We were contacted by the hotel a few days before our booking to ask what time we would be arriving. After informing them that it would be 11pm on the Thursday night we were then told that reception closed at 9pm and therefore we would not be able to check in until the next morning. Despite us asking numerous times whether someone would be able to meet us with a key, or whether we could get the code for the front door and someone could leave a key for us, the hotel was not willing to fulfill either of these basic requests. After the hotel refused to refund us our booking, we were forced to book a different hotel for the first night at considerable expense and check in to Hostal Natura the next day. On check-in we were then given an 'emergency number' in case we lost our key which we could ring and someone from the hotel would meet us to let us in. Unbelievable. This must have slipped their minds earlier in the week. Absolutely shocking customer service, would not recommend to anyone.…
Context: We have a standardised and very well-defined scoring method. This makes it easier for you to become familiar with how we rate places. Of course, there's always a room for a little flex because we have feelings too. Please don’t hesitate to ask us any questions or tips. We love to help our family and friends (this includes you!) make the best memories ;) Location 5/5: The accommodation is in a great location and 5-10 minutes walking distance to everything. Great bars, charming local coffee shops, the shopping district, several tourist hot spots. Service 4/5: The staff are friendly and very helpful. We were greeted with a smile every time we walked past the reception. There isn't much in the way of a concierge (it's a hostel after all) but the staff did go out of their way to help us by making calls to places and translating our requests in Spanish where the internet wasn't enough. Room 4/5: We had a double room facing the back of the building. The room was very spacious, with basic decor, double bed and simple bedding. The bathroom was clean intimately small. The bathroom was stocked with a mini hairdryer, average shower with sufficient pressure and hot water. Overall, it was nice. Even though we were on a busy road in the middle of Barcelona, the room was quiet for a good night sleep. Cleanliness 5/5: The entire building was well maintained and cleaned well every day we were there. We didn't eat at the accommodation so couldn't comment on that. Overall experience 4/5: A great stay. Central, friendly, clean and charming. Definitely recommended,…
Hi, I’m farah from indonesia. I spent 2 days in barcelona because we’re on eurotrip in this summer (me and my mom) and our experience during in barcelona was sooooo amazing. This hotel was so nice and also the staff also super friendly thanks to mirriame (if I’m not mistake) and also helpful. The location very strategic. Near from everywhere (city Centre, bus stop, metro). The cleanliness is super clean. Will stay in here again when i visit barcelona for sure ☺️.
Hostal Natura Barcelona is not a 5-star hotel but it receives 5 stars from us in its category for its clean presentation, bright room, convenient location near the airport bus, Metro stations, and great dining options (plus walking distance to the Sagrada Familia if you don’t mind a 1.5km stroll), and above all its very friendly service. Staff member Miriam helped make our stay most enjoyable - she was very warm and welcoming, and kindly stored our bags prior to check-in. She was also very helpful in suggesting places to visit and how to reach them. We enjoyed our stay very much, thank you Miriam! Gabriel & Penny
The hostel was very good, the administrator was very nice and helpful. The location is near the center, different sightseeings are reached in walking. Our departure was early in the morning, but it wasn’t a problem to leave the key. Also there were no issues entering the hostel and room late at night
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