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Placa Rosa del Vents, 1 Final Passeig de Joan de Borbo, 08039 Barcelona Spain
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 28/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W Barcelona
Updated 28/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#250 of 541 hotels in Barcelona
DIVE INTO THE CURRENT Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean and city of Barcelona. Get glamorous on our 26th floor hotspot, at ECLIPSE rooftop bar, or make your way down to our signature Living Room to find WAVE & the W LOUNGE for a cocktail (or two). Take a dip at our WET pool surrounded by sun terraces, cabanas and enjoy the only beachfront access at any hotel in the city.
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Location
Full view
72Somewhat walkable
Grade: 72 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Placa Rosa del Vents, 1 Final Passeig de Joan de Borbo, 08039 Barcelona Spain
Name/address in local language
Getting there
DrassanesBarcelona Metro19 min
BarcelonetaBarcelona Metro20 min
Car HireSee all Barcelona car hire
7831Reviews185Q+A100Room tips
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Popular mentions
Arrived at the W Barcelona straight from the airport tired, hungry, and looking forward to checking into our room and relaxing. The hotel lobby was packed with upset customers and once my husband (who has status with Marriott Bonvoy) got to the counter we understood why. We were informed that our rooms were not available and it would be 4 hours before one would be ready. They then promised to upgrade our rooms but only after a lot of back and forth on my husbands part. Finally when the rooms were ready they couldn’t locate our bags which they stowed for us when we arrived. Eventually our bags were located and we were able to enjoy our trip but we will likely not return to this property again.
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Date of stay: August 2021Trip type: Travelled as a couple
Helpful
Response from Pep Malla, Guest Services / Front Office at W Barcelona
Responded 2 days ago
Dear mrs_un0, Thank you for taking the time to share your review, I would very much like to apologize for this level of service and also have the opportunity to follow up with our teams. This I of course agree is not up to our usual standard and I hope to have the opportunity to prove this to you in the future. Once again my most sincere apologies and and I remain at your service for anything you might need in the future. Sincerely, Pep Malla
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Just back from a four night stay at the W Barcelona and I couldn't be happier. Check in was easy and the front desk staff were very welcoming. The location is fabulous. Rooms were a decent size, perfectly clean and with wonderful views. Service from the numerous staff was always friendly. Yes sometimes a little slow around the pool area but with so many people that was to be expected. A special thank you is due to Chele who helped me sort out the booking of our antigen tests for the return trip home. My only complaint is about the room toilets - how are they meant to afford any privacy to anyone? Honestly they might as well not have had a door on them! This would definitely have put me off booking this hotel and is the sole reason I will not return.
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Date of stay: September 2021
Value
Cleanliness
Service
Helpful
Having always admired the shiny sail shape of the hotel I was really looking forward to my stay. As all the other W hotels, it’s a bit dark with plenty of colourful lighting installations. Check in was relatively fast, probably too fast, as we were. It told any information on basic services, such as breakfast timings and location, swimming pools, spas, etc. The room was very spacious and with a sea view, filled with all comforts. Overall a very pleasant stay, it is a shame it does not fully live up to expectations
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Date of stay: September 2021Trip type: Travelled on business
Helpful
Response from Pep Malla, Guest Services / Front Office at W Barcelona
Responded 2 days ago
Dear Ariel16, Thank you for sharing your review of your recent stay with us. I am very sorry that we did not exceed your expectations on this occasion and I completely understand your point. All of our team work very hard to deliver a memorable experience and I will make sure we embrace each arrival as an opportunity to connect and deliver upon guests expectations. Should you travels bring you back to Barcelona I would be very happy to meet you personally and assist with any requests you may have. Kind regards, Pep Malla
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This is a beautiful hotel but very poorly managed in terms of customer service. We were a party of 8 guests occupying 4 rooms, one of which was a suite. We went to celebrate my brother in law's birthday on August 24, 2021. This awful night manager, named Marta, as she called herself, ruined our stay based on a noise complaint that was not even made against one of our rooms - but she assumed it was our suite because we were celebrating a birthday. On our last night, we chilled 3 bottles of champagne and gathered after dinner in the suite at around 12:15am. As we poured the first bottle, and sang happy birthday, there was a loud knock on the door - there was the night manager and the 2 biggest security guards standing in a threatening position. They demanded we all leave the room immediately and only the 2 guests registered in that room could stay. She said there was a noise