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Crowne Plaza Madrid Airport

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Calle Lola Flores 1, 28022 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (489)
360
Panoramas (6)
Room & Suite (294)
What is Travellers’ Choice?
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Madrid Airport
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#228 of 477 hotels in Madrid
Location
Cleanliness
Service
Value
Crowne Plaza Madrid Airport Hotel opened in 2010. Four stars hotel, modern and functional. We are strategically located between Adolfo Suárez Madrid - Barajas airport and the Ifema Fairgrounds. Our Hotel has 125 rooms fully equipped and 7 meeting rooms equipped with all the technological and audiovisual advances perfect for the success of your corporate and private events. We offer free 24h Airport Shuttle, free Wi-Fi connection to all our customers and free access to our 24H gym also.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Restaurant
Free airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Car park
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Vending machine
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Banquet room
Meeting rooms
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Telephone
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, French, Spanish

Location

Full view
37Car recommended
Grade: 37 out of 100
14Restaurantswithin 1 km
1Attractionwithin 1 km
1228Reviews29Q+A100Room tips
Traveller rating
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Popular mentions
James wrote a review Apr 2020
London, United Kingdom383 contributions121 helpful votes
Madrid Airport is rather odd in that, despite being a major international hub airport, it lacks any ‘proper’ hotel connected to, or within the immediate vicinity of, its main terminal (T4). To this end, faced with a mandatory hotel shuttle bus experience, I chose the closest half-decent IHG offering for my brief overnight stay between flights; the Crowne Plaza. Hotel shuttle buses are usually a rather stressful experience, and the Crowne Plaza’s was no exception this evening. Scheduled to run every 15-20 minutes during core hours, my wait amongst the crowds of the arrivals area was pushing the top end of this limit. Once I’d secured my space on board the clean but cosy bus, it took around 15 minutes to reach the property, at the side of a main road in an unattractive industrial area on the airport’s boundary. The CP’s lobby is unassuming at best. Busy with guests checking in and with no priority desk for IHG Elite members (despite this being a published benefit at all IHG properties), it took around ten minutes for formalities to be completed, including reserving a spot on one of the morning shuttle buses to get me back to the airport in good time. My Suite on the second floor was large and represented a several-category upgrade from my booked Deluxe (standard) room. Entering the suite, a walk-in closet to the left housed two dining chairs of all things, with the bathroom off to the right. Ahead, the spacious rectangular bedroom featured a king size bed, two deep armchairs and occasional table, together with a desk/minibar adjacent to additional luggage storage. Amusingly, the bedroom also included two further dining chairs, oddly placed adjacent to the bedside tables. There was no view to speak of from the window – from what I could tell it was mainly of another side of the hotel. The white-painted walls, together with the bright wall lights, ceiling spotlights angled onto the wall, and vinyl faux-wood floor throughout (with no hint at a rug near the bed) lent a stark and clinical atmosphere to the bedroom and was not even remotely luxurious. The overall design was rather cobbled together, a mix of more recent elements (such as the modern ‘artwork’, lighting, flooring and armchairs) combined with dated wooden furniture pieces. Perhaps the most surprising design feature was the shower cubicle protruding like some sort of sleazy spaceship into the bedroom – I was just thankful that I was travelling alone on this occasion. The bathroom itself was decently sized, with a large jacuzzi bathtub, dual sinks and separate room housing toilet and bidet. Amenities were by Hierbas de Mallorca, an unknown brand to me and one that didn’t make it into my suitcase at the end of the stay. Whilst there was plenty of bath and shower gel, body milk and hair conditioner, in an obvious oversight there was no shampoo; it took me a few attempts to get through to housekeeping on the phone, although the shampoo arrived promptly in the end. There were a few thoughtful inclusions in the room; pillow spray and chocolates by the bed, slippers and bathrobes in the bathroom (albeit placed in the bathtub…), complimentary water on the minibar tray, and a Nespresso coffee machine. Other elements confused me; a charger for a non-existent phone on the bedside table, only unbranded black tea on the minibar tray, and no room service menu. Check-out the following morning was a much more efficient affair with no queue, and with the shuttle bus all to myself I left the hotel with a more favourable view than at my arrival. In booking this hotel I had considered staying at the InterContinental in the city centre, a property I’ve experienced and enjoyed a couple of times before. Whilst staying at the IC would undoubtedly have resulted in a more comfortable stay, and whilst the trip from the airport might have been a little quicker in an on-demand taxi despite the longer distance from the airport, this would have been at three times the cost of my CP stay. The Crowne Plaza might not be perfect, but it represents a functional and good value choice for an inter-trip stay.
