My group has stayed here before and this trip was a very disappointing experience. Slow unstable internet, heating system inadequate (only heats to 19c, some couldn’t get it below 26C ), barely warm showers, many in my group had to change rooms.
Under construction trade show rip off! Forced to book though the Fira ‘s hotel cartel B3 who triple the normal rate of a room anywhere in Barcelona. Day 1 no hot water , Day warm water Day 3 boiling or freezing only. Here for another few nights year and can’t wait to get off. Internet stops and starts and can’t manage two things at once. Rooms are tired and broken- my door was open after cleaning due to a damaged lock. You may be lucky and arrive to find Pubic hairs , you may not! Breakfast was in a basemen, no egg station, just fried. All my staff were give rooms with x2 singles regardless - rate was €270 a night !!!
Not a 4-star hotel, and struggling to be a 3-star hotel. Reception area under construction, so “lobby” was truly lame during my visit. Reception has max of 2 people working at any time, to service all guest needs, so expect long waits for everything. Breakfast was lame - definitely go to one of the nearby restaurants. Toilet paper holder was broken in room. Room service trays stayed in halls for multiple days (gross). I stayed on 6th floor in “executive” room and the only positive thing I have to say is that the metro is very convenient.
I stayed in this lovely hotel twice last year and I can not wait until my third visit in February. This is in a great location, near a shopping centre and public transport. The rooms are comfortable and Cristina, the reception manager, was very obliging with any requests I had. For example, I have Fibromyalgia and I asked for extra pillows and they brought me what I needed.
Good place, lots of food, shopping... A bit pricey, hotels on Las Ramblas are bit overrated. Easy walking from Sagrada to Las Ramblas. No comparison to Portugal in terms of people or sites, though..................
Average hotel that is undergoing some renovation. The breakfast is held in a conference hall. It is a big hotel, my room is far away from the lift and in need of some upgrades to the room. The location is decent with lots of public transportation around. Next to it is the "Bull Ring" shopping center. It is very popular with groups, maybe because of the affordable rates.
I entered room 346 and within less than ~10 minutes a large bathroom mirror fell off the wall which I was standing in front of less than 1 minute earlier. Just imagine if I or a child or an elderly or vulnerable person was hit by this mirror and injured (or worse) by shards of glass. All staff did was clean the mess up leaving shards still on the bathroom sink surface area, which I cleaned (see photos, also have video). I requested another room as this room was clearly not safe, the reception staff offered to downgrade me …seriously, how poor is that! I requested thay refund the organisation I work for who had paid for the room and the managers refused to give me a decision, they basically ignored me with a smile! I contacted their CEO, Guillermo Vallet who unsurprisingly also ignored my contact. The organisation I work for will not be booking within this hotel group again. This hotel should not be graded 4-star, it is 3-star at best. Their managers only work daytimes, meaning no hotel staff are prepared to help any guests without their approval, but even when you discuss a problem you will simply get a warm smile and then you will be ignored! The hotel management are thin vaneered at best, lacking in integrity, take this review as factual and do not schedule any visits that include staying within the Catalonia Hotels & Resorts chain if health and safety are important to you.…
It was a great selection book the Hotel again. Including diverse Work activities that you don’t recognition the reception service always found solution to make us happy. So if I will stay another time in Barcelona I will book it again. Special thanks to Lucy! Great job
Very centrally located with public transportation right outside of hotel; great view of Plaza Espanya from room and beautiful view of city at roof top (try sunset time); staff was very friendly and helpful.
I stayed in room 353 which was located just across from the elevators. I thought, Hmm will this be noisy - NOPE. Nice and quiet. The room was spacious and clean. The buffet was great, typical international hotel buffet, lunch meats, cheeses, cereals, eggs, sausages, rolls, fruit, etc. something for everyone.