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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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#11 of 500 hotels in Madrid
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Heritage Madrid Boutique and Gastronomic Hotel has 46 rooms, 7 of them suites, where our main objective is to make you feel a unique experience in one of the best hotels in Madrid. All the rooms have high-speed Wi-Fi, flat-screen TV and Ihome designed to make your stay more comfortable and enjoyable. The nineteenth century furnishings have been brought from different European countries providing a cozy and quiet atmosphere. Our Haroma restaurant is overseen by two Michelin star executive chef Mario Sandoval, whose philosophy highlights the importance of using fresh, local ingredients and a menu that emphasizes seasonal foods. At Heritage Madrid Hotel all the details are cared to the maximum detail with luxury, refinement and comfort making you feel at home.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Children Activities (Kid / Family Friendly)
Taxi service
Business Centre with Internet Access
Meeting rooms
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Solarium
Rooftop terrace
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Laptop safe
Wake-up service / alarm clock
Minibar
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Boutique
Languages Spoken
English, Spanish
Hotel links
Location
98Great for walkers
Grade: 98 out of 100
214Restaurantswithin 0.5 km
18Attractionswithin 0.5 km
Contact
Calle de Diego de Leon 43, 28006 Madrid Spain
Name/address in local language
Getting there
Diego de LeónMadrid Metro5 min
Nuñez de BalboaMadrid Metro5 min
Car HireSee all Madrid car hire
317Reviews8Q+A26Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Boutique hotel with grand hospitality. The management was exquisitely polite and friendly. Very helpful in every way. Going out of their way to accommodate our massive luggage . Breakfast team was superb with ladies there extremely kind and ready to serve us in every way to the best of their ability. We will for sure come back whenever we travel back to madrid. Very pretty rooms and welcome with champagne bottle was so thoughtful.
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Date of stay: December 2022
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Verónica Garcia, Dueño at Relais & Chateaux Heritage Madrid Hotel
Responded 1 week ago
Dear guest, Thank you for your comment on TripAdvisor regarding your recent stay at Heritage Relais & Chatêau Hotel. Your feedback is very helpful to others thinking of staying with us. Wonderful to know that you loved our breakfast and that our staff have well taken care of you. We pride ourselves in showcasing the very best of Madrid and we look forward to welcome you back in the near future. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We were returning guest. The location is excellent, we were walking everywhere. The exterior of the building is beautiful, inviting. The inside is clean, nice ,old and new at the same time. Our room was spacious , well decorated and very comfortable . Cleanliness was five star. The bathroom was clean, modern and comfortable. The toiletries were Etro, super good quality. Breakfast was delicious. We had lunch in the restaurant, food and service were real good. The staff was very friendly and polite. We had a great time, we will definitely return.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Verónica Garcia, Dueño at Relais & Chateaux Heritage Madrid Hotel
Responded 15 Jun 2022
DearGuest, We would like to express my deepest gratitude for choosing to stay at Heritage Relais & Chatêau Hotel and sharing such lovely feedback about your experience. We are delighted to read that you got to experience so much of our hotel and that our interior design as much of our hotel and that our interior design as well as our friendly staff created lasting memories for you. We´re delighted to learn that you enjoyed your overall experience and had the chance to try our restaurant la Haroma. Thank you for your positive observation and we look forward to your return visit in a not too distant future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here 1 night then moved on to Rosewood. The hotel is lovely, small with a good but uninspiring name restaurant. I cannot find fault but a certain vibe is missing. Staff very nice, room service breakfast delicious. I think if it were not January, and privacy rather than buzz and fun people is more your thing then this is for you
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We just stayed for one week at this charming hotel. After 2 days we already felt at home. We liked everything about it. The staff, the location and the beautiful and tasteful decor. The breakfast was excellent and served in a wonderful way. We also had dinner in the restaurant twice and we were not disappointed. This is a hotel that we will return to when in Madrid next time.
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Date of stay: January 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Verónica Garcia, Dueño at Relais & Chateaux Heritage Madrid Hotel
Responded 1 week ago
Dear guest, Thank you indeed for taking the time to relay your detailed and honest feedback of your recent stay with us. It is heart warming to know you feel like home at Heritage Relais & Chatêau Hotel. We love showcasing the very best of Madrid through our sevice, cuisine, hotel design and location and we're delighted to hear that you enjoyed it. We hope we will have the opportunity to welcome you back very soon. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We decided to stay in a few different hotels on this trip to gain a broader experience of Madrid. This was our last hotel - it is beautiful. Elegant and stylish. Beautiful building with an eclectic mix of decor. Lots of period 19th Century furniture. Some bold fabric prints. Very comfortable bedrooms. An excellent restaurant. Delightful staff.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Verónica Garcia, Dueño at Relais & Chateaux Heritage Madrid Hotel
Responded 1 week ago
Dear Guest, We would like to express our sincere appreciation for you coming to stay with us at Heritage Relais & Chatêau Hotel and for taking the time to share your great feedback. We love showcasing the very best of Madrid through our hotel design. It is very delighting to read that you enjoyed all aspects of your room, We pride ourselves in showcasing the very best of Madrid and we look forward to welcome you back in the near future. Best Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent in this cozy and elegant Heritage Hotel our 5 days trip to Barrio Salamanca in Madrid. The staff is verte kind and answer at the best at any request you will send to them. Breakfast is very good and you can find or ask any thing or food you can imagine: 5 stars at all for this service! Rooms (we lodge in a familiar room thad connect each other two rooms with two bathrooms) are very large and comfortable and housekeeping is precise and efficient. We are here to give a special thanks for the kind help to any member of the staff and we all hope to be back very soon... hasta pronto...!
