We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Iberostar Grand Hotel Mencey

1,953 reviews
Save
Traveller (846)
Room & Suite (349)
Storyboard
Overview
  • Excellent62%
  • Very good27%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“garden view”(34 reviews)
“five star hotel”(22 reviews)
“santa cruz”(256 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Offers from Iberostar Grand Hotel Mencey
Special Offer: Code 10% Off: EXTRA10
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$187.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Santa Cruz de Tenerife hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "7e291e80b3fa49ed93f6a6c4d8af0e49", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":1555517,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[37199756],"additionalContentIds":[],"pollCount":0,"checkin":{"day":5,"month":3,"year":2018},"checkout":{"day":6,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":187,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"7e291e80b3fa49ed93f6a6c4d8af0e49","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":187,"lowestMetaPrice":187,"additionalPartner":false,"highestMetaPriceDisplay":187,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":187,"lowestMetaPrice":187,"highestMetaPriceDisplay":187,"hotelName":"Iberostar Grand Hotel Mencey","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjdlMjkxZTgwYjNmYTQ5ZWQ5M2Y2YTZjNGQ4YWYwZTQ5IiwiQUlLIjoiMDAzODc0ZmQ2NzY0NDAwZDlhZjg5MDU5NzU2MTc1NmUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "05/03/2018", "checkOut": "06/03/2018", "lowestPrice": "US$187", "hasDates": true, "hacComplete": false, "contentIdMappings": {"37199756":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (1,953)Write a Review
Filter reviews
895 results
Traveller rating
552
244
69
19
11
Traveller type
Time of year
LanguageEnglish
More languages
552
244
69
19
11
Show reviews that mention
All reviewsgarden viewfive star hotelsanta cruzindoor poolgreat facilitieshalf boardhotel guestssalt watercolonial stylefabulous hotelbeautiful gardenspoolside restaurantbreakfast buffetrestaurant staffpool sidepublic areasper day
FilterEnglish
Updating list...
1 - 5 of 895 reviews
Reviewed 4 days ago via mobile

Hotel of this size and being kept in such exceptional condition is amazing. Everything is nice clean and spacious. Entire hotel staff is professional and willing to assist in any moment. Double room is nice and cosy. Breakfast options ate close to limitless, if you...More

Thank AngeloB971
Response from IberostarHoteles, Quality Manager at Iberostar Grand Hotel MenceyResponded yesterday

Dear Angela, Thank you very much for your review. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories. Our combination of both a friendly and competent service is one of our highest priorities...More

Hotel's Favourite
Reviewed 9 January 2018

We stayed here just after Xmas. The street in front is busy, so light sleepers may want to pay more for a garden view. The hotel has a nice pool, especially for Santa Cruz hotels. Service at the front desk was good - someone quickly...More

1  Thank Prolix50
Response from Hoteles2017, Quality Manager at Iberostar Grand Hotel MenceyResponded 11 January 2018

Dear guest, First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Grand Hotel Mencey and we want to thank you for sharing your experience with others. Our staff will be particularly...More

Reviewed 6 days ago

Our room was overlooking a street which was noisy during the early hours when refuse was being collected. The room had no tea and coffee making facilities. I was unable to access the TVs HDMI port so couldn't cast from lap top onto the TV....More

Thank Gary W
Response from IberostarHoteles, Quality Manager at Iberostar Grand Hotel MenceyResponded 6 days ago

Dear Gary, We would like to thank you for choosing Iberostar Grand Hotel Mencey for your holiday. Your friendly comment is an incentive for us to continue to the best of our ability so that all our guests feel as comfortable as you were in...More

Reviewed 1 week ago

We were very satisfied, had no problems, especially the receptionist Rosa was a rare example of professionalism, hospitality, knowledge of the city and a provider of excellent tips for good eats and experiences. She even knew the exact time we needed to be at a...More

Review collected in partnership with Iberostar
Thank NynneMeisner
Response from IberostarHoteles, Quality Manager at Iberostar Grand Hotel MenceyResponded 6 days ago

Dear Nynne, It has been a real pleasure to read this excellent review of your recent holiday with us at Iberostar Grand Hotel Mencey and we really appreciate that you took the time to write and share it with us and other travellers. The fact...More

Reviewed 1 week ago via mobile

You can’t really fault this place! V helpful and friendly staff! Nice rooms! Gorgeous building! Great breakfast! Having a casino was cool too as a surprise as we didn’t know know there was one ! Paying to get into the hotel spa was a bit...More

1  Thank Sausagedoggy
Response from IberostarHoteles, Quality Manager at Iberostar Grand Hotel MenceyResponded 6 days ago

Dear guest, We would like to thank you very much for your particularly pleasant and helpful review of your recent stay with us at Iberostar Grand Hotel Mencey. The quality service from of our staff, our numerous facilities and excellent gastronomy prepared with great care...More

View more reviews
PreviousNext
123456179
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$112 - US$220 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Santa Cruz de Tenerife
#1 Romantic Hotel in Santa Cruz de Tenerife
#1 Business Hotel in Santa Cruz de Tenerife
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$112 - US$220 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Santa Cruz de Tenerife
#1 Romantic Hotel in Santa Cruz de Tenerife
#1 Business Hotel in Santa Cruz de Tenerife
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (846)
Room & Suite (349)
Dining (77)
Pool & Beach (65)
Amenities (54)
Business Centre & Event Rooms (14)
Family and Play Areas (11)
Questions & Answers
Ask a question
Oltforaweekintsun
12 February 2018|
AnswerShow all 5 answers
Response from IberostarHoteles | Property representative |
Dear Customer, Thank you for your interest in our hotel Iberostar Grand Hotel Mencey 5*. We would like to inform you that the towels are provided by the hotel. We would like to suggest you to contact the hotel directly... More
0
Votes
Google Translation
GammelMont
3 February 2018|
AnswerShow all 6 answers
Response from IberostarHoteles | Property representative |
Dear Customer, Thank you for your interest in our hotel Iberostar Grand Hotel Mencey 5*. We would like to suggest you to contact the hotel directly for more details about the room allocations or any other request you may... More
0
Votes
Google Translation
KarenRoss2014
14 January 2018|
AnswerShow all 5 answers
Response from IberostarHoteles | Property representative |
Dear Customer, Thank you for your interest in our hotel Iberostar Grand Hotel Mencey 5*. We would like to inform you that there are a lot of restaurants and bars near the hotel to go to. The hotel is good both for... More
0
Votes
Google Translation
PreviousNext
12345631
Room Tips
"Consider upgrading if your room is located on the noisy street side."
Read review
"Pay for a room away from the road"
Read review
"Get a garden view, more expensive but you don't have to listen to bin wagons and local hospital..."
Read review
"We were in room 474 which was really good"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing