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Crowne Plaza Madrid Airport

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Crowne Plaza Madrid Airport
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845 Reviews from our TripAdvisor Community

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Showing 474: English reviews
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Olivet, France
Reviewed 3 days ago NEWvia mobile

This hotel is really worth the price in regards to the quality of the room. They are modern, spacious and of course clean. Bathroom was great too. The hotel is close to the airport which is reall convenient. Personnel was very friendly and check-in and out were fast. I would definitely go back. Wifi is free.

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Helpful?
Thank Jetrotteleglobe
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Jetrotteleglobe, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Hotel Crowne Plaza Madrid Airport

London, England
Reviewed 5 days ago NEW

Location The hotel is located on the side of a motorway about 25 minutes or so from the airport. Its about few miles further out than the Marriot. There is nothing in the area and it feels like a industrial business park. There is a free shuttle in that website states it is every 30 min, however I ran to...

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Helpful?
Thank docdot
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, Thank you for your feedback. We apologized that your recent stay did not meet expectations. Our hotel is located 3 KM from T1,T2,T3 and 14 Km from T4. It takes you around 10-15 min by bus/taxi. Our shuttle runs to airport each 15 min from 7:00 to 23:00. We have different buses available. Our rooms are 30mts aprox,...

Stuart, Florida
Reviewed 1 week ago

Booked for March 15-19, 2017 for vacation. Arrived after midnight due to a flight delay. Aiort shuttle took one hour. Upon arrival, we were told that they had cancelled our reservation due to the credit card on file not going through. We were never informed of a cancellation. Stranded in Spain with three young kids. Prior to our departure, we...

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Helpful?
Thank sgkanar
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Sgkanar, Thank you for your feedback. We apologized that your recent stay did not meet your expectations. We contacted to you before your arrival because your credit card was denied. However, we did not receive any answer from your side. Credit cards must be active because we waranty reservations until 18h. This information is provided when you booked our...

Yorkshire, United Kingdom
Reviewed 1 week ago

It is what it is a modern Airport hotel out of town and next to a motorway. The hotel offer a free airport transfer so big tick in the box. Staff at 12.45 at night were helpful and friendly. The room was modern, comfortable and well equipped with a very good bathroom. The only thing was the noise from the...

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Helpful?
Thank MCMB1971
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear MCMB1971, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport

Cairo, Egypt
Reviewed 1 week ago

The hotel has good access to main roads of Madrid. It is a few minutes drive from Madrid Barajas Airport. Rooms are spacious, and equipped with a wide variety of amenities. The breakfast is good with a few typical Spanish items.

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Helpful?
Thank A-Hodaiby
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear A-Hodaiby, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport

Reviewed 1 week ago via mobile

The hotel is perfect for the airport with a free shuttle every 15 minutes (takes about 15 minutes to get to the airport). The rooms are big and comfortable, the hotel is fairly new and even has a pool. Worth it if you need to stay close to the airport however there is nothing around there so don't expect to...

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Helpful?
Thank Dan B
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Dan B, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport

Antibes, France
Reviewed 3 weeks ago

We had a 26-hour stopover in Madrid airport and chose this hotel to stay in. We were staying in the family room, that had two very comfortable double beds. The room is good sized and the bathroom is also great with both a bath and a shower. The hotel offers a free shuttle two and from the airport that is...

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Helpful?
Thank kristi132
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear kristi132, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport

London, United Kingdom
Reviewed 3 weeks ago via mobile

No idea how this could be branded a Crowne Plaza. No real restaurant, snack menu only. Bar staff very rude and unhelpful. General feel of the hotel more motel than IHG. As other guests remarked shuttle very irregular compared to other hotels. There is a lot of choice around the airport this is not one of the ones you should...

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Helpful?
Thank ruperthoughton
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Ruper, Thank you for your feedback. We apologized that your recent stay did not meet expectations. We have a Snack Bar Siesta in the ground floor. It is open from 10:00 to 23:30. Also we have another restaurant “Nature” for menus from Monday to Friday from 13:30 -15:30 and from 19:30 to 23:00 all days. In our menu you...

Forino, Italy
Reviewed 4 weeks ago via mobile

It is not exactly at the airport (20minutes) drive, but they offer a free shuttle servire to and from the airport, the service is very good and the rooms are spacious and of high standard. We did not receive any welcome drink nor letter although club members.

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Helpful?
Thank luigixxxx
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. All IHG rewards members receive a welcome drink or voucher with points. You should book your room through our website. If you book through a travel agency you will not receive points or a welcome drink....

Gwynedd, United Kingdom
Reviewed 4 weeks ago

Disgusted by Customer Service at this hotel. We booked to stay here for one night in transit in Dec 2016. (if only we had known this was nowhere near the airport!) - although the shuttle bus service is easy to find and great to use. we had an issue upon check in- which we brought up with the reception team....

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1Thank WelshEPS
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear WelshEPS, Thank you for your feedback. We apologized that your recent stay did not meet expectattions. We appreciate your comments and will share these with our team so that we can continue to improve our services. Our staff offered your some options regarding your stay. Breakfast was not included for the 4 members. It was included for 2 people...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service

Additional Information about Crowne Plaza Madrid Airport

Address: Calle Lola Flores 1, 28022 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: €62 - €146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Madrid Airport 4*
Number of rooms: 9
Reservation Options:
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Also Known As:
Crowne Plaza Madrid Airport Hotel Madrid
Hotel Style:
#80 Family Hotel in Madrid
#110 Business Hotel in Madrid
#135 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Madrid Airport staff and other travellers.
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Gurugram (Gurgaon), India

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Questions? Get answers from Crowne Plaza Madrid Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None. Stay away from this one!”
 of 5 bubbles sgkanar, 15 Mar 2017 | Read review
“No relevancy. There is only views of a busy motorway or derelict building space outside.”
 of 5 bubbles WelshEPS, 17 Feb 2017 | Read review
“Mind the 'open' shower when you book a suite!”
 of 5 bubbles Ard70, 9 Nov 2016 | Read review
“Be careful with transfer time, they don't care about your departure at all!”
 of 5 bubbles _A3147TO, 29 Oct 2016 | Read review
“Good long term car park.”
 of 5 bubbles Readytoburst, 25 Oct 2016 | Read review
5 of 5