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diverhotel Tenerife Spa & Garden

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1,069 Reviews from our TripAdvisor Community

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Showing 238: English reviews
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Reviewed 3 days ago NEWvia mobile

Lovely hotel! Situated on the hills overlooking the sea as you walk into the hotel. We were, what I'd deem, at the back of the hotel and we had the pleasure of watching the clouds roll of the mountain, it was beautiful. Unfortunately the scenery was the only aspect of the holiday we can talk about that doesn't upset and...

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Thank Rikki M
Madrid, Madrid, Spain
Reviewed 5 days ago NEW

A bit of a cynical title but none the less you should be aware that this is a primarily German tourist locale especially in the March April time frame. The hotel strives to cover all nationalities and does so well. We travelled as a family of spanish/irish and therefore spoke two of the generally supported languages in the hotel. The...

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1Thank Eugene B
Reviewed 1 week ago via mobile

I came here with my youngest child, last minute get away. I must say the hotel and staff are great I had no faults .... usually I don't like the food when going in all inclusive bit I thought it was great , regret not goin all inclusive as I had to pay each evening. Deffo go inclusive it's worth...

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1Thank xxxrachy26xxx
Dudley, United Kingdom
Reviewed 2 weeks ago

A warm welcome awaited us , very concise info given regarding the local area and the free shuttle into the town from a spanish chap who's English was excellent,so glad as our spanish is almost non existent . Our room was clean maybe a little dated but did us just fine, had a view of the sea from our balcony,...

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Thank Lisa P
P-Stor, Gerente at diverhotel Tenerife Spa & Garden, responded to this review

Dear guest, We thank you for your kind feedback and sharing your impressions with other readers We are pleased that you enjoyed your stay and our staff took care of your needs. Regadring your comment about the German clientele ere no so courteous, I would like to let you know that we have different tourist markets which sometimes produces problems...

Rome, Italy
Reviewed 4 weeks ago

Fantastic hotel for the many services it offers: there is also inside a tour operator to book excursions and it is relatively easy to park for free. Great buffet breakfast. Standard rooms are very big with terrace and a fully equipped bathroom (also with tub and bidet!), very comfortable but basic. Wifi is free only 1 h per day and...

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Thank Marc P
P-Stor, Gerente at diverhotel Tenerife Spa & Garden, responded to this review

Dear guest, We thank you for your kind feedback and sharing your impressions with other readers. We are pleased that you enjoyed your stay and were satisfied with our service. We would be pleased to welcome you back at our hotel. Regards, M ª Carmen Diaz General Manager

Reviewed 15 February 2017

We stayed there for 4 nights in a standard room which was big enough, clean, quite and comfortable. The staff were really friendly and helpful. There are lot of facilities and opportunities in hotel to do and enjoy including swimming pool, spa, and variety of games. I also enjoyed the restaurant/bar with a good quality and decent prices. The hotel...

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Thank Kaveh B
P-Stor, Gerente at diverhotel Tenerife Spa & Garden, responded to this review

Dear guest, Thanks for sharing your opinion with us about your stay because it´s very useful for other customers who wish to stay in our hotel. We are pleased that you enjoyed your stay and were satisfied with our service. We would be pleased to welcome you back at our hotel. Regards, M ª Carmen Diaz General Manager

Birmingham, United Kingdom
Reviewed 8 January 2017 via mobile

This hotel promotes itself as a 4 star but bear in mind hotels in the canaries do not match what you would get in the uk. The hotel itself was clean although a bit tired with worn furniture and cheap plastic seats around the pool. The rooms were spacious with two single beds rather than a double and a bath...

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1Thank David F
P-Stor, Gerente at diverhotel Tenerife Spa & Garden, responded to this review

Dear guest, Thank you very much for sharing your experience. Only through the comments of our guests, we are able to know about their experiences. About the buffet food, every meal (breakfast, lunch and dinner) is supervised by the Head Chef, and the menus are consistent throughout the hotel chain. “Diver” menus have meat and fish dishes daily, plus meat...

Reviewed 6 January 2017 via mobile

Beautiful views. Great food. Good pool. The staff were friendly and the lifeguards are very alert. The entertainment is brilliant for kids, My daughter loved it. Also you get proper beer in a pint glass. We are going back this year.

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Thank rorinio
P-Stor, Gerente at diverhotel Tenerife Spa & Garden, responded to this review

Dear guest, We thank you for your kind words. We are very happy that your stay was as pleasant as you indicated. We would be pleased to welcome you soon at our hotel. Regards, M ª Carmen Diaz General Manager

Reviewed 26 December 2016 via mobile

I really don't know what all these people with bad reviews talking about... The food is lovely there's something for everyone loads fish chicken pork veal chips. My kids loved the crepes with chocolate. Fried egg bacon toast every morning.. the entertainment is fantastic at night for children the girl.suki really is fantastic and during day games in pool, there's...

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1Thank kyra2404
P-Stor, Gerente at diverhotel Tenerife Spa & Garden, responded to this review

Dear guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are at your full disposal and hope that you return really soon to Diverhotel Tenerife Spa...

Reviewed 26 December 2016 via mobile

One of the worst I ever been All inclusive, far far overpaid 7 days disarmed foods, if was enough couse mostly not enough for all gest Lazy waiters just young one ok just one good think, animation team that's all ,they are trying do sameting Newer come back to that resort 3 star max don't know why is 4 star

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1Thank Dariusz M

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
Official Description (provided by the hotel)
diverhotel Tenerife Spa & Garden is located in a quiet and luxurious residential area of Puerto de la Cruz, very close to the Botanical Gardens and 2 miles from the artificial lake and swimming pools at the Martiánez complex. It is surrounded by a spectacular tropical garden of 3.7 acres and it offers stunning views of the Teide, the Orotava Valley and the ocean. ... more   less 

Additional Information about diverhotel Tenerife Spa & Garden

Address: Calle Guerrero, 14 | Urbanizacion El Durazno, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: €63 - €183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — diverhotel Tenerife Spa & Garden 4*
Number of rooms: 248
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Also Known As:
Playacanaria Hotel Puerto De La Cruz
Hotel Playacanaria
Diverhotel Tenerife Spa & Garden Puerto De La Cruz
Hotel Style:
#4 Spa Hotel in Puerto de la Cruz
#18 Luxury Hotel in Puerto de la Cruz
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Questions & Answers

Here's what travellers have asked, with answers from diverhotel Tenerife Spa & Garden staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“People from upper floors were using our terrace as an ash tray. These were the themed childrens rooms so be aware.”
 of 5 bubbles EugeneB974, 21 Mar 2017 | Read review
“Mainly twins, confirm with hotel if you require double”
 of 5 bubbles 931lisap, 9 Mar 2017 | Read review
“Best view, good facilities”
 of 5 bubbles KavehB, 15 Feb 2017 | Read review
“Request a room with view of Mount Teide. Poolside rooms have built in Jacuzzis and a patio leading out onto the pool.”
 of 5 bubbles Carly1907, 1 Nov 2016 | Read review
“higher floors have less noise but then the view was a view of waste land”
 of 5 bubbles julies393, 9 Oct 2016 | Read review
5 of 5