AXEL HOTEL MADRID

About

4.5

Excellent

825 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

Axel Hotel Madrid is located in Atocha Street number 49, in the famous “Barrio de las Letras”, and it will be surrounded by the most emblematic streets of the city, in a bohemian atmosphere that combines shopping, good gastronomy and fun. The hotel has 88 rooms, and in Axel Hotel Madrid you will find a meeting point in the capital, with its innovative spaces made specially so you can treat yourself and have fun, always loyal to Axel’s concept of style, design, comfort and cosmopolitan environment.

Full view

Property amenities

Free High Speed Internet (WiFi)

Pool

Fitness Centre with Gym / Workout Room

Bar / lounge

Meeting rooms

Spa

Rooftop terrace

Baggage storage

Free internet

Wifi

Internet

Sauna

Pool / beach towels

Rooftop pool

Pool with view

Outdoor pool

Restaurant

Breakfast available

Breakfast buffet

Poolside bar

Rooftop bar

Concierge

Non-smoking hotel

24-hour front desk

Dry cleaning

Laundry service

Room features

Non-smoking rooms

Suites

Air conditioning

Room service

Safe

Minibar

Flatscreen TV

Good to know

HOTEL CLASS

HOTEL STYLE

Value

Trendy

Languages Spoken

French, Spanish

Location

Full view

100Great for walkers

689Restaurantswithin 0.5 km

196Attractionswithin 0.5 km

Contact

Calle Atocha 49, 28012 Madrid Spain

Name/address in local language

Getting there

Barajas Airport14 kmSee all flights

Antón MartínMadrid Metro2 min

Vodafone SolMadrid Metro4 min

Car HireSee all Madrid car hire

Nearby restaurants

Moratin Vinoteca Bistrot

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Nearby attractions

4 minHorseback Riding Tours

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Neighbourhood

Huertas

Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.

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825Reviews19Q+A51Room tips

Good Location

Just back from a three night stay at Axel hotel madrid. Really good location, walking distance to lots of bars / restaurants / shops. Boutique style hotel and quite dark decor, similar style to the malmaison chain in the uk, friendly welcoming staff. Decent buffet style breakfast. We were disappointed to discover that the pool rooftop bar was out of action for our stay, we felt we should have been told this on booking. In fact we only found out by chance through other guests, the roof area could be lovely but with the bars shut and no cushions on seats it looked abandoned. The pool pictures are very deceptive - it is no more than 1m wide. House keeping was poor, we saw no one for the first day and although the room was cleaned on day two we didn't have clean towels or the cups etc cleaned. We also had similar shower flooding problems like the previous reviewer. We paid over £200 per night for this hotel and booked it for the roof top bar / pool area - so were disappointed and wouldn't recommend it…

Date of stay: September 2019

Value

Location

Service

Dear ScottishBird79, Thank you very much for your very well detailed review. First of all, let me thank you for having chosen our property for your stay in madrid. Indeed , we have one of the best locations in Madrid, within walking distance to the main monuments and attractions of the city as well as bars, restaurants, and nightlife places. Our style has nothing to do with maimaison in the UK. our deco is inspired in " La Movida MadrileÑa", a movement that was taking place in the 80 s and has its origin here in the city of Madrid and it was a tribute not only to the city but to our history to introduce all the elements you do mention in your review. I understand, however, that coming from abroad it is sometimes difficult to understand. Our rooftop Bar pool, is adapted to the urban space of the building and it cannot be bigger because we have no space. I strongly advise to visit our properties in Ibiza, Maspalomas, or Miami if you are looking for bigger pools. The service Bar upstairs is indeed closed as the season is gone now. Alternatively you have our PARU Bar and restaurant open on our low ground floor the whole day, and offering you a wide range variety of cocktails and drinks. Guests are more than welcome to take their drinks upstairs if they wish to and enjoy the rest of the services, which are all opened. As a 4 stars property we offer our turndown service daily from 09 am until 18 pm free of charge. Towels on the floor are always changed , otherwise and complying with our commitment to the environment, no towels on the rail are changed as we do understand the guest does not want to change them, but we do provide with as many towels as you need daily. Pur front desk department works 24 hours per day the whole year as well, if we failed, and are at your total disposal to provide not only with towels, but with anything you may need. In regards of your flooding problems, it would have been great to be reported as we have no records of any report, and therefore we could not provide with any alternative. Again, its is such a shame to read this things when it is too late to sort them out. I am so sorry you were disappointed and went through the experience you do describe, specially, cause we are here to make your stay a memorable one. I thank you , however, to bring al these issues to our attention so we can use them for training purposes, Thank you very much Kind Regards Saul Canal General Manager AXEL HOTEL MADRID

