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Crowne Plaza Madrid Airport

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Traveller (379)
Room & Suite (325)
Dining (68)
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Overview
  • Excellent33%
  • Very good43%
  • Average14%
  • Poor4%
  • Terrible6%
Travellers talk about
“madrid airport”(63 reviews)
“free shuttle”(39 reviews)
“shuttle service”(28 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Airport Transportation
4 Star Hotel
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Additional information
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,020)
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Traveller rating
156
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88
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156
232
88
38
44
Show reviews that mention
All reviewsmadrid airportfree shuttleshuttle servicean early flightholiday inn expressbetween flightsnice hotelstayed one nightwake up callfollowing morningan overnight stayunderground parkingother hotelscomfortable bedsthe hotel offersthe ground floorcomfortable stay
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1 - 5 of 558 reviews
Hotel's Favourite
Reviewed 1 week ago via mobile

I stayed at this hotel for one night while transiting through Madrid. The hotel is close to the airport and has a 24 hr shuttle bus service, which is really important. The collection at the airport worked out great, but the following morning I missed...More

1  Thank Ivan D
Response from CPMManagement, Director de Relaciones con Clientes at Crowne Plaza Madrid AirportResponded 1 week ago

Dear Ivan D., Thank you for taking the time to review your stay at Crowne Plaza Madrid Airport. We are pleased to know you had a great stay with us. As you were saying, we provide 24 h. complimentary shuttle and, for us to be...More

Reviewed 3 weeks ago

Stayed at the Crowne near Madrid airport durina a recent visit. It is 10 mins from airport and they also offer a drop facility. Excellent large rooms and good breakfast. Staff is a bit rigid. I left my phone in a cab which dropped me...More

Thank Nishanant
Response from CPMManagement, Director de Relaciones con Clientes at Crowne Plaza Madrid AirportResponded 1 week ago

Dear Nishanant, Thank you very much for sharing your experience with us. I am glad to know that you enjoyed your stay with us. In regards with the CCTV records, the law in Spain is quite rigid when it comes to data protection and we...More

Reviewed 3 weeks ago via mobile

When I arrived at the Crowne Plaza Hotel I was told that my reservation had been canceled. I had received a confirmation email 3 days prior to my arrival. I was told that they had emailed that morning because they could not charge my credit...More

Thank Susan D
Response from IHGService, Guest Relations Manager at Crowne Plaza Madrid AirportResponded 1 week ago

Hi Susan D, Thanks for taking the time to share your experience and for choosing us for your lodging needs. I'm sorry to learn about the canceled reservation and service level let down. We value your thoughts and do know that I've reached out to...More

Reviewed 4 weeks ago via mobile

A few minutes from the airport but the complementary shuttle was quick and frequent. Check in was fine and reception staff dealt with a couple of queries quickly and efficiently. Nice room. Pretty standard but clean and spacious and nice bathroom. All good. Would use...More

Thank Jeannie2207
Response from CPMManagement, Director de Relaciones con Clientes at Crowne Plaza Madrid AirportResponded 4 weeks ago

Dear Jeannie2207, Thank you so much for your kind comment. You made my day with it! Have a great day and we look forward to welcoming you back again in the near future. Best regards, Cristina

Reviewed 14 April 2018 via mobile

Airport Shuttle Service totally unreliable! We had to wait almost one hour instead of the 15 minutes advertised by the hotel. Unacceptable experience for a family with children especially when waiting in front of the airport during a cold April evening.More

Thank Matthias Peter B
Response from CPMManagement, Director de Relaciones con Clientes at Crowne Plaza Madrid AirportResponded 4 weeks ago

Dear Matthias Peter B, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Madrid Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$64 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Best Value Hotel in Madrid
#111 Business Hotel in Madrid
#141 Luxury Hotel in Madrid
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$64 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Best Value Hotel in Madrid
#111 Business Hotel in Madrid
#141 Luxury Hotel in Madrid
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (379)
Room & Suite (325)
Dining (68)
Amenities (48)
Business Centre & Event Rooms (6)
Family and Play Areas (4)
Questions & Answers
Ask a question
Kabrams1618
9 July 2017|
AnswerShow all 5 answers
Response from A-Hodaiby | Reviewed this property |
No, there was no executive lounge. i have stayed there 4 times (latest stay October 2016)
0
Votes
CactusFlower4321
29 April 2017|
AnswerShow all 3 answers
Response from SpanishMoley | Reviewed this property |
Not absolutely sure, it does look like a twenty four hour operation. Try ringing reception they speak english and are very helpful.
0
Votes
tom g
8 December 2016|
AnswerShow all 9 answers
Response from CPMManagement | Property representative |
Dear guest, As son you arrive to airport , please call us. 912063410 Thanks Ana
0
Votes
Google Translation
Room Tips
"all rooms are the same!"
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"Rooms facing motorway have a lot of traffic noise. Some inward facing rooms have double panes that greatly..."
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"very good airport hotel"
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"stay somehwere else"
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