Relais & Chateaux Heritage Madrid Hotel
239 reviews
#8 of 473 Hotels in Madrid
Save
Share
Calle de Diego de Leon 43, 28006 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
eDreams
Orbitz.com
Priceline
View all 16 deals
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Full view
View all photos (225)225
Room & Suite (47)
Dining (38)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Relais & Chateaux Heritage Madrid Hotel
Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 473 hotels in Madrid
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
Heritage Madrid Hotel has 46 rooms, 7 of them suites, where our main objective is to make you feel a unique experience in one of the best hotels in Madrid. All the rooms have high-speed Wi-Fi, flat-screen TV and Ihome designed to make your stay more comfortable and enjoyable. The nineteenth century furnishings have been brought from different European countries providing a cozy and quiet atmosphere. At Heritage Madrid Hotel all the details are cared to the maximum detail with luxury, refinement and comfort making you feel at home.
Read more
Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Meeting rooms
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Taxi service
Solarium
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Laptop safe
Wake-up service / alarm clock
Minibar
iPod docking station
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Charming
Languages Spoken
English, Spanish
Location
Full view
96Great for walkers
Grade: 96 out of 100
238Restaurantswithin 0.5 km
18Attractionswithin 0.5 km
Contact
Calle de Diego de Leon 43, 28006 Madrid Spain
Name/address in local language
Getting there
Diego de LeónMadrid Metro5 min
Nuñez de BalboaMadrid Metro5 min
239Reviews6Q+A20Room tips
Reviews
Traveller rating
- 218
- 17
- 2
- 0
- 2
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
It is a magnificent and excellent boutique hotel, with a complete quality and service. well above the city average. You have to stay here to enjoy the true charm of a hotel. Everything that is perceived and savored, as well as the dedication of his exalted persnal, is little to summarize in this comment.
Read more
Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled on business
Room Tip: they are so complete and equipped that you would have to write a long list
See more room tips
1 Helpful vote
Helpful
Response from HeritageM1, Propietario at Relais & Chateaux Heritage Madrid Hotel
Responded 26 Mar 2020
Dear Jesus, We would like to express our sincere appreciation for coming to stay with us and for taking the time to share your great feedback. Many thanks for your kind words regarding the service you received from the team. We are glad that we have managed to meet your expectations on so many levels. From all of us at Relais & Châteaux Heritage Madrid Hotel, we thank you for your wonderful review and hope to host you again soon! Kind Regards, Verónica García.
Read more
Dinner is not great . Breakfast is okay but not special at all. Service in the "restaurant" is very poor The so called "bar" at the top floor balcony is really a joke . In these days nobody was there to serve you anything . The Hotel just openend , it looks okay but not special .
Read more
Review collected in partnership with this hotel
Date of stay: March 2020Trip type: Travelled with family
Room Tip: rooms are okay and nicely decorated .
Not great but good.
If i compare with all the 5* hotels...
See more room tips
1 Helpful vote
Helpful
+1
Exceptional from checking in to checking out! I could say we felt just like home. We stayed in the Junior Suite and the room had all that we needed, very spacious, very elegant with a beautiful design and a very comfortable bed. The view from the room balconies over the boulevards is wonderful. Great customer service! The hotel staff was very attentive to detail during our 5 days stay. During our vacation in Madrid, I have proposed to my girlfriend for engagement and the hotel staff were a part of this beautiful love story helping me out preparing surprises throughout our stay! On our last night stay they left beautiful note written in our language with beautiful wishes! I chose this hotel for many reasons considering our visit purpose and the location was also an important factor. If you wish to stay central but closer to the Madrid best district and get the local people feeling I highly recommend it!…
Read more
Date of stay: February 2020Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from HeritageM1, Propietario at Relais & Chateaux Heritage Madrid Hotel
Responded 17 Mar 2020
Dear Sebastian, Thank you for the glowing review of our hotel. I would like to express my deepest gratitude for choosing to stay at Relais & Châteaux Heritage Madrid Hotel and sharing such a lovely feedback about your experience. We are pleased to hear that our team members did their best to ensure your daily adventure was exciting and worthwhile. That is what Heritage Hotel is all about. We aim to make every stay memorable with our personalized service and bespoke experience. Your recognition is very motivating for us to keep up our good work and improve further. It was a real pleasure for all of us to create these special moments for you throughout your stay and we are sincerely happy that you enjoyed them so much. We hope we will have the opportunity to welcome you back very soon. Sincerely, Verónica García.
