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See all 82 hotels in Puerto de la Cruz

Hotel Puerto de la Cruz

1,150 reviews
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Traveller (739)
Room & Suite (247)
Pool & Beach (151)
Overview
  • Excellent26%
  • Very good36%
  • Average23%
  • Poor10%
  • Terrible5%
Travellers talk about
“upper pool”(8 reviews)
“steep hill”(21 reviews)
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.0 Star Hotel
All hotel details
Offers from Hotel Puerto de la Cruz
Special Offer: Package Deal
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,150)Write a Review
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300 results
Traveller rating
68
114
74
32
12
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Time of year
LanguageEnglish
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68
114
74
32
12
Show reviews that mention
All reviewsupper poolsteep hillswimming pools arebbc worldhalf boardcourtesy busmobility problemsreception areahotel caterssaladstay at this hotel againall inclusive packagepool bar isvisited this hotelsixth floorlarge hotelpool attendant
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1 - 5 of 300 reviews
Reviewed 2 weeks ago via mobile

Had a lovely week at this hotel. The room was clean, comfortable and had amazing views of Teide. The pool area was kept spotless and plenty of sun beds available. There was a great choice of food at breakfast and evening meal, can’t comment on...More

Thank Gaynor D
Response from Dirección H, Manager at Hotel Puerto de la CruzResponded 2 weeks ago

Dear Mr. Gaynor. Thank you for taking your time to upload your opinion on how you lived your experience in our Hotel to Tripadvisor travelers, and we deeply regret that some of the issues you mention have not been as positive as we would have...More

Reviewed 9 December 2017

We really enjoyed our stay. The food was good, although a bit samey. Good selection of both hot and cold. Good selection of drinks. The all-inclusive package was well worth it. The hotel is clean, with good facilities. The staff are very friendly and helpful....More

Review collected in partnership with Jet2holidays
Thank FallowsA
Response from Dirección H, Manager at Hotel Puerto de la CruzResponded 10 December 2017

Dear Mr. Fallow. Thank you very much for your comments and your evaluation. I thionk taht your description is quite real, but on tis moments we are working to improve all our ervices. In reference of the situation of the Hotel, I would like to...More

Reviewed 8 December 2017

More

Review collected in partnership with Jet2holidays
Thank 957jacquelinej
Response from Dirección H, Manager at Hotel Puerto de la CruzResponded 10 December 2017

More

Reviewed 3 December 2017

We were fortunate to be allocated a newly renovated room on the 5th floor - WOW It was wonderful to be greeted by old friends at reception before going up to see the room .The views from the terraces were amazing. It was good to...More

1  Thank Sue N
Response from Dirección H, Director at Hotel Puerto de la CruzResponded 5 December 2017

Dear Sue N, Thank you very much for making us partakers of your satisfaction following your recent holiday in the Hotel Puerto de la Cruz and it´s always a pleasure for us to welcome you back to your “second home”. It is an honor to...More

Reviewed 7 November 2017

I booked the hotel very much last minute, as coordinating my work commitments with my Son's had delayed us from booking earlier in the season. All we were after was some down-time with some sunshine and reasonable weather, comfy beds and decent food and drink....More

Thank AndrewF66
Response from Dirección H, Director at Hotel Puerto de la CruzResponded 8 November 2017

Dear AndrewF66, Firstly thank you for having chosen the Hotel Puerto de la Cruz for your holidays on this occasion and also for sharing your positive comment with us. We have read your opinion with great interest and are very pleased that our services and...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Free Parking
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$58 - US$148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Luxury Hotel in Puerto de la Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$58 - US$148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Luxury Hotel in Puerto de la Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (739)
Room & Suite (247)
Pool & Beach (151)
Dining (65)
Hotel & Grounds (458)
Bathroom (30)
Family and Play Areas (10)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Karen C
15 December 2017|
AnswerShow all 2 answers
Response from Dirección H | Property representative |
Good afternoon Karen C, no, sorry, our hotel does not have this service. We have an agreement with a nearby gym, special prices for clients of our hotel. Yours sincerely, the Management.
0
Votes
Google Translation
Knitter2009London
20 November 2017|
AnswerShow all 2 answers
Response from Dirección H | Property representative |
Dear Knitter2009London, the last shuttle bus that leaves here is at 18,10 hrs and the last shuttle bus back to the Hotel from the Martiánez Shopping Center is at 18,30 hrs. Best regards, the Management.
1
Vote
Google Translation
suzetommo
6 November 2017|
Answer
Response from FallowsA | Reviewed this property |
The weather websites state that July is the start of the Summer season with temperature in the mid 20c (mid 70f), with little chance of rain. Hope this is of some help.
0
Votes
Room Tips
"Have a sea view"
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"Mountain view rooms are spectacular but ther is some road noise until 23.00"
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"Ask for a room with a view of the pool. Lower level rooms will be quieter, the higher levels will provide you..."
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"Go for a sea view floor 4 and above."
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