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Hotel Puerto de la Cruz

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Hotel Puerto de la Cruz
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922 Reviews from our TripAdvisor Community

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Showing 263: English reviews
Malvern UK
Reviewed 1 week ago

For the money the hotel is outstanding value. The food was extremely good not only in quality but variety. It appears to cover all European tastes, the bar is not expensive to drink in the hotel. The personal on the desk are very helpful at all times On arrival the bed mattress was lumpy this was changed within a couple...

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Thank Barrie K
Basildon, United Kingdom
Reviewed 1 week ago

Once again we visited for a 4day "holiday" The ladies on reception welcomed us back as did the manager, several waiters, the porter and of course Nicholas at the pool. I have yet to stay in another hotel in Puerto ( or anywhere else) where this happens. How pleasant in this day and age to be welcomed so warmly. The...

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Thank Sue N
Reviewed 2 weeks ago

Nice hotel on bit of a hill free bus in dayto get you up and down hotel caters for older people good choice of food at meal times two swimming pools with enough sunbeds not many British more German and Dutch still was ok

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Thank bill v
Leigh, United Kingdom
Reviewed 2 weeks ago

Hotel staff super on the whole .reception staff ignorant and rude .hotel clean but very dated .food choice 1st class .unfortunately it felt like a German care home so many scruffy elderly rude people .location is a good 10 minutes walk down 156 steps to center and obviously the same slog back .pool is a little small for such a...

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Thank Wewonit5times
Reviewed 2 weeks ago via mobile

Very nice hotel. Spotlessly clean clean towels and bedding everyday. Food very good..nice pool area .. Only 1 thing had problem with key card and the guy on reception was not helpful slamming the desk 😢. But apart from that everything really good would recommend Lovely view from balcony at rear of hotel...

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Thank Scott Duggie D
Birmingham, United Kingdom
Reviewed 3 weeks ago via mobile

We are staying at the hotel now. We have a couple more days to go as yet my first opinion on arrival. Delayed flight so by the time we came out of the airport paid 120 euros in a taxi it would just have been refreshing to be offered a cup of tea. The night manager extremely helpful and polite...

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1Thank Lynne G
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Lynne G Thank you very much for sending us your feedback after your recent stay amongst us. We regret that some aspects have not been as positive as we would have liked but we appreciate you let us know as this represents the best tool for us to improve our services. Also thank you for choosing the Hotel Puerto...

Bridlington
Reviewed 3 weeks ago via mobile

We won't be staying here again! we came for our evening meal on the 3rd night off sitting in the same allocated seats....to be humilated by the restaurant manager basically telling us we were to early!! on our first night we changed the allocated time for the early sitting to be told we maybe will have a table for us...

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3Thank TracyBridlington
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear TracyBridlington, Thank you for sharing your opinion following your recent stay with us and we simply must apologize for what seems to be some misunderstanding concerning your table allocation after you changed to the early sitting. We are very sorry that you consider you were humiliated by our Head Waiter, in no way was this his intention, please accept...

Reviewed 4 weeks ago

We have been here many times now, we always get a very warm welcome by the staff, The hotel is very clean, all areas, rooms, reception, poolside, the restaurant is very good, the staff a very helpful. There has been some updating to the hotel, new beds, new tvs, all in all we are always very happy here, well done...

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Helpful?
Thank Shamus O
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Shamus O Thank you very much for choosing us once again for your holidays and it is an honor for us to receive you back amongst us, it is our pleasure to have you here. We are happy to hear that you have enjoyed your stay with us once again that you have been aware of the updating that...

Madrid, Spain
Reviewed 5 weeks ago

Indeed, the staff is all helpful, gentle, helping you out of problems, providing information, etc .... wherever you need them, if it is at the reception or the breakfast restaurant. Breakfast is a very complete buffet with even a fresh made "pancake & omelet" section. Sweets, pastry, ... what ever you think about, except : The famous Spanish toasts with...

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Thank Dirk P
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Dirk P First of all we would like to thank you for sending us your feedback on your stay amongst us through Tripadvisor and we regret that some aspects have not been as positive as we would have liked. We would just like to inform you that our wi-fi, safe and minibar services and published on our website so...

York, United Kingdom
Reviewed 11 December 2016

We again visited this hotel. The food was excellent. The staff are so obliging. Unfortunately my wife was ill for a couple of days. The waiters served her food in the room at no extra cost. We were on all inclusive. We shall return again

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Thank brian f
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear brian f Firstly, we would like to thank you for choosing the Puerto de la Cruz Hotel once again for your well deserved holidays and it is always a pleasure to receive you amongst us. We are very satisfied that our services live up to your expectations and that on this occasion you consider our food was excellent. Our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Conference Facilities
  • Breakfast Available
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Hotel Puerto de la Cruz is located in the residential area of La Paz of Puerto de la Cruz, with fantastic views towards the sea or towards Mount Teide. The hotel has been recently refurbished and is surrounded by a splendid subtropical garden with a large variety of regional plants.It is situated 10 minutes from the city centre and from the Martiánez swimming pool and artifitial lake complex, creation of the lanzaroteño artist César Manrique.The capital Santa Cruz is 35 km away and the airports Reina Sofía (south) and Los Rodeos (north) are 96 km and 25 km away respectively. ... more   less 

Additional Information about Hotel Puerto de la Cruz

Address: Avenida Marques de Villanueva del Prado, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: €47 - €172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Puerto de la Cruz 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Sol Puerto De La Cruz Hotel Puerto De La Cruz
Puerto De La Cruz Sol
Hotel Puerto De La Cruz Tenerife
Hotel Style:
#14 Luxury Hotel in Puerto de la Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Puerto de la Cruz staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a quite room request a sea view as hotel is on busy junction not a problem with window closed”
 of 5 bubbles BarrieK, 10 Jan 2017 | Read review
“High floor,poolside”
 of 5 bubbles suen766, 5 Jan 2017 | Read review
“Higher floors are quiet”
 of 5 bubbles Wewonit5times, 3 Jan 2017 | Read review
“Sea view or mountain view its your choice”
 of 5 bubbles shamuso2015, 21 Dec 2016 | Read review
“Take the suite ... and on higher floors. First 2 floors have NO view at all.”
 of 5 bubbles Kriddirk, 14 Dec 2016 | Read review
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