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Date of stay: August 2019
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Room Tip: Request a room with a view to avoid an internal view.
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3 Helpful votes
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Response from CPMManagement, María Montero, Executive Assistant General Manager at Crowne Plaza Madrid Airport
Responded 22 Apr 2020
Dear James G, Thank you for having shared with us such detailed feedback about your experience at Crowne Plaza Madrid Airport. This type of reviews are, certainly, assisting us on getting a constructive feedback that truly offer us opportunities to improve our services and facilities. I am glad that, after all, we have been appropiated and convenient for your quick stopover, being close to the airport. Hopefully, on your next stay, we will be able to serve you and show you that we can offer you a more rewarding experience. Thank you again for your visit and time. We wish that you and your family stay safe during this COVID-19 crisis. Yours Sincerely,
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konstantinosd965 wrote a review Mar 2020
Athens, Greece2707 contributions109 helpful votes
Crowne Plaza Madrid Airport Hotel is a nice four star hotel in Madrid Barajas International Airport (MAD) with free Airport Shuttle and therefore very convenient (and very practical) if you want to stay one night near the airport (e.g.late arrival, early departure, etc.) The Crowne Plaza Madrid Airport Hotel is a comfortable hotel (nice bedding, spacious room, very clean, modern design) and above all very good service of the staff (e.g. polite and helpful) throughout of the hotel. The room also had a work desk and enough electrical sockets for charging all devices (e.g. mobile phone, laptop, etc.) as well as quick and free WiFi throughout the hotel. In Summary I liked my stay at The Crowne Plaza Madrid Airport Hotel (very good service, very good value for money) and I would stay again if I must stay close to the airport for one night.
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Date of stay: December 2019
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Response from CPMManagement, María Montero, Executive Assistant General Manager at Crowne Plaza Madrid Airport
Responded 1 Apr 2020
Dear konstantinosd965, Many thanks for sharing our experience at the Crowne Plaza Madrid Airport. We love to see that you had a very comfortable and pleasant stay with us. We look forward to welcome you back soon for another enjoyable stay! Yours sincerely, María Montero Executive Assistant General Manager
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isabel p wrote a review Mar 2020
Vienna, Austria509 contributions241 helpful votes
We choose the Crown Plaza because it is the only one which provides 2 double beds. We got our room in the quiet zone which was very nice and also really quiet. But I do have a little critizism - the bedding (duvet) is a bit loud (rustle) the bathroom is huge but has a really small shower (?!) and there was no soapspender next to the bathtub (there is no extra toiletry in the rooms) The TV could be less complicated (even we are really experienced users we couldnt figure it out how to change language etc.) or put a smart TV in. Nice would be (because you were not fully booked at all) that you dont put someone next doors - I think we had flight attenends which came around 1.00 and left 6.00 and didnt bother to get off their shoes on a wooden floor (was a lot of tapping and walking) Nice would be a proper quick breakfast option in the restaurant - a kind little express breakfast (I know you offer some takeaway express breakfast) Great is the free shuttle service from and to the airport.
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Date of stay: March 2020
Value
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2 Helpful votes
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Response from CPMManagement, María Montero, Executive Assistant General Manager at Crowne Plaza Madrid Airport
Responded 23 Mar 2020
Dear isabel p, Thank you for choosing Crowne Plaza Madrid Airport and for taking the time to provide feedback about your experience with us. We are truly thankful for your detailed comments concerning the different services. These ones really assist us on knowing what we are doing well and what needs improvements. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments as a constructive feedback to provide better services day after day. We do apologize for any inconveniences caused and we trust that you will offer us a second chance so that we can proof you a very comfortable and enjoyable stay through out your time at the hotel. Again, thank you for sharing your comments and we remain at your entire disposal. Yours Sincerely, Maria Montero Executive Assistant General Manager
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Hoppis wrote a review Mar 2020
Manchester, United Kingdom28 contributions14 helpful votes
Nice welcoming hotel close to Madrid Barajas airport. The rooms are very big with comfortable beds. You are greeted by nice welcoming staff who are very service minded. You reach the hotel by shuttle bus from the terminal. Be aware that going from T4 to the hotel can take up to 30 min as the shuttle goes via the other terminals and a car rental. Remember to book your return shuttle to the airport or you might be left behind. Hotel has a great breakfast buffet.
