NH IMPERIAL PLAYA

Location is great....but the beds and service do NOT match the price you pay to stay here.....The photos posted on TripAdvisor are not accurate...paid for a ocean view terrace and got a sliver of a view of the ocean,. Once again,,,not worth the money,

Date of stay: February 2019

Response from Ibrahím G, Gerente at NH Imperial Playa

Responded yesterday

Dear guest, Thank you for your feedback. The hotel have several kinds of rooms, and in our web site you can find the corrects pictures for each kind of room. Also now is high season in our city, and the prices are acording with the offer in the city. King regards.

The very first night of staying in this hotel, at 3am there were two guys knocking at the door for 12 minutes, trying to open the room. After responding to these guys and their refusal to leave the door, I called the front desk for help. The front desk indicated, no one is there…

Date of stay: January 2019

Response from Ibrahím G, Gerente at NH Imperial Playa

Responded 2 weeks ago

Dear client, Thank you for your comment. We are really sorry about the problem. When you spoke with our assintant manager (not with our receptionist manager Lola), we solve the problem immediately and the client who was bothering you is outside of our hotel and we call at the police. Also, when you speak with reception, they were at your floor to see. Sorry for the inconveniences. Kinds regards,

Location, Location, Location

Perfect location right on playa las canteras, If you choose a room with a sea-view you wont be disappointed. It was fast check-in and no problem to upgrade to a sea-view room, which i think you should do. We dident have the breakfast, because i thought it was a bit expensive.…

Date of stay: December 2018

Response from Ibrahím G, Gerente at NH Imperial Playa

Responded 8 Jan 2019

Dear guest, Thank you for assesment and your comments after your stay with us. We hope to see you again in another trip to our island. King regards.

Four night stay over Christmas

I opted for BB and dinner which was a mistake. The breakfast buffet was excellent with a good selection of everything even good coffee. The dinner on the other hand was not good. Evening one we had a buffet which consisted of meatballs, squid risotto, and chips it was…

Date of stay: December 2018

Response from Ibrahím G, Gerente at NH Imperial Playa

Responded 29 Dec 2018

Dear client, Thank you for comment your experience with us. It is a plesure that you highlight our location at the first line of the beach and the views of the restaurant. We are really sorry about your impression about our restaurant. We take note and we will speak with the Maitre. If you wish, we hope to welcome you again in a future visit to our island, in order to improve your impressions on us. Kinds regards,

November break

We visited last November to enjoy some summer sun and we weren't disappointed. The weather was beautiful. The hotel was OK, very much a business hotel but the location was perfect, right on the beach and with an abundance of restaurants and shops. Within easy walking distance…

Date of stay: November 2017

Response from Ibrahím G, Gerente at NH Imperial Playa

Responded 4 Oct 2018

Dear guest, Thank you for your comments and assesment. We are happy to know that you will be here again in another trip to Gran Canaria, and we hope to see you soon. King regards.

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Professional photo exclusively commissioned by TripAdvisorNH Imperial Playa

The Standard Double Room at the NH Imperial Playa

Professional photo exclusively commissioned by TripAdvisorNH Imperial Playa

The Junior Suite at the NH Imperial Playa

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Do the rooms have balcony’s?

Dear Madam, Not all the rooms are with balcony. If you check our website you can see each kind of room, and you can see rooms with balcony or terrace, and anothers without. Thanks and regards.

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Is there entertainment at the hotel or nearby? Also is this hotel suitable for someone with limited walking? Thanks

Dear guest, The hotel does not have entertainment. The hotel is easily accessible for people with reduced mobility, but the rooms are not adapted. Thank you and king regards.

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Are there sunloungers available on the beach?

Yes at A Cost but ı dont know the prices

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How much does a dinner for two cost in the hotel's restaurant? (Average price)

Good morning, In the hotel, the time table for the dinner is from 19.30 till 22.00 hours, every day. Our menu cost 24eur per person, included taxes (without drinks), or you can take any dish from the carta and we will value what you consume. King regards.

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Are there tea/coffee making facilities in the rooms?

Dear guest, We have coffe machine in some of the superior rooms and we can provide a kettle if you ask for it at the reception. Best regards

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