Epic Disappointment

Stayed here for two nights. Our initial room (402) was set up like a studio apartment, with the shower and toilet right next to the bed. The first time my husband used the shower, it hadn't been on even three minutes, the entire room was flooded, with a drain barely working and no lip to the tiny enclosure itself. He turned off the water, jumped out of the shower and we got to work containing the mess, the water by this time was even under the bed and soaking our stuff on the opposite side of the room, going under the baseboard to the room next door. He went to the front desk to raise the alarm, came back up to help me finish cleaning and trying to salvage our belongings. Thirty minutes pass with no one coming to check on us. Then forty-five. My husband goes back downstairs to remind them. Finally they send someone up, and by this time, we've completely cleaned the entire mess between our towels and bathrobes. Turns out, there was no problem with the drain, just too much water that couldn't be drained fast enough. Design flaw. The maintenance guy was really sweet, did his best, took away our sopping wet towels and bathrobes, brought us fresh linens, and it was then we realized we were expected to stay in a very damp room with nowhere dry to air out our things. My husband goes back downstairs, makes it clear how bad the mess was, explains maybe they didn't understand the magnitude since we were so quick to clean it up. They agree to move us. We were moved to room 314, a larger room with more separation between the bathroom area and the bed. My husband goes to take a shower again, finishing what he started at by this point, was hours earlier. While the shower enclosure was larger, the same thing starts to happen again! This time less than a minute in! We were ready this time though, with me standing outside the shower stall, watching the water creep out and blocking it where I could. Finally we figured out the work around of turming the water on for short bursts. How anyone takes a full ten minute shower here is beyond us. Skip to later that night, it's late, all my husband wants to do is rest. We had been in this room for hours and it was still stifling hot. Zero air movement despite us looking up how to operate the thermostat to make sure we weren't doing something wrong. My husband goes back down to the front desk again, confirms we have it on the right setting, was told "Sometimes it takes a bit". Longer than 6+ hours? Awful. Do not stay here. Money better well spent at any of the Catalonia hotels in our experience. From what we can tell, this place is a marketing gimmick trying to act as a boutique hotel. Thanks for ruining my husband's birthday, Axel Hotel. We will not be back.…

Date of stay: September 2019Trip type: Travelled as a couple

Dear Ms Suarezmd, Thank you very much for taking the time to leave a review on Tripadvisor. First of all, please accept our most sincere apologies for the inconveniences. We definitely have tried our best but we have failed on this occasion . Even though our property is brand new as it was opened in 2017 and we have high maintenance here at the hotel, we fully understand that this issues can happen from time to time. Moving your room and upgraded you was the right decision and it is very uncommon it did happen again. . It was definitely not our intention to ruin any experience , on the contrary, and if we have something remarkable at the hotel that its our customer service and the ability to please all of our guests expectations. Again thank you very much for having shared with us as this situation will be used for training purposes, Kind Regards Saul Canal General Manager AXEL HOTEL MADRID

Great boutique hotel

Had a fantastic stay here. All of the staff were very friendly and always helpful. It’s a very central location which means that everywhere is within easy walk distance. The Sky bar was out of operation whilst we were there but the pool, gym, and sauna were working fine and you could bring drinks up from the bar on the ground floor, a good place to chill after a days sightseeing.…

Date of stay: September 2019Trip type: Travelled as a couple

Dear paulrD8852PF, Thank you very much for your great review. How wonderful to read your stay was fantastic and you did enjoy our facilities and service. Indeed, our Sky bar season is over already, but the area is opened for the guests in house to enjoy the sun, The pool, The gym and of course our Hamman area. We are looking forward to welcome you back very soon to any of our Axel Hotels Worldwide, Warmest Regards Saul Canal General Manager AXEL HOTEL MADRID

