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Hotel Santo Domingo

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Calle de San Bernardo 1, 28013 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (1055)
Room & Suite (772)
Dining (169)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 04/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Santo Domingo
Updated 04/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#302 of 477 hotels in Madrid
Location
Cleanliness
Service
Value
Hotel Santo Domingo enjoys a privileged location in the touristic and commercial center of Madrid. One of its highlights are the 200 themed rooms, with wall paintings by emerging artists, the unmistakable hall, with vaults of porcelain and gold leaf, and the public car park, decorated with evocative and magical scenes. More than 1200 m2 with natural light to family celebrations and corporate events. Swimming pool on the rooftop terrace (only opened during summer months) offers the best view of the very heart of Madrid.
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Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Rooftop terrace
Wifi
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
3357Reviews70Q+A100Room tips
Traveller rating
  • 688
  • 1,310
  • 735
  • 361
  • 263
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Popular mentions
info@aandllanguage.com wrote a review Feb 2021
3 contributions1 helpful vote
A&L International Guardianship Ireland Stayed at Hotel Santa Domingo while on a business trip to Madrid we had a wonderful time and Would like to thank all the staff and management at Hotel Santa Domingo for a lovely stay, clean rooms and great food Many thanks A&L Team
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Date of stay: December 2020Trip type: Travelled on business
1 Helpful vote
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Response from MARKETING HOTEL SANTO DOMINGO, Otros at Hotel Santo Domingo
Responded 11 Apr 2021
Dear A&L Team, We are very glad to hear such a nice words :)) We strongly hope that the situation improves for everyone and we can resume normal activity It will be a pleasure to host you again in the future. Best Regards, Hotel Santo Domingo Team
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Andrea Dal Soglio wrote a review Oct 2020
2 contributions4 helpful votes
The hotel is located in the heart of Madrid, just one minute from Gran Via, one of the main streets of the city. We had a superior room with a fantastic city view, which we enjoyed a lot during the evening time when the city lights turned on. The room was spacious and quiet, the bed very comfy and big. What we liked the most was the terrace with the pool. We really enjoyed our glass of wine while admiring a beautiful sunset over the city. The staff was friendly and welcoming, we will really consider going back for another nice weekend in the city. Very recommended. Andrea & Mel
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Date of stay: September 2020
Location
Service
Sleep Quality
Room Tip: If possible, choose the rooms with the city view.
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2 Helpful votes
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Response from MARKETING HOTEL SANTO DOMINGO, Otros at Hotel Santo Domingo
Responded 11 Apr 2021
Dear Andrea & Mei, We'd like to thank you for having chosen our hotel and for spending some of your time in writing your nice comment. We are very happy that you had a great stay with us and It will be pleasure to host you again in the future. Thank you for the recommendation :)) Best Regards, Teresa Amigo Marketing Department Hotel Santo Domingo
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Jay M wrote a review Sep 2020
Copenhagen, Denmark1 contribution1 helpful vote
From check-in the service was poor. No smiles. The room was OK no complaints there. Since it's corona time our interest was to stay at a 4 star hotel - eat, drink and stay by the pool all weekend. We had a horrible dinner- waiters who brought the wrong food and drinks (TWICE) and threw the food on the table. We had to run after them and ask to get our correct food. No apologies and the waiter even lied and said: "this is what you ordered". We were in a good mood so we laughed it off but decided to eat outside the hotel the next day. The next day we were relaxing by the pool enjoying cocktails when a waiter told us to leave the pool area in 10 minutes because there was a wedding scheduled for the day. We asked why noone told us when booking? We could have booked a different hotel. The manager came and he was SO RUDE. He screamed at us that we must read the notice on the elevator that says "the pool area is subjected to change". We asked how we could know this when we book? We can't read a note in the elevator before we check in!! The manager also told us that we only booked the room and not the hotel facilities. What?! When we turned to go down to the reception the manager pointed to his head like we were crazy. We decided right then to check out. Only to find out they had put extra charges for breakfast on our room!!! We found a better hotel and enjoyed the day at a wonderful pool area with great service close by. DON'T ruin your vacation - find somewhere else. NOT worth it
