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Hotel Diamante Suites

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488 Reviews from our TripAdvisor Community

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Showing 126: English reviews
Halesowen, United Kingdom
Reviewed 13 February 2017

We spent 4 nights here. The room was larger than we expected. Bedroom had large twin beds and wardrobe, tv bedside tables. Bathroom with bath and shower over plus bide. Soap provided but no shower gel or shampoo. Sofa, table, coffee table and fridge in lounge area. Sofa was a sofa bed, so you could have had three people in...

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Helpful?
1Thank William S
Ramon V, Community Manager at Hotel Diamante Suites, responded to this review

Dear guest. We are glad that you enjoyed your stay in our hotel. We hope to see you again in your next break. Best regards.

Reviewed 12 February 2017 via mobile

Do not visit this hotel if you want to have a nice family holiday!! The lifeguard is rude and does not let your kids play with any balls, you are not allowed any inflatables in the pool, when my 5 year old wanted to play catch with his dad, the lifeguard came and took his ball away and made his...

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Helpful?
Thank Marc S
Ramon V, Community Manager at Hotel Diamante Suites, responded to this review

Dear guest. We regret that you felt bably treated by our lifeguard. We will send your comments to the management. Anyway, although is not described in our webpage (but it is onsite ), inflatables are not allowed inside the pool, to not disturb other guests using the pool. Receive our most sincere apologies for any inconvenience.

Reviewed 12 February 2017 via mobile

I spent 9 nights in this hotel. The kitchen stuff was fine but the reception is a nightmare. From the start there was a problem with our booking as they didn't have our booking in system !!!!! How could this be if we booked like one month before ! Then we had problems with entry cards to rooms 5 of...

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Helpful?
1Thank Janina D
Ramon V, Community Manager at Hotel Diamante Suites, responded to this review

Dear guest. We regret that your experience in our hotel was not as expected. We will resend your comments to the management, in order to analyze these inconveniences that you've been affected. Receive our most sincere apologies.

Reviewed 1 February 2017

Spent 10 great days in January, The staff are really friendly and clean your room every day the food had so much choice great all inclusive definitely go back my only downside was its at top of the hill but it's good exercise,There's a bus into town free as well

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Helpful?
Thank Lfcric
Ramon V, Community Manager at Hotel Diamante Suites, responded to this review

Dear guest. We appreciate your feedback, and are pleased to read that you had a nice stay in our hotel. We hope to see you in the next future. Best regards.

Reviewed 1 February 2017 via mobile

Stayed for a week with a friend in a two room mini suite comprising twin beds in bedroom and another single bed in the sitting room. Rooms were a decent size, and beds were clean and comfy. Top shelf of wardrobe was however very dusty. Sofa in the lounge area was uncomfortable with insufficient padding on the back so I...

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Helpful?
Thank Steve G
Ramon V, Community Manager at Hotel Diamante Suites, responded to this review

Dear guest. Thanks for your review. We will take advice of these issues you have mentioned. Thanks for staying in our hotel, and best regards.

Hawick, United Kingdom
Reviewed 28 January 2017

Because it is volcanic, much of Tenerife is hilly and many of the hotels are up steep hills. The hill up is very steep and could be a problem for those lacking mobility, the unfit (or the lazy!) Against that, the views are really good because of the elevation and there are free buses during the day (excluding Saturday afternoon...

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Helpful?
1Thank CliffGriffiths
Ramon V, Community Manager at Hotel Diamante Suites, responded to this review

Dear guest. Thanks for visiting us, and for taking your time writing this review. We are sure that it will helpful to future clients. We also thank you for your comments about most of our staff. Best regards, and hope to see you soon again.

Hillerod, Denmark
Reviewed 21 January 2017

Very big rooms (2) with sea view balcony, very nice and big bathroom. Lots and lots of cupboard space in both rooms. Perfect cleaning. 2 swimming pools. Full board with wine and water for lunch and dinner buffet and a fine variety of food. 25th December and 31st January a fantastic buffet. Free bus to town almost every hour. Minus:...

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Helpful?
Thank BirgitDenmark
Ramon V, Community Manager at Hotel Diamante Suites, responded to this review

Dear guest. It's a pleasure to read that you had a nice time in our hotel. We will take advice of your remarks refering the wifi and the entertainment. Thanks for taking your time writing this review.

Reviewed 16 January 2017

I stayed here in July last year (2016) with my gf on an all inclusive basis, and am very late in writing my review on this hotel. I used to work in the travel industry so when a hotel is described as a 4* locally rated hotel, I know what I expect to find, and to be honest, I could...

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Helpful?
Thank Jim R
Ramon V, Community Manager at Hotel Diamante Suites, responded to this review

Dear guest. We appreciate your recommendation, and are glad that you had a pleasant stay in our hotel. We hope to see you in the next future. Kind regards, and have a nice year 2017.

Reviewed 15 January 2017

I ve just come from the holiday from Tenerife, i liked very much the area , the room with view to the sea, so soothing, but i didn t like all the food ,some couldn t be eaten, i didint like that we have to pay for acccess to the internet, and the drinks,overall it was unforgetable i would like...

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Helpful?
Thank Marina S
Ramon V, Community Manager at Hotel Diamante Suites, responded to this review

Dear guest. Thanks for choosing our hotel. We`ll take advice of those issues. Best regards, and have a nice and profitable year 2017.

Derby, United Kingdom
Reviewed 14 January 2017 via mobile

the hotel is lovely, always clean and most of the staff are friendly. Went away for a few days all inclusive and it was a waste on the food. The only hot food we had was on the last day which was an omelette made to order.. decided that we left too late to go and have dinner and tea...

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Helpful?
Thank elmegs
Ramon V, Community Manager at Hotel Diamante Suites, responded to this review

Dear guests. First of all, receive our most sincere apologies for all these circumstances you have experienced. We regret that all this could have spoiled you stay in our hotel.Your comments will be sent directly to the management, in order to analyze what happened. Friendly regards.

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Free Internet
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Hotel Diamante Suites

Address: Calle Manuel Yanes Barreto 13, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: €58 - €101 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Diamante Suites 4*
Number of rooms: 174
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Also Known As:
Hotel Diamante Puerto De La Cruz
Hotel Diamante Suites Tenerife/Puerto De La Cruz
Hotel Style:
#16 Luxury Hotel in Puerto de la Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Diamante Suites staff and other travellers.
27 questions
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Questions? Get answers from Hotel Diamante Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the front of the Hotel as you get the sun mostly all day”
 of 5 bubbles harding2016, 27 Mar 2017 | Read review
“Our room faced the road/mountain side and whilst it may have been noisier it did get the sun all day.”
 of 5 bubbles Shelliibobs, 20 Mar 2017 | Read review
“rooms facing the mountain get the sun all day, lovely for sitting on the balcony”
 of 5 bubbles BarbaraFelicityD, 19 Mar 2017 | Read review
“Beware lower rooms if you have children as music is loud until 11.00”
 of 5 bubbles Meadonians, 16 Mar 2017 | Read review
“Request a room close to the reception as the holiday spread down the hillside”
 of 5 bubbles honestcitizen2017, 8 Mar 2017 | Read review
5 of 5