complaint and we needed to break it up. We told her we were celebrating a birthday and had flown across the world to celebrate here and she said she didn’t care – “EVERYBODY OUT OR I CALL THE POLICE” is what she said. We asked if anyone of them could hear noise coming from our room as they got off the elevator or from the hallway as they walked towards our suite and the manager said: “NO but I want you all out” They escorted all of us out and into our rooms and said we could not gather in the hallway or any other room but our own. I walked back to the suite to drop off a thermos and the manager YELLED: “BACK INTO YOUR ROOM – WANT ME TO CALL THE POLICE?” None of us could understand why she was behaving this way. We are all expert travelers and NEVER, EVER, have experienced anything like this anywhere in the world. The birthday boy and I went downstairs to the lobby to speak to the manager so she could explain why she exercised such an aggressive and unjustified behavior towards us and she said there was a noise complaint and we needed to go into our rooms and be quiet. I told her that even though this was a smoke free property, there were people smoking Marijuana across the hall and they were smoking right outside our rooms by the fire escape exit and they were not doing anything about it even though this was a clear violation of the hotel policy and we were being punished without violating any policy. She said: “THAT IS NONE OF YOUR CONCERN.” She went on to say that the guest making the complaint was refusing to pay because they could not sleep. It was 12:35am by now, and I told her that if she could not hear noise coming down the hallway, how could there be a noise complaint against us. She proceeded to say: “next time you come to Barcelona, I suggest you rent a house far from town!” I told her I would write a review of the hotel and she shrug her shoulders and walked away. I realized that we were not going anywhere with her so I asked her for her name since no one there wears a name tag. She stared at me right in my eyes and said: “You don’t need to know my name - it is none of your business.” I reminded her that she was the manager and I had a right to know what her name was. She said: “very well – if you must know, it is Marta.” My companion asked her for her last name and with a grin, she said: “Marta A Secas.” I found out shortly after that “A Secas” means NOTHING ELSE. So, not only was she rude, hostile, and unprofessional, she mocked me! The next day, when we were ready to check out, with a bitter taste in our mouths and feeling mistreated, we asked for the day manager, Sergio, who helped us at check in. We explained what happened and he listened in disbelief and took some notes. He said that the most astonishing thing is that the only noise complaint registered was made against room 818 – we were in room 819 – SO IT WASN’T EVEN OUR ROOM THAT WAS MAKING NOISE! He then said he would speak with Marta about the situation and offered his apologies, explaining that she was new to the job and acknowledging that the situation was mishandled. He said that he hoped to see us again and wished us a safe trip! The hotel itself is very nice and the views of the ocean are spectacular but if you are looking for good customer service - stay away from the W Barcelona - spend your money somewhere else where you will be treated with respect and your business is appreciated.…
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Pep Malla, Guest Services / Front Office at W Barcelona
Responded 5 days ago
Dear rosamariab248, Thank you for taking the time to share your experience, I would very much like to apologize that you left our property with this impression. This I of course agree is not up to our usual standard and I hope to have the opportunity to prove this to you in the future. Once again my apologies for not meeting your expectations in this occasion and I remain at your disposal for anything you may need. Should you wish to contact me via email: pep.malla@whotels.com. Sincerely, Pep Malla
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I just arrived here and I’ve been treated so wonderfully by mr Pablo and mr Chele, welcoming me warmly. Definitely 10/10, I would repeat my stay as many times as possible just because of the treatment, not even mentioning the marvellous view and architecture 😊
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Date of stay: September 2021Trip type: Travelled as a couple
Helpful
LOCATION
SpainCataloniaProvince of BarcelonaBarcelonaCiutat Vella (Old Town) / Port Vell (Old Port) / Barceloneta
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Claim Your Listing Frequently Asked Questions about W Barcelona
Which popular attractions are close to W Barcelona?
Nearby attractions include Plaja de Sant Sebastian (0.3 km) and Eclipse Bar (0.02 km).
What are some of the property amenities at W Barcelona?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at W Barcelona?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Barcelona?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at W Barcelona?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to W Barcelona?
Conveniently located restaurants include Mana 75, La Barra, and Velissima.
Are there opportunities to exercise at W Barcelona?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does W Barcelona have an airport shuttle?
Yes, W Barcelona offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at W Barcelona?
Yes, dry cleaning and laundry service are offered to guests.
Does W Barcelona offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at W Barcelona?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Catalan.