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Silken Atlantida Santa Cruz

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Traveller (381)
Room & Suite (234)
Dining (42)
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Overview
  • Excellent36%
  • Very good46%
  • Average14%
  • Poor2%
  • Terrible2%
Travellers talk about
“shopping centre”(14 reviews)
“the bus”(28 reviews)
“el corte ingles”(14 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4 Star Hotel
All hotel details
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Reviews (768)
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98
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80
98
22
7
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All reviewsshopping centrethe busel corte inglessanta cruztop floorexecutive floorsmall gymmodern hotelglass liftnorth airportnon smoking roomrooftop terracerooms are niceopera houseeasy accessbusiness hotelexcellent location
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11 - 15 of 214 reviews
Reviewed 26 January 2018

Silken Atlantida is a modern, well-managed hotel with very friendly, efficient and English-speaking reception staff, Our receptionist provided us with a city map of Santa Cruz on our arrival and used it to point out where the hotel was located vis-a-vis the city centre (which...More

Review collected in partnership with Alpharooms
2  Thank Sean O
Response from SILKEN A, Guest Relations Manager at Silken Atlantida Santa CruzResponded 29 January 2018

Dear Guest: We are pleased to know your satisfaction with all our services (breakfast, dinner, personal attention, ...) It will be a pleasure to be chosen again for your stays in your next visits to the city. Best regards, Guest Relations

Reviewed 20 January 2018 via mobile

Stayed there to visit some friends that lived in the area and was greatly disappointed with everything in the hotel and its service. Booked a club suite (since it was relatively cheap) that had access to a so called “club lounge”. The room was extremely...More

Thank Philios A
Response from SILKEN A, Guest Relations Manager at Silken Atlantida Santa CruzResponded 22 January 2018

Dear Guest: We greatly regret that you have not been satisfied with the offered service. The Silken Club floor is an exclusive one, with 24-hour service of coffee, infusions, fruit and pastries, and it is totally free for customers staying there. We hope to have...More

Reviewed 14 January 2018

A very good hotel, very clean, well located near the central bus station to connection with the airport, nice view, and with good breakfast in the first floor restaurant. Rooms are big and clean. A nice mini bar at room with food and drinks at...More

Review collected in partnership with this hotel
Thank leonidesc2018
Response from SILKEN A, Guest Relations Manager at Silken Atlantida Santa CruzResponded 15 January 2018

Dear Guest: Thank you very much for the time spent in the evaluation of our facilities and for sharing your pleasant experience with other travelers. We hope to be the chosen hotel again on your next vacation. Best regards, Guest Relations

Reviewed 9 January 2018 via mobile

The whole experience was pretty good apart from one person who left a bitter taste in my mouth. When we arrived at the hotel on 31st of Dec at 4pm (check in time from 2pm) we were told by a lady that the room is...More

Thank Regvita M
Response from SILKEN A, Guest Relations Manager at Silken Atlantida Santa CruzResponded 11 January 2018

Dear Guest: We regret the incidents that occurred during your stay with us. We work every day to satisfy the needs of our clients and to make perfect their stays and we are sorry to know that we have not fulfilled your expectations on this...More

Reviewed 30 December 2017

We booked to stay here over Christmas but didn't realise it's in the middle of the business/industrial area of Tenerife so nothing for English tourists to do. We had difficulty making ourselves understood in nearby shops and restaurants. The hotel however was lovely. Finished to...More

1  Thank Carol S
Response from SILKEN A, Guest Relations Manager at Silken Atlantida Santa CruzResponded 1 January 2018

Dear Guest: Thank you very much for sharing your experience with other visitors. Effectively, the hotel is next to different shopping centers and the points of interest of the city are a few minutes walk. We hope to welcome you on your next visit to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$69 - US$133 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Santa Cruz de Tenerife
#4 Romantic Hotel in Santa Cruz de Tenerife
#6 Business Hotel in Santa Cruz de Tenerife
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$69 - US$133 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Santa Cruz de Tenerife
#4 Romantic Hotel in Santa Cruz de Tenerife
#6 Business Hotel in Santa Cruz de Tenerife
Room types
Suites, Non-Smoking Rooms
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Traveller (381)
Room & Suite (234)
Dining (42)
Pool & Beach (9)
Amenities (40)
Business Centre & Event Rooms (12)
Family and Play Areas (2)
Questions & Answers
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наталія п
19 January 2017|
AnswerShow all 2 answers
Response from fortunanet | Reviewed this property |
People do swim in March but remember this is the Atlantic and at present there is snow in parts of the Sahara. My in-laws live on Gran Canarias and they say it is cold and we normally go for a fortnight in October and the... More
1
Vote
David W
19 October 2016|
AnswerShow all 5 answers
Response from Sinead D | Reviewed this property |
Hi there David, If I remember correctly it was something like €12 but we didn't use it as the roads around are extremely safe due to a high level of security presence
0
Votes
26 July 2016|
AnswerShow all 3 answers
Response from Sinead D | Reviewed this property |
When we asked they said no
0
Votes
Room Tips
"Ask for non-smoking room"
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"Don't stay here"
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"We had a room on the fifth floor which was nice and quiet"
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"Make a special request in advance"
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