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Verónica Garcia, Dueño at Relais & Chateaux Heritage Madrid Hotel
Responded 3 weeks ago
Dear Stefano, Thank you for your comment on TripAdvisor regarding your recent stay at Heritage Relais & Chatêau Hotel. We love showcasing the very best of Madrid through our sevice, cuisine, hotel design and location and we're delighted to hear that you enjoyed it. We truly appreciate your feedback about our services and the staff and will work harder to continuously upgrade and improve our products for your future comfort and entertainment. From all of us at Heritage Hotel, we thank you for your wonderful review and hope to host you again soon! Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Can things go better when your vacation starts with whole family getting a severe cold. Well in all honesty, they can thanks to super kind staff and manager at the Relais & Chateaux Heritage Hotel . We were forced to stay in Madrid due to medical reasons, but Heritage hotel made us feel like royals. Rooms and food were perfect, service was beyond impeccable. Can not recommend more this hotel
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Verónica Garcia, Dueño at Relais & Chateaux Heritage Madrid Hotel
Responded 3 weeks ago
Dear Nikolas, Thank you for choosing to stay with Heritage Relais & Chatêau Hotel. We are very proud to read that you had a very good experience with us. We would also like to thank you not only for taking the time to write this review but also for your suggestions. We hope that if you ever decide to come back to Madrid, you will choose us as your hotel. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a great experience in our first trip to Madrid. All of the team went above and beyond helping with a rescheduling situation, and wouldn’t quit until resolved. We had attaching rooms, and they were spacious for Europe, and great with our kids!
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Verónica García, Dueño at Relais & Chateaux Heritage Madrid Hotel
Responded 3 Jan 2023
Dear Jeremy, It is wonderful to read your heartwarming message on TripAdvisor and we thank you so much for your valuable time to share your experience with other fellow travelers. We are thrilled that you enjoyed your stay with us so much and it is our personal pleasure to ensure that each and every guest leaves us with fond memories. We take note of your preference for the Family room with two connecting rooms for your (hopefully!) future visits! We trust we will have the opportunity to welcome you back to the Relais & Châteaux Heritage Madrid Hotel. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Small hotel close to the center of Madrid with excellent service tailored to one’s needs. Wonderful room. One felt at home with a 5 star personal treatment. All easy and smooth and cozy. They made one feel special, which is what one expects at this level. Will definitely go back to be pampered again.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Verónica García, Dueño at Relais & Chateaux Heritage Madrid Hotel
Responded 3 Jan 2023
Dear guest, Thank you so much for having taken the time to write such favourable review of Relais & Chatêau Heritage Madrid Hotel and for your compliments. We will continue living up to Heritage Relais & Chatêau's committment to a service that comes from the heart and hope that your review will inspire others to discover our little paradise in the heart of Madrid! We thank you for your wonderful review and hope to host you again soon! Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Heritage lives up to its name with classical design and attention to detail in every aspect of the decor. Yet seamlessly integrated into the comfortable and well appointed rooms are USB charging ports and outlets and contemporary shower and vanity fixtures. Wi-Fi is excellent. The included breakfast is a magnificent buffet of cereals, fruits, meats, cheeses and juices accompanied by a generous cook to order menu. The evening menu is likewise superb with a tasting menu, fabulous starters, and a good selection of meat and fish dishes. Service is excellent. The staff throughout is professional, gracious and friendly. Highly recommended!
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Date of stay: December 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Verónica García, Dueño at Relais & Chateaux Heritage Madrid Hotel
Responded 3 Jan 2023
Dear guest, Thank you indeed for taking the time to relay your detailed and honest feedback of your recent stay with us. It is very delighting to read that you enjoyed all aspects of your room I’m also extremely glad that our staffs have well taken care of you for a seamless experience. We´re delighted to learn that you enjoyed your overall experience and had the chance to taste our breakfast and that you personally enjoyed your journey of culinary discovery at our restaurant Haroma. Chef Mario Sandoval and his team will surely be delighted to recognise and share your words of praise. From all of us at Heritage Hotel, we thank you for your wonderful review and hope to host you again soon! Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$257 - US$556 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Heritage Madrid Hotel
LOCATION
SpainCommunity of MadridMadridSalamanca (District) / Lista / Barrio de Salamanca
NUMBER OF ROOMS
46
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Claim Your ListingRELAIS & CHATEAUX HERITAGE MADRID HOTEL - UPDATED 2023 Reviews
Frequently Asked Questions about Relais & Chateaux Heritage Madrid Hotel
Which popular attractions are close to Relais & Chateaux Heritage Madrid Hotel?
Nearby attractions include CAZORLA (0.4 km), Karaoke Decibelios (0.2 km), and Margarita (0.3 km).
What are some of the property amenities at Relais & Chateaux Heritage Madrid Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Relais & Chateaux Heritage Madrid Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Relais & Chateaux Heritage Madrid Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Relais & Chateaux Heritage Madrid Hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Relais & Chateaux Heritage Madrid Hotel?
Conveniently located restaurants include Taberna de Peñalver, Mano De Santa, and Txirimiri Pardinas.
Are any cleaning services offered at Relais & Chateaux Heritage Madrid Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Relais & Chateaux Heritage Madrid Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Relais & Chateaux Heritage Madrid Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Relais & Chateaux Heritage Madrid Hotel?
Many travellers enjoy visiting Royal Palace of Madrid (3.5 km), Plaza Mayor (3.2 km), and Museo Cerralbo (3.2 km).
Is Relais & Chateaux Heritage Madrid Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.