We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

IBEROSTAR Grand Hotel Mencey

PricelineUS$144*
View Deal
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 9 more sites!
Professional photos
IBEROSTAR Grand Hotel Mencey
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,721 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 806: English reviews
Start your review of IBEROSTAR Grand Hotel Mencey
 Click to rate
Luxembourg City, Luxembourg
Reviewed 6 days ago NEW

Although staff at the reception was not always very service-minded, the room with a view over the garden was great. Keep in mind that there can be noisy events in the garden though. The gym is great, with free fitness classes for hotel guests. Also had a sport massage with Jenny at the spa, which I can highly recommend! Pool...

Review collected in partnership with Iberostar
 Report
Helpful?
Thank Lottizzz
Basingstoke, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

This is a charming hotel in a nice part of the city with very friendly and helpful staff. We had a room overlooking the garden with a balcony that caught the late afternoon sun: perfect! The rooms are simply styled with Gilchrist and Soames toiletries, and the public areas and garden are beautifully maintained. It's a short walk though a...

 Report
Helpful?
Thank K_The_Tourist
About Hotel's Favourite Review
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest, We want first of all that you know we are really happy that you had such an excellent holiday with us at IBEROSTAR Grand Hotel Mencey and we want to thank you for choosing Tripadvisor as your method for sharing your wonderful experience with others. As we aim on a daily basis to exceed the needs and goals...

palm coast, fl
Reviewed 1 week ago

We arrive after 11pm for a one night stay... our flight coming in was very late. We arrived and the staff at the desk were wonderful... we were hungry... they suggested we leave our bags and go directly to the bar where we would still be able to order food. It was a beautiful setting outside. The grounds here is...

 Report
Helpful?
2Thank terrilang
London, United Kingdom
Reviewed 1 week ago via mobile

This was my second visit and the hotel is fabulous. Great location with good transport links to local areas. Beautiful hotel and grounds which are immaculate and very well maintained. Good attention to customer service. One area for improvement is that I tried to order room service the night we arrived however the person taking the call was unable to...

 Report
Helpful?
Thank Margaret319
Santa Cruz de la Palma, Spain
Reviewed 1 week ago

well, what can i say , i think is one of the best hotel in the island and absolutely excellent quality-price rating. i stay here few times last here for business and is always perfect.Room service is perfect, prices are perfect, room and suites are amazing, all the employers are absolutely top professionals!

 Report
Helpful?
Thank FabBiboGentile
Reviewed 2 weeks ago

Spring time brings all the "snow-birds" from the north down to Canary Island's beaches and IBEROSTAR wonderous pools and garden. We stayed one night before boarding our cruise ship and found the hotel very luxurious, with terrific service personnel everywhere. Very large room with huge, modern, bathroom on third floor with balcony view of the ocean. Other rooms in back...

 Report
Helpful?
Thank Jerry C
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Jerry, We want you to know that your review of IBEROSTAR Grand Hotel Mencey is very much appreciated. We are always very happy to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both professional and friendly service is one of our main priorities and we are always working...

St. Pete Beach, Florida
Reviewed 2 weeks ago

The grounds of the hotel are stunning! The rooms are very nice, comfortable and spacious. Many options for food and great location. The staff was also very friendly and accommodating. Would definitely recommend.

Review collected in partnership with Iberostar
 Report
Helpful?
Thank lenie97
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest, It has been most pleasing to read that you had such a great time in our hospitality at IBEROSTAR Grand Hotel Mencey and we want to thank you for choosing Tripadvisor to share your experience with others. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will...

Swindon, United Kingdom
Reviewed 2 weeks ago

This is the second time we have stayed at this hotel and we would definitely come back again. The rooms are great and we love having breakfast on the patio. The staff are friendly and helpful. It has a good size pool.

Review collected in partnership with Iberostar
 Report
Helpful?
Thank Martin H
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Martin, We would like first of all to thank you for your excellent review of IBEROSTAR Grand Hotel Mencey. Our goal is to create a particularly pleasant atmosphere for our guests with our numerous services in our wonderfully designed hotel, so your words confirming our success are really important to us. We promise to extend your praise to all...

Reviewed 3 weeks ago

Excellent facilities, very well maintained hotel, relaxing gardens, hotel spa snd facilities very good, food very good. I have thoroughly enjoyed my stay at Hotel Mencey and having accessed most of the facilities on site it made my holiday more enjoyable - gym, spa, internal gardens, dinning outside, coffees and cakes in the morning in the garden. Perfect room service...

Review collected in partnership with Iberostar
 Report
Helpful?
Thank CrinaV199
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest, We want first of all that you know we are really happy that you had such an excellent holiday with us at IBEROSTAR Grand Hotel Mencey and we want to thank you for choosing Tripadvisor as your method for sharing your wonderful experience with others. As we aim on a daily basis to exceed the needs and goals...

Banbury England
Reviewed 3 weeks ago

Impressive looking hotel in great location for exploring this lovely city. Has spacious gardens and large outdoor pool but strangely closed to residents at 6pm when it's taken over by a swimming club. Good size rooms some with connecting doors and balconys. Very traditional bar and restaurant service which also caters extensively for official functions. Parking is situated in a...

 Report
Helpful?
Thank KeithTH
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Keith, Thank you first of all for making IBEROSTAR Grand Hotel Mencey your hotel of choice for your holiday to Santa Cruz. Your review is another incentive for us to continue working in a positive and motivated fashion to give our absolute best so our guests feel as comfortable as you were. The fact that you had such a...

