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Crowne Plaza Madrid Airport

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Crowne Plaza Madrid Airport
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801 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Madrid Airport
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Showing 452: English reviews
Birmingham UK
Level Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 September 2015

Stayed here from Saturday till Monday and found the whole experience was very good. The free shuttle picked us up 15 mins after we reached the pick up point. Check in was easy and the requested room was available. I had emailed the hotel back in January ze when I booked the hotel and requested a particular type of room... More 

Helpful?
Thank FredBirmingham1
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 September 2015 via mobile

Hotel is at the level of the name. Clean and well maintained, complementary drinks and cofee in the room. We sleep there between to flight and the only lack we face was one of our major needs. Airport shuttle is not so frequent and we had to wait about 50 min at 11 Pm with our little boy 2 years... More 

Helpful?
Thank DavideDiMaggio
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Davide, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin More 

Kent
Level Contributor
211 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 13 September 2015 via mobile

This was my second stay at this hotel and I still don't understand the culture of their restaurant service. Positives Nice, smart well appointed rooms. Good helpful hotel staff service. Reasonable price. Good conference facilities. WiFi performed reasonably and was free. Shuttle service to airport. Tea and coffee facilities Air conditioning worked well. Areas for considered improvement. Customer focus at... More 

Helpful?
Thank KentEnglander
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. Our menú was chaged last July , We have added new options for our guests, Our aim is to ensure that every guest has a 10 out of 10 experience. We look forward to the opportunity... More 

Matosinhos, Portugal
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 12 September 2015

I've been to several airport hotels but this was "the winner". Great accommodations very near the airport. Free shuttle from and to the airport, free wi-fi, excellent rooms, great breakfast all at a very good price. Highly recommend.

Helpful?
Thank FDCPinto
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin More 

Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 September 2015 via mobile

I tried this for the first time as reviews were good. Room was nice on the ground floor with plenty of space, clean and tidy. Actually one of the nicest rooms in Madrid that I have stayed in. Hotel is in a quiet area with lots of unfinished building around but next to the airport. Small reception but staff spoke... More 

Helpful?
Thank Karim Q
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We are really sorry for incoveniences durning your stay. We are a 4 **** sup hotel. Our Breakfast rate is 13,20 € . Full Breakfast, 5 types of cereals, croissants, chocolate cake, vegetables, different chesees, eggs,... More 

Level Contributor
126 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 September 2015

I have stayed several times at this hotel, rooms are nice and with some ups and downs the shuttle service has almost always been smooth. I have always thought that staff at reception could be nicer but I have never really had a problem. Breakfast is ok. The main reason for not awarding 5 stars is that I believe that... More 

Helpful?
Thank Paco B
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 September 2015 via mobile

the hotel is close enought to the madrid airport it provides a perfect shuttle service from and to the airport. As i arrived at the madrid airport with my wife an my two daughters i called the hotel and they send me the shuttle in few minutes. When we left at 5 am the shuttle was waiting for us. The... More 

Helpful?
Thank Lesposito69
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Lesposito, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin More 

Antwerp, Belgium
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 September 2015

We got a real good deal booking this hotel. Really worth the four star rating with really good food in the restaurant. Room was very large and perfectly finished. All details were taken care of. We will return when we get that deal again!

Helpful?
Thank Michel S
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Michael, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin More 

Quezon City, Quezon City, Philippines
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 August 2015 via mobile

Upon check-in sunday night august 30 11pm the guy manning the counter was already very rude, after checking our passports he just threw our passports on the counter. I did not say anything as we just came from a fabulous dinner at bar nino in alcala de henares (fantastic everything) and was in really high spirits After getting our key... More 

Helpful?
5 Thank 689Nick_C
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We ´r e sorry for all inconeveniences during your stay. We look forward to the opportunity to welcome you back Yours sincerely Hotel Crowne Plaza Madrid Airport More 

Phoenix, Arizona
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 August 2015

+Very comfortable and quiet. Large soundproof rooms. Underground parking. Good food and room service. Helpful staff. - Parking is not free and cost 7 euro but is under ground and secure. Nothing, nothing around hotel within walking distance. Another large hotel next door is only 39 euros making Crowne over 2X the price.

Helpful?
Thank Sandquads
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Sandquads, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. There are hotels closed to us however they have different rating with different services. We offer free wifi, free shuttle service. Welcome minibar and coffee facilites free of charge. We look forward to the opportunity to... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Crowne Plaza Madrid Airport

Address: Calle Lola Flores 1, 28022 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: €61 - €104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Madrid Airport 4*
Number of rooms: 9
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Travelocity, Priceline, Odigeo and IHG so you can book your Crowne Plaza Madrid Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Madrid Airport Hotel Madrid
Hotel Style:
#80 Family Hotel in Madrid
#112 Business Hotel in Madrid
#115 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Madrid Airport staff and other travellers.
12 questions
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Questions? Get answers from Crowne Plaza Madrid Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mind the 'open' shower when you book a suite!”
 of 5 bubbles Ard70, 9 Nov 2016 | Read review
“Be careful with transfer time, they don't care about your departure at all!”
 of 5 bubbles _A3147TO, 29 Oct 2016 | Read review
“Good long term car park.”
 of 5 bubbles Readytoburst, 25 Oct 2016 | Read review
“there are two rooms, one standard the other very large just ask them”
 of 5 bubbles Deepsapphyr, 18 Oct 2016 | Read review
“All rooms are good location; nice view and quiet.”
  • Big enough, separated area from the bathroom.
  • Clean, nice.
  • Has all facilities a person could need.
  • It has refrigeretor with stuffs; free tea or coffee and biscuits.
 of 5 bubbles EvadeGuardia, 12 Oct 2016 | Read review
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