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IBEROSTAR Grand Hotel Mencey

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IBEROSTAR Grand Hotel Mencey
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1,645 Reviews from our TripAdvisor Community

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Showing 769: English reviews
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Brighton, United Kingdom
Reviewed 5 days ago NEWvia mobile

Stayed here for a few nights and enjoyed our time there. Hotel is classy, maybe a little soulless, but leagues ahead of 5 star hotels we've stayed in in the south of Tenerife. Good for a posh stay and base to explore Santa Cruz - about a 15 min walk to Plaza de España. We had a garden view room...

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Helpful?
2Thank Jamblur
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest, Firstly we want to thank you for choosing IBEROSTAR Lanzarote Park for your recent holiday to Playa Blanca and for sharing your experience with us and the readers of Tripadvisor. We are really happy to read your enthusiastic comments about our prime pillars we set in place to insure splendid vacations for our guests´. Beautiful locations, helpful and...

Reviewed 5 days ago NEWvia mobile

Amazing staff and very good facilities. The only suggestion would be to try to create a more cosy feeling during dinner when all inclusive. The room is big and very nice for breakfast but at dinner it seems a little uncomfortable. Junior suite very comfortable, amazing bed but no interior garden view (which is the for me). In general all...

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Helpful?
Thank anam1004
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest, We would like to thank you for choosing IBEROSTAR Grand Hotel Mencey for your holiday. Your friendly comment is an incentive for us to continue to the best of our ability so that all our guests feel as comfortable as you were in our hospitality. The fact that you could have a nice time in our hotel is...

Pulborough, United Kingdom
Reviewed 1 week ago NEWvia mobile

On arrival greeted with a drink, no seat however at reception , given keys to room on 3rd floor, very hot in room as air con had not been left on and in full sun overlooking main road which was very noisy , next day asked to move but told hotel was full, spent 3 nights before we could move...

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Helpful?
1Thank janet504230
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Janet, We would like to thank you for choosing IBEROSTAR Grand Hotel Mencey for your holiday. Your kind review is an incentive for us to continue working in a motivated fashion and to give our absolute best so that all our guests feel as comfortable as you were. The fact that you had such a nice time in our...

Bristol, United Kingdom
Reviewed 1 week ago

Our flight back from Sal, Cape Verde was diverted to Tenerife because, unfortunately, a passenger become very ill and needed urgent medical attention. We were told by the pilot that we would have to stay in Tenerife over night and that the airline would put us up in an hotel. We expected that we would be taken to a local...

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Helpful?
1Thank Denis L
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Denis, Thank you very much for your review of IBEROSTAR Grand Hotel Mencey. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with...

Reviewed 1 week ago

Very clean and nice hotel, situated in city center, equipped with all fancy facility, in hotel situated shopping, nice lunge bar, offering great view and feeling of old time. Walking distance to promenade and shopping place.

Review collected in partnership with Iberostar
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Helpful?
Thank Play W
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest, We would like first and foremost to thank you for choosing IBEROSTAR Grand Hotel Mencey for your recent holiday to Tenerife and also for making the effort to share your opinion with us and the community of Tripadvisor. Every day is a new and exciting challenge for us based on providing our guests a feeling of staying at...

Livingston, United Kingdom
Reviewed 1 week ago via mobile

This is our second visit and we were not disappointed. Reception, housekeeping, spa, gym, pool and bar staff are all very accommodating. There really is no need for complaint here because if you want something, they will do their best to help you. When packing it might help to know that in the room is a hair dryer, shave kit,...

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Helpful?
Thank Montysadog
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest, Thank you very much for your review of IBEROSTAR Grand Hotel Mencey. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with...

Okehampton, United Kingdom
Reviewed 1 week ago via mobile

Beautiful old hotel in really nice part of Santa Cruz, surrounded by parks and excellent, inexpensive restaurants and cafes. Fabulous gym and spa, ozone 25 m heated pool with cushioned sun beds. Service and staff were friendly, helpful and could not be faulted, throughout. yoga, Pilates, aqua gym and other workshops right throughout the day were all included n the...

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Helpful?
Thank Palmer_et_al
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest, Thank you for taking the time to share your wonderful impressions of your stay at IBEROSTAR Grand Hotel Mencey. It is of utmost importance to us that our guests can appreciate our well thought-out holiday concept. Our daily efforts are to guarantee our guests can experience the highest levels of comfort in a particularly pleasant atmosphere. This is...

SOREDE France
Reviewed 1 week ago

I can't recommend this hotel highly enough. Although many people go to the south of Tenerife where it is certainly warmer,the north has many charms. The hotel itself has a gym, a spa and a great swimming pool. The food is first class. We stayed half board and each evening there is a meat option, a fish option and a...

