 December 2016

The room was large, the bed was good and so the bathroom. The breakfast is too expensive so we go to nearby cafe & bakery. Very close by there are bar with music, nice tapas restaurant and a place with flamenco show.

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Thank Shianert
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Shianert I would like to thank you for taking your time to express in Tripadvisor your satisfaction with our property especially for point out our very central location. The complete NH Collection Palacio de Tepa team remain at your disposal and look forward to welcome you back in the near future. Best regards.

London, United Kingdom
Reviewed 6 December 2016

I have stayed a couple of times at this hotel since it's been renovated a few years ago. Last time was in June this year. I like to stay there due to the centric location and proximity to squares full of coffees and bar (Plaza Santa Ana). As it's been refurbished in the last few years, everything is neat. Rooms...

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Thank Ptitjose
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Ptitjose I would like to thank you for sharing your opinion about NH Collection Palacio de Tepa in Tripadvisor. It is a great pleasure for us to read that you enjoyed your stay with us. We all are looking forward to welcome you back again in a near future. Best regards.

Delray Beach, Florida
Reviewed 5 December 2016

Centrally located, so that was definitely a win. Short stroll to many of the main attractions, bars and pubs. The area directly to the east is the happening place to be for food and drink. The location is its best aspect. The hotel was okay. The rooms were small and the pictures showed a lot more character than what we...

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Thank JSuth2000
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear JSuth2000 thank you very much for taking some time of your valuable time to express your opinion about our Hotel during your recent stay. We really regret not have been able to cover your expectations. We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon!!!...

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Staying in Huertas

Neighbourhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Historic 19th century palace located in Madrid's Las Letras district, the NH Collection Palacio de Tepa is surrounded by history and romance. Just a five-minute walk away, the famous Plaza Mayor and next to Plaza Santa Ana enchant tourists and locals alike. ... more   less 

Additional Information about NH Collection Palacio de Tepa

Address: San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Huertas , Sol
Price Range: €162 - €257 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — NH Collection Palacio de Tepa 5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Nh Palacio De Tepa Hotel Madrid
Hotel Style:
#11 Romantic Hotel in Madrid
#14 Business Hotel in Madrid
#16 Family Hotel in Madrid
#28 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from NH Collection Palacio de Tepa staff and other travellers.
21 questions
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Questions? Get answers from NH Collection Palacio de Tepa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are rooms with only window to the inside hall, don't know how does this feel. We had a room with a view to the street.”
 of 5 bubbles Shianert, 9 Dec 2016 | Read review
“See Orson the concierge who knows Madrid like the back of his hand”
 of 5 bubbles Mikeinmiami56, 13 Nov 2016 | Read review
“Avoid the rooms facing the Atocha Road as they can be noisy.”
 of 5 bubbles trevorviegas, 7 Nov 2016 | Read review
“Try to get a superior room, well worth it.”
 of 5 bubbles 449jamesh, 30 Oct 2016 | Read review
“5th floor was great.”
 of 5 bubbles Kaser, 22 Oct 2016 | Read review
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