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Date of stay: September 2020
Rooms
Service
Sleep Quality
1 Helpful vote
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Response from MARKETING HOTEL SANTO DOMINGO, Otros at Hotel Santo Domingo
Responded 20 Sep 2020
Dear guest, We regret that the variation in the pool schedule,that took place on one of the days of your stay, has caused you an inconvenience of such magnitude and a general dissatisfaction with the services offered by the hotel. The usual bathing hours were extended from 09:00 to 11:00 am, to compensate for the two hours that the facility closed on that day, from 14:30 to 16:30 pm. Our reception manager attended to your complaint in a personalized way and he tried to make you understand this particular situation, in courteous and respectful treatment. Once you decided to leave the hotel, he had the courtesy not to charge the last night of your stay. We take into account the comments regarding the catering service, which have already been transferred to the competent person in charge for review. We are deeply sorry that your experience ended in such an unfortunate way and that the staff's efforts to resolve the situation at that moment and achieve a satisfactory stay have not been successful. Best Regards, Teresa Amigo Marketing Department Hotel Santo Domingo
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amandinechaillot wrote a review Aug 2020
Paris, France2 contributions2 helpful votes
I really enjoyed my stay in this hotel in Madrid, the swimmig pool and the rooftop are amazing Warm welcome from all the staff (despite the mask and covid measures) The hotel is close to the city center, very convenient to visit The restaurant is also very good with fair prices
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Review collected in partnership with this hotel
Date of stay: August 2020Trip type: Travelled with friends
1 Helpful vote
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Response from MARKETING HOTEL SANTO DOMINGO, Otros at Hotel Santo Domingo
Responded 24 Aug 2020
Dear guest, Thank you very much for your comment We are very happy that you had a nice stay with us, It will be pleasure to host you again in the future Best Regards, Teresa Amigo Marketing Department Hotel Santo Domingo
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LellaSup&YogaMallorca wrote a review Aug 2020
Silvi Marina, Italy15 contributions4 helpful votes
Hi everyone, just in the way from Madrid and this hotel made my stay in Madrid very pleasant. I came for Bussines, but this hotel is great for couples too, the roof top swimming pool was great , in hot day in August in centre of Madrid you can’t ask for more, the staff in the hotel is very friendly and service great, when I’m next in Madrid I will definitely come back to this one.
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Date of stay: August 2020Trip type: Travelled on business
1 Helpful vote
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Response from MARKETING HOTEL SANTO DOMINGO, Otros at Hotel Santo Domingo
Responded 18 Aug 2020
Dear guest, Thank you very much for your comment. We are very happy that you liked our Hotel, but particullary that you enjoyed the service our staff have provided and the roof top area with the swimming pool, an additional and free service that we offer to our guests, during the summer months, from June to September. It will be pleasure to host you again in the future Best Regards, Teresa Amigo Departamento de Marketing Hotel Santo Domingo
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PRICE RANGE
US$81 - US$172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure madrid santo domingo hotel madrid
FORMERLY KNOWN AS
Mercure Madrid Santo Domingo
LOCATION
SpainCommunity of MadridMadridGran Via / Palacio / Centro
NUMBER OF ROOMS
200
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Frequently Asked Questions about Hotel Santo Domingo
Which popular attractions are close to Hotel Santo Domingo?
Nearby attractions include Gran Via (0.1 km), Dark Street Escape Room (0.4 km), and Linked Minds Escape Room (0.4 km).
What are some of the property amenities at Hotel Santo Domingo?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hotel Santo Domingo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Santo Domingo?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Santo Domingo?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Hotel Santo Domingo?
Conveniently located restaurants include SteakBurger Gran Vía 55, Oven Mozzarella Bar, and Curry Masala.
Are there opportunities to exercise at Hotel Santo Domingo?
Yes, guests have access to a pool during their stay.
Is Hotel Santo Domingo located near the city centre?
Yes, it is 0.9 km away from the centre of Madrid.
Does Hotel Santo Domingo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Santo Domingo?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Santo Domingo?
Many travellers enjoy visiting Royal Palace of Madrid (0.6 km), Plaza Mayor (0.6 km), and Museo Cerralbo (0.6 km).