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NH Collection Palacio de Tepa

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Traveller (554)
Room & Suite (496)
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Overview
Hotel website
San Sebastian, 2 Barrio de Las Letras, 28012 Madrid Spain See on map
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
5 Star accommodation
Additional information
Hotel website
Offers from NH Collection Palacio de Tepa
Special Offer:GET UP TO 25% OFF!
Hotel deals
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,331)
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752 results
Traveller rating
490
207
37
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9
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LanguageEnglish
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490
207
37
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Show reviews that mention
All reviews plaza del angel great location junior suite tapas walking distance top floor nespresso machine santa ana excellent hotel major attractions royal palace prado museum large bathroom an upgrade breakfast was excellent street noise central location
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1 - 5 of 752 reviews
Reviewed 1 week ago via mobile

This I think was the worst service of any hotel I have ever visited in Madrid. Rude receptionists, glib and a discourteous bell hop all made this into a very big zero. I will never return. The property itself had a very bad karma.More

Thank paraense2014
Response from PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de TepaResponded 3 days ago

Dear Paraense2014, thank you very much for taking some of your valuable time to express your opinion about our Hotel during your recent stay. We really regret not have been able to cover your expectations. The complete NH Collection Palacio de Tepa team hope to...More

Reviewed 1 week ago

Practically 5-6 mins to a lot of tourist attractions. Lobby is a bit dull but room and bathroom are excellent. Breakfast is superb - even if you are staying for a full week, you won't go through all the items in the buffet! Generally staff...More

Thank Carol P
Response from PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de TepaResponded 6 days ago

Dear CarolP, thank you for having chosen us for your recent stay in Madrid! I would like to express our gratitude for your excellent comments about our Hotel and for sharing your experience in TripAdvisor. We highly value your opinion in our process of continuous...More

Reviewed 2 weeks ago via mobile

Madrid was the beginning and end point of our three week visit to Spain and this hotel was a great place to begin and start our vacation. Its in a great location, had great service and good breakfasts. We opted to upgrade to a junior...More

Thank ArtfromMaui
Response from PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de TepaResponded 2 weeks ago

Dear ArtfromMaui, thank you so much for taking the time to share your experience with the rest of travelers in TripAdvisor. We really appreciate your kind words about our staff and our breakfast, it is great to read that you enjoyed our priviledged location. We...More

Reviewed 3 weeks ago via mobile

Difficult to beat for location, this hotel offers the usual stripped down luxury of the NH collection and the usual highly efficient staff. Our room was on the small side but very comfortable and well equipped. Breakfast was good enough without being anything special. I...More

Thank Richard S
Response from PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de TepaResponded 3 weeks ago

Dear Richard S, greetings from NH Collection Palacio de Tepa! It is fantastic to know we were able to meet your expectations which was our main purpose all the time. We are looking forward to welcoming you again! Best regards,

Reviewed 4 weeks ago

Fashionable design. Friendly, helpful staff. Abundant and superb breakfast in a warren of stylish restaurant rooms. Conveniently located, proximate to the subway, just off Placa de Santa Ana and an easy stroll to Placa Major. Comfortable, clean, large rooms. Superb value. I'd highly recommend this...More

Thank 303quahog
Response from PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de TepaResponded 4 weeks ago

Dear 303quahog, we are truly glad to know you enjoyed our privileged location in the heart of Madrid, as well as the attention provided by our professional staff. Your comments suppose a great source of motivation for all the team! Undoubtedly, we will share all...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$166 - US$327 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Romantic Hotel in Madrid
#14 Business Hotel in Madrid
#34 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$166 - US$327 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Romantic Hotel in Madrid
#14 Business Hotel in Madrid
#34 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Family Rooms
Photos
Traveller (554)
Room & Suite (496)
Dining (191)
Pool & Beach (1)
Amenities (124)
Business Centre & Event Rooms (1)
Nearby
Huertas
Also known as Barrio de las Letras, Huertas was once
home to prominent literary figures, Miguel de
Cervantes and Lope de Vega among them. The
neighbourhood is committed to celebrating its rich
heritage: Calle Huertas itself is inlaid with quotes
from celebrated authors, street names pay homage to
them, and second-hand bookshops pervade. Huertas
receives a fair amount of spillover from the center —
...More
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Questions & Answers
Ask a question
TravelJess33
23 June 2018|
AnswerShow all 4 answers
Response from PalaciodeTepa | Property representative |
Dear TravelJess33, thank you for your interest in NH Collection Palacio de Tepa. In the hotel, children under 12 years old do not pay for breakfast. For further information we remain at you entire disposal. Kind regards,
0
Votes
Google Translation
DenMoh
16 August 2017|
AnswerShow all 6 answers
Response from Nabil C | Reviewed this property |
For someone who is walking rather than strolling, Plaza Mayor 5 minutes, SOL Metro station 10 minutes, Gran Via 13 minutes. But note that all the walking for these destinations is through center of Madrid where you will pass... More
1
Vote
vehs
9 February 2017|
AnswerShow all 4 answers
Response from PalaciodeTepa | Property representative |
Dear Vehs, please know that our breakfast has always smoked salmon and sandwiches prepared with smoked salmon and chees, however should you have any especial preference please let us know in advance we will do our best to... More
1
Vote
Google Translation
Room Tips
"Ask for a room facing onto the little square"
jennyginger
4 weeks ago
Read review
"We stayed on the fourth floor which was quiet"
713cherylv
23 Sep 2018
Read review
"Make sure you do not select a top floor room with the slanted ceiling."
2marcopolos
24 Aug 2018
Read review
"Amenities depend on the type of room."
Q9318AIkellym
30 Jun 2018
Read review
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