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Hotel Puerto de la Cruz

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Hotel Puerto de la Cruz
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909 Reviews from our TripAdvisor Community

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Showing 254: English reviews
Chester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 October 2016 via mobile

I can't fault this hotel, staff, rooms, food, pool etc are all great. However travelling with my 20 month old daughter (her first holiday abroad) we probably wouldn't return. There was no children's entertainment and although this is advertised as a family hotel the majority of guests are German and over 60. This isn't a problem as long as you're... More 

Helpful?
2 Thank Amy R
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Amy R, First of all we would like to thank you for taking your time to write a review on how you lived your holidays amongst us and even though we read that you cannot fault our hotel and that you found our staff, rooms, buffet and pools up to your expectations, we are sorry that you found no... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 September 2016 via mobile

We stayed for 7 nights Lovely people . Great service in restaurant Food was OK but not the best I paid for WiFi to have it in a room but unfortunately it only worked in bathroom Otherwise i enjoyed it with family

Helpful?
1 Thank Justyna Z
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Justyna Z Thank you very much for sharing your experience amongst us with other Tripdvisor travelers and we are very pleased that you and your family enjoyed your holiday in our Hotel. Thank you also for your positive feedback on our staff and our Restaurant service. Never the less, we are sorry our buffet was not up to your... More 

Oxford, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 September 2016

All in this is a lovely hotel with the garden area being the real surprise. The grounds are beautiful and only a short 30 second walk from local shops and a small grocery store. To add to this the main beach and shops are a further 5 mins walk with a indoor shopping centre and brilliant kits play area and... More 

Helpful?
1 Thank Rory_Gough
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Rory_Gough Thank you very much for having taken your time to write a review on our Hotel on Tripadvisor and we regret that some aspects have not been as positive as we sould have liked. Never the less, we appreciate you let us know in order to improve those points you mention susceptible to improvement. Even though your score... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 September 2016 via mobile

Good hotel , nice location,very good staff ,had a problem with a room but in split second was offered better one. Food was ok nothing special ,wi fi only in lobby.Local whiskey is horrible:-( . Good entertainment.Nice swimming pool.

Helpful?
1 Thank Daniel J
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Daniel J First of all thank you for having chosen our Hotel and also for sharing a positive comment with us. We are very happy that we have lived up to your expectations and that you had a pleasant stay amongst us. We hope to welcome you back for your next stay in Tenerife and thank you for taking... More 

Eastbourne, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 31 August 2016

Stayed here in August, for 2 weeks. All staff were friendly and helpful. Found no nationality had preferential treatment. We were staying on an all-inclusive package and found that although the food quality was v. good there was little choice available in comparison to other all-inclusive hotels I have stayed in. Also the range of drinks available to all-inclusive customers... More 

Helpful?
1 Thank 1shep
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear 1shep Thank you for choosing to stay with us last month and we are very pleased that you had an enjoyable stay amongst us and that you found our hotel comfortable and of good value. Thank you also for your valuable remarks on our staff, we strive hard to offer our guests the best service possible and we are... More 

United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 August 2016 via mobile

I have just finished my weeks holiday with my boyfriend as our first holiday together at this hotel as an all inclusive guest and I wasn't over all impressed! I can not fault the cleanliness & SOME of the staff at this hotel but their the only things I can not fault. To start, it's just under €16 to use... More 

Helpful?
3 Thank DF4444
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear DaisyJade44, First of all we would like to thank you for sending us your feedback on your stay amongst us through Tripadvisor and we regret that some aspects have not been as positive as we would have liked. We would just like to inform you, and other future holidays makers, that our wi-fi, safe and minibar services and published... More 

Travellers are raving about these Puerto de la Cruz hotels

Wigan
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 August 2016

I recently stayed at this hotel for 7 nights. I was not greatly impressed or greatly disappointed and was not going to write a review. That changed when I read a lot of reviews and the management responses. All other small details apart there are two major points that seem to feature in virtually every review and are simply ignored... More 

Helpful?
1 Thank RedtonyWigan
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear RedtonyWigan Thank you for having chosen our Hotel for your holidays in the town of Puerto de la Cruz and also for taking the time to share your experience amongst us with other Trypadvisor travelers. We sincerely appreciate your feedback as it help us to improve and adapt our services to the requests of our customers. Our website informs... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 August 2016

There were nine of us.The food was varied and pleasant. Some of the cooks at least must care about what they produce. It is busy but the two swimming pools are above standard. The decor is possibly just getting past its best, but remains clean and well presented. The staff were universally helpful and friendly

Helpful?
Thank David S
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear David S Thank you very much for sharing your experience amongst us on Tripadvisor and also for the good score you have given us. Thank you also for your positive feedback on our installations, buffet, pools and our staff. It is good to know that you and your group had a pleasant stay amongst us. Hoping to have the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Conference Facilities
  • Breakfast Available
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Hotel Puerto de la Cruz is located in the residential area of La Paz of Puerto de la Cruz, with fantastic views towards the sea or towards Mount Teide. The hotel has been recently refurbished and is surrounded by a splendid subtropical garden with a large variety of regional plants.It is situated 10 minutes from the city centre and from the Martiánez swimming pool and artifitial lake complex, creation of the lanzaroteño artist César Manrique.The capital Santa Cruz is 35 km away and the airports Reina Sofía (south) and Los Rodeos (north) are 96 km and 25 km away respectively. ... more   less 

Additional Information about Hotel Puerto de la Cruz

Address: Avenida Marques de Villanueva del Prado, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: €53 - €481 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Puerto de la Cruz 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Sol Puerto De La Cruz Hotel Puerto De La Cruz
Puerto De La Cruz Sol
Hotel Puerto De La Cruz Tenerife
Hotel Style:
#14 Luxury Hotel in Puerto de la Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Puerto de la Cruz staff and other travellers.
84 questions
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Questions? Get answers from Hotel Puerto de la Cruz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take advantage of the local shops and look around for different prices”
 of 5 bubbles Rory_Gough, 7 Sep 2016 | Read review
“Try to get a room on the north west side, high er floors have the best views”
 of 5 bubbles 1shep, 31 Aug 2016 | Read review
“Definitely get a sea facing room!!!”
 of 5 bubbles RedtonyWigan, 26 Aug 2016 | Read review
“If you have a question for the hotel, just ask.”
 of 5 bubbles S5779OCdavids, 24 Aug 2016 | Read review
“the lower the better,”
 of 5 bubbles ZoeRobson, 12 Aug 2016 | Read review
5 of 5
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