Amazing hotel with excellent staff

Very well located hotel to visit Madrid and enjoy the night life. My room was excellent with high comfort and great design. The rooftop is great, even if the pool bar was closed for technical issues, but the views are astonishing. But what makes this hotel really amazing is its staff, especially Alberto who is the nicest guy you could ever met at a front desk. Always smiling and happy to help you and make you feel at home, he'll totally make your stay unforgettable.…

Date of stay: September 2019Trip type: Travelled solo

Dear Dams 418, Thank you very much for your review. I am so happy you did enjoy your stay and that the service was up to the standards. I will definitely praised the team specially Alberto. We are looking forward to welcome you back very soon to any of our Axel Hotels Worldwide, Warmest Regards Saul Canal General Manager AXEL HOTEL MADRID

Great Service, great location

I really enjoyed this hotel. The front desk staff are incredibly friendly and attentive from start to finish. The rooms were ample and nicely appointed. Great showers and bathroom amenities. The rooftop has a great vibe, the gym is sufficient and the massage services are amazing. I highly recommend the latter. I would also recommend the bar in the lobby, as well as the Peruvian/sushi bar across the way. Fantastic service, great beverages and wonderful food. If anyone asks - YES - this is the perfect place for your stay in Madrid.…

Date of stay: September 2019

Value

Cleanliness

Service

Room Tip: overlooking the courtyard out back

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Dear DrROConnor, Thank you very much for your great review. I am so glad you have had a great stay and that our staff took excellent care of you. Please come back very soon and visit us again, Warmest Regards Saul Canal General Manager AXEL HOTEL MADRID

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We have a reservation at your Hotel for September 17. We will be landing that morning. Could u let me know the best options to get from the airport to your hotel Thanks Rudy Brenner pas

Dear Rudy , First of all, thank you very much for choosing us for your upcoming visit to Madrid. Reaching Axel Hotel Madrid from Barajas Airport is very easy: - If you're landing on Terminal 4/4S, we recommend you take the Renfe C1-C10 suburban train to the Atocha train station; Once there, you can walk about 15 minutes towards Calle Atocha. The train trip takes 30 minutes and the price is € 2.60 - If you land in terminals 1, 2 or 3, you can use the metro following this itinerary: from the Airport, line Nº8 until you reach Nuevos Ministerios; in Nuevos Ministerios, line Nº10 to Tribunal; in Tribunal, line Nº1 to Antón Martín, two minutes walking from the Hotel. The subway ride takes 45-50 minutes and the price is 4.50 € - From all terminals, you can take the Shuttle Bus Airport Express, stopping at the Atocha station (30-40 minutes, € 5) or a taxi (20-30 minutes, fixed fee € 30). If you want to hire a private transfer service, please contact us by email so we will arrange everything for you. If you have any other questions or problems, please do not hesitate to contact us. Thank you very much, Best regards, Front Office Department Axel Hotel Madrid

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We are staying in your hotel next week and I’m just wondering if you provide towels for use at the pool? Thank you

Dear Nicole, Thank you very much for choosing us for your upcoming visit to Madrid! We do provide towels on our rooftop pool. If you have any other question or doubt, don't hesitate asking us! Best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

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A huge disappointment. I found the hotel inadequate.

Inadecuado posiblemente para personas con mentes cerradas y de ideología totalitaria. Es un paraíso de respeto, de tolerancia, de discreción y de ese “toque de distinción” que no todos poseen. Un lujo a un precio asequible.

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What options are there for parking?

Good afternoon, We have a parking located right in front of the hotel. The fare is 25€ per day. To use the parking, just ask at the front desk and we'll give you the access card. Best regards, Iñigo Sánchez-Crespo Ateca General Manager AXEL HOTEL MADRID

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Could I check if the hotel is open from 23-27 May 2018 please?

Dear guest, Thanks a lot for your interest in Axel Hotel Madrid. Our hotel will be open for the dates you asked. Please, do not hesitate in contacting us in case you require more information. Kind regards, Iñigo Sánchez-Crespo Ateca General Manager AXEL HOTEL MADRID

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