The staff was amazing and very friendly, our flight got delayed and we needed a late checkout and they manage to find a soultion for us. We took the superior deluxe room which was up to our standard, the whole hotel gave vibes of classic Europe and luxury.
El Palace was once the emblematic Ritz Hotel in Barcelona. As of today you can admire the details from tycoon Cesar Ritz in 1919. The location is superb, the size of rooms are big and comfortable in comparison with European standards, and all the people working there were always trying to be helpful. Outstanding service and attitude from Alexis at the front desk, always willing to assist with anything. We really felt like being at home.
I love the old “Palace” hotels of Europe, many of which were established by legendary hotelier Cesar Ritz. I’ve had the privilege to stay at several, and El Palace Barcelona perhaps ranks as the very best. It offers the quintessential classic luxury hotel experience that is increasingly harder to find, delivered by the most polished team of hospitality professionals I’ve ever experienced. Just looking at the photos online, I knew this hotel would be the perfect choice for us for our first visit to Barcelona: location, legacy, and luxury—it has it all! From pre-arrival emails to our departure for the airport, it did not disappoint. Our go-to Virtuoso Network travel agent at Ourisman Travel handled the reservations for us, which gave us some wonderful perks: early check-in and late check-out, a room upgrade, breakfast, and dining and spa credits. I contacted the concierge in advance to order an extravagant floral arrangement for the room, and it was indeed glorious. That, plus a lovely bottle of a Gran Reserva Cava, chocolates, sweets, and a handwritten note, made us feel incredibly welcome. We were generously upgraded to a fifth floor Junior Suite with a quiet location facing the interior of the hotel. The room was huge for a junior suite, and positively enormous by European hotel standards. It had a long hallway separated from the bedroom by another door; a huge walk-in closet/dressing room with more than enough storage space for our over-packed suitcases; a vast marble clad bathroom with double sinks, soaking tub, two-person shower, and water closet; and an airy bedroom with king sized bed, nightstands, dresser, mini-bar, sofa and coffee table, desk and chair, upholstered walls, and generously draped windows. The overall effect was classic luxury—timeless, sumptuous, and plush. We slept so well in the cloud-like bed with its excellent quality linens, down pillows and duvet. There was no audible noise from outside or from any nearby rooms. It was whisper quiet. In fact, we rarely saw other guests on our floor, and we never once saw a housekeeper making the rounds cleaning the rooms--they were so discrete/stealthy! I was just surprised (and a little disappointed) that the nightly turndown service did not leave any kind of mints, chocolates, or treats—even on Three Kings Day. The breakfast buffet was a delightful way to start each of the five mornings of our stay. The offerings were vast, tasty, and beautifully presented. A small army of wait staff responded to guests’ needs almost intuitively; anything requested was brought in a flash. I cannot say enough about the food and beverage team at this hotel. Twice we ordered room service because we were worn out from full days of sightseeing, and the orders were delivered promptly and with a smile. The food was delicious and elegantly presented, and they were even able to make a custom order of a simple chicken and rice soup one night when I wasn’t feeling very well. (And it was just what I wanted.) One afternoon, we enjoyed lunch at the rooftop “Chalet” restaurant, a charming fantasyland of a space made to evoke the iconic aspects of a Swiss ski lodge. To us Canadians, however, 18 degrees Celsius feels almost like summer, so we weren’t really in the mood for fondue or raclette, so we had to settle for a short rib dish (delicious, but still too heavy/hearty for a lunch selection on a mild day). We wished the menu there was more varied, but the service was warm and polished, and it was a pleasant experience. During our stay we made frequent stops at the concierge desk for directions or recommendations, and each of the concierges we dealt with was impressively knowledgeable and exceedingly kind and friendly. Les Clefs d’Or concierges can sometimes be a little standoffish or intimidating, but not here. I wish I had gotten their names to thank them here individually, but all were terrific assets to the hotel. We would love to return to Barcelona (we barely scratched the vast surface of its incredible museums, historic sights, parks, shops, and restaurants), and if we do, there is nowhere else we would rather stay than El Palace. It’s an extraordinary, world-class hotel in an extraordinary, world-class city.…
This classic, timeless, almost magical hotel met and exceeded our high expectations, highlighted by a spectacular, fun filled New Year's Eve celebration. An evening at the Bluesman Cocktail Bar was fantastic. Breakfast was excellent. Everywhere we looked was a feast for the eyes. When minor issues came up, the staff was quick to make things right, sometimes in extraordinary ways. Not being located in the heart of the tourist area is a plus, as the short walk is very easy and there is so much nearby, including La Whiskeria, a great bar just around the corner and great places to eat, like Patagonia and Lokal Bar. I can't recommend El Palace enough. Cristhian and Victoria, especially, were wonderful, as was the maitre d' who saved our New Year's Eve! Thanks to all of the people there who made our stay so enjoyable and memorable.…
First class experience from arrival to departure. In total over the past 10 days we spent 5 at the El Palace (beginning and end of the trip). On both occasion the experience was exceptional. From the friendly bellman to the breakfast room server assistant the attention to detail was noted and appreciated. Fabio, the bartender in the Grand Hall Bar, is incredibly creative and talented. Ask him to prepare his award winning twist on a Negroni. The rooms are large, clean and comfortable (one junior suite and one classic room). On our next visit to Barcelona we will surely return to El Palace.
This is a beautiful hotel-with a wonderful staff! Christian,Carlos,Eloi were helpful and joyous everyday!! The Bed was very comfortable as well as the bathroom arrangement. The rooftop cafe is awesome. Great location in this beautiful city
This place takes service and charm to a new level. My wife and I were warmly greeted by every employee who passed us in the hotel during our stay. The staff worked patiently with on our subpar Spanish, providing tips and clarification. The room was spotless and the food (tapas - - try the sea bass) was gourmet level. But the best part of the stay was the piano bar. The piano player was a star. He played every request and made the evenings very entertaining. This guy made Chopin look like a beginner. Now, this place is not inexpensive, but worth every penny if you are looking for a nice vacation with a little luxury. My wife loved it,
Beautiful hotel, fabulous staff, stunning decor, perfect location, delicious food… I can’t say enough good things about this hotel! Executive suite was spacious and very comfy with a bottle of bubbles on arrival. Breakfast was first class, both buffet and a la carte. Good vegan options. Concierge was very helpful and location was perfect for shopping, restaurants, sight seeing, etc. Speak easy jazz bar in the basement which has great energy and music. Roof top bar with stunning views and relaxing. Worth every penny/ cent/ euro :-)
The entire Hotel, from the decor to the Staff to the over-the-top breakfast were simply magnificent. The Hotel is centrally located within walking distance to most areas of interest. We would highly recommend this Hotel for a relaxing and comfortable stay while visiting Barcelona.
Some hotels are listed as 5 star hotels but are not, this hotel is the real thing. I am totally enthralled by this hotel. Upon approach the outside of the hotel with it's beautiful 1919 style architecture and red awnings tells the approaching guest that this hotel is not like all the rest. Though thoroughly remodeled and comfortable, the interior is the epitome of elegance. The Halls is the lounge with high ceilings and is magnificent as is the bar area. The breakfast room is basically a terrace that is cheerful and bright and displays a wonderful array of foods for breakfast. I loved the elegant staircases and felt like royalty using them. My room had a foyer and another inside door which made the room extremely quiet despite being in the midst of this vibrant city. The room was spacious and had several surprises within which I won't mention in this review, but it reflects how smart the designers were in modernizing the hotel. The towels and bedding were luxurious. The bathroom had a tub and separate shower as well as a long bathroom counter. I could have stayed there indefinitely!! As far as the personnel/staff go - I was treated like a queen. I was greeted warmly by reception. A member of the staff brought me to my room to explain the features of the room and the hotel services. The concierge staff was better than any I have encountered in the 150 hotel nights that I have stayed in this year. They anticipated needs, offered information and guidance that I didn't even think of to ask for AND helped me with an iPhone emergency (sim car issue) calmly and competently. The room was very clean and the bed was very comfortable. The hotel is close to the Gothic Quarter as well as many other sites and the metro. I highly recommend this hotel. I would definitely stay here again.…