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Be Live Experience Orotava

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504 Reviews from our TripAdvisor Community

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Showing 79: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Food wasn't cooked properly not much choice no entertainment that might have something to do with the time of year not many English people working there no advertising what's on menu choices at night it was near to the beach and city centre nice and flat where the hotel is once you've found the bars and clubs they are near... More 

Helpful?
Thank Joanne E
BeLiveH, Dirección at Be Live Experience Orotava, responded to this review

Dear Joanne E, Thank you very much for your feedback on Tripadvisor. First of all we want to thank you again for your kind words about our location, and then we are very sorry to read your opinion about the food. We will take your review into consideration in order to improve our standard and hope you decide to come... More 

San Jose, California
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

This hotel, which labels itself as a 4*, is a huge missed opportunity to be a real 4*. I cannot give it more than 2*. The hotel infrastructure is a 4* but what the hotel provides to guests and its policies make it a 2*. The infrastructure: 12 floors, 230 rooms, large lobby, entire floor for dining room and kitchen... More 

Helpful?
1 Thank IntFF
BeLiveH, Dirección at Be Live Experience Orotava, responded to this review

Dear IntFF, Thank you very much for your feedback on Tripadvisor. The opinion of our guests is very important for us and because of that we really appreciate your suggestions to make us improve our services. We work pretty hard every day to make our clients holidays as pleasant as possible and we are very sorry for the inconveniences you... More 

Travellers are raving about these Puerto de la Cruz hotels

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

Wha at shame a lovely hotel is being spoilt by loud disco music being played by the pool, not a relaxing experience. Staff should stop people saving sun beds. If you go to the pool at 11 am then done expect to have a sun bed, not enough of them. Spent most of the holiday on the beach then returned... More 

Helpful?
Thank jgwdwrw
BeLiveH, Dirección at Be Live Experience Orotava, responded to this review

Dear Jdwdwrw, Thank you very much for your feedback on Tripadvisor. First of all we would like to thank you for your compliment about the pool temperature, on the other side we apologize for the inconveniences of having music around the pool. As the opinion of our guests has a huge importance for us, we are taking yours into consideration... More 

Haifa, Israel
Level Contributor
5 reviews
5 hotel reviews
Reviewed 2 weeks ago

We spent a week at the hotel, as part of a tour of Tenerife. The hotel is located in a quiet street, within short walk of the tourist areas and the beach. Room was clean but outdated, with non of the amenities that we expected from a 4 star hotel. The buffet breakfast and dinner were excellent, good and varied... More 

Helpful?
Thank Ron G
BeLiveH, Dirección at Be Live Experience Orotava, responded to this review

Dear Ron G, Thank you for your feedback on Tripadvisor. We would also like to thank you for the compliments about our food and location and we also take your suggestions into consideration. For us the opinion of our guests is so important and because of that we would really appreciate if you decide to come again to check the... More 

Southampton, England
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 weeks ago

My wife recently had a knee replacement and we were looking for a hotel close to shops, bars, restaurants and the beach - on this the hotel scores well, with only a couple of minutes to all these. The hotel has 225 rooms and is rated as 4*. We stayed in a superior room (refurbished) on the 11th floor with... More 

Helpful?
1 Thank GlassFanatic
BeLiveH, Dirección at Be Live Experience Orotava, responded to this review

Dear GlassFanatic, Thank you very much for your opinion in Tripadvisor. We are very sorry to read your stay didn't meet your expectactions because we work every day to make the holidays of our guests as wonderful as possible. The opinion of our clients is so important for us and we add them to our work plans and because of... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

Just got back from this place we had 2 weeks and we enjoyed all the time we had there.the hotel is a bit outdated but wonderfully clean and tidy the food is repetitive .it's a bit far from the airport about 1/30min the pool ares is very clean and tidy but the pool is cold. The area around the hotel... More 

Helpful?
1 Thank stephen r j
BeLiveOrotava, Dirección at Be Live Experience Orotava, responded to this review

Dear Stephen r j, Thank you for your positive feedback on Tripadvisor. We are very pleased to read you enjoyed all the time you spent in our hotel and were happy with the room and the hotel surroundings. It would be a big pleasure for us you choose Be Live Experience Orotava next time to spend another holiday. Best regards,... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

Stayed for one night on a business trip. The hotel was well located but it was very dated and in need of refurb. Beds were uncomfortable with only one long pillow, a hard mattress and scratchy blankets. Free wifi is only available in the lobby and wifi in the rooms will cost you 5 euro per day. Would not stay... More 

Helpful?
Thank Samuel V
Be Live O, Subdirectora at Be Live Experience Orotava, responded to this review

Dear Samuel V, Thank you very much for your review on Tripadvisor. We are very sorry to read the hotel was not good enough for you and we would also like to apologize for the caused inconveniences. All of our guests opinions are really important for us in order to improve our services every day. Nevertheless we hope to see... More 

1 review
Reviewed 4 weeks ago via mobile

I love this hotel ! Is very clean , the food is amazing , is situateI d near playa jardin a beautiful place ! Near loro parque ! Near center and all the shops ! We loved this hotel ! I recommand this Hotel ! If we'll ever visit tenerife again we will def choose this hotel again !

Helpful?
Thank Florina M
Be Live O, Subdirectora at Be Live Experience Orotava, responded to this review

Dear Florina M, Thank you very much for your feedback on Tripadvisor. We are very glad to read you spent a lovely honey moon with us. Thank you again for your opinion, so important for us. It would be a great pleasure for us to welcome you again for another special holiday. Best regards, Be Live Experience Orotava More 

Grantham, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 October 2016

Reception not very friendly and a bit curt. Never seemed to want to help with a small problem or concern. Hotel itself is very clean but furniture in the lounge is dated and a tad scruffy and smelled of hair grease. The bedroom was dated and a bit scruffy but generally clean and the bed was comfortable. Linen not changed... More 

Helpful?
1 Thank John P
Be Live O, Subdirectora at Be Live Experience Orotava, responded to this review

Dear John P, Thank you for your feedback on Tripadvisor. First of all, we would like to apologize for the inconveniences. Every of our guests opinions help us to improve every day, due to this fact we take yours one into consideration to improve our services. We also thank you for your comments about rooms cleanliness. Nevertheless we hope you... More 

Island of Anglesey, United Kingdom
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 October 2016

Booked in for 2 weeks, shame it wasn't two months. Great hotel, staff and great variety of food everyday. Only one problem in the restaurant, not all the food was hot, BUT there was a microwave to heat the meal up. Our room was clean, except for some burn marks on the carpet made by someone ironing on it, TWITS.... More 

Helpful?
Thank emothedemo
Be Live O, Subdirectora at Be Live Experience Orotava, responded to this review

Dear Emothedemo, Thank you for your feedback on Tripadvisor. We are pleased to read you spent a great time with us in Be Live Experience Orotava. We would like also to thank you for your words about food and staff. For us the most important fact is the quality of our services and because of that we really apreciate your... More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Be Live Experience Orotava is a 4 star hotel with the best facilities for a great family holiday or for meetings and incentives in the heart of the Canary Islands. The Be Live Experience Orotava hotel is in a strategic area of north Tenerife, at 24 km. From the Los Rodeos airport and 40 km. From Santa Cruz de Tenerife, the island's main port. Guests comingo by car can reach the hotel on the TFI motorway, Puerto de la Cruz direction. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more   less 

Additional Information about Be Live Experience Orotava

Address: Avenida Aguilar y Quesada 3, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: €55 - €112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Be Live Experience Orotava 4*
Number of rooms: 225
Reservation Options:
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Also Known As:
Be Live Orotava Hotel Puerto De La Cruz
Orotava Palace Hotel
Be Live Experience Orotava Tenerife/Puerto De La Cruz
Hotel Style:
#13 Luxury Hotel in Puerto de la Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Be Live Experience Orotava staff and other travellers.
23 questions
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Questions? Get answers from Be Live Experience Orotava staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best higher level floor 9 good views”
 of 5 bubbles joannee916, 22 Nov 2016 | Read review
“Select another hotel.”
 of 5 bubbles IntFF, 20 Nov 2016 | Read review
“If want a sea view you need a high floor on the back of the hotel.”
 of 5 bubbles GlassFanatic, 11 Nov 2016 | Read review
“If you must stay here, opt for superior room.”
 of 5 bubbles I5571XVjohnp, 24 Oct 2016 | Read review
“I would not use this hotel again I w”
 of 5 bubbles lynetter2014, 13 Oct 2016 | Read review
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