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Date of stay: February 2020
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Response from CPMManagement, María Montero, Executive Assistant General Manager at Crowne Plaza Madrid Airport
Responded 13 Mar 2020
Dear Hoppis, Thank you very much for providing such detailed feedback about your experience at Crowne Plaza Madrid Airport. It is always a pleasure to hear that you took advantage from your stay by enjoying all the different services provided. We cannot wait to welcome you back soon to ensure you another enjoyable and comfortable stay. Yours Sincerely,
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ArryJac wrote a review Feb 2020
Northamptonshire, United Kingdom84 contributions26 helpful votes
On business in the area and near this hotel, so it made sense to stay here. :-) Used the shuttle from the airport to the hotel, friendly and efficient service. Wow, what an amazing welcome from Alicia on reception. Kind, helpful, informative and friendly. Asked for a room which overlooked the busy main road and the airport runway and Alicia made it possible. The windows are well insulated, so hardly any noise disturbs either during the day or night. The planes take a low and close approach to the airport, but hardly any noise. There is a “quiet area” of the hotel which can easily be requested. Lovely little sitting area just off reception with a coffee machine which takes euro coins. Thank you to Regimo (housekeeping) for Spanish lessons, coffee, biscuits and a spotless room. We miss you. There is always a couple of taxis waiting outside the gate of the hotel and they will whisk you into the fantastic city of Madrid, taking about 20 minutes for a cost of around 23 euros. We used Uber as well and they worked out more or less the same price as the taxi. Used the restaurant 5 nights running - great chef and enjoyed every meal. A big shout out “Thank You “ to Juan, Leandro and the ever so bubbly Vivian for making every night enjoyable with such friendly, welcoming service. By the way ....Happy hour is between 5pm and 7pm. Breakfast is very good too. Room air conditioning works very well and if the weather turns chilly, which it did, then just turn the dial for heating. Like others have said, we can confirm there is absolutely nothing of interest or use in the immediate area. The nearest Shopping / food mall is Plenilunio a 10 minute taxi ride away, approx 15 euros. If you need an excellent, spotlessly clean, friendly, relaxing, welcoming hotel - check in to the Crowne Plaza Madrid, you will not be disappointed. Thank you to all the staff for looking after us so well during our 8 nights. We’d return in a heartbeat. Muchas Gracias.
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Date of stay: February 2020
Value
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Trip type: Travelled on business
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Response from CPMManagement, María Montero, Executive Assistant General Manager at Crowne Plaza Madrid Airport
Responded 2 Mar 2020
Dear ArryJac, What a wonderful review about your recent stay at Crowne Plaza Madrid Airport. We are truly honored and proud of having delivered you this great memory about your experience with us. Thank you as well for naming all our human team that makes the difference day after day, showing their passion about the job they do. We look forward to serve you again in the near future. Yours Sincerely,
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PRICE RANGE
US$75 - US$190 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza madrid airport hotel madrid
LOCATION
SpainCommunity of MadridMadridRejas / San Blas - Canillejas
NUMBER OF ROOMS
125
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Frequently Asked Questions about Crowne Plaza Madrid Airport
Which popular attractions are close to Crowne Plaza Madrid Airport?
Nearby attractions include Infante de Orleans Foundation Museum (0.7 km).
What are some of the property amenities at Crowne Plaza Madrid Airport?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and airport transportation.
Which room amenities are available at Crowne Plaza Madrid Airport?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Madrid Airport?
Guests can enjoy an on-site restaurant, breakfast, and a snack bar during their stay.
Is parking available at Crowne Plaza Madrid Airport?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Crowne Plaza Madrid Airport?
Conveniently located restaurants include Restaurante Hotel Crowne Plaza, La Nacional, and Las Moreras.
Does Crowne Plaza Madrid Airport have an airport shuttle?
Yes, Crowne Plaza Madrid Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Madrid Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Madrid Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Madrid Airport?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Crowne Plaza Madrid Airport?
Many travellers enjoy visiting Bunker del Jardin Del Capricho (5.0 km).