1,241 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (682)
Viewed
Hotel & Grounds (163)
Viewed
Dining (27)
Viewed
Business Centre/Function Rooms (5)
Viewed
Pool/Beach Area (62)
Viewed
Room/Suite (75)
Viewed
Family/Play Areas (11)
Viewed
Bathroom (20)
Viewed
View from Room (42)
Viewed
0:48
Videos (1)
Viewed
Other (276)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (410)
Viewed
Amenities (81)
Viewed
Basic Standard Room with City View (41)
Viewed
Double Superior Room with View of Garden (48)
Viewed
Executive Suite Ramblas View (62)
Viewed
Junior Suite with Garden View (44)
Viewed
Pool (12)
Viewed
Dining (49)
Viewed
The Hotel (73)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (149)
Viewed
Pool/Beach Area (3)
Viewed
Hotel & Grounds (40)
Viewed
Room/Suite (13)
Viewed
Dining (36)
Viewed
Business Centre/Function Rooms (26)
Viewed
View from Room (3)
Viewed
Bathroom (6)
Viewed
Other (22)
11/06/2017 12/06/2017
Hotels you might also like...
Also consider these accommodations in or near Santa Cruz de Tenerife
28.8 km away
Hotel Botanico & The Oriental Spa Garden
Hotel Botanico & The Oriental Sp...
#2 of 80 in Puerto de la Cruz
1,538 reviews
64.2 km away
Gran Melia Palacio de Isora Resort & Spa
66.2 km away
Mediterranean Palace Hotel
Mediterranean Palace Hotel
#28 of 59 in Playa de las Americas
2,864 reviews
Show Prices
Show Prices
Show Prices
63.6 km away
GF Gran Costa Adeje
GF Gran Costa Adeje
#14 of 57 in Costa Adeje
5,391 reviews
66.3 km away
Cleopatra Palace Hotel
Cleopatra Palace Hotel
#12 of 59 in Playa de las Americas
2,842 reviews
63.3 km away
Tagoro Family & Fun Costa Adeje
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
As part of the architectural and emotional heritage of Santa Cruz de Tenerife, the IBEROSTAR Grand Hotel Mencey is a symbol of the island. Over the course of six decades it has imbued the stays of famous figures with elegance and good taste. And likewise, the stays of the numerous guests who have chosen this hotel on the Canary Islands as the place for their holidays, events and business trips. Today we want you to also contribute to the history of the IBEROSTAR Grand Hotel Mencey. Infinite relaxation. From charming stays for a romantic getaway to rooms especially designed for groups and exclusive suites with infinite space. Whichever you choose, relaxation is guaranteed! I do. Imagine getting married under a pergola of fragrant flowers, celebrating your ceremony in a garden lit up by lanterns and ending the night by dancing until sunrise. At this luxury hotel in Tenerife, you can personalise the wedding of your dreams to suit your every need. A universe of sensations. This is what awaits you in Spa Sensations. Discover the final frontier of relaxation in its water circuits and with its massages, or rejuvenate like a fine wine with the Wine Sensation therapy. A symphony of flavours. The traditional dishes of the island and the special touch of our chefs make each meal a moment to remember. Cuttlefish on a bed of tomato tartar, prawn salad, artisanal Canary Island cheeses … Music for the ears and the greatest of pleasures for your palette! In the heart of Tenerife. The location of this hotel means you have everything within easy reach. Spend an afternoon shopping at the shopping centres just a stone’s throw away. Or visit Parque Rural de Anaga and explore its lush laurel forest. All kinds of rooms for all kinds of events. This, combined with its terraces, the 7,000 m² of gardens and the best temperature in the world, make this hotel in Tenerife a unique setting to organise events. And, speaking of gardens… Don’t forget to pay a fun visit to the turtles that live in the hotel! All without even leaving the hotel. At the IBEROSTAR Grand Hotel Mencey there are an infinite number of activities you can try. Test out your culinary skills in our cooking master classes, refine your olfactory senses with our wine tasting sessions or challenge your partner to an exhilarating game of paddle tennis. ... more   less 

Additional Information about IBEROSTAR Grand Hotel Mencey

Address: Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Price Range: €100 - €162 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IBEROSTAR Grand Hotel Mencey 5*
Number of rooms: 286
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Hotels.com, Expedia, Hotwire, Cancelon, Cheap Tickets, getaroom.com, Evoline ltd, TripOnline SA, HotelQuickly and HRS so you can book your IBEROSTAR Grand Hotel Mencey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
IBEROSTAR Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Hotel Style:
#1 Family Hotel in Santa Cruz de Tenerife
#1 Luxury Hotel in Santa Cruz de Tenerife
#1 Romantic Hotel in Santa Cruz de Tenerife
#1 Business Hotel in Santa Cruz de Tenerife
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from IBEROSTAR Grand Hotel Mencey staff and other travellers.
81 questions
Ask a question

See all questions (81)

Questions? Get answers from IBEROSTAR Grand Hotel Mencey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“junior suites is the best for price and amenities”
FabBiboGentile, 17 May 2017 | Read review
“Higher floors with balcony views of ocean”
537jerryc, 14 May 2017 | Read review
“Best rooms overlook the gardens at the rear of the hotel.”
KeithTH, 6 May 2017 | Read review
“Garden rooms are nicer but if you want to save money the basic rooms are great.”
samwN2616PP, 27 Apr 2017 | Read review
“We had a deluxe suite - quiet, monochrome palette, spotless ”
joheff, 20 Apr 2017 | Read review
5 of 5
Priceline
US$144* /night
View Deal
Booking.comUS$144
Expedia.comUS$144
Hotels.comUS$144
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates