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Be Live Experience Orotava

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546 Reviews from our TripAdvisor Community

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Showing 91: English reviews
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Reviewed 2 weeks ago via mobile

The hotel overall was good but it was extremely old fashioned and in desperate need of refurbishment. You could feel the springs in the mattress where they were so old. After complaining about this they put blankets on top of the mattress which did help. I had a ripped carpet which also had burn marks on it. However, the hotel...

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1Thank Maureen B
Chester, United Kingdom
Reviewed 2 weeks ago

Good mix of nationalities in the Hotel. Drinks and Beverages are good value. Very convenient for beach, shops and buses. Free wi-fi slow and not reliable. Restaurant very well organised, food always 'topped up'.

Review collected in partnership with Be Live Hotels
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1Thank DAVID079_12
Swansea, United Kingdom
Reviewed 3 weeks ago via mobile

The hotel had Clean and tidy rooms but nothing out of the ordinary. However half board for 2 people for a week was £715. Really cheap. Tasty buffet with lots of choice but dining room is crazy busy! Very bright lights in buffet room as well. No atmosphere or romantic ambience. It's just get in, eat, get out! Good location...

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1Thank lovelylady7777
Province of Alicante, Spain
Reviewed 5 weeks ago

A hotel in a great location close to everything with very friendly and efficient staff. Very clean and the food at evening meals is great. Breakfast same every day and average. They also make an effort with evening entertainment.

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1Thank Mike V
Reviewed 14 January 2017 via mobile

Got a cheap deal so wasn't expecting too much. The hotel is clean and very functional. I didn't realise until I read the confirmation we had half board as there are so many places to eat and drink locally. The food was actually very nice, quite basic, but if it's done well, as it was here, it really works. As...

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Thank thegingerone35
BeLiveH, Dirección at Be Live Experience Orotava, responded to this review

Dear Thegingerone35, Thank you very much for your review on Tripadvisor. We would like to thank you for your mention about the cleanliness and the food. At the same time we apologize for the inconveniences caused by the pool temperature, we will check the records to see what happened. We hope you have the chance to come back again soon...

Chatham, United Kingdom
Reviewed 13 January 2017

For the first time ever my husband and myself decided to leave the rat race behind and have a Christmas holiday in the sunshine. (hopefully) We travelled with Thomson to the Be-Live Orotavia hotel in Puerto De La Cruz Tenerife. Whe arrived on Christmas Day at about 4.30 pm after quite a long journey from the airport, about an hour...

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Thank meercat47
BeLiveH, Dirección at Be Live Experience Orotava, responded to this review

Dear Meercat47, Thank you very much for your lovely feedback on Tripadvisor. It is a pleasure to read you spent a good Christmas Holidays with us and we could manage all you required. We would also like to thank you for your kind words about our location, food and staff. It would be a big pleasure for us to welcome...

London
Reviewed 3 January 2017

Travelled here as a four-person family including two younger kids and stayed on the top floor with great views of Mount Tiede and the harbour at San Telmo. Front desk couldn't have been more helpful, whichever shift was on – absolutely delightful and extremely patient and helpful. It's a friendly hotel seemingly favoured by older northern Europeans so it's quiet...

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Thank Anders4077
BeLiveH, Dirección at Be Live Experience Orotava, responded to this review

Dear Anders4077, Thank you very much for your feedback on Tripadvisor. We are pleased to read you had a good experience and an enjoyable stay at our hotel. Furthermore, we appreciate your kind words regarding our staff, breakfast and our service. It will be a pleasure for us to welcome you again for another holiday. Best regards, Be Live Experience...

Somerset, United Kingdom
Reviewed 1 January 2017

Very poor food, not much choice and cold food. Noisy hotel rooms. Cleaners came to do rooms too late in the day, 2.30/3.00 o'clock!! No wifi in rooms unless you pay 20 Euros a week!! Overall a very poor hotel!

Review collected in partnership with Be Live Hotels
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Thank C6775IQevag
BeLiveH, Dirección at Be Live Experience Orotava, responded to this review

Dear C6775IQevag, Thank you very much for sharing your opinion with us on Tripadvisor. We are very sorry the hotel did not meet your expectations and we apologize for the inconveniences you had. We are going to take your suggestions into consideration to improve our quality standards. Nevertheless we hope you give us a chance and come again to check...

Timbuktu, Mali
Reviewed 27 December 2016

Returned yesterday from 7 nights here, no real complaints. Having read earlier reports a bit concerned regarding the food and yes eggs and bacon not always hot at breakfast, but not too bad. Other meals no complaints at all and dinner on Christmas Day was exceptional, a really good selection of foods and all very tasty (and I am pretty...

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1Thank Alfonse S
BeLiveH, Dirección at Be Live Experience Orotava, responded to this review

Dear Alfonse S, Thank you for your positive feedback on Tripadvisor. We would also like to thank you for your kind words regarding our dinner on Christmas Day, location and overall our restaurant and front desk staff. We work daily really hard to make your stay as pleasant as possible and we are glad, in this case, we got it....

Reviewed 27 December 2016

We stayed for 6 nights. It was our honeymoon trip. This hotel has probably the best location possible (two good supermarkets nearby - Hiperdino and Mercadona as well as the small Martianez shopping mall), very close to the beach with lots of lovely restaurants nearby. We chose half-board and both the breakfast and buffet-style dinner were amazing - a lot...

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1Thank S Anna A
BeLiveH, Dirección at Be Live Experience Orotava, responded to this review

Dear S Anna A, Thank you very much for your review on Tripadvisor. We are very pleased to read you spent your honeymoon with us and you were happy with our facilities. We would also like to thank you for your kind words about our location, food and service. It would be a big pleasure for us if you decide...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Be Live Experience Orotava is a 4 star hotel with the best facilities for a great family holiday or for meetings and incentives in the heart of the Canary Islands. The Be Live Experience Orotava hotel is in a strategic area of north Tenerife, at 24 km. From the Los Rodeos airport and 40 km. From Santa Cruz de Tenerife, the island's main port. Guests comingo by car can reach the hotel on the TFI motorway, Puerto de la Cruz direction. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more   less 

Additional Information about Be Live Experience Orotava

Address: Avenida Aguilar y Quesada 3, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: €60 - €114 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Be Live Experience Orotava 4*
Number of rooms: 225
Reservation Options:
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Also Known As:
Be Live Orotava Hotel Puerto De La Cruz
Orotava Palace Hotel
Be Live Experience Orotava Tenerife/Puerto De La Cruz
Hotel Style:
#12 Luxury Hotel in Puerto de la Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Be Live Experience Orotava staff and other travellers.
34 questions
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Questions? Get answers from Be Live Experience Orotava staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“i think they are all the same”
 of 5 bubbles meercat47, 13 Jan 2017 | Read review
“North faces the sea, south faces the sun and the volcano. There are benefits in both!”
 of 5 bubbles Anders4077, 3 Jan 2017 | Read review
“Very noisy!!!!”
 of 5 bubbles C6775IQevag, 1 Jan 2017 | Read review
“Rooms at the rear have a good sea view, we had room on 10th floor.”
 of 5 bubbles AlfonseS, 27 Dec 2016 | Read review
“None really, the poolside rooms dont get sun until late morning/early afternoon. our room on the 11th floor had great views and was really nice”
 of 5 bubbles alexbobm, 6 Dec 2016 | Read review
5 of 5