Read more
We arrive in our cab from the train station about 2pm, as we approach the doors they open and a gentlman in a black suit greets us at the door he takes our two giant suitcases and in we go. A porter leads us down the stairs into a foyer with undersated refined grandeur and we are seated at an antique desk given bottles of water and go through our check in process. We ask about recommendations for lunch a phone call later we have a reservation at Canadio the only Cantabrian restaurant in Madrid (look it up its so worth it and no way you are just walking in off the street way too busy). We next get walked though the hotel by the porter. We see the dining area, he brings us up to the 7th floor outdoor dining area, then to the solarium on the roof before bringing us to our room showing off the balcony and how everything in the room functions. Not once did I see anything out of place, there was meticulous attention to lighting, decoration everything. We walked to our lunch reservation about 5 minutes away and then took a stroll through the neighborhood after. If you want to shop 5th avenue type stores this is the area of Madrid to do it, not quite in my price range but notable. We also stumbled upon the American Embassy. We ate dinner at Haroma the in hotel restaurant and frankly amazing. I can not believe the food and service we got and how affordable it was. If you miss dinner here your trip is not complete. Our server forgive me I do not know here name was from Argentina and we had such a great time speaking with her as well as the Maitre. Before entring for dinner the front desk supervisor (again bad with name) checked us in for our flight the flowing morning, called us a car for a ride to the airport, and then spent time telling us some amazing stories about is father in law a photographer (let him tell you the stories) and showed us some history of the city. Wish we never had to leave and go back to real life, the hotel was perfect.…
Read more
Date of stay: February 2020
Location
Service
Sleep Quality
1 Helpful vote
Helpful
Response from HeritageM1, Propietario at Relais & Chateaux Heritage Madrid Hotel
Responded 28 Feb 2020
Dear guest, We can’t thank you enough for writing such a superlative and detailed review! It is very delighting to read that you enjoyed all aspects of your room I’m also extremely glad that our staffs have well taken care of you for a seamless experience. We truly hope that you will have a chance to return to Madrid and we would be so grateful to be able to welcome you back. Sincerely, Verónica Garcia
Read more
Charming small hotel with superior service. The rooms are nicely decorated and our room had a lovely balcony with a sitting area. The best part of this hotel is the staff. They were so helpful with all of our requests. Charming restaurant with lovely staff.
Read more
Date of stay: February 2020
Rooms
Service
Sleep Quality
Helpful
Response from HeritageM1, Propietario at Relais & Chateaux Heritage Madrid Hotel
Responded 27 Feb 2020
Dear Guest, We would like to express our sincere appreciation for you coming to stay with us and for taking the time to share your great feedback. We will continue living up to Heritage Relais & Chatêau ´s commitment to a service that comes from the heart and hope that your review will inspire others to discover our little paradise in the heart of Madrid! We all hope that you will be able to come back and stay with us soon. Kindest Regards, Veronica García.
Read more
PRICE RANGE
US$198 - US$460 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Heritage Madrid Hotel
LOCATION
SpainCommunity of MadridMadridSalamanca (District) / Lista / Barrio de Salamanca
NUMBER OF ROOMS
46
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing Frequently Asked Questions about Relais & Chateaux Heritage Madrid Hotel
Which popular attractions are close to Relais & Chateaux Heritage Madrid Hotel?
Nearby attractions include Edificio Metrópolis (0.2 km), CAZORLA (0.4 km), and Karaoke Decibelios (0.2 km).
What are some of the property amenities at Relais & Chateaux Heritage Madrid Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Relais & Chateaux Heritage Madrid Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Relais & Chateaux Heritage Madrid Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Relais & Chateaux Heritage Madrid Hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Relais & Chateaux Heritage Madrid Hotel?
Conveniently located restaurants include Casa Carola, Bangalore Modern Indian Cuisine, and Alcaravea castello.
Does Relais & Chateaux Heritage Madrid Hotel have an airport shuttle?
Yes, Relais & Chateaux Heritage Madrid Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Relais & Chateaux Heritage Madrid Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Relais & Chateaux Heritage Madrid Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Relais & Chateaux Heritage Madrid Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Relais & Chateaux Heritage Madrid Hotel?
Many travellers enjoy visiting Royal Palace of Madrid (3.5 km), Plaza Mayor (3.2 km), and Museo Cerralbo (3.2 km).