Boutique hotel with grand hospitality. The management was exquisitely polite and friendly. Very helpful in every way. Going out of their way to accommodate our massive luggage . Breakfast team was superb with ladies there extremely kind and ready to serve us in every way to the best of their ability. We will for sure come back whenever we travel back to madrid. Very pretty rooms and welcome with champagne bottle was so thoughtful.
We were returning guest. The location is excellent, we were walking everywhere. The exterior of the building is beautiful, inviting. The inside is clean, nice ,old and new at the same time. Our room was spacious , well decorated and very comfortable . Cleanliness was five star. The bathroom was clean, modern and comfortable. The toiletries were Etro, super good quality. Breakfast was delicious. We had lunch in the restaurant, food and service were real good. The staff was very friendly and polite. We had a great time, we will definitely return.
I stayed here 1 night then moved on to Rosewood. The hotel is lovely, small with a good but uninspiring name restaurant. I cannot find fault but a certain vibe is missing. Staff very nice, room service breakfast delicious. I think if it were not January, and privacy rather than buzz and fun people is more your thing then this is for you
We just stayed for one week at this charming hotel. After 2 days we already felt at home. We liked everything about it. The staff, the location and the beautiful and tasteful decor. The breakfast was excellent and served in a wonderful way. We also had dinner in the restaurant twice and we were not disappointed. This is a hotel that we will return to when in Madrid next time.
We decided to stay in a few different hotels on this trip to gain a broader experience of Madrid. This was our last hotel - it is beautiful. Elegant and stylish. Beautiful building with an eclectic mix of decor. Lots of period 19th Century furniture. Some bold fabric prints. Very comfortable bedrooms. An excellent restaurant. Delightful staff.
We spent in this cozy and elegant Heritage Hotel our 5 days trip to Barrio Salamanca in Madrid. The staff is verte kind and answer at the best at any request you will send to them. Breakfast is very good and you can find or ask any thing or food you can imagine: 5 stars at all for this service! Rooms (we lodge in a familiar room thad connect each other two rooms with two bathrooms) are very large and comfortable and housekeeping is precise and efficient. We are here to give a special thanks for the kind help to any member of the staff and we all hope to be back very soon... hasta pronto...!
Can things go better when your vacation starts with whole family getting a severe cold. Well in all honesty, they can thanks to super kind staff and manager at the Relais & Chateaux Heritage Hotel . We were forced to stay in Madrid due to medical reasons, but Heritage hotel made us feel like royals. Rooms and food were perfect, service was beyond impeccable. Can not recommend more this hotel
What a great experience in our first trip to Madrid. All of the team went above and beyond helping with a rescheduling situation, and wouldn’t quit until resolved. We had attaching rooms, and they were spacious for Europe, and great with our kids!
Small hotel close to the center of Madrid with excellent service tailored to one’s needs. Wonderful room. One felt at home with a 5 star personal treatment. All easy and smooth and cozy. They made one feel special, which is what one expects at this level. Will definitely go back to be pampered again.
The Heritage lives up to its name with classical design and attention to detail in every aspect of the decor. Yet seamlessly integrated into the comfortable and well appointed rooms are USB charging ports and outlets and contemporary shower and vanity fixtures. Wi-Fi is excellent. The included breakfast is a magnificent buffet of cereals, fruits, meats, cheeses and juices accompanied by a generous cook to order menu. The evening menu is likewise superb with a tasting menu, fabulous starters, and a good selection of meat and fish dishes. Service is excellent. The staff throughout is professional, gracious and friendly. Highly recommended!