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Hotel Puerto de la Cruz

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Traveller (780)
Room & Suite (289)
Pool & Beach (153)
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Overview
  • Excellent27%
  • Very good36%
  • Average23%
  • Poor9%
  • Terrible5%
Travellers talk about
“upper pool”(8 reviews)
“steep hill”(23 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
All hotel details
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,218)
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Traveller rating
75
121
76
33
12
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75
121
76
33
12
Show reviews that mention
All reviewsupper poolsteep hillswimming pools arebbc worldhalf boardreception areacourtesy busbar staffhotel caterssaladstay at this hotel againall inclusive packagepublic areasevening entertainmentbreakfast and dinnervisited this hotelclean hotel
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11 - 15 of 317 reviews
Reviewed 22 February 2018

Unlucky to be dropped off in error at Blue Seas resorts (see TripAdvisor reviews) “Quelle horreur” and lucky to arrive at the welcoming Hotel Puerto del a Cruz where a flute of fizz was offered from the manager to us travellers waiting in the queue...More

Thank tukane
Response from Dirección H, Manager at Hotel Puerto de la CruzResponded 23 February 2018

Dear tukane, Thank you very much for having taken your time to upload such an interesting review of our hotel to Tripadvisor and we are very pleased that our services and installations have been to your total satisfaction. We have read your comments with great...More

Reviewed 20 February 2018

On arrival we were welcomed with lovely glasses of fizz!, by Hotel Manager, the Hotel is very open planned in the reception area, looking out onto one of the Swimming Pools, our rooms were looking out facing Mount Teide which was beautiful, the rooms were...More

Thank ReggieNo1
Response from Dirección H, Manager at Hotel Puerto de la CruzResponded 22 February 2018

Dear ReggieNº1 We really appreciate the time you have taken to make us partakers of your satisfaction following your recent stay in the Hotel Puerto de la Cruz and we are very pleased that our services and installations have lived up to your expectations. Thank...More

Reviewed 15 February 2018

This is a lovely hotel the food the bedrooms so very clean the staff and management its a real credit to them there is one thing the entertainment is poor It sits at the top of a steep hill so walking down is easy 3...More

Thank Jetwest1
Response from Dirección H, Director at Hotel Puerto de la CruzResponded 16 February 2018

Dear Jetwest1, Thank you for having chosen the Hotel Puerto de la Cruz for your holidays on this occasion and also for sharing your positive feedback with us on Tripadvisor. We are very pleased you enjoyed your stay in our hotel and also that you...More

Reviewed 13 February 2018

After one night at the hotel San Antonio-Puerto which had terrible rooms we moved to the hotel puerto de Cruz. This is a true four star hotel, the staff are really nice and friendly. Rooms are well equipped and a good size ( try to...More

1  Thank Stuart & Janice W
Response from Dirección H, Director at Hotel Puerto de la CruzResponded 14 February 2018

Dear Stuart & Janice W, Firstly we would like to thank you for having taken your time to upload your valuable feedback to Tripadvisor for the knowledge of other travelers who are looking for a place to stay. This is very important to us. Secondly,...More

Reviewed 8 February 2018 via mobile

We actually had a room booked in Hotel Weare La Paz but were moved (& upgraded to half board) as they were overbooked. We knew immediately, when greeted with a glass of fizz, that this was a strike of luck! The room was lovely: big...More

Thank Lucy S
Response from Dirección H, Director at Hotel Puerto de la CruzResponded 9 February 2018

Dear Lucy S, Thank you very much for sharing your positive feedback with us further to your recent stay,and also for the good rating you have given us. We are very pleased that the change of Hotel was to your satisfaction. We have read your...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Free Parking
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$65 - US$113 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Luxury Hotel in Puerto de la Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$65 - US$113 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Luxury Hotel in Puerto de la Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (780)
Room & Suite (289)
Pool & Beach (153)
Dining (67)
Family and Play Areas (10)
Amenities (10)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Karen C
15 December 2017|
AnswerShow all 2 answers
Response from Dirección H | Property representative |
Good afternoon Karen C, no, sorry, our hotel does not have this service. We have an agreement with a nearby gym, special prices for clients of our hotel. Yours sincerely, the Management.
0
Votes
Google Translation
Knitter2009London
20 November 2017|
AnswerShow all 2 answers
Response from Dirección H | Property representative |
Dear Knitter2009London, the last shuttle bus that leaves here is at 18,10 hrs and the last shuttle bus back to the Hotel from the Martiánez Shopping Center is at 18,30 hrs. Best regards, the Management.
1
Vote
Google Translation
suzetommo
6 November 2017|
Answer
Response from FallowsA | Reviewed this property |
The weather websites state that July is the start of the Summer season with temperature in the mid 20c (mid 70f), with little chance of rain. Hope this is of some help.
0
Votes
Room Tips
"Very nice panorama"
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"Pool side rooms get the sun"
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"Higher floors have better views"
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"high level room if you want a sea view or pool side if you want sunny balcony"
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