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Hotel Puerto de la Cruz

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Traveller (784)
Room & Suite (289)
Pool & Beach (153)
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Overview
  • Excellent27%
  • Very good36%
  • Average23%
  • Poor9%
  • Terrible5%
Travellers talk about
“upper pool”(8 reviews)
“steep hill”(23 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Reviews (1,235)
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Traveller rating
75
122
76
33
13
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75
122
76
33
13
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All reviewsupper poolsteep hillswimming pools arehalf boardbbc worldreception areasea viewcourtesy bushotel catersbar staffsaladbreakfast and dinnervisited this hotelstay at this hotel againall inclusive packagepublic areasevening entertainment
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241 - 245 of 319 reviews
Reviewed 9 January 2013

Oh I am so sorry for this Hotel which tries so hard in most areas and is neglectful in the most important ones. I am a very well travelled person and have slept on the odd pavement in my youth to get cheap airline tickets;...More

4  Thank Rawson-Gill
Response from Dirección H, Director General at Hotel Puerto de la CruzResponded 16 January 2013

Dear Rawson-Gill Thank you very much for taking your time in sharing your experience of your stay in our Hotel with other Tripadvisor travellers. Comments like yours help us in the task of improving the services we offer daily to our guests and while your...More

Reviewed 15 December 2012

The hotel is nicely situated, the seafront being 5-7 minutes easy walk down some steps followed by a pleasant avenue. I see some reviewers have remarked about the steps etc but if you're reasonably mobile it shouldn't be a problem. And you can always get...More

4  Thank brabb
Response from Dirección H, Equipo Directivo at Hotel Puerto de la CruzResponded 3 January 2013

Dear brabb We greatly appreciate the time you have taken to share your experience amongst us with other Tripadvisor travellers. We are very pleased to know that you found the situation of our hotel, our installations and the standard of our food to your liking....More

Reviewed 20 November 2012

I recently returned from a week’s stay in the hotel with my partner. My parents have both stopped in this hotel once before too and informed me that the hotel used to be a ‘sol’ –perhaps the change of hand contributed to some of the...More

4  Thank Kayt47
Response from Jose_LC, Director General at Hotel Puerto de la CruzResponded 23 November 2012

Dear Kayt47, On behalf of the entire team of this hotel I would like to convey to you our sincere thanks for your positive comments and also for sharing your satisfaction with us. It gives us great pleasure to know that you enjoyed your holiday...More

Reviewed 14 November 2012

My girlfriend and I returned from our stay at the "Puerto de la Cruz" hotel yesterday (13/11/12). I don't know if this is just due to the time of year of our holiday, but the hotel is very popular with Germans and people over 50....More

1  Thank not_gray
Response from Jose_LC, Director General at Hotel Puerto de la CruzResponded 16 November 2012

Dear not_gray, First of all I would like to thank you for sharing your experience amongst us with other TripAdvisor travellers and secondly, I am very pleased that you appreciated our location and were happy with your room. With respects to our location, we offer...More

Reviewed 11 November 2012 via mobile

Just returned from a week here. On the up side the staff are friendly & hard working. The mountain views are fab. Despite advertising it as air conditioned IT IS NOT, it has apparently been "broken" for 7 months and no plans to replace it...More

2  Thank Aquaeyes
Response from Jose_LC, Director General at Hotel Puerto de la CruzResponded 12 November 2012

Dear Aquaeyes, Thank you for sending us your comments on our hotel, these provide us with an excellent tool which helps us to improve our services and facilities, more so if we have failed to live up to your demands, for which I duly apologize....More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Free Parking
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$51 - US$121 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Luxury Hotel in Puerto de la Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$51 - US$121 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Luxury Hotel in Puerto de la Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (784)
Room & Suite (289)
Pool & Beach (153)
Dining (67)
Family and Play Areas (10)
Amenities (10)
Business Centre & Event Rooms (8)
Questions & Answers
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StevieP85
20 June 2018|
AnswerShow all 3 answers
Response from Dirección H | Property representative |
Hi, yes, we offer evening entertainment. And, we will make a special celebration for the end of the FIFA Worldcup, on 15/07. We look forward to seeing you at our hotel. Kind regards, Hotel Puerto de la Cruz
0
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Google Translation
Mike H
5 June 2018|
AnswerShow all 4 answers
Response from Dirección H | Property representative |
Dear Mike, We can wear as much trousers as shorts at dinner. Kind regards, Hotel Puerto de la Cruz
0
Votes
Google Translation
Nadine T
4 June 2018|
AnswerShow all 6 answers
Response from Dirección H | Property representative |
Dear Nadine, Thank you for your question. Yes, our rooms are equipped with hairdryers. Kind regards, Hotel Puerto de la Cruz
0
Votes
Google Translation
Room Tips
"Very nice panorama"
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"Pool side rooms get the sun"
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"Higher floors have better views"
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"high level room if you want a sea view or pool side if you want sunny balcony"
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