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See all 82 hotels in Puerto de la Cruz

Hotel Puerto Palace

852 reviews
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Traveller (591)
Room & Suite (265)
Pool & Beach (128)
Overview
  • Excellent24%
  • Very good56%
  • Average14%
  • Poor4%
  • Terrible2%
Travellers talk about
“naturist area”(4 reviews)
“pool area”(17 reviews)
“town centre”(12 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (852)Write a Review
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7
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53
83
22
10
7
Show reviews that mention
All reviewsnaturist areapool areatown centrenice hoteltoilet flushhalf boardhuge bedsaladnight stayevery eveningcleaning staffaverage hoteleuros per weekplenty of sun loungersroof terracebottle of cavaloro parque
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1 - 5 of 175 reviews
Reviewed 5 days ago

We have just returned form this hotel after spending Christmas and New Year there. My comments are mixed really as there are pros and cons to this hotel. Firstly I should say it is spotlessly clean and tidy in all areas. The food is average...More

1  Thank LouandLee
Reviewed 6 days ago

We stayed for a night before Christmas for the first time and had a great time. The room was decorated nicely with comfortable beds and better still good pillows and the little extra of fruit and cava in the room went down very well. Both...More

Thank Jo M
Reviewed 1 week ago via mobile

Stayed at the Hotel Puerto Palace from Christmas Eve until 28th December. Had a lovely big room on the 3rd floor , spotlessly clean and warm . We received a basket of fruit , chocolates and a bottle of cava which I found to be...More

Thank Gillian S
Reviewed 1 week ago via mobile

Stay here if you want to pay extra for a room without horrendous mildew smell. Asked to simply switch to a different room without mildew smell and the front desk only begrudgingly gave a different room after insisting that they charge extra for the new...More

2  Thank Wendy K
Reviewed 2 weeks ago

We have just returned from a week's half board over Christmas at the Puerto Palace Hotel. We experienced quite a lot of intrusive road noise from our room from early mornings until quite late at night which unfortunately did not allow for a good night's...More

2  Thank elizdonohoe
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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Internet
Free Parking
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$75 - US$117 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Puerto de la Cruz
#10 Luxury Hotel in Puerto de la Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$75 - US$117 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Puerto de la Cruz
#10 Luxury Hotel in Puerto de la Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (591)
Room & Suite (265)
Pool & Beach (128)
Dining (56)
Hotel & Grounds (422)
Bathroom (19)
Family and Play Areas (14)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Gillian S
22 October 2017|
AnswerShow all 3 answers
Response from itsnoemis | Reviewed this property |
I haven't been to Puerto de la Cruz during Christmas holiday so I'm not sure how many bars and restaurants are open at the time. And I think the hotel restaurant was open until 10pm, but I'm not 100% sure now. Sorry I... More
1
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Gillian S
15 July 2017|
AnswerShow all 2 answers
Response from Normanta | Reviewed this property |
Yes, gated area on the roof. Use your room card to gain access. When I stayed, it was mainly ladies using the area - focused on getting their all-over tans so it was very quiet up there. There were a few couples. Small... More
1
Vote
Room Tips
"Ask them NOT to put you above the kitchen. This is extremely noisy,especially at 5am."
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"Pool view room was excellent. Sea view may have a little more road noise."
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"Room with a sea view"
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"Don't bother paying extra as you don't get what you paid for"
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