Lovely staff, very comfortable boutique hotel, in a great position, quiet and well appointed. Could have done without the hired in singer and the lack of a dining room detracted from what really was a good experience.
Second time staying here and had the Penthouse Suite with Jacuzzi. Magnificent Suite and almost perfect but no view Staff couldn’t have been friendlier and the valet parking is a real bonus. Great location and close to everything especially some top class restaurants I’m retired and love to drive round Europe and this is a must to stay in
High standing hotel located in a street in the center of Madrid's nightlife. The rooms are comfortable and equipped with many services and the assistance of the staff at the reception as well as that on the floors is excellent. Good cuisine and the offer at the bar. Strongly recommended to visit Madrid comfortably.
Great stay at a wonderful gem of a boutique hotel. Staff could not be more helpful and pleasant. Location is perfect! I have stayed at many five star resorts and this one really is at the top. The lobby and bar are really beautiful and Alex at the bar has you covered!
This is an exceptional hotel. The staff are wonderful. We had the suite with the hot tub and it was perfect for catching the sun. Breakfast in the restaurant was sublime. The hotel is well located and surrounded by lots of good eateries. We will definitely be returning again next year. Highly recommended.
Beautiful small boutique hotel! Great location, service, good food, very friendly staff and comfortable beds!! Loved it! The bar and drinks were amazing too, would definitely stop by the bar just for the drinks.
We have stayed in luxury accommodations all over the world and this hotel provided truly exceptional service in a great location to our family of 2 adults and two kids aged 7 and 8. The staff at this hotel is truly dedicated to making your trip special. The concierge department truly goes out of its way to assist, which allowed us to maximize our experiences for the few days we spent in Madrid: - the hotel organized dedicated transport to a Real Madrid game on our day of arrival - the hotel organized and installed a game console for our kids - the hotel organized a bouquet of flowers in my wife‘s favorite color and gluten free treats with a free bottle of champagne for our anniversary - the hotel organized highly capable child care on very short notice when we wanted to spend a night out - the hotel organized a flamenco experience on short notice - the concierge desk offered us their WhatsApp contact, which allowed us to get guidance while out in the city as well as pre-order room service Food & Entertainment: - Breakfast offerings are plentiful and the staff remembered food and drink preferences of our entire family within a day or two! - The dinner at the hotel was excellent, overall food quality was great, speciality cocktails with table side smoking flasks where even more impressive - the hotel also puts on live music (starting Thu-Sat) as well as a brunch performance on Sunday, which we enjoyed and would recommend Family Friendliness: - Most luxury boutique hotels are not particularly family oriented or friendly, the Gran Hotel Ingles is an exception - Our kids received special welcome gifts (crayons, kid toiletries etc), as well as requested game console and games - The staff took time to get to know them, interact and joke with them, leading our 8 year old to state that this is the friendliest hotel he ever stayed in - The hotel as a jacuzzi room, that can be reserved for exclusive use by a family - which means there is a small pool experience to be had which our kids looked forward to every day - The connecting rooms suite worked really well as a family apartment in Madrid - Room service menu has a dedicated kids section - The reception area has a treats section where kids can pick out a few free treats each day - The hotel is in easy walking distance to retiro park (boat rides, chess games, playgrounds etc) Staff Interactions This is one of the few places I have stayed where everyone from the cleaning to reception staff greeted you with joy and a smile. I have stayed at multiple Four Seasons with noticeable lower staff engagement and joy… Rooms & Cleanliness Overall the hotel is tastefully decorated, our rooms were relatively large by European standards. Rooms were cleaned meticulously each day, including wet mopping the floors. We would recommend a higher floor at the hotel as the street below gets loud during weekends. Special thanks to Alfonso, Lorena, Nuria, Prince - who all went out of their way to make our stay …
Very spacious & confortable family room for 3. Nice Buffet & A la Carte Breakfast. Great cocktails Bar and a fantastic central location. But the best is the service: wonderful reception and concierge. Super friendly and helpful!
One of the best places to stay in Spain! This hotel is true definition of Timeless Luxury, a place where luxury meets excellence! A personalized and exquisite concierge service that's always ready to make all your wishes come true with high attention to detail. WHAT ELSE DO WE NEED?!
Once in a while you visit a hotel where everything is just perfect - location, the staff, the room, the service, the food & drink, the entire experience! Gran Hotel Ingles in Madrid offers such experience. Located right between Retiro Park and Plaza Mayor, in convenient walking distance, it is a perfect location for exploring Madrid by foot and feels like an oasis to return to. A special thank you to Lorena (Concierge) and Jordan (Bar) for making our visit extra special!