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All reviewsupper poolsteep hillswimming pools arehalf boardbbc worldreception areasea viewcourtesy bushotel catersbar staffsaladbreakfast and dinnervisited this hotelstay at this hotel againall inclusive packagepublic areasevening entertainment
Oh I am so sorry for this Hotel which tries so hard in most areas and is neglectful in the most important ones.
I am a very well travelled person and have slept on the odd pavement in my youth to get cheap airline tickets;...More
4 Thank Rawson-Gill
Response from Dirección H, Director General at Hotel Puerto de la CruzResponded 16 January 2013
Thank you very much for taking your time in sharing your experience of your stay in our Hotel with other Tripadvisor travellers. Comments like yours help us in the task of improving the services we offer daily to our guests and while your...More
The hotel is nicely situated, the seafront being 5-7 minutes easy walk down some steps followed by a pleasant avenue. I see some reviewers have remarked about the steps etc but if you're reasonably mobile it shouldn't be a problem. And you can always get...More
4 Thank brabb
Response from Dirección H, Equipo Directivo at Hotel Puerto de la CruzResponded 3 January 2013
We greatly appreciate the time you have taken to share your experience amongst us with other Tripadvisor travellers. We are very pleased to know that you found the situation of our hotel, our installations and the standard of our food to your liking....More
I recently returned from a week’s stay in the hotel with my partner. My parents have both stopped in this hotel once before too and informed me that the hotel used to be a ‘sol’ –perhaps the change of hand contributed to some of the...More
4 Thank Kayt47
Response from Jose_LC, Director General at Hotel Puerto de la CruzResponded 23 November 2012
On behalf of the entire team of this hotel I would like to convey to you our sincere thanks for your positive comments and also for sharing your satisfaction with us. It gives us great pleasure to know that you enjoyed your holiday...More
My girlfriend and I returned from our stay at the "Puerto de la Cruz" hotel yesterday (13/11/12).
I don't know if this is just due to the time of year of our holiday, but the hotel is very popular with Germans and people over 50....More
1 Thank not_gray
Response from Jose_LC, Director General at Hotel Puerto de la CruzResponded 16 November 2012
First of all I would like to thank you for sharing your experience amongst us with other TripAdvisor travellers and secondly, I am very pleased that you appreciated our location and were happy with your room.
With respects to our location, we offer...More
Just returned from a week here. On the up side the staff are friendly & hard working. The mountain views are fab.
Despite advertising it as air conditioned IT IS NOT, it has apparently been "broken" for 7 months and no plans to replace it...More
2 Thank Aquaeyes
Response from Jose_LC, Director General at Hotel Puerto de la CruzResponded 12 November 2012
Thank you for sending us your comments on our hotel, these provide us with an excellent tool which helps us to improve our services and facilities, more so if we have failed to live up to your demands, for which I duly apologize....More
Response from Dirección H | Property representative |
Hi, yes, we offer evening entertainment. And, we will make a special celebration for the end of the FIFA Worldcup, on 15/07.
We look forward to seeing you at our hotel.
Hotel Puerto de la Cruz