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Helpful?
Thank EllesseSOREDEFrance
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Ellesse, It has been a real pleasure to read this excellent review of your recent vacation with us at IBEROSTAR Grand Hotel Mencey and we really appreciate that you took the time to write and share it with us and the Tripadvisor community. The fact that we were able to exceed your expectations with our service, the beauty and...

Wakefield, United Kingdom
Reviewed 2 weeks ago

This hotel has a good location and beautiful grounds.The breakfast was the best I have had in a hotel. However I was disappointed by some aspects given that it is 5*. We had a deluxe garden double room. When we arrived no one took our luggage to our room or showed us where it was, and this is a big...

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Helpful?
Thank Rosemarie J
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Rosemarie, We really appreciate you taking the time to reach out to us on Tripadvisor to notify us of your concerns related to your recent stay with us at IBEROSTAR Grand Hotel Mencey and apologize that you felt your experienced fell a little short of your expectations. We apologize for any inconvenience cause by us not providing tea and...

A TripAdvisor Member
1 review
Reviewed 2 weeks ago

Super hotel with friendly staff, clean and modern rooms, delicious food ( breakfast and dinner ), nice pool and Spa area, a 5 stars hotel indeed. We will return soon for our next holliday in Tenerife.

Review collected in partnership with Iberostar
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Thank A TripAdvisor Member
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest, We would like first of all to thank you for your most appreciated review of IBEROSTAR Grand Hotel Mencey. Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us. We will definitely extend your praise to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
The IBEROSTAR Grand Hotel Mencey is, without a doubt, the best five-star luxury hotel in Tenerife. Fully renovated, the IBEROSTAR Grand Hotel Mencey is great for who come to Santa Cruz de Tenerife to enjoy thehotel's spa & wellness centre, taste the delectable food prepared at the Cooking Classroom and attend fun events. Iconic hotel in Santa Cruz de Tenerife. The IBEROSTAR Grand Hotel Mencey is full of character. It was the hotel of choice of the most fascinating figures of the twentieth century and today features the latest technological devices and equipment. More than 4,500m² for your wellbeing. The SPA Sensations offers spa and wellness facilities like no other spa in Santa Cruz: thermal area with sauna, foot bath, Turkish bath, dry heat, float tank, hydrotherapy pool, water well, whirlpool bath, sensation shower, relaxing room, 14 massage and treatment booths, fitness room with state-of-the-art machines, Pilates, yoga... The best spa in Santa Cruz can be found at the IBEROSTAR Grand Hotel Mencey. Colonial architecture. The hotel's contemporary style draws inspiration from the finest architectural styles of the Canaries. The halls, suites, restaurants, pools and casino are all enjoyable spaces with the smartest urban design. Suites with the ideal sleeping environment. Staying at the IBEROSTAR Grand Hotel Mencey ensures a good night's sleep in the suites of the best five-star hotel in Tenerife. Luxury and great amenities in a style that evokes the glamour of the 50s. 11 function rooms. Up to 6,000m² for events in a unique setting in Santa Cruz. With the latest technological equipment and our attentive staff, the success of your event is guaranteed at IBEROSTAR Hotels & Resorts. Premium Wi-Fi. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection - 3.5Mb in up to six devices - to use during your stay. Cooking Classroom. All the culinary pleasures is what guests find at the Cooking Classroom, a unique space for foodies in Santa Cruz de Tenerife. It offers cooking lessons, master classes and corporate events. ... more   less 

Additional Information about IBEROSTAR Grand Hotel Mencey

Address: Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Price Range: €95 - €172 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IBEROSTAR Grand Hotel Mencey 5*
Number of rooms: 286
Reservation Options:
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Also Known As:
IBEROSTAR Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Hotel Style:
#1 Business Hotel in Santa Cruz de Tenerife
#1 Luxury Hotel in Santa Cruz de Tenerife
#1 Romantic Hotel in Santa Cruz de Tenerife
#1 Family Hotel in Santa Cruz de Tenerife
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Questions & Answers

Here's what travellers have asked, with answers from IBEROSTAR Grand Hotel Mencey staff and other travellers.
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Questions? Get answers from IBEROSTAR Grand Hotel Mencey staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pay for garden room, road at front busy”
 of 5 bubbles rosemariej384, 12 Mar 2017 | Read review
“Top floor (4th) overlooking the garden and facing west, has most sun. The north facing rooms that overlook the garden have little sun.”
 of 5 bubbles Fussyholidaymaker_12, 10 Mar 2017 | Read review
“Our room overlooked the pool”
 of 5 bubbles s_voltage, 7 Mar 2017 | Read review
“Garden view, more choice in doubles rather than twin”
 of 5 bubbles theresar134, 4 Mar 2017 | Read review
“garden views are worth paying extra for 195 is good”
 of 5 bubbles anneh678, 25 Feb 2017 | Read review
5 of 5