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NH Collection Madrid Gran Via

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Calle Gran Via 21, 28013 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (225)
Room & Suite (112)
Dining (35)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 30/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NH Collection Madrid Gran Via
Updated 30/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#37 of 477 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
The newly opened NH Collection Madrid Gran Via is in the heart of one of Madrid's most iconic streets. This city center hotel is in an ideal location for shopping at designer boutiques, as well as exploring Gran Via's restaurants, coffee shops, book stores and cocktail bars. The hotel is within walking distance of central attractions, including La Puerta del Sol, Plaza Mayor, Plaza Espana.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Babysitting
Taxi service
Massage
Rooftop terrace
Baggage storage
24-hour check-in
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Snack bar
Rooftop bar
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun terrace
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
349Reviews14Q+A11Room tips
Traveller rating
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Popular mentions
Ribonito wrote a review Mar 2021
Barcelona, Spain21 contributions1 helpful vote
+1
The very rewarding experience thanks to the kindy attention of Cristina at check-in and Javier at check-out . A highly recommended hotel due to its privileged location in the middle of the Gran Via. A very clean room and a very good shower mecanism. As a point of improvement, I would indicate the price of the minibar was not cheap.
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
Room Tip: Get a room to check gran via.
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Response from Eduardo Falces, Atención al cliente/recepción at NH Collection Madrid Gran Via
Responded 20 Mar 2021
Dear Ribonito, Thank you so much for sharing your experience at NH Collectin Gran Via. It was a pleasure hosting you here and providing you the service of our team. We are sure Cristina and Javier will be very happy when they read your comments, they make a big effort to give their best for the guests. We also thank you for giving us your point of improvement, this is always very useful for the future. We hope to see you again very soon! Best regards, Eduardo Falces Concierge & Guest Relations Manager
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nellydish wrote a review Mar 2021
Hong Kong, China13 contributions4 helpful votes
Central location, friendly and efficient staff with a very good Spanish breakfast. Close to all the major shopping outlets and restaurants . Finish your day with a refreshing drink in the roof top Sky Bar
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Review collected in partnership with NH Hotels
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Eduardo Falces, Atención al cliente/recepción at NH Collection Madrid Gran Via
Responded 13 Mar 2021
Dear Nellydish, First of all we would like to thank you for taking the time to write about your experience at the hotel. As you said breakfast is one of our strongest points of the hotel, starting the day with a good meal and in a relaxed atmosphere is what we like to offer to all our guests. Also having the opportunity to enjoy the rooftop with good weather is an amazing experience, we hope you can come back and visit us again in the future, we will make sure you keep feeling special with us. Best regards, Eduardo Falces Concierge & Guest Relations Manager
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CMA1905 wrote a review Aug 2020
Kidderminster, United Kingdom10 contributions1 helpful vote
What amazing views from the top of the hotel, but was majorly let down by the breakfast. For a 5* hotel you expect more. We paid 28Euros for breakfast, to have a collection of bland and dried out croissants. The day after we decided to skip breakfast, walk down the road and stumbled across a cafe where we managed to get fresh breakfast and orange juice for 10 Euros.
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Date of stay: September 2019
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Response from Eduardo Falces, Atención al cliente/recepción at NH Collection Madrid Gran Via
Responded 19 Aug 2020
Dear CMA1905, First of all we would like to ask you if you could please double check if you have written in the right property, after analyzing your comment, we have realize that our breakfast price has never been 28€, it is a maximum of 24,90€ and our hotel is not a five star hotel, but four, so maybe the opinion corresponds to another hotel. If they stay was really here we are glad you enjoyed the amazing views from our rooftop. We are sorry that you had this experience with the breakfast, we always try to give a selection of products, due to safety and security reasons in the current situation we do not offer the breakfast buffet. We would have happily changed any product if it did not suit your taste or by mistake it was not fresh. We thank you again for giving us your feedback which, we are sure, will be very useful to keep improving our service. Have a nice weekend! Best regards, Eduardo Falces Concierge & Guest Relations Manager
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smherrer wrote a review Jul 2020
London, United Kingdom3 contributions2 helpful votes
We often go to NH Collection Hotels because they are excellent, but this stay at the Gran Via Hotel exceeded all of our expectations. The hotel and the rooms are beautifully decorated, offer amazing views of the city, and it's modern and comfortable. The beds and pillows were by far the best we've ever had at hotels. The breakfasts we simply amazing!!! Well worth it! They've devised a safe way to enjoy most of the things you'd find in a buffet, but all packed on your own individual tray. The service was simply outstanding! All the staff went above and beyond to make our stay unforgettable. All the staff was amazing, but Diego always went the extra mile to make our stay unforgettable. Due to COVID19 they have put in place a number of safety measures that made us feel safe at all times. Everything was always spotless. We felt safer than at home! The location of the hotel could not be any better. Right in the heart of Madrid!
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Date of stay: July 2020
Location
Service
Sleep Quality
1 Helpful vote
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Response from Eduardo Falces, Atención al cliente/recepción at NH Collection Madrid Gran Via
Responded 18 Jul 2020
Dear Smherrer, Thank you very much for such a detailed and kind feedback. It is a great pleasure knowing that one of our guests is that happy after staying with us. We think the service we provide is one of the keys to exceed our guests expectations, we are delighted seeing that you noticed these little details. It is also very helpful for us your references to our COVID health and safety measures, one of the most important points right now when you are travelling. Diego and all the team of NH Collection Gran Via thanks you for your trust in the hotel and hope to see you again in the future. Best regards, Eduardo Falces Concierge & Guest Relations Manager
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SPAINDOCTOR wrote a review Jul 2020
Madrid, Spain5345 contributions690 helpful votes
+1
I went to see the terrace But arrived to early Staff was helpful Checking all was clean Hotel is making sure people feel safe After 152 countries and writing a lot I would choose this hotel for sure Gran vía has over 100 years But the fact of having picalagartos terrace is a must Wonderful views Elevator very modern MAdrid is great city
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Date of stay: July 2020
1 Helpful vote
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Response from Eduardo Falces, Atención al cliente/recepción at NH Collection Madrid Gran Via
Responded 8 Jul 2020
Dear Spaindoctor, We are delighted with your kind review, all the team thanks you for sharing your opinion with us. It is very important for the hotel knowing that everything went great during your stay. At this moment, despite the quality, we are very aware with the safety of our guests, it is nice you did notice this. With no doubt our terrace gives our guests the opportunity to enjoy one of the best views in Madrid while having a drink, it is just the perfect spot to end the day. Thank you for recommending us to other travellers, we really appreciate it! We hope you have a nice weekend. Best regards,
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PRICE RANGE
US$132 - US$235 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridGran Via / Sol / Centro
NUMBER OF ROOMS
94
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Frequently Asked Questions about NH Collection Madrid Gran Via
Which popular attractions are close to NH Collection Madrid Gran Via?
Nearby attractions include Fox In A Box Madrid (0.3 km), Civitatis (0.1 km), and Iglesia de San Antonio de Los Alemanes (0.3 km).
What are some of the property amenities at NH Collection Madrid Gran Via?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at NH Collection Madrid Gran Via?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Madrid Gran Via?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to NH Collection Madrid Gran Via?
Conveniently located restaurants include Pizzart Fuencarral, Entre Santos Madrid, and Curry Masala.
Is NH Collection Madrid Gran Via located near the city centre?
Yes, it is 0.6 km away from the centre of Madrid.
Are any cleaning services offered at NH Collection Madrid Gran Via?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at NH Collection Madrid Gran Via?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to NH Collection Madrid Gran Via?
Many travellers enjoy visiting Royal Palace of Madrid (1.1 km), Plaza Mayor (0.7 km), and Museo Cerralbo (1.2 km).
Is NH Collection Madrid Gran Via accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.