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About
#17 of 48 hotels in Toledo
Location
Cleanliness
Service
Value
Finding an ideal charming hotel in Toledo does not have to be difficult. Welcome to AC Hotel Ciudad de Toledo, a nice option for travellers like you.
The rooms offer a flat screen TV, a minibar, and air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
AC Hotel Ciudad de Toledo features 24 hour front desk, room service, and a concierge. In addition, as a valued AC Hotel Ciudad de Toledo guest, you can enjoy a fitness center and a lounge that are available on-site. Guests arriving by vehicle have access to free parking.
For those interested in checking out popular landmarks while visiting Toledo, AC Hotel Ciudad de Toledo is located a short distance from San Martin Bridge (0.5 mi) and Jewish Quarter (0.5 mi).
If you’re looking for a Mediterranean restaurant, consider a visit to La Abadía Cervecería Artesana, Restaurante La Orza, or Restaurante La Ermita, which are all conveniently located a short distance from AC Hotel Ciudad de Toledo.
If you are interested in exploring Toledo, check out a natural history museum, such as Templarios y Otras Ordenes Militares.
AC Hotel Ciudad de Toledo puts the best of Toledo at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Golf course
Children Activities (Kid / Family Friendly)
Car hire
Conference facilities
Banquet room
Street parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Park View
Languages Spoken
English, Spanish
Location
75Somewhat walkable
Grade: 75 out of 100
34Restaurantswithin 1 km
30Attractionswithin 1 km
Contact
Ctra. De CircunvalacióN, 45005 Toledo Spain
Name/address in local language
Getting there
Car HireSee all Toledo car hire
589Reviews8Q+A60Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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the hotel is clean, everything works and the breakfast is good. service is good and friendly. the hotel itself is somewhat old (good guess 1970/1980), outdated and a bit worn. if your room faces direction the old town (north) you will have a quiet sleep. if it’s facing to the south (street), i’m not sure about that. same problem with your neighbour in the next room. you got non, then it’s quiet, if you got one you will hear it. i would say, even for the „best“ rooms, facing town, everything above 80€/n is overpriced.
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from , General Manager at AC Hotel by Marriott Ciudad de Toledo
Responded 1 Nov 2022
Dear guest, Thank you very much for your opinion, it is important to us. We regret that your stay did not meet your expectations. Our aim is always to ensure the satisfaction of our customers, so we take note of your feedback and points for improvement. Sincerely, Lucía Jiménez AC Ciudad de Toledo by Marriott Front desk reception.cuidaddetoledo@acmarriott.com 0034925285125
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Despite asking for a quiet room when making the reservation, I got one of the noisiest. The road leading past the hotel appears not that busy at first but as it is on a hill and a traffic calming hump is right in front, cars shift gears and hit the throttle until 2 a.m.. When I requested a quieter room lower down or to the other side, I was told that these are rooms of a higher standard. Although the hotel was not full, another room, even for extra pay, was not offered. My room was large enough and well furnished. The b'fast buffet was very agreeable. The location is about 30 minutes walk to the centre of the old town and has nice views towards the cathedral and Alcazar. The TV has only Spanish programmes, no English news at ll. Overall, the road noise will prevent me from booking there again.…
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Date of stay: October 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , General Manager at AC Hotel by Marriott Ciudad de Toledo
Responded 12 Oct 2022
Dear Fran, Thank you very much for your opinion, it is important to us. We are sorry to hear that your stay was affected by road noise. Our aim is always to ensure the satisfaction of our customers, so we take note of your feedback and points for improvement. Sincerely, Lucía Jiménez AC Ciudad de Toledo by Marriott Front desk reception.cuidaddetoledo@acmarriott.com 0034925285125
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived before check in so we left our suitcases and went to explore the old town. When we came back at 5 pm room was ready but no one cared to deliver our suitcases so we had to take them. Asked for an iron, not delivered so we had to call again. The room is very nice at least. The restaurant is not a restaurant, poor menu and service is the worst we have had and I work in hospitality, so I have PLENTY of patience and I never write bad reviews. Ordered a salad, after 15 minutes returned to tell me ingredients were not available. Ordered bread, never got it until we got the food. After 40 minutes seated being the only table we got the order of croquetas. We did not look for an outside restaurant as they mention they have a restaurant and we were very tired, but definitely not to be labeled as such. As I mentioned, I do not write reviews cause I work in hospitality and I understand how hard it is, but this is not at all a 4 stars hotel, and still have one more night here.…
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from , General Manager at AC Hotel by Marriott Ciudad de Toledo
Responded 18 Sep 2022
Dear Guest, We are sorry to hear that your stay at our Hotel did not meet your expectations. Our aim is always to ensure the satisfaction of our guests, so thank you for your comments, they are always important to us. We will take note of them and pass them on to the departments involved so that they can work on them and improve them. We apologise for the inconvenience caused during your stay. We hope that the night you stay with us will be pleasant, do not hesitate to call reception for anything you need, we are at your disposal 24 hours a day. Best regards, Reception AC Ciudad de Toledo ctoledo@ac-hotels.com 925285125
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed on 1.9. after a long drive from Bilbao- beautiful building in a superb location outside the old town- walking distance of historic city. Checkin lady was superb- rang local restaurant which was full but managed to get us a table at another local restaurant and gave us clear directions. Lovely room with superb views to old city. Breakfast was self service but lots of choice. Good car park attached to the hotel. Definitely recommended.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The AC Marriott offers good value. Easy to find with on-site parking. About a 25 minute walk into the city. Bus stop outside hotel. The hotel is clean and special mention to receptionist Lucia - she is the most helpful and friendly receptionist and took time to explain places to visit in the city. She is exceptional. Rooms are good size with comfortable beds. Highly recommend this hotel.
