We spent 3 nights here and we're very pleased we did. The room was well laid out with a very comfy bed. Wonderful views, Africa, Spain and Gibraltar, all from our balcony. A well stocked bar and an excellent restaurant with great breakfst. But what made it special was the staff. Very friendly and attentive. COVID restrictions and precautions in place, but subtly not intrusively.
Unfortunately we had to ask for another room . The staff were extremely helpful and upgraded us to a bigger room . The staff went above and beyond the call of duty . They even sent up to our room a bottle of bubbly on the wedding day . I wish I could remember all the helpful staffs names to thank them personally. Overall a very memorable and happy stay
Went for a walk and popped into The Rock for a drink on way back. Wanted to visit this lovely, period hotel. We were lucky to have an elderly gentleman serving us and providing that extra special service. Glad we visited.
Were desperately looking for a place we could visit from the UK which, ticked 3 boxes; sunny, no quarantine on return and a pool and The Rock met these all well. We stayed for 4 nights and enjoyed our time at the hotel. Breakfast was good, although some staff and guests struggled with the requirements around social distancing and mask wearing. The room was nice, with a great view from our balcony. The pool, although small and pretty busy did everything we required of it, loungers, sun, cocktails and food. We enjoyed The Rock and what Gibraltar had to offer and were very grateful to have been able to get away in this very strange time for travel.
We stayed for 3 nights in October, and, having read the reviews with regards to the measures in place for Covid and parking opportunities, we decided that this hotel was the best choice for us. Parking was right outside and there was always a space for us. The reception staff was incredibly helpful, friendly and polite, as were the waiting staff in the restaurant. Our room overlooked the harbour and had a small balcony. The room was a good size with a comfy bed, plenty of wardrobe space, in-room safe and tea and coffee making facilities etc. The sound proofing wasn't brilliant as we could hear the lady next door's phone conversation. The bathroom was a little tired looking and the shower over the bath would be no good for a very tall person due to the sloping ceiling. The shower head wasn't great but that was repaired (or changed) as soon as we mentioned it. There had been obvious changes made within the bathroom but they were not covered well cosmetically. To be honest, I expected it to look better than this. We had dinner one evening on the terrace and weren't really impressed with the dishes we chose. They were okay, but were nothing special and we had hoped for something better. There was a large selection of breakfast food with egg options provided to order. Covid measures were sometimes adhered to and we were disappointed to see some staff members pull their mask over their nose, or over their mouth and nose, when we saw them. Also, the reviews mentioned cleaning staff in PPE, but we saw them in their usual cleaning uniform and sometimes not wearing their mask properly. I feel that the measures, which may have been very tight at the beginning, were starting to slacken. Overall, we came away a little disappointed. Perhaps our expectations were too high.…