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This hotel has free parking BUT it is literally miles from anywhere Its a massive hike to get into town from here and equally a massive hike to get back The hotel has a neglected feel to it There is no kettle in the room and I needed some hot water to mix medicine What a performance the guy on the front desk very grudgingly microwaved some water There is no way this is Marriott standard On the check in the young lady was quite helpful the water guy less so Checking out the guy on duty didn't even get up out of his seat I just left the key (yes a big key on a fob) and he just said OK He didn't even check if I had paid Room a bit run down and beat up Breakfast poor
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Date of stay: May 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , General Manager at AC Hotel by Marriott Ciudad de Toledo
Responded 24 May 2022
Dear customer, We regret that your stay in our Hotel did not meet your expectations. Our goal is to always ensure the satisfaction of our customers, so we take note of your comments and transfer them to the departments involved to work on it, and improve it. We apologize for any inconvenience caused during your stay. Best regards, Front Desk AC CIUDAD DE TOLEDO
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Smells really bad! This hotel sits outside of Toledo and has beautiful views of the historic city, but has a river running below it that can smell terrible. We had a room on the second floor above the river and it smelled like a sewer. In the night we requested to move, which they did accommodate to a first floor room - again above the river. When moving, we were told by the desk person that "the river is filthy" and that when it has rained (previous to our stay), that it can smell bad. The first floor room progressively smelled worse throughout the night. Truly a sewer smell. We realize that the hotel can't control the river or rain, but should notify the guests of the smell. The room decor is very outdated. The "superior" rooms have large balconies overlooking the city (and river). The hotel does not have any dinner/restaurant available in the evening. The breakfast buffet is limited and costs 14 Euro per person. You could walk to the city, but it would be a hike.…
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , General Manager at AC Hotel by Marriott Ciudad de Toledo
Responded 4 May 2022
Dear guest, We regret that your stay at our Hotel has not met your expectations. Our goal is to always ensure the satisfaction of our customers, so I take note of your comments and transfers to the departments involved to work on it, and improve it We apologize for any inconvenience during your stay. Greetings Lucía Jiménez Front desk AC Ciudad de Toledo ctoledo@ac-hotels.com 925285125
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel rooms though quaint are very tired Not enough room sockets Lack of mirror other than in bathroom - awkward when the bathroom socket looked lethal The receptionist was rude The main restaurant was closed despite the hotel being busy - over 30 people milling about the bar/lounge area wondering where/how they could order and eat food (best option looked like delivery) - and we weren't told beforehand that the restaurant wasn't fully operational Only two good things: The bar tender who singlehandedly had to both serve drinks and take/deliver food orders - her resilience and ability to make sure people were served in the right order was commendable The bed was comfortable. Will NOT be back and it will make me think very carefully about whether I will ever use a Marriott hotel going forward…
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , General Manager at AC Hotel by Marriott Ciudad de Toledo
Responded 25 Mar 2022
Thank you for choosing to stay at the AC Hotel Ciudad de Toledo and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We are very sorry that you did not enjoy your stay as much as you would have liked. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Toledo. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great time at this hotel. The staff truly went the extra mile to take care of us as customers. The hotel is just outside of the main part of the city, but still convenient to everything. The front desk staff, and the maintenance guy were wonderful and engaging. Thank you so much!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed at this hotel only for one night on the way from Madrid to Seville and really like it. Hotel is located out of the city but if you have a car you can easily drive to the center and find parking. The views are amazing and rooms are good. It’s a very romantic hotel and hotel staff are very helpful and knowledgeable.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$75 - US$104 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ac hotels toledo, ac hotel toledo
LOCATION
SpainCastile-La ManchaProvince of ToledoToledo
NUMBER OF ROOMS
49
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Claim Your ListingAC HOTEL BY MARRIOTT CIUDAD DE TOLEDO - UPDATED 2022 Reviews
Frequently Asked Questions about AC Hotel by Marriott Ciudad de Toledo
Which popular attractions are close to AC Hotel by Marriott Ciudad de Toledo?
Nearby attractions include Mirador del Valle (0.02 km), Custodia de Arfe (1.1 km), and Monastery of San Juan de los Reyes (0.9 km).
What are some of the property amenities at AC Hotel by Marriott Ciudad de Toledo?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at AC Hotel by Marriott Ciudad de Toledo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at AC Hotel by Marriott Ciudad de Toledo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at AC Hotel by Marriott Ciudad de Toledo?
Yes, free parking and street parking are available to guests.
What are some restaurants close to AC Hotel by Marriott Ciudad de Toledo?
Conveniently located restaurants include Victor Sanchez Beato, Tulaytula Cafe&Restaurant, and Taberna El Botero.
Are any cleaning services offered at AC Hotel by Marriott Ciudad de Toledo?
Yes, dry cleaning and laundry service are offered to guests.
Does AC Hotel by Marriott Ciudad de Toledo offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at AC Hotel by Marriott Ciudad de Toledo?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to AC Hotel by Marriott Ciudad de Toledo?
Many travellers enjoy visiting El Pozo De Los Deseos (1.1 km), Puerta del Sol (1.5 km), and Alcazar - Biblioteca de Castilla-La Mancha (1.5 km).